DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,764 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,764 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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373

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time that they have not delivered when they say. The excuse this time was that they could not find my house that's utter rubbish it has a huge number 60 on it. If you want excuses and not deliveries this is the firm for you”

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Posted 5 years ago

“MULTIPLE times has my package been sent back because it "was left at a pickup point" because we could not be reached. However, my husband is in home office and is present the entire day, AND we recieved no notifcation of the package being dropped off somewhere else.”

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Posted 5 years ago

“Really reliable. Send parcels to portugal regularly and they always receive them within a few days. Pleasant drivers who always arrive in the allotted time.”

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Posted 5 years ago

“AVOID OR RISK HAVING THEM LOSING/STEALING YOUR GOODS AVOID OR RISK HAVING THEM LOSING/STEALING YOUR GOODS ! Used DPD local UK to ship goods from UK to Portugal (Parcel 15976810122024). Goods were last seen in their warehouse, only reachable by their staff, yet went missing. After a 2-month dispute with their staff, "due to their T&Cs I'm only eligible for 50 GBP compensation", out of the approx 2000 GBP original value of the goods. So dont use DPD since they don't keep an eye on your goods while in transit, and if they are lost due to incompetency or are stolen by their staff, you get NOTHING! Zero liability.”

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Posted 5 years ago

“I worked as a driver, promised work only to find myself earning under minimum wage taking into account long hours worked. I worked at the Raunds branch where managers think they are God's. Only to find myself working 3/4 days a week. The real issue I have is the overpriced van rentals by dpd and when the van goes for service they still charge you for that rental period and expect you to hire a van to do their work. The issue I have is dpd has obtained a high court rit against me for repair claims to the van which I was paying insurance every month through there insurer. Be careful of these warthogs they will eat you alive if they could. Most of their profits they brag about comes from ripping off the people that are meant to be making them money, you should be very ashamed of yourselves.”

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Posted 5 years ago

“The driver who delivered my compost from Amazon in Devonearlier this week was exceptionally kind, considerate and helpful. Thankyou.”

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Posted 5 years ago

“How this company is still running? Why someone still purchase services from them? Have you read the reviews? I ordered a phone over £1000 and I am still waiting today will be 3rd attempt they try to deliver. It wasn’t me who choose them and will never be me. I was at home both times, waiting for them. No one bothered to deliver. They came to my flat, took picture of a broken lift (where I have 2 in the building) as a proof. Seriously? The second lift was working and they did not even bother to call the door bell. They have delivery do for over 100 people per day, this is all down to the company itself! Poor management. What is your actual purpose? To deliver or hit your other targets? Leave this market for someone who is willing to do the job. Waisting time and energy of people.”

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Posted 5 years ago

“The worse customer service ever, they think are making us a favor and not the other way around. The staffs need more training to be more polite. I was trying to find out a delivery service for my business. Disgusting we need to come across some attitude.”

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Posted 5 years ago

“I ordered a large mirror from Amazon on premium delivery. DPD sent it to Bournemouth carrier hub instead of Dudley which delayed delivery. When it was eventually delivered the driver refused to let me check the condition. When I picked the very large package up it was jingling. The mirror was broken into smithereens. DPD would not collect it to return to Amazon because they are not allowed to carry broken glass. I now have to sort how to dispose of this hazardous package without causing damage to myself and other people. VERY ANNOYED.”

Helpful Report

Posted 5 years ago

“I have had so many issues with them, leaving parcels at a house that is blatantly not ours, claiming they rang and we weren't in etc etc. None compares to the latest issue, however. I placed an order with Adidas yesterday, as I have done many times over the last few months. I entered in my home address as the delivery address. I then get an email, saying my parcel is ready to pick up - at Matalan! I ring DPD and the guy actually told me that I had informed them of a change to the delivery address, from my home to this random Matalan store. This is a blatant lie - and they cannot provide any communication that shows this - because it didn't happen. In fact, I then rang Adidas, who contacted DPD themselves, and the person they spoke to said it was DPD's mistake, and something had gone wrong on their system, causing the address to change. However, the upshot of this is as follows: I placed an order for someone's birthday that will now not arrive. DPD are apparently unable to redirect a parcel to a different address, once it's been delivered to a store. Adidas won't refund me (or send out a replacement order) until after 20 days has elapsed, and I have failed to pick up the order from Matalan. So I am left with no order, with the money having been taken from my account, all because of a mistake by DPD. A totally inexplicable mistake at that. Oh, and this courier gets such good reviews on Trustpilot, because they flag all the negative ones and Trustpilot takes them down.”

Helpful Report

Posted 5 years ago

“I'm having a terrible experience trying to get an expensive item delivered. Saw driver trying to deliver my parcel to a neighbour then leaving yesterday. I called out to check if it was for my address and he said 'no'. DPD apologised eventually, after sending me a message that I did not answer the door. The picture taken as their evidence was not my house number and I was assured it would definitely be delivered today. I have just been told the parcel was 'missed' when loading the van this morning so it will be delivered tomorrow. I have no faith in this company. I cannot get through to speak to a person and they are not following their complaints policy & procedures.”

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Posted 5 years ago

“On time as always”

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Posted 5 years ago

“Superb delivery, on time, polite and chatty driver”

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Posted 5 years ago

“DPD failed to deliver my order to me yesterday and the same thing just happened now!!! As there is no way people can speak to an actual person when calling customer service, I wrote a review on Trust Pilot hoping that someone from DPD would look into this. I received an apology and confirmation that they would pass it on to their advisor, but clearly nothing was done! Their driver (this time it was Heera) failed to deliver it again!! On their website is only a picture of a closed road due to some road work, which is happening at the end of my street, but the other side of the street is OPEN! How do you think people get to and from work every day?? To me it just look like a lazy excuse!! The road work continues for 6 weeks. Does that mean that DPD incompetent drivers will not be able to deliver my order?? For some mysterious reason I`m also unable to reply to yesterday`s reply from DPD on Trust Pilot or to write a new review. So basically there is no way of speaking to someone. I`m contacting the seller and will recommend to look for a better courier company for them.”

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Posted 5 years ago

“Paid extra for Saturday delivery. Get a text telling me it’ll be delivered within a certain timeframe. Then got a text telling me it had be delivered and signed for by me. Nope. Spoke to the Livechat ‘person’, they organised a call from the depot. Depot said they’d get the driver to rectify the mistake, phone me, and re-deliver. That never happened. Honestly impossible to get any kind of decent service from these people. Shockingly inept.”

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Posted 5 years ago

“I was waiting on package for Wednesday morning they emailed me a time of when it would arrive .d package never came .it also said that the package was delivered and received by me even though I was at work so cudnt of received it ,god knows were my package is .absolute disgrace of a company never again .”

Helpful Report

Posted 5 years ago

“You informed me by email that a delivery would be made to my home and later notified me that delivery had been made Don’t know where the parcel is now as it was delivered to Bristol and I live in Hertfordshire. Absolutely useless courier”

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Posted 5 years ago

“The drivers attitude is disgraceful (DEAN , South Tyneside ) last parcel was a set of glasses , he made me sign for them before he handed me the parcel , once I took hold of the parcel I could tell the items were broken by the obvious rattling noise , I said I'm not accepting this , he laughed and said you signed for it now , nothing you can do ! This time it was a large glass fish tank , I said let me check it before I sign , he laughed and pressed accepted on his hand held device before I could open the parcel then climbed into the van and drove away laughing , horrible disgusting company and disgusting drivers”

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Posted 5 years ago

“Worst company in the world. Disgusting company. I hope they fold. Driver went to my family's home, my daughter in law asked him to leave it outside as she's sterilising all mail and deliveries. He got irate, started effing and blinding, then SPAT AT THE WINDOWS. Then he forced open the gate the wrong way and broke it. DPD don't give a damn. The Police are dealing with this. The same delivery man -THE SAME ONE - IS TO RE ATTEND TO RE-DELIVER THE PARCEL. No employer I have ever known would do this. The worst company in the world. Don't give a damn about anything.”