DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,741 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,741 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far they sent back six parcels to the seller stating someone at my address refused the deliveries. I do work from home, and I was home at the time shown on DPD tracking page. When I checked the DPD tracking page, it said the parcel was refused, which is false. I asked my two "Super Dupper" dogs, and they swore to have nothing to do with this. I was perplexed when I discovered DPD sent the package back to the seller. I am starting to suspect DPD sent the packages to Mars after I learned DPD announced the launch of DPD design space. Spooky!!!!”

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Posted 8 years ago

“A delivery company that doesn't deliver. They either send it back to depowithout attempting to deliver or delivery it to completely the wrong address and leave you to work out who the hell has your parcels, then I'm left trying to figure out how to transport items that don't fit in a car boot. Just so shoddy.”

Helpful Report

Posted 8 years ago

“First time DPD customer. Arranged a collection of two parcels on Wednesday 23/5. No one appeared and no contact of any kind - not even the email with the collection slot. Rearranged for yesterday Thursday - again no collection or contact of any sort. Talked with live chat several times but they are of no real use they don't know what is happening on the ground. Just been on to them again to arrange a refund -no apology just went through the motions. Not even sure if they are DPD or just a call centre representing them. Very unsatisfactory and has caused me no end of problems. Not sure anyone from DPD really cares.”

Helpful Report

Posted 8 years ago

“Parcel was confirmed and guaranteed for next day delivery 24/5/18 to my home address, I received DPD confirmation email stating delivery would be made on this date but to Sainsbury’s Harpenden. Received other email on 24th stating that I had instructed them to change delivery from Sainsbury’s which I did not and delivery would now be on 25/5 which was no good for me. I requested a customer care phoned call and they could not understand why this happened and the only way that I could receive the package on the 24th would be to pick it up from Dunstable which I did which involved nearly 90 minutes of driving and waiting time. Not impressed.”

Helpful Report

Posted 8 years ago

“Don't believe customer services! Don't bother with leave in safe space or neighbour they just ignore that. Don't bother calling to complain, wait time stated in excess of 5 minutes is for the 3rd time over 30! I'm still waiting....Don't email or use Facebook because they don't reply. No surprise their ratio g is so bad....shocking all round.”

Helpful Report

Posted 8 years ago

“They said that no one was in to receive the item. I was actually outside my door, which was open, whilst I did some cleaning outside waiting for them. They either employ incompetent staff who don't go to the correct address, or they have some drivers who feed back lies.”

Helpful Report

Posted 8 years ago

“I got notification of a delivery I was expecting giving me options for what to do if I’m not going to be in. I opted for leave in safe place and signed the waiver on the DPD site. Next I get a notice to say they were unable to deliver my parcel because there was no one in to sign for it. No customer service number. No complaints procedure. Hopeless if you actually need something delivered urgently. V poor service. I wish businesses would not use them.”

Helpful Report

Posted 8 years ago

“Paid a lot to have two bulky items delivered - first of all, they didn't pick them up from my family's place on the agreed upon date so they had to bring them... They'll only deliver Monday to Friday around 10 am - I'm working full time and I live alone and couldn't carry those items. Now my partner has to rent a car and pick them up with me on Saturday before 10.30 am. What am I paying for?Never again.”

Helpful Report

Posted 8 years ago

“was going to explain all the problems had with DPD but will not waste my time, they are the worst delivery company, how can they get away with this, I have informed my recent supplier Fortum & Mason they should seriously consider cancelling their contract with them. I really need to check who the courier is when I next order anything”

Helpful Report

Posted 8 years ago

“I received an email that my package would arrive between 11:20-12:20 Dead on 11:20 he arrives Quick and polite service with a smile Very very good service will be using again”

Helpful Report

Posted 8 years ago

“Is it so hard to deliver parcel from the first time? your driver made a mistake, instead of 674, he came to 647 and after he called me refused to came back ! Even after i told him that he made a mistake, he need to come back, you promised to send it n few days, which was 22nd May. and yesterday i got msg that "my parcel is on its way back to Foray Clothing ltd" is it a joke? a your call centre is just helpless. Explain me please, why shell i spend my time by trying to track and get my parcel? when i'm paying for 3-4 days delivery? Is it that difficult ti employer driver who do have common sense ? who can read addresses of uk? Where shell i write more to get my parcel on time? on my address? without writing hundred complains? without hearing what to do, where to call from your customer centre to get my parcel? it is not the first time i have the same problem i mean you never came on time.”

Helpful Report

Posted 8 years ago

“Awful service, phone being delivered left note on door requesting it to be delivered to neighbour dpd driver took a picture of the door and note and said they hadn't delivered.following day wouldn't leave phone with my son despite him showing ID and being at the delivery address in the end had to drive to put 'local' depot 1 hour and 30 minute trip there and back What a disgrace this company is”

Helpful Report

Posted 8 years ago

“For the 3rd consecutive time the parcel has not been collected. Despite more promises to collect by 5.30 pm today, DPD lines are closed and no pick up has been made by 18.58 hrs!!!! To add insult to injury on each occasion they have said the pick up was attempted. Total and absolute lies, as having waited all day at home and then at work (with a fully staffed reception also being aware) NO-ONE arrived to pick up. Unacceptable, unprofessional, aggravating and not even a guarantee they will turn up at some point (who knows when) tomorrow!!!!!!”

Helpful Report

Posted 8 years ago

“This company has managed to go from being one of the best courier companies to the absolute worst. I’ve had missing parcels, items taken to the wrong address and even received seriously damaged items. Currently I’m waiting for a delivery which has apparently mysterously gone missing at their depot. Retailers be warned - you will lose a great deal of customers if you use DPD as I for one will not shop with anyone in the future who uses them. They are absolutely hopeless and dishonest.”

Helpful Report

Posted 8 years ago

“Parcel never arrived. Lied on their website that no one was at home to accept the delivery despite my waiting. Tried to track on their website -- said calling card left -- another lie. Rearranged delivery for later in the week and called them to confirm -- only to be told that the item was damaged and thus could not be delivered. My impression -- inefficient liars. Reordered another of the item and asked the supplier specifically NOT to use DPD.”

Helpful Report

Posted 8 years ago

“idiot drivers, don`t even try to deliver the parcels”

Helpful Report

Posted 8 years ago

“They are not suitable for rural deliveries if you live off a main road. Their website does not allow more than 200 characters if you need to give detailed instructions to find an address.”

Helpful Report

Posted 8 years ago

“I was given a delivery time of 1434 to 1534 but was actually in all day. At 1456, I got an e-mail to say that no-one was available to sign for the order and a card had been left. The e-mail included a photo of the front door so the driver must have been here. I went to the front door to confirm that the bell was working perfectly, which it was. There was no sign of the card. I responded by e-mail asking that the driver make another attempt today and this time try ringing the bell or 'phoning so I could come to the door to collect.”

Helpful Report

Posted 8 years ago

“EVERYTHING IS WRONG WITH THIS BAND OF COWBOYS,COULDN'T ORGANISE PISSUP IN A BREWERY,DO NOT NOT NOT USE THEM THEY ARE ABSOLUTELY USELESS,THE DRIVERS SAY THEY MISSED YOU BUT DON'T TURN UP IN FIRST PLACE AND SAY THEY LEAVE A CALLING NOTE,NEVER DO,AND WHEN THEY DO DELIVER IT GOES TO WRONG ADDRESS,OR YOU GET SO MUCH B.S. YOU GO TO DEPOT AND GET IT YOURSELF AFTER ITS BEEN ON A JOLLY ROUND THE COUNTRYSIDE IN THE VAN FOR A WEEK PAST YOUR HOUSE COUNTLESS TIMES.”

Helpful Report

Posted 8 years ago

“Horrible customer service. Very rude staff. My parcel was promissed to be delivered on Saturday but I just called them for an update and they said it is stuck in the truck until Monday and they will not do anything about it. I asked the advisor why did you promise Saturday and she said it is a mistake and she cant do anything about it in a very rude and disgusting tone. Then I asked to be transfered to a manager in customer services and she said there is nothing she can do and there is no compensation for the mistake they have made and they will not deliver the parcel until Monday, end of story. They put me in a totally speechless situation so I had to put the phone down. I am really disgusted with their customer services. Will never use them again. They are a nightmare”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,741 reviews