DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,931 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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376

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful!!! Worst courier company. Tell lies, drivers who can't read address, faulty GPS and 3rd rate customer service. Stay away.”

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Posted 5 years ago

“Dpd drivers are basically thieves ! They stole my package exactly from the pick off shop. Even if they’ve got millions of cameras pointing the pick up shop they are not capable to read cctv and find how a huge packet just got missing. Over 1 week and they still cant find out even if they got cctv in the shop, in the parking literally everywhere! Got large amount package. I will sue them as well. Never use them again in my life! Thieves !!!”

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Posted 5 years ago

“I worked for a Dpd subcontractor. Most heavy parcels and routes are given to sucontractors. 120+ deliveries at a 2min/delivery. Some parcels are over 25kg or combined can reach 100kg or more (4x15kg or 6x10kg or 10x10kg). Most of the customers are ok. A small part of people don't know or want to use dpd app properly and can't be bothered to answer even if they are in. Sometimes it looks like they want to take 2 minutes to open the door. When something goes wrong it is easier to blame the driver. If it's foreigner better.”

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Posted 5 years ago

“Tracking said we were the next delivery and then said sorry we missed you? Has happened exactly the same with previous deliveries by this company so, have finally decided to have a moan about them.”

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Posted 5 years ago

“DPD customer service is about the worst I have ever experienced. Each time we are sent a package via DPD it nearly always fails to deliver. They say that the driver visited our property but there was no one at home... This is a complete fabrication as our CCTV will substantiate. I have no control over who suppliers use but I do have control over who I use and DPD would be at the bottom of the pile”

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Posted 5 years ago

“Would give minus rating for Customer Service if I could - not for drivers but for admin - overcharging, missing packages, T&C breaches - complaints ignored by Dwain McDonald CEO UK and Boris Winklemann CEO Europe offices - now progressing through Trading Standards - voting with my feet and have 'ditched' this dreadful service.”

Helpful Report

Posted 5 years ago

“DPD is the WORST company I have encountered throughout my entire life. NEVER USE THEIR SERVICES! I had 4 luggages sent out from the UK to Spain. To my surprise, one of them never arrived on the first place. After reclaiming for over 2months, dealing with 4 phone calls, talking to managers and 3 people on their live chat system, they simply said, the courier search was UNSUCCESSFUL. In other words, they lost my belonging worth over £2000, and the best thing out of it, it took them nearly 3 months to tell me this!!! I'm prosecuting the company to the full extend of the law and make sure legal actions are taking in place. If anyone else has had any experiences like this, I am sure there is, it could become a class action suit against the company. To me, what's clear is that they stolen my belongings, which already proves malpractice and lack of service from the company. They have violated my consumer's rights by providing lame excuses, and getting out of the period's provided to get my answer from the courier. Not until, I provided pressure in the company, they suddenly found out it was UNSUCCESSFUL the search. It is inadmissible and unacceptable, the way they treated me as a customer and they way they handled the situation as a company. I will make sure my experience reaches out to all media outlets because DPD needs to suffer the consequences of providing this service.”

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Posted 5 years ago

“One of the WORST companies i have dealt with this year!!! I can ONLY assume my 4 15kg of pet food was DUMPED outside the garage door because i complained about their RUBBISH automated so called CHAT when you are NOT chatting you are typing to a dam computer that said it was well trained but it had NO idea what i wanted! Well i had to drive many miles to pick up the same day as my old mother could NOT open the garage door or MOVE the 4 heavy boxes!!!!!!”

Helpful Report

Posted 5 years ago

“Very unprofessional company full of promises that are never kept. Very bad drivers too. One crashed into my parked car and when I phoned dpd all I was given was a number 47660515. No apology or recompense. So discourteous.”

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Posted 5 years ago

“Worst service ever, never had a problem like this and your driver is a muppet!!!”

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Posted 5 years ago

“Very bad service worse company do not use. They lost my parcel they admit that and they said in email they will give my money back when manger sign off notice No time limit it could take 10 to 20 years! No comments.”

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Posted 5 years ago

“Absolutely pathetic useless delivery service. 3 different drivers on 3 different days managed to mess up the "delivery" then lie about it afterwards. They take pictures nowhere near your door and just drive off. No phone call to say they are outside and cant deliver despite the fact they have my phone number as they text me on it to give me a time slot. I rang this fraud company twice now (costs money) and gave them a very specific set of instructions to gain access to a complex of high rise flats and they assured me the driver would be supplied this info. The intercom system for the main gate is manned 24 hours a day. I watched one driver not even press the button and take a picture behind the gate and then the following day he gets in but parks up in the car park and just takes a photo of my flat block from his van then drives off. The third drivers picture is 100 yards up the road. If you contact their website they give you an option for a possible redelivery but will be left on your doorstep or with the nearest shop like wtf? Anyway eventually on the 4th attempt it arrived faulty so i had to waste more money ringing them. its a new phone i entered into a new contract with the phone company. They are saying its not their fault but DPDs (i agree) but DPD are claiming the item was faulty when recieved. The whole thing is a nightmare”

Helpful Report

Posted 5 years ago

“AWFUL! If I could give them no stars I would. Leave parcels on the doorstep and drive off. They don't bother checking anyone picked it up or anything! Least secure way to deliver parcels to anyone!”

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Posted 5 years ago

“Paid £10 extra to get it delivered yesterday between 5-10pm, got text and email to say it would be delivered between 5.27 and 6.27 by Peter, no apology no further information last night and it did not arrive, why? . You must stop telling business's you can deliver on time when you clearly cant and customers like me are getting charged for a service not provided”

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Posted 5 years ago

“Also , i was told if i had the APP it would be helpful, I said i have a basic mobile , so can NOT get apps, to which he said if you had BLAH BLAH! I said " so i should go and buy a fancy phone?" No he said BUT it would be easier with the APP!! ME.. " So you are on the governments side saying i should have a fancy phone? Then he HUNG UP!! VERY RUDE . Obviously the Customer is NEVER right these days!”

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Posted 5 years ago

“I wanted to ask for a neighbour to take in if no one in. I used the on line chat which is NOT chat and NOT HUMAN!! As i said to the machine this to which it replied it was TRAINED to do! Well i had to ring , i was on the phone WAITING for 20 minuets to be HUNG up on as did not want to speak RE STUPID machine He just wanted to say what was OBVIOUSLY written down in front of him!!”

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Posted 5 years ago

“Yet again driver lies about attempting a delivery, when no attempt was made. I'm sat by the front door. He detent come here. The company places the drivers under such insane pressure they have to miss deliveries.”

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Posted 5 years ago

“Parcel is late - None of the tracking numbers supplied in the various email are recognised on their systems. Experiences like this remind you to always check who the courier is at the point of sale, that you can request someone else. Anyone else..”

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Posted 5 years ago

“Jonathan from Stoke depot exceeded our expectations and went out of his way to deliver an important item. Well done jonathan.”

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Posted 5 years ago

“I had a cut-up orange waiting for Lateef; thinking he was going to be as professional and kind as Takunda. I told him I had no feelings in my arm - he left me struggling with 25 kilograms - he did not ware a face mask. Most unpleasant. I could not catch-up with him to give him the orange. Please send Takunda in future !”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,931 reviews