DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,648 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute Rubbish”

Helpful Report

Posted 6 years ago

“Disgusting service!! I have had no end of issues with them. Countless messages to say they have missed me when I have been home. The call centre are very helpful but the depot never pick up the phone to them and the drivers also never pick up the phone and do not follow instructions when told to complete the delivery that day. I have sent in formal complains numerous times and not received any response as to what will be done to rectify the situation or any compensation. Disgusting!”

Helpful Report

Posted 6 years ago

“I had a parcel I needed asap. It said it will be at my house for Saturday and it never came so I called in. They said it's been changed to Monday (doesnt help with the asap problem) so I asked if I could maybe fetch it from the depot and the person on the call gave me a snotty remark.”

Helpful Report

Posted 6 years ago

“Not impressed. I asked them to deliver to a neighbour (I had no choice as to when they were going to deliver) and they delivered to a house 14 doors away - hardly a neighbour! Unfortunately that resident was a dodgy geezer who gave the parcel to his next door neighbour, who gave me the runaround, despite the package containing perishable goods.”

Helpful Report

Posted 6 years ago

“I cannot rat this delivery any higher. Collection in UK was on tracking brilliant and arrived at final destination on time. No problem with packaging. Just brilliant”

Helpful Report

Posted 6 years ago

“I give 1 star because it's the minimum allowed. The last 2 months it has been a pure nightmare every time a parcel has to be delivered by dpd. I'm in Leitrim, Ireland and the courier simply keeps you hostage for days and eventually decided to write that he didn't find me home (even though) I have be n home waiting for him for the last 2 days following for email, and now I have to drive to pick up point...50 on to get my parcel? Last month same story, both me and my husband waited for days for parcels, every day a new e-mail with times scheduled and the same courier just couldn't bother... Never ever ever using for again.I sent back the parcel and asked for refund to Amazon writing the reasons... Terrible terrible experience.”

Helpful Report

Posted 6 years ago

“Very bad service they dont care at all”

Helpful Report

Posted 6 years ago

“Very very very bad costumer service!”

Helpful Report

Posted 6 years ago

“Completely rubbish, i told them twice trough their app to deliver my parcel to a neighbor, they left It out of my Door and It has been stolen, the service was already taking more days than they said, nine instead of five, then the great end, more than 40pounds, my stuff Lost, and they are still saying that It Is ok like this, be aware, the only Word that i can use here Is rubbish!”

Helpful Report

Posted 6 years ago

“1 day delivery turned into 5 days! Still waiting for my parcel. Worst company ever!!!!”

Helpful Report

Posted 6 years ago

“7 deliveries throughout 1 year. 3 of them never rang the buzzer. 1 of them continued shifting the delivery slot until it was 4 hours past. Another 1 where it was being delivered 1 day early when I was not going to be in. When I used the online service I was advised I could get it delivered to a pick-up store that same day. Instead I had to wait 24hrs before I could collect it. 2 of them had issues finding the door apparently. Interesting considering Royal Mail, Deliveroo, and loads of other services never had this issue. DPD are completely and utterly useless. Don't use them unless you are ready for your delivery to be delayed cause of reasons out of your control.”

Helpful Report

Posted 6 years ago

“appalling service - waited in all day, then got text message to say "they tried but we weren't in". Sent us message just after their customer service closed for day! shocking service”

Helpful Report

Posted 6 years ago

“I ordered from Selfridges and i have a membership for an international shipment when they use Aramix or DHL i never faced an issue but this time they used DPD and i never received my 200$ shipments”

Helpful Report

Posted 6 years ago

“Still waiting by the door for the driver who "came for delivery but missed me".”

Helpful Report

Posted 6 years ago

“I'm still waiting by the door by the driver "who came by but couldn't" find me.”

Helpful Report

Posted 6 years ago

“Worst courier ever”

Helpful Report

Posted 6 years ago

“Never listen to delivery instructions! How many people are home during the day? It's no use you coming back tomorrow - I won't be there. Despite having all my settings with safe place and neighbour, my parcel was "attempted" three times and then returned to sender. I now deliverable avoid delivery options if they use DPD.”

Helpful Report

Posted 6 years ago

“Trying to deliver my parcel to the wrong address and telling me I'm not in to receive it. Try to contact them and palmed off with excuses. In the end I had to contacted the originating sender to contact dpd to sort it out. DPD is a useless company best avoided if you actually want to receive your items at the arranged time and correct location.”

Helpful Report

Posted 6 years ago

“They lost my item and pretended it was delivered to my house with a fake receiving signature! Scan scan scam avoid!”

Helpful Report

Posted 6 years ago

“DPD is absolutely useless and has no policy for an exception or does not follow them. I have a very sad issue with parcel shipped with them and it is a disaster. They are delivering parcels for the 3rd day and never even bothered to call to receiver call to find out where is he located. It ends with the phrase: "Your parcel could not be delivered as we don't have the required contact name/number" What?! Their courier cannot read or blind?!”

Helpful Report

Posted 6 years ago

DPD is rated 1.1 based on 5,648 reviews