DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,264 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Mehran

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Deborah West

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Anonymous // 01/01/2019

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“Absolutely appalling delivery service. I paid for next day delivery. I was in but they said they attempted delivery but will now redeliver (after taking it back to the depot 6 miles away) to a local store approx 100 yds from where I live in 2 days later. Where is the common sense and ecological thinking.”

Helpful Report

Posted 3 years ago

“Your driver didn’t bothered to knock the door. We got cctv and driver only opened van doors then scanned barcode and made picture of our house and drive off. Twice in two days row.”

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Posted 3 years ago

“Simply shocking, gone from being the best to the worst carrier. Can't get hold a human, everything is automated. Sent me a message I have requested a change in delivery date, which was a lie. I did no such thing. I was expecting delivery as planned. they have just before so bad.”

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Posted 3 years ago

“Paid £9.99 for VIP delivery time slot and they still came 2 hrs after that when I was at work. No way to contact a complain department, no way to speak to a human over the phone or chat online. Where is my money???”

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Posted 3 years ago

“I’ve had a few orders from DPD and every single one there has been an issue. They always say there is an issue in my area but when contacting them they let me know they made a mistake with either not collecting the parcel or forgetting to put it on the plane. Instead of saying they made a mistake they keep passing it on to my area even tho I’m getting other deliveries on the same day. Knowing companies deliver with DPD it puts me off ordering from them.”

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Posted 3 years ago

“Awful and breach data protection and privacy delivers where they want.Companies who use them are worse they obviously know how bad their service is but they don’t care.”

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Posted 3 years ago

“Worst delivery company. Incapable drivers, rude customer service agents, useless management.”

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Posted 3 years ago

“Never on time, seldom the correct day and too often the item gets lost in transit. Where companies advise they use DPD I move on to another supplier.”

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Posted 3 years ago

“3 separate deliveries from different suppliers. No card left as never attempted delivery. Infuriating when a company lies to you like this!!!! I will ask suppliers not to use dpd in future had enough of waiting in for parcels from them and not even attempting to deliver. I have even installed an expensive loud milti point door bell which works well when used. Sort your drivers out!”

Helpful Report

Posted 3 years ago

“They were supposed to deliver my parcel today. They didn't even bother taking it to the correct driveway, wjich is all open. They simply stood outside a locked gate, took a picture and left. Totally useless and unreliable.”

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Posted 3 years ago

“I would give less than one star if i could, the delivery service of DPD ist not satisfying. The parcel is supposed to be delivered to the house but they sent it to a pick-up shop, for no reason”

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Posted 3 years ago

“Today the Delivery company DPD text drive was coming. I waited. Nothing. Next I get a text saying my parcel should be collected to my next coop shop on Thursday. We have CCTV and driver never came out of his car, just reversed back to send a text. Contacted customer service all she could say in her French English accent was to log a complaint and that I should contact the parcel sender to send it to me again. What is the point? This company should not be allowed to operate in UK. I have cctv footage to prove it.”

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Posted 3 years ago

“Delivery driver didn’t even care to deliver or contact me about my parcel while I was waiting all day at home for him.”

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Posted 3 years ago

“Rude , arrogant and unhelpful driver delivering a parcel to my address. Made a complaint on line twice and nearly a month later no reply .. not sure who's worse driver or complaints team”

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Posted 3 years ago

“I waited outside for almost an hour with my newborn baby. The driver just passed me and in the system missed. Very lazy they don’t want to deliver high rise buildings. Complained my item is sent back to the sender. Never use dpd again.”

Helpful Report

Posted 3 years ago

“Delivery booked for 31 march asked for notification none but card saying nobody home Then got phone call from my daughter saying a lady on Facebook had my parcel it had fallen out the back of delivery drivers van he had driven off with door open Contacted dpd my delivery was on 11th guess what it didn’t arrive nor will it because we had to pick it up from a vey honest lady a few miles down the road Trying to get information out of them is like pulling teeth They did very kindly send me a picture of my front door but I know where I live”

Helpful Report

Posted 3 years ago

“I called the police for help today and the guy officer hung up the phone in my face purposely.”

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Posted 3 years ago

“The driver miss read the address and the block of flats I live in which is sign posted on a big white sign directly opposite the address he delivered to ?. and then after dpd confirming that and saying they would ring me , they then picked the parcel up , but instead returned it to the sender. I phoned them and was told by them , they said to late it has now gone back to the sender, communication non existent . .”

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Posted 3 years ago

“never get the deliveries, lazy drivers. horrible”

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Posted 3 years ago

“Driver did not deliver to the correct address...recipient was in and waiting but I had a text message saying no one was in! They either tried the wrong doorbell or didn't wait long enough for someone to answer the door. Could do better!!!!!”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,264 reviews