DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,742 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,742 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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373

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The drivers don't even bother going to the delivery address. They are simply too lazy and report it as "unable to deliver". Customer service then lie about where the parcel has been and what has happened. It will be a miracle if I ever receive my order. Absolutely avoid ordering from any website that uses DPD to deliver orders! I had order with Nike.com FYI”

Helpful Report

Posted 8 years ago

“No email contact , hours on the phone and no answer- and even worse they don't even tell you you need to print off your own parcel label until after you paid. Can't cancel orders- joke company - will never use again.”

Helpful Report

Posted 8 years ago

“Instead of picking up the shipment you paid, they send MULTIPLE tex messages but never came to pick up the parcel. To be avoided absolutely.”

Helpful Report

Posted 8 years ago

“Very poor service. Customer care number waited in queue for 40 minutes. Wasted 3 days at home waiting for the parcel. No reimburse for all the stress caused. Not professional.”

Helpful Report

Posted 8 years ago

“Ordered golf trolley and trolley bag. Asked to be left at local shop as my home hard to find and not accessible to over 6'6'' vehicles. As boxes so big informed could not leave at shop so opted to collect from depot. When I arrived at the depot (Appleton) I couldn't find the buzzer to get someone's attention. A young man in a suit with a brief case on his way somewhere else passed by and asked if he could help and went to get someone. The man who then dealt with me was an absolute diamond. Good humoured, polite, made me smile, really nice to talk to. He helped me carry the big boxes through the strict security gate and up to my car (which is some distance). When boxes wouldn't go in the boot he suggested taking items out of boxes and took the boxes empty back to the depot for me. What a nice couple of guys giving good service to a customer and what a good customer experience.”

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Posted 8 years ago

“Parcel arrived on time brilliant driver went that extra mile to help me with heavy goods always has a smile and a kind word will always deal with shops that use DPD well done.”

Helpful Report

Posted 8 years ago

“Very poor customer service (based only on the one man I spoke to last week). When I phoned to ask about a missed delivery his tone was very abrupt and not helpful in the slightest. Re the messaging that a package will arrive. Whilst helpful, it doesn't allow for the recipient to choose a time we will be home, so we either keep on missing deliveries or else rearrange it each day! The system would not change the address to my work address. And it also never tells me where the package is coming from, so I have no idea if it is small enough to be left in a porch cupboard etc. So again; really not much use.”

Helpful Report

Posted 8 years ago

“Unprofessional & Incompetent. Re-iterating what others have stated. Completely useless. Ordered an expensive Express Delivery for 1pm next day - 09/03/2018. Didn't arrive and they stated I had requested a change of delivery date! I hadn’t. Contacted them and they promised it would be here between 08:30 & 10:30 hrs 10/03/2018. Didn't arrive! They stated again that I had requested a change of delivery date - again I hadn't. Would give them a less than 1 stars if I could. Still don't have the items but they stated they should arrive today! Would never use any supplier that uses DPD as a default delivery company again. The order was through Amazon.”

Helpful Report

Posted 8 years ago

“DPD says that snow has stopped my delivery of fresh meat. The snow had disappeared by lunchtime and I live about 15 miles from the depot. I know that the route was passable by 10.00 am. The parcel is marked ‘must be delivered today’. Exactly the same happened last week. 2 orders worth over £100 have now had to be destroyed. The supplier will replace my order at their own cost but I feel that DPD should reimburse them.”

Helpful Report

Posted 8 years ago

“Useless. Paid extra for a one day delivery to a local Sainsbury’s for a part I desperately needed for an urgent repair only to be informed that due to the ‘snow’ (which was a week ago) my delivery would be delayed by by 24 hours which meant that as my parcel was due on Friday I wouldn’t get it until Monday. So a 72 hour delay what a complete and utter joke.”

Helpful Report

Posted 8 years ago

“no text to inform me of delivery slot. Customer care number waited in queue for 30 minutes and gave up. Took a day of work to accept delivery that didn't happen. According to the parcel tracker my parcel has been in the local depot since 5.30 am and has not moved since. Worst thing is cant get through to ask anyone when the delivery will be made. I live in a flat, the last time this happened a note was put through the stair door to say I wasn't in and they couldn't deliver even though I was in all day and no one rang the buzzer. One star is too much.”

Helpful Report

Posted 8 years ago

“If I could give them a zero star I would. I have waited over a week for 1 parcel and another is a day late, all the blame is put on customers”

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Posted 8 years ago

“Worst delivery company in the UK. Not Professional at all. Customer service ridiculous.”

Helpful Report

Posted 8 years ago

“Absolutely terrible experience, customer service is rubbish and no one knows what they are doing avoid at all costs”

Helpful Report

Posted 8 years ago

“I'm not exaggerating when I say this; DPD is the worst delivery company in the UK. If by miracle they do deliver your parcel, it will be nowhere near the time slot that they provide. Seriously, avoid this shambolic company at all cost!”

Helpful Report

Posted 8 years ago

“DPD is the absolute worst parcel delivery service I have ever encountered. I will NEVER order anything from them, the only reason I need to write this review now is because Amazon.co.uk refuses to stop sending my parcels via DPD. At least five times now I have expected a package, been informed of its impending delivery and left instructions to leave the package in my secure mail room. EVERY SINGLE TIME I get a message from DPD late in the day saying "you were not home so we could not delivery your package", completely ignoring the instructions I leave via THEIR OWN service! Always avoid DPD, even if the delivery is twice the price, it's not worth the hassle.”

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Posted 8 years ago

“Morons. Utter morons.”

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Posted 8 years ago

“DPD used to be really good, but of late they are horrendous, they never stick to times quoted and like others here customer service or feedback is non existent. I think shops should start to advise who their courier is. I for one won’t be shopping with anyone using DPD, the bad experience just isn’t worth it”

Helpful Report

Posted 8 years ago

“No delivery, waited in all day, same as many people here, was texted to say I was not at home, while I was waiting by the door for the parcel ... . Later I was sent a photograph of an entirely different property, as 'proof' that delivery had been attempted by the driver. The latest of a series of nightmares with dpd - the consequence is generally no goods received plus days of life lost in waiting and stress, without being able to go out and do anything else. It is time UK companies like this, who are actively hostile to the customer, were prevented from trading. The vendor - mpb.com - has helpful support staff but a policy that results in their taking your cash and hanging on to it, despite dpd's non deliveries and spurious photos - they are clearly aware of dpd's reputation. We in the UK should not put up with this, we are too passive. Perhaps vendor companies could make a selling point out of saying "We never use dpd!"”

Helpful Report

Posted 8 years ago

“Very bad service. Delivery delayed 4 times for the same delivery. Rescheduled with no reason and no agreement with me. Very bad customer support. No professional at all.”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,742 reviews