DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,932 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,932 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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376

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dishonest, inefficient. Avoid at all costs. Sue me if you dare. Sadly unable to give less than One Star. Driver claimed to have tried to deliver to my business premisise between 9 and 10 but was unable to, even though we were open from 9 sharp. Contacted a call centre , Imtiaz unable to reschedule urgent delivery for later today. Promised I would receive call-back from his manager Nathaniel (refused to provide a surname) as there is no way of being directed to a more senior member of staff. Call back was promised for 12pm, never done. Another call, another call-centre operative (Vicky this time), told me I'd get a call back at a time which would suit their company. A constant stream of lies and evasions froman organisation that really shouldn't be in business.”

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Posted 5 years ago

“Failed to deliver perishsble goods. Had to ring to find out parcel had returned to york depot. No reason given. Frozen food part thawed. Have had same probems before. Shocking service.”

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Posted 5 years ago

“Utterly USELESS service from DPD - booked for next day delivery only to find there had been some mysterious delay at the depot (no one seemned to know what though) - could give me any idea when I would get my parcel delievered. Will never use again.”

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Posted 5 years ago

“First it toke ages to receive the parcel, the parcel went back and had to come back again. The presented excuse was that they wouldn't find the address, when every time we order something, food or any kind of online order, we always got our orders delivered with any problem and confusion, and obviously the same adress details are given. You might start thinking educating your workers in basic orientation skills, maybe some geography lessons and how to use google maps and critical thinking. For the forth time the parcel I've received was completely damaged, most things broken inside, even with the contents all inside strong plastic bags, things still arrive in awful conditions. You should hire people with proper physical and mental conditions, able to carry things and not throwing them. How can you have weak people performing this job. Defenetly we are looking forward to use a different company for further deliveries, even knowing we stupidly have been using DPD for the last 5 years. But there isn't any kind of improvement, incompetente people still "working" and I doubt things will change.”

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Posted 5 years ago

“By far the worst courier”

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Posted 5 years ago

“rubbish delivery company”

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Posted 5 years ago

“Worst company ever. It's just not worth the hassle using them as I've spent the last week chasing up/calling them about a parcel which they don't seem to be able to grasp the concept of communicating clear delivery instructions to their drivers. I'm sick to the back teeth of telling them the same thing over and over and no outcome. I can't believe Amazon still uses them based on the reviews on here!!! Horrible horrible company”

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Posted 5 years ago

“The driver that was meant to deliver my parcel (Marius), has made no attempt at delivery whatsoever. Both my partner and I were in the house, and we were in our upstairs bedroom window when we noticed the DPD van being parked outside the house. We both looked at the driver sitting in his van for a couple minutes, waiting for him to leave his van and get my parcel before heading downstairs to open the front door. To our shock, the driver just stood on the pavement at the street and took a picture of my front door, ran towards my door, slipped a missed parcel card through our letterbox, made no effort whatsoever of knocking on the door or to wait more than one second, ran back towards his van and drove off. All the while he was walking towards my house, I started heading downstairs to the front door, but by the time I realised What he had done, he was in his van and drove off without looking back. I then contacted your team on the live chat, and they basically told me there was nothing they could do and I would get a re-delivery tomorrow. No delivery attempt was made. He was being too lazy to knock on our door or to do his job properly, just slipped a card through our letterbox and drove off. I am also nearly certain that he saw us staring at him from the windows, but he made no effort to deliver the parcel nonetheless. I find this absolutely unacceptable. I have paid £6.85 for this delivery, and would have expected my parcel to be delivered the next working day as promised. This parcel was not delivered due to no fault of my own, and I should therefore be entitled for a refund on my shipping cost. I am now forced into organising for someone to be there to receive this parcel tomorrow, when we had other plans.”

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Posted 5 years ago

“The worse delivery company ever. First they tell me my package is delayed. Now, they tell me my package was refused by me. Its unbelievable! Nasty delivery men as well. Dishonest company!!”

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Posted 5 years ago

“Lost a parcel valued at £150. When I say lost, it went ‘missing’ between collection point and depot. Big bright green parcel. I noticed a problem on the app within 3 days, but when I tried to sort with the call centre, was passed around like a ping pong ball over 3+weeks. Communication very poor, complete system and procedure failure, and £50 compensation. I am now out of pocket by £100 due to the theft of their employee. No action taken by DPD.”

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Posted 5 years ago

“Terrible attempted to deliver 3 times they have said my neighbor is 80 years old and has never left her home since March! No phone line answered just says parcel out for delivery live chat is useless! Avoid at all costs!”

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Posted 5 years ago

“If I could I would give ZERO stars. Absolutely useless company,ordered a 1 off valuable item from a company that uses dpd services,after getting the run around of excuese's from there customer services finally admitted there at fault and parcel is missing,and they wouldn't file an investigation on my part I had to contact seller who then in return had to get on to the to file an investigation absolute joke,not once did I get a sorry, or a genuine feeling they were going to track find my parcel,Stay well away from this company absolutely run by clowns.”

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Posted 5 years ago

“Parcel not reach 17 days Wrong tracking information”

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Posted 5 years ago

“They lost my package (sent it to another country!) because they switched the labels along the way. Only way to speak to them is on chat and they take 30 min each time to only send me a scripted message asking me to wait fir the investigation. It's been 13 days.. never never again.”

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Posted 5 years ago

“Failed to deliver a perishable item despite instructions to leave with the neighbor. Absolutely appalling service.”

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Posted 5 years ago

“I got a card to say they missed me and would deliver the next day. I waited in all day and no delivery but later got an email from the seller to say it had been returned to them. Not impressed one bit”

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Posted 5 years ago

“Awful company, been waiting all day for my sons late birthday present when I get a text to say -sorry we missed you :-( they had not tried and it was coming to a business premises that is street fronted and well signed with CCTV and not even attempted to deliver. Yodel are better than this bunch of muppets”

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Posted 5 years ago

“Asked for parcel to be delivered to a neighbor. Quite clear instruction. I get a text to say no one at home. Neighbor not even seen the driver pull up outside my house and they have been in all morning. Going to redeliver tomorrow....... see what happens”

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Posted 5 years ago

“Don't take accountability when they get it wrong. Delivered a parcel to the wrong address and even though I had the delivery 'confirmation' photo as proof it was the wrong address, still don't recompense customers - you have to go through the seller as they "don't deal directly with customer complaints". They are a business, which means they have a finance department, which means they should be able to recompense customers when they so blatantly screw it up instead of turning it into a 10 step process and leaving you out of pocket.”

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Posted 5 years ago

“I was given a 1 hour window for the parcel to be delivered. As in many times before, i got a message, saying that i missed the delivery, which in as many times before, was a lie. No one was even attempting to deliver a parcel at the specific time. As usual, no card was left as they were nowhere near my place. To be honest i gave just about a 20% chance for the parcel to be delivered as promised by the DPD. From now on I will be avoiding buying goods from companies, who use the "dpd next day service " If they can't deliver the parcel, no need to lie to costumers and waist their time. I wouldn't say a word if they can notify in advance that they can't deliver today but will deliver tomorrow.”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,932 reviews