DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,944 Reviews

3 %

of reviewers recommend DPD

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1.1

Based on 5,944 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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376

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible service. Sent me a message about missed parcel without attempting to deliver it. I was at home all day waiting for the parcel. Then I rescheduled the delivery for another day and the driver was too lazy to get out of the van so I had to go all the way down to the road to pick it up (I live in a tall residencial block). I paid extra for this delivery and the service I got was absolutely disgusting.”

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Posted 8 years ago

“Dpd Depriving people daily”

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Posted 8 years ago

“I have received 3 separate deliveries by this Company, all on time and by very respectable drivers, the tracking system they use is excellent and allows the customer to follow their package up until delivery, this review is my opinion of this company and my own personal experience, well done to all concerned excellent service.”

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Posted 8 years ago

“worst experience ever x 4 every delivery i have expected has been a joke ! would never use DPD personally . Other courier services can follow instruction why cant DPD !!!”

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Posted 8 years ago

“It's never gone right..... They have lost or failed to deliver every parcel ever sent to my daughters address... I've been there waiting for an item for 5 days .. it was resent by M& S and still never arrived .. every excuse under the sun .. Promises and lies .. The latest parcel and resent parcel from a supplier never arrived ..This has cost them a fortune in phone calls work time a mechanics workroom slot and the knock on effect of the project being delayed so much that a wedding could be spoiled... It is fraudulent, not fit for purpose ..... we warned our supplier that DPD wouldn't deliver they assured us they would .... 1week later we had to drive to Oldbury depot at 5 am to get there and back in time for 9 am..Once there they were helpful .... The Driver for our area is letting them down and should be prosecuted .... It is nothing short of theft....”

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Posted 8 years ago

“WORSE COURIERS BY FAR. Just awful. They drop the first line of my address off every time, even though I email / phone them to warn them every time. They've confirmed that they've delivered my items to random other addresses that they can't identify and so other people have my parcels with an address that they can't identify me from. Unbelievable! Their customer services are of no help and tell you different things so that you never actually get to the truth of the situation and just go away.”

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Posted 8 years ago

“terrible customer service, they deliver parcels whenever they feel like and not when the customer says so they get suprised when no one is there”

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Posted 8 years ago

“Driver said he had tried to deliver when I was home. Dpd confirmed drivers sat nav showed he never went near our street. Three more days of being promised the delivery, wsiting in and 8 hours on phone and messaging still no delivery. Most stressful experience. Promised lots of call backs that never happened. Avoid DPD at all costs.”

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Posted 8 years ago

“I have been waiting for new phone for over a month terrible service dpd are useless. They don't try to sort it out.”

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Posted 8 years ago

“Hell is friendlier”

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Posted 8 years ago

“Liars. Was told driver would deliver between 11am and 12pm. Sat near front door and at 12pm received a notification email saying ''Oh no! WE'VE MISSED YOU We'll be back TOMORROW.'' Why lie? Beware!! If they are behind schedule they will pretend they made a delivery attempt with the fault being yours for not answering the door. Terrible service.”

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Posted 8 years ago

“Last week they ‘attempted’ delivery twice but didn’t deliver even though I was home. This week they went on another level of hell and don’t even attempt to deliver any more. The parcel for which I’ve been waiting now the whole week in the morning has a “arrived at the depot” status and then automatically changes into “returned to the depot”. At this point I don’t know when I will actually get it. I’m starting to lose faith and calling dpd is a lost call because I always get different answers and reasons why it did not get delivered and promises that it will be delivered first thing tomorrow and that it’s dpd priority.”

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Posted 8 years ago

“Rubbish service. The driver keeps trying to deliver parcels (5 different occasions to date) to the wrong address, the streets are parallel but have different post codes. I get a message saying that I was not in, when I have taken days off work to be in. When complained to the Make it Right team I was told that Said it would arrive the next day - of course waited in but nothing came they also said it could be a language problem!!! . What they cant read a postcode or follow a SatNav, maybe there should be tests before they employ these monkeys. When the last parcel was eventually delivered the delivery man was very rude as if it was my fault. Come on DPD get your act together you used to be good.”

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Posted 8 years ago

“I am totally unhappy with the service they provided. My parcel has never been delivered.When I track the parcel, it says that they were unable to deliver my parcel as there was no one present to sign for the delivery. I contacted them many times. Even they had all the details of the receiver, they never contacted her. Now they are emailing me that the recipient address was wrong. How can they claim that the address is wrong if they had attempted to deliver but coudln't find anyone to sign for? I emailed them to get a full refund but all they did was forwarding me from one contact to another. Finally, they told me to have a live chat on their webpage but I never found that option on the webpage. I will never ever use this service again.”

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Posted 8 years ago

“everything went wrong, impossible to get in touch with them by chat or phone, they did not pick up on time neither delivered the goods.”

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Posted 8 years ago

“They text you saying "delivery will be with you soon", when they have not even picked it up or wont for another 3 days. Useless, not my choice.”

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Posted 8 years ago

“Paid extra for the 'Express' next day service (Between 9am - 5pm) and awaited the 1 hour time slot we would be given for delivery, normally at 11am when its loaded on the van, but this can also be 12pm depends what link you look at, oh and also elsewhere it says delivery will between 6am - 10pm on another link. Tracking number didn't work but we could see that the item had been received at the Birmingham hub at 2am this morning and it was on it's way to the Hinckley depot where it appears to have vanished into the ether!! Not having received a hour time slot by 2pm we contacted the company we bought the item from as they would have more chance of speaking to someone at dpd than we would, this they did and got back to us saying they were very unhelpful and it looks like it's gone 'missing' as they had no record of it....... As a gesture of goodwill the company is resending the item via a guaranteed delivery by 1pm Saturday RM.”

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Posted 8 years ago

“I definitely would not choose DPD as their drivers are not reliable at all with zero respect for their job, not turning up with parcels and simply making fictitious claims of missed deliveries whilst a recipient waits on a day. Total disregard for one's time and near impossible to call someone to investigate. This has been happening on regular basis with no one taking any responsibilities. What other companies can perform so poorly and yet face no repercussions?! Sadly often as a person receiving a parcel it's not my choice to use them but I would like to warn anyone who is!”

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Posted 8 years ago

“Bunch of clowns, do not use their services, 48hour is a complete lie, ive been waiting 8 days now and still they cannot trackdown my package. Their call centre keeps saying call wait 5 minutes, when actually you will wait 30mins or more! Worst service Avoid at all cost.”

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Posted 8 years ago

“I would give zero but there was no option to do so. They claim to have tried to deliver parcels but then take pictures of random buildings saying they left a card. Or they say it's been delivered and signed for but no one seems to know where it is and it mysteriously ends up back at the depot. Other times I get an email saying "we have changed your delivery date as requested" when I am still sitting at home waiting for the delivery. It's a common tactic by the couriers to blatantly lie and say they have tried to deliver but because they are pushed for time they either drive by or say they couldn't find the place. I keep urging companies not to use them anymore. It's a disgrace. Even myHermes is better than DPD. Customer services keep promising delivery and it just doesn't happen. They had one of my parcels for at least 17 days. After hours of wasted time on the phone they finally delivered to a local DPD drop of point. They wouldn't give me the parcel because there was no barcode on it. DPD apologised and said it was their fault. The most frustrating company I have ever dealt with.”

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Posted 8 years ago

DPD is rated 1.1 based on 5,944 reviews