DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,264 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Mehran

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Deborah West

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Anonymous // 01/01/2019

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“I will never use this company again. My advice would be to steer clear. I don't know their methods of employment but their delivery drivers are often, in my opinion, thugs.”

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Posted 3 years ago

“Lousy service to the US don't ever use it!!! They do forwarded to DHL but it is impossible than to get a tracking number for that and the DPD tracking number is no good to use at all!”

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Posted 3 years ago

“Worst delivery service ever”

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Posted 3 years ago

“My advice is don't use this company wherever possible. Supposed to have a package delivered on the 11th. It's now the 15th. I phoned them and they could not tell when it would be delivered, or even where to! You had one job guys...”

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Posted 3 years ago

“Yet again delivery driver ‘could not find address’ Last time I spent over 10 mins on the phone giving directions…just don’t buy products from companies who use them”

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Posted 3 years ago

“Terrible service indeed. Not only I did not receive my parcel, but they even told me the driver attempted to contact me twice. That is not true. A day at home wasted because of their incompetence.”

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Posted 3 years ago

“They said they tried to deliver my parcel? I was in all day? Nothing put through my letter box to.aay they tried to deliver. Phoned customer service and they say they will try again tomorrow but can't say when and will not leave with a neighbour? What a joke!!!”

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Posted 3 years ago

“Didn’t text and didn’t knock”

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Posted 3 years ago

“It's horrible delivery service, they come to miss you to deliver. Awful”

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Posted 3 years ago

“If I could have given zero stars I would the delivery driver “Danny” drove past my house twice while I sat waiting for the large heavy parcel he was supposed to deliver to be delivered then received a text saying “sorry we missed you” I especially waited in and this was blatently negligent of the driver he then delivered my heavy parcel to a local Morrisons I couldn’t collect it as I am disabled! I had to ring DPD three times to try sort this out and ended up having to pay a friend to go and drive and collect it as petrol is now so expensive! I would never use Pets at Home again nor DpD and Danny needs to be trained on how to deliver parcels not just drive past the house with a clearly marked number on the door and a person stood up waiting to receive the parcel!”

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Posted 3 years ago

“Shame i cant give zero rating - lazy drivers who cant be bothered to deliver, instead take photos and drive off.....we have a gate system to our property and a clears sign that says Honk your horn; obvs these drivers cant read either - whats the point in paying for first class delivery when your goods remain in transit -”

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Posted 3 years ago

“I dropped off my parcel on Monday March 7th. The DPD driver arrived in the shop but he did not collect my parcel although it was ready for collection. It remained in the shop for 3 days. It was taken to the main hub where it stayed for another 4 days. The guaranteed delivery was meant to be March the 11th. But on Sunday at the hub it was now March 13th. I received a text asking me to insure my parcel every day including Sunday. I am disappointed in such a poor service. I am anxious that they are trying to intimidate me by suggestioning that they may loose or damage my parcel if I do not take out their insurance.”

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Posted 3 years ago

“Worst delivery company I have ever seen....management couldn’t run a bath let alone a business. They ask you to tell them a neighbour to deliver too or a safe place but their drivers are too stupid to read the instructions...”

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Posted 3 years ago

“Had a delivery that was slated for Friday with an email confirmation only to be told that the package would be delivered on Monday and if I wanted to get the package sooner I had to pay extra to get it on the Saturday. Live chat is useless as it is a bot that responds to pre determined questions only.”

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Posted 3 years ago

“I have bought an expensive item, and chose the next day delivery. DPD emailed me with a confirmation of the next day delivery. I was waiting at home all day - for DPD driver to show up with my parcel. DPD without any explanation (or notification) - never showed up. Using tracking number on their website - the delivery date changed to tomorrow. So instead of paying for next day delivery - I will not be receiving my item next day! Please dont waste your money on DPD next day delivery service. As this service is a scam, you will get your item in 2 days at best. DPD just hit the new low. Stay away and use a different courier.”

Helpful Report

Posted 3 years ago

“I must be one of the lucky ones, every DPD delivery has been given to me within the hour time slot specified, I get a 30 min warning from the app and also that I am next. Drivers take a photo of parcel inside my front door which they are supposed to do”

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Posted 3 years ago

“DPD drivers are organised groups of iPhone thieves!!! NEVER EVER trust DPD drivers, especially for the Apple products delivery. I ordered an iphone 13 from the Apple store and was expecting a delivery from DPD. DPD drivers did not even ring the bell or call my phone and claimed I missed the delivery twice. These drivers just took a picture of the main entrance of my flat and uploaded as 'evidence'. For the third delivery attempt, I selected a local DPD pick up store and when I collected the parcel, my iphone was missing and there was a perfume instead. I reported to Apple immediately and it seemed quite obvious that either 1st or 2nd delivery guy stole my iphone but DPD refused to take any responsibility and investigation. There was a sign of opening the top bit of (brown) package when I first collected it and moreover, the new delivery seal stated that the weight of the package is 0g but the first seal was 300g. All I hear from DPD is that they won't do anything for this and I just have to report to Apple and wait for their response. How unprofessional and irresponsible it is. And it seems like it's a common thing that DPD drivers steal the Apple package. Please do not ever ever use DPD, just pick up directly from the Apple store.”

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Posted 3 years ago

“Should be no stars. Several times this company claim to have delivered with no one at home when they haven't knocked on door, when they do deliver several times they've left parcels on drive way and not bothered to reach door. Drivers are always rude too. This particular time a birthday surprise has been ruined as driver didn't attempt delivery so took parcel to post office within 3hrs of agreed time for delivery then DPD would not allow me, the sender to collect it as it's not my name on parcel and promptly told me after keeping me on hold for 20 mins that there was nothing they could do. From now I'll check which courier a company uses before ordering.”

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Posted 3 years ago

“Specifically said Leave in shed . Notice on front door also . Left in shed ? Oh no - outside front door for all to see and no doubt pinch . Message says “left in porch “. We haven’t got a porch…”

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Posted 3 years ago

“DPD never has the right or full address. If you pay for special delivery they won’t refund you your money if they don’t deliver your parcel. Daylight robbery.”

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Posted 3 years ago

DPD is rated 1.1 based on 5,264 reviews