DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,449 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an attempted delivery today. I clearly stated thr event I am out to deliver to the house next door. Have a ring go bell he didn't try to deliver next door and he didn't shut my gate either. And you can't complain because everything is automated DPD are always the same in my experience”

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Posted 3 years ago

“They should leave my packet in a shop that I suppose they have some agreement with them, in the shop say they dont have the packet in DPD say is in the shop. and doing trips and calls to figure it out who has my packet, is not the first time I have problems with DPD”

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Posted 3 years ago

“Driver hurt me and didn't delivery my parcel”

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Posted 3 years ago

“Most vile Delivery driver I have ever come across rude, lazy and unprofessional behaviour also unable to follow instructions on their system”

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Posted 3 years ago

“Absolutely shower of s**t. What's the point of labelling my name and address on a parcel, letting me know by email and text that my driver will be delivering between a certain time, and then just leaving outside my neighbours door, two away, for them to deliver to me? WHY DPD ? WHY?”

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Posted 3 years ago

“Absolute joke this parcel company, do not use them, said they have been to deliver twice no card through door and on both occasions and my partner was in the house with covid all week. This is not the first time yous have done this, plus you can't complain as you get told your parcel has been sent back to sender. Micky mouse company and no complaints department, neither wonder”

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Posted 3 years ago

“Avoid at all cost. Terrible :-(”

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Posted 3 years ago

“Openly hostile delivery driver.When I buy anything again I shall be checking to see which courier service they use-if it's DPD I won't be making a purchase.Absolutely awful,never in my life have I experienced such a rude delivery driver.All these 1 star reviews can't be wrong.”

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Posted 3 years ago

“I purchased a vintage camera body as a birthday treat to myself, 24hour delivery was chosen by the camera company, nothing arrived on day one and today (Day 2) the delivery operative left my parcel outside my tower block unattended (He photographed it), then claimed it was signed for and delivered. The Initials of the so called person that signed were different to mine on the delivery notes. I am at this moment £150 down due to the total incompetence of this idiot and DPD's working culture, he should be sacked before he can repeat this crime.”

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Posted 3 years ago

“I, as an artist, made two paintings, one on glass, the other on a wooden base, put 2 layers in bubble paper, 2 layers of cardboard, and wrote 100 times what was fragile. my parcel was gone and no one knows where the parcel is after 3 months!, after long correspondence I was told that I had packed it poorly, then that the glass was forbidden to be sent. I was not provided with any evidence or photos of the damage. I conclude that I was robbed and I also paid for it and worked hard on the paintings. this is the worst service in my life.”

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Posted 3 years ago

“Absolute awful customer service. Says my parcel was attempted delivery but I got a image of a random place. When I called customer service the man was completely unhelpful and kept trying to tell me it was the right place when it was clearly not my house. Went in roundabouts in the conversation until he hung up on me.”

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Posted 3 years ago

“Really want to thank DPD for leaving my sons personalised cake in the completely wrong building and on its side despite multiple arrows and fragile stickers!! Thanks guys your intelligence shining through once again!!!”

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Posted 3 years ago

“Wish I could give them 0 stars - I've had parcels from different suppliers who use DPD for delivery and every time, the driver makes no effort to find the office, even though it is clearly signed and Google Maps shows the location. In addition, there is no "Customer Service", just an automated system on the phone, an email which is "no longer monitored" and no way to actually speak to a human being.”

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Posted 3 years ago

“The driver made absolutely no attempt to contact me when delivering the parcel. No attempt to press the buzzer to inform me to come collect. Simply took a picture of the outside of the building complex and left. Waste of time.”

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Posted 3 years ago

“I’ve never dealt with a more unprofessional company in all my working life. Avoid them at all costs. Their app is useless as the last tracking point shows depot and that’s where tracking info ends. Forget showing you where driver is on gps or how many stops away from location like other delivery company apps. Moreover, my app said same message all day- driver running slightly behind schedule from 11am scheduled delivery. Two days later I still haven’t gotten my parcel. It turns out now my parcel is too big for click and collect shop option that they provide. Yet they still let you confirm and you’ll be told at end of day unable to deliver. Amazon for example, won’t let you confirm option of pick up locker if they deem parcel too big or too valuable. Worst thing about DPD is they outright lie with no compunction.”

Helpful Report

Posted 3 years ago

“Driver used foul language when I asked why the package was 4days late and said that the package was on time, when he started getting aggressive I began to film him. As well as customer service laughed at my wife when she said that the item that needed delivery was food for our dogs and that they are on a diet that can't be altered or they get ill. The complaint advisor said that the food could not be delivered when they had promised because it was too large. The food is 3kgs and the size of a shoe box. We complained about DPDs awful service and employees that where not completing tasks that they promised to do and they said sorry and then considered the complaint dealt with.”

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Posted 3 years ago

“Terrible service and total laziness of a driver! Expected parcel today, was given early slot 7:43-8:43. Parcel didn’t turn up, no notification at all, after checking myself message that driver is running late. Another hour and I got an email saying ‘sorry we missed you’ and parcel being delivered to a nearby shop. The person who expected the parcel is disabled and immobile so that was no good at all! I paid £4.99 for delivery that I didn’t get, the driver didn’t even attempt to deliver to me, just decided to take it straight to the shop! Useless service!”

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Posted 3 years ago

“Absolute awful service, driver made an ''atempt'' to deliver, this cannot be called an attempt. They ask for your phone why? They don't even call in case you don't hear a knock on the door. If they don't deliver it this day, you cannot pick it up from a shop later, you have to wait one more day, when they will deliver it to the shop in the middle of the day (it's not like people have work or anything at this time, right?) and this is on top of being late with the delivery with one more day. Customer service in the chat very unhelpful, the person in the chat is not even reading what I said but just generically replying.”

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Posted 3 years ago

“The driver didn't turn but said they did. No we missed you note was left and my parcel has been taken to some random shop that is only open 9am-12pm Mon-Fri. I work 9am-5pm Mon-Fri so no help at all.”

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Posted 3 years ago

“My parcel was delivered. Twice now they didn’t knock but I’d seen the van and gone to unlock the door and stood the other side of the door watching whilst they dropped the parcel outside the door- no knocking and no card posted through the door The parcel was food When I advised I’d been stood there and it’s now the second time this happened- the driver then shouted abuse at me out of the window. The website doesn’t allow to lodge complaints- poor customer interface”

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Posted 3 years ago

DPD is rated 1.1 based on 5,449 reviews