DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,658 Reviews

3 %

of reviewers recommend DPD

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1.1

Based on 5,658 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Harry Allday

375

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joke,get my delivery day later”

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Posted 8 years ago

“I ordered my parcel from nike store i got msg from dpd your parcel is on the way should be delivered by today like that and i wait whole day st home but not found wait next day again not at all and another day track my parcel it say delivered day before yesterday and signed by me , how its happend where as i never seen that parcel ?????? Now its been 2 weeks no idea about that i called nike customer service they said it could take 2weeks to enquiry what should i do now????????????”

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Posted 8 years ago

“Four times I have ordered a desk and four times it has failed to turn up due to DPD. If that wasn't bad enough today my wife pointed out to me there was a van outside I looked out and saw a hire van but the man was wearing DPD uniform I saw him in the back of the van shut the door and face our house (it turns out he was taking a picture of our house) He then drove off. I then get an e-mail to say that we weren't in!!!!!!! ANGRY is not the word! They then send me a nice picture of my house and say he left a card (he didn't) When you e-mail their customer services you will get these responses, an apology, or a bigger apology, or a repeat of the tracking information and that is it! They wouldn't know customer service if it hit them in the ....!I still haven't had my desk and this has been going on since the 28/12/2017. You only have to see the feedback on this site to see what a farce this company are! I am trying to set up my own business where I will be sending out hundreds if not thousands of parcels a year, and this company definitely won't be getting any business! Completely and utterly useless!”

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Posted 8 years ago

“Really poor delivery service, used to very good, now I try and avoid them at all costs. The last 4 deliveries paid for next day were late”

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Posted 8 years ago

“Today I had a terrible experience with DPD, I've placed an order, and requested express delivery for next day, as I am not working. I have their Android application to track my item. I was up early waiting for my packet, I've seen the delivery status, when suddenly a message comes up, that they could not deliver my parcel, as I was not home, and a picture of a gate, which is not mine. I've called them immediately so they can deliver to the proper address, They could not get a response from the driver for hours. It is kind of pathetic that they cannot communicate with their employees. My address was 100% right as we double checked with the customer service, and I've tried that if I will rearrange the numbers in the ZIP code than it will be the wrong address. Then I've asked if they could refund the extra money I've paid for express delivery, but they refused to do it so, that I have to claim it from the seller. I am really disappointed with their service, and quality of communication. They should really focus on improving the communication with the drivers, implement an online system with important messages, or so if they are not able to use the phone. Now I had to choose a pickup point to get my parcel as I am working from tomorrow which will cost me extra time, and money to get my package. :-(”

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Posted 8 years ago

“I would assume that many -- if not most -- DPD deliveries work out as planned. Other deliveries do not; they turn into nightmares. In general, the strength of a delivery mechanism is tested when things go wrong. Recently one of my parcels was held at DPD's Edinburgh depot for more than three weeks, for no apparent reason other than incompetence, lack of human decency, and systemic failure. I've made call after call and got nowhere -- one of the most frustrating experiences of my life. DPD customer care people promise you the world, while in reality they do nothing, absolutely NOTHING. Are they instructed to *act*? Probably not. There is no system in place for taking care of a customer or a delayed or missing parcel. But it's not only DPD that shows these traits of utter incompetence and disrespect. Other parcel service companies are just as bad, or worse. One wonders, why are delivery companies so bad right now? The main reason is the rapid increase in online ordering and its massive effect on the outdated mechanisms and infrastructure of the delivery companies themselves. Everyone in the delivery system is stressed out and underpaid. Pushed to their limits, drivers, handlers, supervisors, managers, and IT can't cope. They cannot keep up. They are drowning in an avalanche of work and failure. This makes them cynical, angry, and depressed. Instead of hiring more and better staff, DPD UK resorts to lies, cheating and cutting corners. Maybe an effective strategy in the short term; in the long run, DPD is digging its own grave. Just isolate a few hundred of DPD's 5-star reviews and do an n-gram on them. Linguistic forensics demonstrates that over 90 percent of these so-called reviews are almost certainly penned by the same person. With the highest probability, the majority of good reviews is fabricated. Taking this dishonest route is a bad managerial decision. Encouraging customer care staff to lie, and counteracting negative reviews by fabricating good ones, is not a good idea. It undermines people's trust. Delivery mechanisms depend on honesty and trust. Once the trust is gone, postal systems go down. Can DPD UK still be saved? I think it can, but it would require immense restructuring, from top to bottom, and the creation of an entirely new ethos, an ethos of honesty and responsibility.”

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Posted 8 years ago

“I got a message saying that my parcel was not delivered, because I was not at home. I was at home and the bell works. The driver did not ring the bell. I now have to take another day off work so I can be home, but there is no guarantee that the driver will ring the bell next time.”

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Posted 8 years ago

“DPD claim that driver couldn't find delivery address(only 4 business addresses on that postcode) and returned to the depot with the package. Apparently it was scanned at the depot on the 20th of December when driver returned. There is no sign of the parcel since then. It seems that they managed to make 50cmx 50cm x 50cm package weighing around 30kg disappear. Contacted their support line and they said they raised a search and after chasing them i got information that the parcel was lost telling me to claim compensation through the sending company. Sending company contacted them a week ago and didn't have any response in regards to compensation for the lost package. Terrible company. Avoid at all cost.”

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Posted 8 years ago

“DPD have made my last four days an absolute misery with their incompetence and lies. I waited at home ALL day on Monday (my ONE day off having worked 12 days in a row for the NHS) awaiting collection of my parcel so that my phone insurance company could replace it. However they never came and had the cheek to claim that they had attempted to collect, even though myself and my sister were home all day (and the postman came and used the buzzer which works fine). I then had to call and wait half an hour to be connected, after which the assistant accidentally ended my call. I then had to call again and wait ANOTHER half an hour only to be told that the driver "attempted" collection. Lies. I also asked to speak to a manager who was unavailable and was dealt with by an extremely rude and unhelpful phone operator. I've since had to arrange collection from my place of work where they have also been "unable to collect as the parcel isn't ready" again, I find this unfathomable as the parcel has been ready since Monday. It is now Thursday which means I have been 4 days without a working mobile phone because DPD are unable to collect my parcel. Utter disgrace.”

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Posted 8 years ago

“After waiting in for 2 days with no attempt of delivery as my door bell didn't ring once. I decided to rearrange me delivery for the third time. This time I did it as 'leave in a safe place' 1. Because I wasn't sure if I would be in. 2. So I could leave clear directions of how to find my flat. So clear that even a five year old could understand and because your driver is clearly in capable of reading a map. 3. So I could leave my phone number in case your driver was still unable to follow simple, basic instructions. Well surprise surprise I'm still having problems. I get a notification today from the DPD app saying that my parcel had been delivered and signed for by myself. Strange as I wasn't at home at the time.... I get home to find that there is no parcel not even a note through the door. Obviously this isn't right so I ring your customer service team. To begin with I was told that the parcel had been delivered to a different address but signed for in my name. I then get told that the parcel has not been delivered, the driver still has my parcel but forged my name and signed it off as delivered... After hours on the phone to yourselves and speaking to 4 different people I finally start to get somewhere. I have now been told the driver is on his way back to deliver the item now. An hour and a half later im still waiting. If this problem is not resolved by the end of the day I will be reporting this company for fraud as your driver has clearly signed for the parcel in MY name with no permission from myself and I am also considering reporting for theft as it seems to be the driver has no intentions to deliver and is signing off packages as delivered so he can keep it for himself. AVOID THIS COMPANY AT ALL COSTS!!!!!”

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Posted 8 years ago

“Couldn't deliver a parcel to Norway because they did not give me the information I needed to complete the necessary documents. Returned it to me and it has taken over 3 months to refund me the postage. Wouldn't answer emails and cut me off on online chat. Only way to get the refund was to use 'Resolver'; an online assistant in these matters.”

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Posted 8 years ago

“They basically lost my parcels. Ongoing issue for 3 months. Two of the three parcels got sent back for no apparent reason only to get lost after sending them again. Contacting the custumer service was a mixture of "I'm sorry" and "expect an update in 2 working days" (spoiler allert: never got the updates). I shipped 3 parcels together on oct/2017 from the UK to Italy. Once they got to their destination I was notified of a minor error with the address. I corrected it and got confirmation that the correction went throug. A couple of days after that, one of the parcels arrived at the delivery address, while the other two got sent back with no explaination given. One of those 2 parcels arrived at the collection address after about a week while the other one was nowhere to be found. After a month contacting the live help service (which, by the way, is the only way to get in touch with them; don't expect a phone number or a funcioning email communication) and being told they were "looking into the issue" the other parcel finally arrived back at the original collecion point. After arranging another collection to ship the 2 remaining parcels, again, I was told to expect the parcels to arrive in a couple of weeks. Low and behold... They didn't. Only after contacting them I found out that they had a "failed collection" (?). I insisted that there was no issue regading the collection, as I literally gave the f***ing parcels to the delivery guy. Have been wating for a month now jumping from one "I will contact the internal department" to another with no actual answer. Explicitly asked if they could just call the delivery guy to find out what the heck happened. Apparently phones calls are not doable. Explicitly asked for a refund for the value of my parcels. Apparently I need proof of value of everything inside the parcels. Nevermind the fact that there were personal belongings I had with me for years. In conclusion: An absolute nightmare of incompetence and bad managing that ended up with stress, frustrated anger and 2 lost parcels. DPD1362621”

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Posted 8 years ago

“They lost my package...”

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Posted 8 years ago

“I waited in all for a delivery that failed to arrive, then received a message claiming that a driver had called and left a card - completely untrue. I phoned M&S from where the item was ordered and received a new time slot for the next day. Same again. No call. No card. Email claiming driver had called and left a card. I have now phoned M&S to cancel the order, which was a present from my wife for my birthday. Thanks DPD!”

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Posted 8 years ago

“This company are totally incompetent and just lie, read the reviews on this site and others and this theme is repeated over and over....don't put up with online retailers forcing them on you take your business elsewhere their is plenty of choice of retailers on the Internet”

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Posted 8 years ago

“This company tells lies - thats if you even get to the right company. There are 2 DPD companies (apparently one is red and one is blue) and knowing which one to try and deal with without any details or contact numbers on their emails is impossible - who thought up this bit of monumental stupidity ? They employ drivers who can't read or follow simple requests, Customer Service staff who tell you everything that goes wrong is your fault (Lloyd at the Liverpool help desk is a prime example of this), and have offices who's phone continuously rings without being answered despite supposedly being open. If you try and deal with bunch of incompetent fools you must be nuts - do the sensible thing and take your business elsewhere.”

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Posted 8 years ago

“Failed to deliver on confirmed day and time. Customer service slow to respond, took 15 minutes to answer the phone, then tried to blame customer for changing date, then tried to blame product supplier. Unhelpful, unfriendly, unapologetic, just excuse after excuse. Would not use them ever if I had the option and certainly don't trust anything they say.”

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Posted 8 years ago

“A perfect delivery as advised.”

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Posted 8 years ago

“Booked an important, time sensitive delivery slot for 12-1pm. Took time off work and waited, but no delivery and no calls to let me know of any delays. According to the real-time tracking features of the app, the DPD delivery person, Michael, was supposed to be 45mins away and the van icon on the map suggested it was close to my street and had another 20 deliveries before me. So, I decided to wait another 45 mins. After time elapsed, the app now suggested they were 1 hour away from my home. Rubbish app, does not work and tells lies. Then a few minutes after the delivery status on the app updated saying that the delivery man could not deliver because he could locate my address (I live on a major road, with traffic light, its impossible to miss). That was a lie. I called customer service from the app (luckily, calling directly from the app give you some advantage as your call is answered quicker), and was told the delivery was an hour away. When I asked of the status on the app which said the delivery man tried but could not locate my address, I was told it was a technical issue with the app. hmm... another lie. Anyway, after one hour and no delivery, I called again and was told he was 20 mins away. After, 30 mins and no delivery, I called back and was told they could not reach the delivery man. This is the worst delivery company ever. Next thing, the delivery status on my app changed to recipient requested parcel to be delivered next day (I did not ask for this). So, I called back,was livid at this time, and asked why the status was changed and demanded that my parcel be delivered today. They said there was an issue with my parcel, first that it was missing, then that it seems it was forgotten at the Croydon depot and there was nothing they could do now since it was too late. Then I called EE, the company that sent the parcel and explained the situation. I asked that they contact their agent and deal with them directly as I was not going to receive the parcel the next day and I wanted it delivered today. Ws on the phone with EE for about 40 mins .. then, all of a sudden, My son tested that the just delivered the parcel (this was at about 4.30pm). DPD is a useless delivery company with rubbish logistics and lying delivery men. They costed me a whole day's work.. who is going to pay for that? Rubbish!!!”

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Posted 8 years ago

“I honestly wish I could give this company minus stars. I always dread finding out that they are the delivery company for any parcels being delivered to me. Every time they are due to deliver a parcel, it ends up being 'refused' by someone, even if I am sat in my flat waiting for them to call. One of my Christmas presents didn’t arrive until 30th December because apparently we kept 'refusing' it (the driver was not pressing call after ringing out door number). Today, my delivery has been returned to sender after one delivery attempt, as 'the lady at the buzzer' 'refused' the parcel. No one can tell me which lady, or where they attempted to deliver the parcel. None of my immediate neighbours would refuse, they never refuse any other company's delivery. I really wish that I didn't ever have to deal with these inept jokers ever again. Unfortunately, I still need my parcel.”

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Posted 8 years ago

DPD is rated 1.1 based on 5,658 reviews