DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,264 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Mehran

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Deborah West

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver did not attempt to deliver the parcel, yet said the delivery was missed”

Helpful Report

Posted 3 years ago

“Driver failed to ring the door bell ( it’s not exactly hidden) tapped on the door in which he would have more noise if used a feather duster. Failed to leave a card , and then had the audacity to mark it down that we had refused the parcel. My wife was working from home , with her office being 12 feet from the door , also if anyone knocks on the door that actually wants our attention the dog goes Bannanas , so that shows how quietly he knocked. Obviously we didn’t know he had been as he hadn’t left a card as per company policy. I rang DPD , in which trying to get to speak to a human was feet in itself. Only to be talked to by someone who clearly had no intention of trying to resolve the issue. She said that a manager was going to call me back , but surprise surprise, no one did. The only information I did managed to get was that the parcel had been sent to company in Wakefield, but she had no contact details for them , which I do find very surprising that merchandise is sent out from DPD , not actually knowing who they going to. As of present 01/04/22 , I still do not know what is happening or where the parcel is. I’ve got CCTV footage of the driver arriving , tapping on the door, not ringing the bell , which I would of thought pressing a bell would have covered in basic training, and then walking away without leaving a card. Ps , I will not be using you again , and are in the process of looking for legal advice to seek compensation.”

Helpful Report

Posted 3 years ago

“Terrible service first our package went to the wrong address not our house number when contacting Thetford branch we were told it would be delivered by 4:30 pm to address it then ended up at our local hughes store for us to collect the following day after a further two phone calls when we heard laughing in the background which we found very un helpful not impressive at all”

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Posted 3 years ago

“If I could rate them 0 stars I would. These are an absolute joke. Paid for 24 hour delivery on Tuesday, got to wait until tomorrow Friday.”

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Posted 3 years ago

“DPD claimed they tried to deliver my parcel today day but didn't even ring the bell or leave a calling card. I contacted the depot and they claimed the driver would definitely return to deliver today ...so I waited in until 5 p.m. .. no delivery took place , I have now informed Xiaomi of the disgusting lies from the oldbury depot. Lie after lie from the DPD depot and driver”

Helpful Report

Posted 3 years ago

“2 parcels from Ipswich UK to Spain to my address which DHL have delivered to from the same origin many times. DPD managed to deliver one to an address in Norway! - The other parcel cannot be found. The DPD tracking system states - “Parcel 1 has left the UK and is on its way to Pain. Parcel 2 is held in Customs waiting further information.” Both status reports are complete rubbish of course. 17 days after the parcels left the UK and I’m still waiting…….”

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Posted 3 years ago

“Yet again nothing short of appalling!! I have nothing but a headaches with this company, a simple delivery always turns into an issue. I've even asked my company NOT to use them to send anything to me because it's always drama. When training these drivers, please teach them how to ring a door bell and wait! Terrible....”

Helpful Report

Posted 3 years ago

“Part of the consignment was delivered. I asked the driver (Iggi) where the rest was. He said it was the only piece. I asked how it was possible because the same product was delivered by DPD from the same supplier, 6 days ago. I asked who I should contact and he said he didn’t know. I asked how it was possible that he didn’t know who to refer me to. He then launched into a foray of f-bombs. I asked him to get off my property, at which stage he stalled the van, got out and approached me to “sort it out”. I called into my wife to call the police as I felt physically threatened. He stopped in his tracks under the threat of police intervention, got back in his van and shouted out the window that he would make sure that I would never receive a DPD parcel again - they would sit in the depot. I have escalated this to head office, who have had the depot just call me to say that they have received a report from the driver and that they do not appreciate me swearing at their driver. They are anything, if predictable at DPD, that’s for sure! I was also Informed by Shan that a manager “may” call me back to I think 24-48 hours! I’m not holding my breath to tell the truth of the matter! They are satisfied to stall this process at depot level, sweep it under the rug and proceed with 90+ % negative reviews.”

Helpful Report

Posted 3 years ago

“Really bad and lazy service all around avoid like the plague Wouldn't even give them one star would give negatives if possible. Used this company 5 times (as forced to as a delivery option) and 4 of those 4 times was an absolute joke and disaster, not only did I receive lazy service (the parcel not even been attempted to be delivered or collected, instead a generic picture of my street) but i got nothing but a crappy bot repeating the same message when i tried to contact support. I'm not sorry, when three people (and a dog who loves to bark at the post man) all say no one has knocked or called at the house three times in a row, you just aren't even trying to deliver and pick up the parcels at this point. Pathetic. The only time I've ever got something on time was due to me literally getting it re ordered and standing at the window to make sure he came and I saw him coming with it. Edit: After contacting the company whom is to receive the parcel who organised the dpd collection (dpd customer services WOULDNT answer, shocking!) they organised another collection only for the exact same thing to happen. Me and another member of my family where painting in the hallway without any music just light chit chat, and the hallway is the same room connected to the front door, not once did we see someone come up to the front door never mind knock on it to collect the parcel, this is not an isolated incident. This single driver has done this three times, every time I have ordered from this company, said company will remain nameless as they have good customer service and I was forced to use them instead of dpds terrible non existent customer service.”

Helpful Report

Posted 3 years ago

“Terrible service suppose to have a time slot when it left the depot This never happened a text was sent at 1407 to say it would be delivered between 14.15 and 15.15. At 14.51 gets a text saying sorry I missed you and a picture which was black. Thought this was strange as we was in and if we wasn't agreed for it to be left at neighbours. Complained and when they looked into it they agreed that it wasn't delivered and the driver would return. He never did no explanation. When rang to ask for an explanation they said they didn't know and it would be loaded on a van today. Again no explanation no time slot nothing. They didn't care at all”

Helpful Report

Posted 3 years ago

“Still waiting for delivery- 2 days late so far….. the worst delivery company I have experienced”

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Posted 3 years ago

“This is the worst delivery company ever. Two days later they are still telling me to wait for the package because they screwed up. We had something delivered for an event and it never made it time”

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Posted 3 years ago

“Can not follow simple instructions. Wasting my time. Will never use again”

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Posted 3 years ago

“This company is a joke the worst couriers ever.”

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Posted 3 years ago

“My wife heard the knock but unable to find the key. Opened the kitchen window right next to the door to be told he wasn't allowed to deliver it if its not through the door as he has to take a photo. This has happened before with the same driver. He has delivered it 5 miles away for us to drive down and pick it up at a Matalan store. The email I got with the QR code states tat "By delivering your parcel to your nearest DPD Pickup shop, we have saved CO2 meaning this is the best option for our planet". NO ITS NOT!!!! just do your job and deliver the parcel. Someone was in and could accept the delivery.”

Helpful Report

Posted 3 years ago

“Lost my parcel - very upset - wish I'd gone to the post office - how do you lose a parcel 70cm by 30cm by 36cm when your job is to deliver parcels...of course when I try and contact them I'm just calling out to the void...don't use DPD”

Helpful Report

Posted 3 years ago

“So called missed delivery. House full of people and a dog. Photo taken outside of boundary but couldn't knock on a door? Have had several experiences with DPD like this. Just so frustrating and no response from anyone except a computer. Thanks for nowt DPD.”

Helpful Report

Posted 3 years ago

“DPD promise to send you a delivery time slot on the day of delivery. It’s now 16:30 but no communication from DPD. Their tracking app tells me that the parcel is at a local depot. This is not a good experience DPD, you need to get your act together!”

Helpful Report

Posted 3 years ago

“Absolute rubbish. Told that 1 hours slot 0949 -1049 , waited , got email at 1035 saying that they had missed me, tried their chat service, automated ,tried customer service,automated voice to arrange new delivery date, worst company I have ever dealt with. Nobody to contact, disgusting waste of space”

Helpful Report

Posted 3 years ago

“Rubbish service! Didn't hear any knock. Unable to rearrange delivery date. Hassle that I had to collect my parcel.”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,264 reviews