DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,741 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,741 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst courier company. they give you a 1hour time slot then arrive 8 hours late! Who has time to entertain them! wait in all day and night! Avoid the hassle use someone else!”

Helpful Report

Posted 8 years ago

“Their "system" leaves the first line off my address every time. I warn them and ask them to correct it every time. They are unable to do so every time. Then their drivers deliver to a completely different address anyway and I have to run around the neighbourhood randomly knocking on doors that can in no way be described as my neighbours, nor are they doors that DPD can point me in the right direction of. Miraculously, every other courier gets my address right in the first place and actually delivers to it!”

Helpful Report

Posted 8 years ago

“If I could give 0 stars, I would! I ordered a package and DPD sent me an email to confirm the delivery date. The date was not convenient for me as it clashed with my working hours so I paid £5 for a special Sunday delivery. I was never sent a delivery slot for Sunday so I stayed at home just in case the package turned up (package required signature so could not be left in a safe place). Guess what, the package nevet turned up. I went on to check the tracking which stated that due to an unknown issue it is now kept at the local depot (no collection options available). I decided to call DPD to get a further update and after a 30 min wait on the phone the agent advised that they'll get in touch with the depot for a further update and will them give me a call back. I never received a call so I again checked tracking on the following Monday which stated that the package will be delivered on Tuesday "as requested" (don't know where they got that from since I paid for Sunday delivery). Package never turned up on Tuesday either. The tracking now states there is a further daley and the package will be delivered on Wednesday. It is now Wednesday 7:15pm and package is nowhere to be seen. Tracking currently states there is a further delay and no estimated delivery date is noted. I have again tried to call DPD and after a 30 minute wait the agent picked up my call and just decided to cut the phone on me. The package is still not delivered. I have never experienced worse customer service in my life.”

Helpful Report

Posted 8 years ago

“There are theif fraud they steel my itam and deliver empty box he took sign 1st then he handover box i said its empty his reply was i dont know call them and he run away”

Helpful Report

Posted 8 years ago

“Drivers can’t even read as they tried to deliver to the wrong address??? And their customer care number is just a recorded message you can’t even speak to an actual human being?”

Helpful Report

Posted 8 years ago

“I waited all day to receive the delivery . Didn’t go anywhere . First DPD said Craig driver will be with you between 12.08pm-1.08 pm , didn’t come then another update delivery will be with you between 8.00-17.00 then another update at 17.05 delivery will be between 8.00am-22.00 then message there was no one in the house and left card but there was nothing . Now saying delivery will be next day . Useless and liar , never ever going to use this facilities.”

Helpful Report

Posted 8 years ago

“What went wrong? What went right should be the question . You service is disgusting, you lie to your customers and expect to get away with it along side that the charges for the service should be free it's that bad!”

Helpful Report

Posted 8 years ago

“Like the below customer I had ordered items and requested yesterday and took the day off to ensure I was around to receive it and nothing. Called the company I bought the goods from who tell me that DPD have lost it! DPD emailed to say it was at their depot 2 days ago and now nothing. Utterly useless.”

Helpful Report

Posted 8 years ago

“I ordered a replacement battery for my laptop. It was due to be delivered yesterday. I cancelled an appointment to stay at home to receive the parcel and no delivery was made. This morning I received an email to say I had requested a change of delivery date. THIS IS A LIE. I made no such request and have asked to see whatever message they received, to check who it is from. I doubt I will get a reply. To fabricate a lie to cover their failure is not acceptable.”

Helpful Report

Posted 8 years ago

“delivery failed to arrive following a text saying it would arrive between 9.40 and 10.40 on investigating where my parcel was I found out that firstly the driver claimed he couldn't find (I am just off the main road so difficult) and then I was told the road was blocked. What a load of bull they clearly didn't bother trying. I have to say this is not the first time I have been let down by DPD and if I have a choice(sadly you don't always get one) I would never use them. Royal Mail is now making the delivery but I have to wait for DPD to return it to the supplier before they can then re send via Royal Mail. Thanks again DPD for waisting another morning of my time and delaying my parcel by a week. No contact numbers to help sort out the problem and the driver doesn't call to say they are having difficulties so overall rubbish service”

Helpful Report

Posted 8 years ago

“The driver came to the wrong place twice and I wasted my time staying at home to receive nothing. And there was no helpful support from the company to solve that. Terrible service!”

Helpful Report

Posted 8 years ago

“Charged £18 to deliver my 2.3kg parcel to Italy - the Royal Mail wanted £40 for the same thing. I admit I read these reviews and hesitated but took a chance.... And you did EXACTLY what you said you'd do!! Parcel arrived bang on time and intact. Thanks, DPD”

Helpful Report

Posted 8 years ago

“Terrible. Meant to receive Monday not turn up, I opted to deliver to Halfords the next day to which only 1 of 3 was delivered. To then be told the other 2 will be delivered to my house today (Thursday) and now they changed their mind and will deliver tomorrow to Halfords. Also had problems 2 weeks ago apparently the driver couldn’t find our house so decided to leave our parcel at a random house but doesn’t know where and the 2nd part of that he left on the truck.”

Helpful Report

Posted 8 years ago

“Appalling service from a company who could not care less about the customer. They damaged my goods beyond repair through bad handling and are completely unaccountable for it. Do not use this company,you have been warned.”

Helpful Report

Posted 8 years ago

“The delivery company sent me an email telling me that my item was coming and offering me the chance to have the parcel left in a safe place if I was not going to be in. I left instructions only to find that they did not deliver. The nearest centre I could go to was not close or any of the usual collection points that I use regularly. The collection point is on a very busy crossroads with nowhere to park. All in all a very frustrating experience. I suggested that Charles Clinkard use Collect+ in future.”

Helpful Report

Posted 8 years ago

“Order microwave from John Lewis. Dpd are delivering to my local supermarket and not my home although I hadn't indicated this. 2nd time this has happened without my consent. Get confirmation email saying parcel is ready to collect next day from 12.00pm. Go to supermarket at 6.00pm and they haven't got it. Go onto dpd app and it says returned to depot attempting delivery next day. God knows whether it'll be my home or the supermarket. Terrible courier. Customer services not available how convenient.”

Helpful Report

Posted 8 years ago

“Parcels2go are now hiding behind DPD who are a good company. But they must not let P2G drag them down to their appalling level of customer service So do not use DPD online its not them its a front for P2G”

Helpful Report

Posted 8 years ago

“Unhelpful staff with no common sense. Don’t ever go to their depot, waste of time”

Helpful Report

Posted 8 years ago

“What a disgusting delivery company. Sat at home waiting for my delivery, decided to check the app when it was late only to see that the status was ‘delivery refused’. Not the first time I’ve had a problem with this company. You call customer services and they don’t even answer the phone, just a continuous message saying that there is high call volume and the call will take over 5 minutes to be answered. 20minutes later, still waiting for someone to answer. To get a response, call your seller and ask for a full refund. Only when companies who use DPD, keep having to give people refunds because of poor service will this company go out of business. Can’t give less than 1 star on the rating”

Helpful Report

Posted 8 years ago

“Do not trust or use this company at any cost. It been 2 months not a single parcel has been delivered on a single attempt. Many parcels ended up going back to the seller. They always lie that they try to deliver the item but no one was at home. Big big lies. Customer services are same as drivers promises alot but delivers non. This company needs to shut down.”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,741 reviews