DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,648 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scumbag company. Horrendous to contact and spent thus far over 11 hours of my time phoning emailing being ignored and generally messed about. Processes and procedures not followed meant parcel lost. Don't offer goodwill if you have a horrendous experience. Just don't give a flying fcuk. A make it right team that ignore you an exec team that are much use as a chocolate ashtray in a motorbike. THE ABSOLUTE SCUM OF THE EARTH.”

Helpful Report

Posted 5 years ago

“On 23rd March, I dropped off a parcel at Matalan (the DPD drop off point) for delivery by DPD. Unfortunately, Matalan closed shortly afterwards due to lockdown and neither DPD nor Matalan did anything about the parcels. On 28th March, I spoke to a manager who asked me to send an email to customer services for his attention. I did that. On 1st April, I was asked to provide further information, which I did. Nothing happened and on 10th April, I eventually got through using DPD online chat. The agent advised me simply to wait and do nothing. I wasn't happy with that and asked to speak to a manager. Eventually, I was put on to Simon who said he was the operations managing supervisor. He told me that DPD does not guarantee delivery or collection (I have proof of this). I wasn't happy and sent an email to Dwain McDonald, the CEO of DPD UK on 10th April. He ignored me. I was constantly chasing the parcel and getting nowhere. Eventually, I contacted DPD through Facebook on 2nd July and things started moving. The parcel was never located despite DPD tracking showing it is still in Matalan (which Matalan denied). On 13th July, I was told that the matter was passed to the Operations Team and today, 15th July, I received an email stating that I cannot make a claim because I didn't get in touch with them soon enough. So, there you have it. A delivery company that does not guarantee delivery or collection, that ignores customers and refuses compensation for lost parcels due to not contacting them soon enough even when people contact them very quickly. I have all the evidence and will fight this all the way.”

Helpful Report

Posted 5 years ago

“Horrendous company,if they turn up they deliver to the wrong address time and time again, all drivers have good reviews??? Yet you can only leave feedback if you have no issues with delivery , no option to give feedback when they mess it up,customer service waste of time ,”

Helpful Report

Posted 5 years ago

“Today I was due a delivery from DPD. I was given a 1hr time slot of 1320-1420. No delivery! At 1440 I received an bemail telling me that the driver had been delayed and would be with me no later than 1720! No delivery! I have no been told that the driver broke down and my delivery may happen sometime tomorrow! I tried their chat line but that seems to be designed to just divert people until they get bored with waiting! This company is truly useless!”

Helpful Report

Posted 5 years ago

“They have the option to change your delivery date and it’s completely useless because even if you change it you will receive the item the original date without any notice. Unacceptable service and all they say for their mistakes Ishtar they apologise...”

Helpful Report

Posted 5 years ago

“Absolute liars! Their drivers will claim attempted deliveries and then leave your package at a distant depot for personal pickup (which is ridiculous in coronavirus times). I was home both times the supposed deliveries were attempted. They did not come here. LIARS! When I rang to arrange redelivery, I was told that because two attempts had been made (FALSE), I would have to travel almost one hour to pick up the package in person. WORST COURIER COMPANY I HAVE EVER DEALT WITH.”

Helpful Report

Posted 5 years ago

“A horrible experience, very stressing, never again”

Helpful Report

Posted 5 years ago

“There are 21 individual/separate properties within this block. And the photo below is what was left in the foyer. What this means is that 21 different households will need to check if this parcel is for them or for another household. Unless we are fortunate enough to have someone who is expecting a delivery by DPDlocal. That might narrow it down a bit. But SURELY a good idea would be to actually write the recipients name on it!!!!”

Helpful Report

Posted 5 years ago

“Absolutely terrible. I waited in for my delivery only to receive a sorry we missed you. I contacted them and said no delivery attempt had been made (After a while searching i finally found a way to contact them. One by phone, that only gives an automated update on your parcel, no human to talk too. The other is Via online chat with a very long wait.) Anyway, I contacted them and said no delivery attempt had been made and that i was in, also there isn't even a card. They said sorry, the driver must of gone to the wrong address but don't worry they will be back tomorrow and that they will message me my new time slot by 11am. It comes to late afternoon the next day and still i haven't heard anything, i try parcel tracking to find it was already heading back to the supplier at 9:20 am. No second delivery, no new time, they just sent it back! So again i wait in a queue online, no real sorry, no explanation how it got sent back, no reason as to why they didn't attempt another delivery, just you'll have to contact the supplier and have it re-delivered. Disgusting service.”

Helpful Report

Posted 5 years ago

“Terrible service the delivery drivers also lie when they can't be bothered to deliver your parcel i was waiting in for a parcel then got an email saying they tried to deliver and I wasn't in and they left a note but I received the email straight away phoned dpd and was told roadworks had blocked the road I had been to the shop 15 minutes earlier and it was open i was told he would be back later but never bothered turning up It was a 21st birthday present for my daughter and I was unable to give her a present my wife was in tears I can't relive this day I'm very disappointed”

Helpful Report

Posted 5 years ago

“I posted a computer from UK to Poland. Elderly person signed for it and didn't note damage to the box. Contents were shuttered, computer's metal cover is bent ; hard drive, processor cooler are torn out of it's mounts; ram memory, mother board, sound card and other components of the machine are damaged by loose parts bouncing around in the cover. Courier company refused to pay out the compensation because parcel was signed. There was no obvious damage to the package. Avoid this company.”

Helpful Report

Posted 5 years ago

“VOID INTERNATIONAL SHIPMENTS AT ALL COST Shame there is no zero star as one is too much.... Parcel meant to be delivered within 4 (working) days, now, end of (working) day 5 and still nothing.... Customer service totally useless.... All throughout the day just utomated service repeated "Parcel due to be delivered today" and then disconected me, did not allow me to speak to the agent.... Never again !!”

Helpful Report

Posted 5 years ago

“If I could give them 0 stars I would..I thought hermes was bad but bloody hell!!! They was meant to deliver wednesday didnt come..changed 4 thursday am and before Thursday even came they had changed it to saturday per my request at 6.51am!! Baring in my mind I wasnt even up..customer service r 0 help and I now wont get a parcel I need..absolute joke I will stick to Hermes now!”

Helpful Report

Posted 5 years ago

“I would give 0 star if I could! The worst courier company ever!! I waited for more than three days to have my parcel collected, originally it was supposed to be collected on Monday. No one came, no call from DPD. Then rescheduled to Tuesday, again no one came no call from them, then rescheduled again and again the same thing just repeated endless!!! I called their customer service many times during these days, they only good at apologising and guaranteeing you the item will be collected soon which never come true!! It is hard to image such useless bunch of people are there cheating all the time! Please avoid DPD at all costs!”

Helpful Report

Posted 5 years ago

“I would never recommend using DPD for delivery. I’ve been waiting for a delivery since Friday. Every time I request an update from dpd they continue to change delivery dates. The lastest position as of to today is they have my parcel in their northern highland depot and yet they cannot confirm if and when I can expect delivery. They told me to contact the sender to investigate and cannot discuss with me any further. I’ve waited in three days looking out for this delivery from Apple. Very frustrated.”

Helpful Report

Posted 5 years ago

“The most awful postal company on the planet. After giving them my phone number, being cued up on their complaints messaging 5 times each time for over 20 minutes, being promised that my delivery will be delivered over and over again, yet again today the driver didn't even get out of the van. He took a photo of the beginning of the road and drove on. DO NOT USE! God only knows how this company got a license to deliver items anywhere on the planet. DISGUSTED!”

Helpful Report

Posted 5 years ago

“tell delivery monday wait in all day then they change it to tues total joke not happy”

Helpful Report

Posted 5 years ago

“Parcel sent by Ikea but seemingly badly boxed by DPD. Also parcel sent recently from Sam Turners also badly boxed. Both deliveries had unsealed boxes obviously made up from whatever was available. Very unprofessional.”

Helpful Report

Posted 5 years ago

“Delivery attempted without email advice it was going to happen, I was outside on property and only realised when I got email saying delivery failed, then four days later got email saying no room on vehicle for my small parcel and I have to go to depot and collect or it will be returned to sender, it is less than two miles from depot to my address”

Helpful Report

Posted 5 years ago

“3 parcels missing in a week says it all really. as always customer service is beyond awful and i try as much as possible to avoid ordering from companies that use dpd as their courier.”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,648 reviews