DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,658 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,658 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel worth 100 EUR was posted last Tuesday from Germany to the UK only to be delivered to the sender the next day due to DPD's own mistake. Then the sender tried re-posting the parcel when DPD promised they will do everything to post it via express delivery. This did not happen, but they posted it with DPD Classic again instead. But as it turned out 'posted' means something different for DPD, as the parcel was sitting in the same DPD shop for 2 days, when it was finally put on a truck. Then it was in the next city for another day. Afterwards - according to the tracking information - it was dispatched on another truck heading for the UK... this was 3 days ago, since then - according to the tracking - it is still on the possibly non-existent truck. I called the international DPD number in Birmingham only to be told they cannot see the parcel in their system at all (so much for 'international'), so I should ask the sender to call their German counterpart, which he did - only to be told that as far as they can see the parcel is being transported to the UK now. They did not care about the fact that it has been 3 days already on the truck, but they told to get a hold of the British office... so this is a vicious circle, as they keep pointing fingers at each other meanwhile NOBODY gives a damn about the fact that your parcel is still missing after 6 DAYS, even if you used a service that promises delivery within 2 DAYS. I guess admitting that my parcel was lost in their bloody system is something they will not do. So 100 EUR is out of my pocket and they don't even care about their customers enough to report their own mistake or try to compensate. If you have some money to burn or enjoy calling people who don't care about you, your problem or your parcel, don't hesitate to use their service. Otherwise I suggest steering clear of this disgusting company.”

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Posted 7 years ago

“I was due a delivery on Friday- my daughter waited in. No attempt was made to deliver- driver said he'd been and left a card- total rubbish and proved to be so. I paid for Saturday delivery, nothing. I was promised delivery on Sunday - nothing. Delivery promised again today, still nothing and no response from Customer Service who I have emailed twice. Utterly incapable of making a delivery on time or at all or doing anything to resolve issues.”

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Posted 7 years ago

“If I could give dpd no stars I would. They are the most inept, shambolic excuse of a company. Avoid at all costs.”

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Posted 7 years ago

“DOPD told me that they have stolen my parcel but then keep insisting they have found it and going to deliver. Its been 2 weeks and 8 times they have stated they are going to deliver it - only for me to stay in and it doesn't arrive. They are useless at handling complaints and do nothing but give you a flimsy apology -no one is taking any action to get it sorted. Don't use dpd.”

Helpful Report

Posted 7 years ago

“Absolute awful service, my parcels for next day delivery have not been delivered on several occasions and had to travel an hour to pick them up from the depot the, next day,to find that they wernt there after being told they would be and that they were out for re delivery and yet were not delivered until the following day. After contacting customer services several times they admitted that the delivery drive had not bothered to attempt to deliver as there was no photo of the house which they are required to take or a slip though the door.”

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Posted 8 years ago

“It has been a reassuringly long amount of time since I have dealt with brainlessness and ineptitude on the scale that DPD have displayed. If you order anything and see that they are using DPD, cancel the order. Honestly. Cancel it. Life is just too short. When you try to talk to them about trying to retrieve a package from the nether-world that is one of their depots, you realise you are talking to someone whose spinal cord doesn’t quite touch their brain.”

Helpful Report

Posted 8 years ago

“Many online retailers use DPD, so I use them a fair amount. I would say around 50 per cent (1/2) items arrive on time without complaints or need for interaction with their non-existent customer services. Today another bad one. But the point is, the whole purpose of this infrastructure company is to deliver mail/ parcels. Would we use a company that only delivered gas, water, electricity/ any other service only 1 week out of 2. Abso bloody lutely not. The good thing is Royal Mail have stepped up recently for their 24/48 hour service. If you can, use them.”

Helpful Report

Posted 8 years ago

“Didn't deliver 1 of our 2 parcels that were both in the van to be delivered the same day, took the parcel back to the depot. Checked the tracking info and it said it'd be delivered the next day, next day comes and goes and nothing. Ring them up and sit waiting for over 20 mins to talk to someone. She then makes up all sorts of lies and ties herself up in knots forgetting what lies she has told and keeps contradicting what she has just said. 2 days later, still no parcel even though we got an Email a short while ago saying our parcel had be delivered 3 hours ago?! Have been all day and definitely no parcel here. Liars. AVOID”

Helpful Report

Posted 8 years ago

“DPD is my worst delivery experince I´ve ever had. I´ve paid extra money for next day delivery. My parcel haven´t arrived next day,it haven´t arrived even on third day and when I requested my one hour delivery window on the fourth day, they sent it to a wrong address for some reason which was 200 miles from me. Their silly system caused me quite bad financial losses. I will never recommend this group of c***s to any of you guys who are looking for a reliable delivery service.”

Helpful Report

Posted 8 years ago

“Absolutely the worst company to deal with. Waited 2 weeks to be told they had returned my parcel. Didn’t even leave a card to say they had called. Rang and spoke to a very rude man! Wouldn’t recommend at all!!”

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Posted 8 years ago

“Deliveries delivered to wrong house (driver unaware it was wrong) Left in middle of street on a busy city road (with concierge sat inside the door !!!”

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Posted 8 years ago

“Sick to death of keep receiving messages of “how was your experience today” this happens after every delivery every other day”

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Posted 8 years ago

“DPD - literally the worst company I've ever dealt with - so bad I actually made a blog about it dpdcomplaint.blogspot.co.uk/ which contains transcripts of all of my dealings with DPD. DPD don't know how to deliver a parcel!”

Helpful Report

Posted 8 years ago

“Absolute rubbish. Did not deliver my parcel on the day they said they would and then when I called them the next day they said it would be delivered later. It never did! Avoid DPD. Had to wait over 20 mins to speak to customer service on phone!”

Helpful Report

Posted 8 years ago

“AVOID this company. AVOID this company. AVOID this company. AVOID this company. AVOID this company. AVOID this company. Absolutely useless and full of lies. Two days trying to receive a parcel and everyday is a different lie. Now, "The order could not be delivered at 16.36pm due to the lift not working". The building has 4 lifts!! All working. Mental!!! Absolutely ridiculous.”

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Posted 8 years ago

“Village idiot drivers! Village idiot drivers!! DPD have a great tracking service which notifies you via email when packet is on its way, which also allows you to designate a safe place if you are out. I requested to leave item in shed, we have cctv onsite too and are in the middle of nowhere anyway so quite safe. This was confirmed in return email. Packet was only vitamin pills so no value. We also have a sign on front door that states DO NOT DELIVER POST TO NEIGHBOURS. Village idiot driver left packet with nutty neighbours!!! sigh. I shall now be making a complaint to the company who sent the goods and wont be using any company who uses DPD again. Idiots.”

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Posted 8 years ago

“Awful. I had more parcels to send with them, and if you're thinking about that for your own sake don't do it. I will save you from lost money.”

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Posted 8 years ago

“This is the 2 times, I have such bad experience with DPD UK in just 3 months. During 20 working days, DPD did 2 times parcel searchs, 3 times wrong depot located, 3 times returned to sorting hub, 3 times pre 12 priority requests and absolutely no delivery attempt at all! Customer service always give me answer tomorrow and sorry for the delay and eventually, the item lost!”

Helpful Report

Posted 8 years ago

“Thieves! My parcel got missing from their depot and they said theres is nothing to be done! No real people to talk with. Just stupid online system and an automatic telephone and email responses. £200 worth items now are bonus for their employees. Thank you DPD!”

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Posted 8 years ago

“The worst company ever!! To speak with someone from customer service, you need to wait at least 1 hour and than pay for phone bill £20 more !!!”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,658 reviews