DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,995 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,995 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Sharron

David Leach

382

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting for a delivery all day and track to within my local area and 2 stops. when next checked said there was a delay. kept tracking and driver went back to depot. took till the next day to get any contact with them [terrible customer service]. When I finally spoke to them they said the driver couldn't find the address and it'll be back out for delivery Monday [although THEY failed to deliver]. They have contact details for this package so.why no call to ask for direction? Because it's Friday and the driver can't see last his own nose?”

Helpful Report

Posted 5 years ago

“Terrible customer service !!!. This company is very neglectful. Valuable/important package for special occasion delivered by DPD to our address sent by partners son. They stuck a note through the door saying left behind bin, Anyone could of picked it up !!!”

Helpful Report

Posted 5 years ago

“Delivery attempted failed. I was given an hour time slot so I was watching the driver making his way on the screen. Halfway through to my property from the previous delivery spot he suddenly marked my order as Sorry we missed you. He didn't call intercome, not even left a calling card. There's a photo attached as proof but it's just a dark spot, so you can clearly see he tried to hide he was not even at my property. Asked customer service to redeliver the next day, but they said it requires an additional charge and so the next delivery will be on Monday. Very disappointed as I was expecting something better from DPD. This is the third time it happened with their drivers.”

Helpful Report

Posted 5 years ago

“Never had a problem with your service before, but today you excelled yourselves. Because of the icy conditions I watched out for your driver and planned to jump in the 4x4 and meet him at the road end of our track. We were in the fields and saw tractors and cars along the lane but no dad van. Came in and it said you missed us......probably because you never came!!! I rang your customer services which just repeats the same automated stuff over and over, so I rang the company the goods were coming from and when she checked you'd apparently left a calling card at a farm 3miles from us??? Not even on the same postcode!!! These goods are perishable and we're for Valentine's Day. Now you don't plan to try to deliver again til Monday. I feel a formal complaint and a claim coming on 🙄”

Helpful Report

Posted 5 years ago

“Terrible and pure ignorant service. Gave me an hour time slot 12.20 13.20. Took a day off work to yake delivery .No delivery arrived...no notifications of cancellation or delay . 45mins waiting on the phone for customer service and they still did NOT ANSWER !!!! Why do they think your time is so unimportant? ITS JUST RUDE”

Helpful Report

Posted 5 years ago

“No attempted delivery. I’ve received a text saying I wasn’t I but was in all the time. Delivery was to the wrong address apparently despite our address being clearly signed”

Helpful Report

Posted 5 years ago

“15976868956615 Parcel tracking nr- Terrible service, I sent a parcel from London to Spain on the 2nd of February. My parcel is help by depot for almost a week. The reason apparently is another international payment that needs to be made to a third party customs due to brexit. I was not even aware of that, they mentioned I should receive a link, I did not receive any link to make that extra payment I was not even aware of it. When I contacted the customer service via the chat or online, the service I receive is poor and confusing. It looks like they blame the third party customs instead of helping me. I will never use you again and I want to make a complaint. May parcel is still help and no one helped me to find a solution, fast and efficient. I am still waiting.”

Helpful Report

Posted 5 years ago

“Ordered an item from Apple to a shop and they tried delivery and a message was sent that it will be delivered to my home address the next day. Waited in, no one turned up and by afternoon, I got a picture of someone else's house and I wasn't in, then they had they audacity to return it without attempting to deliver it the next day. Had to call Apple to sort out the mess DPD caused. Terrible service by DPD. Website also stated conflicting things throughout the day. Called DPD to say their service was terrible.”

Helpful Report

Posted 5 years ago

“TERRIBLE ! John lewis you need to find yourself a more reliable service - or DPD get some better delivery drivers. Paid for 24 hour delivery - driver failed to deliver parcel - cars on drive, husband and tradesperson outside the property - they saw him so he must have seen them. I have a large door knocker - makes quite a noise - did he not use it ???”

Helpful Report

Posted 5 years ago

“Abusive, rude drivers! The whole company has the worst customer service! No standards. After getting abuse from one of the driver and making complaint which was pointless. decided thta I am not going to use DPD services ever again and will only purchase online from businesses that are not using their services. Simple solution.”

Helpful Report

Posted 5 years ago

“I've had drivers in the past who turn up, sit in their van, take a picture of your property and then leave. You then get a notification to say that YOU (the customer watching them) have missed the delivery. No attempt to even deliver, or a card through the door. I then speak to customer service, who roll out the same copy and paste response each time - "we are very sorry for the inconvenience, but our drivers are unable to return until the following day" - not great for a next day delivery service. They then palm you off with the excuse that they cannot ask the driver to return the same day, as apparently the drivers use their personal mobile phones whilst on the job, and not ones provided by DPD for the purposes of parcel scanning, tracking, etc. - A very clear and obvious lie. After much discussion (from me, not the DPD rep who was copying and pasting responses furiously) they conceded that they could ensure the parcel was delivered by 10:30am the next day but that this would be an extra £10!!! I said that it should be complimentary as they had already messed me around, and they agreed. I am a patient man but when you have paid for a delivery service and the couriers can't even provide that, then try to make you feel as though you are in the wrong, it is just unacceptable.”

Helpful Report

Posted 5 years ago

“rubbish.. rubbish.. rubbish. bad drivers with bad work attitude and even worse customer service.”

Helpful Report

Posted 5 years ago

“Told my delivery would be between 3/4 pm . I arrived home at 11.30 am to find a card saying sorry we missed you. Emailed the help line and waited in a queue, when I spoke to someone I was told she couldn’t help as her system was down . So I was told to rejoin the queues. I was then told that it would definitely be here between 3/4pm in its proper time slot. I’ve still not received it . The worst delivery people ever, every time I get problems with them .”

Helpful Report

Posted 5 years ago

“Avoid m and s and use company that has good customer service. Zero stars not available”

Helpful Report

Posted 5 years ago

“Avoid m and s and use company that has good customer service. Zero stars not available”

Helpful Report

Posted 5 years ago

“Keep your items away from DPD,They steal your items! And are not communicative!! Paid for next date delivery since 11 /12/2020 and it’s February 2020 and I have not received my parcel worth 500£ and they now want me to produce my receipt of purchase before they can refund me God knows how much, I bought the item 2019 not in UK and I am not in possession of the receipt now .They claim is missing . I RECOMMEND YOU TAKE YOUR PARCEL ELSEWHERE IF YOU DON’T WANT YOUR PARCEL STOLEN !! DPD VERY,VERY UNPROFESSIONAL AND UNRELIABLE SERVICE!!”

Helpful Report

Posted 5 years ago

“This delivery guys are the worse. They don't wait 2 minutes. I live in a flat so of course I won't be in the door the moment he rings. They ring 1 time and then just leave.”

Helpful Report

Posted 5 years ago

“DPD SERVICE HAS been a disgrace recently. Their customer service is outrageous. Many names i have of advisors disconnecting a call after going round in circles and dont have an answer. I have tried ordering 3 different items and as soon as it gets sent by the seller to the nearest DPD depo. Someone keeps scanning a returns on all of our parcels in the middleton depo. I THEN tried a family address with a different card and theyre returning our parcels with that too in a different depo in sheffield. They keep making different excuses and not calling us back to give us a reason. My sons birthday in this crappy covid all shops are closed and i cant receive any deliveries. Not one address but 2 so its definately nothing to do with the addresses! They need to stop taking advantage like this ! Please be careful if anyone is having the same issues please post on here so we can take this further.”

Helpful Report

Posted 5 years ago

“Ordered from China through Amazon, DPD taking over delivery in Greece from Yun express. It is now 10 days after the latest estimated arrival date. They did not even attempt to deliver during this time. I tried calling them literally over 50 times, but they never answered. And after all this, now that I had decided to go myself to pick up my parcel sometime this week (they are only open during office hours, when I'm of course working) I receive an update (mind you, through Yun express, DPD never EVER contacted me) that the parcel has been sent back. Not only worst delivery company ever, probably one of the worst companies worldwide in general. I wonder how is it possible for such companies to still exist in 2021... Shame”

Helpful Report

Posted 5 years ago

“Took over a week for my item to be delivered. I didn’t hear the doorbell on the first day so I rearranged delivery for the next day. I waited in for it to then get a notification saying I’d missed it again. This happened for the next 7 days with nobody coming to my house. I then saw that the driver had taken a picture on the first day, and was then reusing it over and over to make it look like he’d been back. Contacted customer service who didn’t even attempt to act understanding, and to be honest they were completely useless. They basically told me I was lying and told me there was nothing they could do and I should just wait. Awful service.”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,995 reviews