DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,371 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,371 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver never bother to get close to my builidng and didn't rang the door bell. If you need something on time, don't use this courier"”

Helpful Report

Posted 3 years ago

“I have just underwent a Radical prostate cancer operation, I ordered some much needed incontinence pads from online. The delivery was supposed to be between 10:22-11:22. To my amazement the driver did not ring the doorbell but I heard the doorknob twice. Within thirty seconds the delivery driver Eu Sarl Brs1 was gone and nowhere to be found, I was still holding front door when message came saying sorry we missed you. I was so angry rang Ddp unsympathetic customer service who categorically told me that, because the driver do not get the normal salary, their payments depends on the number of parcels delivered. This statement made me more angry. I asked the lady if dpd only concern about profits than customers satisfaction. I told her that I presently housebound and it is extremely difficult for me to travel that far to nominated store and moreover I needed those items urgently. She did not show any form of empathy towards me nor any assistance. All she said was I should contact the seller or I should reorder. I was shocked when she told me that dpd do not have any sort of mechanism in place for her to assist me, she also emphasised that, they are not going to re delivered”

Helpful Report

Posted 3 years ago

“Disgusting people. Delivered my parcel to the wrong address. But won't send me any evidence stating this so I can dispute it with PayPal. PayPal was my payment method.”

Helpful Report

Posted 3 years ago

“So often with DPD they don't even knock on the door, we just get a slip through the door and have to collect it from the depot. A really poor service.”

Helpful Report

Posted 3 years ago

“Really poor service. Drivers deliver to wrong address, just dump parcels in safe place instead of ringing doorbell and handing it personally. What's worse is the poor customer service. They ignore your complaints and offer no assistance at all to sort the issue.”

Helpful Report

Posted 3 years ago

“DPD driver Seymour from Peckham was supposed to deliver two parcels ( 1 is heavy) drove up to the block, took a picture of the door (intercom) and drove away, he did not call (I was waiting at home) took the parcels to the collection point 30 minutes from my house ... I live on the second floor with no elevator and this lazy driver didn't want to come in, probably....this driver is a fraud and lazy”

Helpful Report

Posted 3 years ago

“Watched the driver drive by house, never attempted to get out of the van or stop, then said we missed you, will try again in three days. Awfull.”

Helpful Report

Posted 3 years ago

“The driver did not attempt to deliver the parcel, yet said the delivery was missed”

Helpful Report

Posted 3 years ago

“Driver failed to ring the door bell ( it’s not exactly hidden) tapped on the door in which he would have more noise if used a feather duster. Failed to leave a card , and then had the audacity to mark it down that we had refused the parcel. My wife was working from home , with her office being 12 feet from the door , also if anyone knocks on the door that actually wants our attention the dog goes Bannanas , so that shows how quietly he knocked. Obviously we didn’t know he had been as he hadn’t left a card as per company policy. I rang DPD , in which trying to get to speak to a human was feet in itself. Only to be talked to by someone who clearly had no intention of trying to resolve the issue. She said that a manager was going to call me back , but surprise surprise, no one did. The only information I did managed to get was that the parcel had been sent to company in Wakefield, but she had no contact details for them , which I do find very surprising that merchandise is sent out from DPD , not actually knowing who they going to. As of present 01/04/22 , I still do not know what is happening or where the parcel is. I’ve got CCTV footage of the driver arriving , tapping on the door, not ringing the bell , which I would of thought pressing a bell would have covered in basic training, and then walking away without leaving a card. Ps , I will not be using you again , and are in the process of looking for legal advice to seek compensation.”

Helpful Report

Posted 3 years ago

“Terrible service first our package went to the wrong address not our house number when contacting Thetford branch we were told it would be delivered by 4:30 pm to address it then ended up at our local hughes store for us to collect the following day after a further two phone calls when we heard laughing in the background which we found very un helpful not impressive at all”

Helpful Report

Posted 3 years ago

“If I could rate them 0 stars I would. These are an absolute joke. Paid for 24 hour delivery on Tuesday, got to wait until tomorrow Friday.”

Helpful Report

Posted 3 years ago

“DPD claimed they tried to deliver my parcel today day but didn't even ring the bell or leave a calling card. I contacted the depot and they claimed the driver would definitely return to deliver today ...so I waited in until 5 p.m. .. no delivery took place , I have now informed Xiaomi of the disgusting lies from the oldbury depot. Lie after lie from the DPD depot and driver”

Helpful Report

Posted 3 years ago

“2 parcels from Ipswich UK to Spain to my address which DHL have delivered to from the same origin many times. DPD managed to deliver one to an address in Norway! - The other parcel cannot be found. The DPD tracking system states - “Parcel 1 has left the UK and is on its way to Pain. Parcel 2 is held in Customs waiting further information.” Both status reports are complete rubbish of course. 17 days after the parcels left the UK and I’m still waiting…….”

Helpful Report

Posted 3 years ago

“Yet again nothing short of appalling!! I have nothing but a headaches with this company, a simple delivery always turns into an issue. I've even asked my company NOT to use them to send anything to me because it's always drama. When training these drivers, please teach them how to ring a door bell and wait! Terrible....”

Helpful Report

Posted 3 years ago

“Part of the consignment was delivered. I asked the driver (Iggi) where the rest was. He said it was the only piece. I asked how it was possible because the same product was delivered by DPD from the same supplier, 6 days ago. I asked who I should contact and he said he didn’t know. I asked how it was possible that he didn’t know who to refer me to. He then launched into a foray of f-bombs. I asked him to get off my property, at which stage he stalled the van, got out and approached me to “sort it out”. I called into my wife to call the police as I felt physically threatened. He stopped in his tracks under the threat of police intervention, got back in his van and shouted out the window that he would make sure that I would never receive a DPD parcel again - they would sit in the depot. I have escalated this to head office, who have had the depot just call me to say that they have received a report from the driver and that they do not appreciate me swearing at their driver. They are anything, if predictable at DPD, that’s for sure! I was also Informed by Shan that a manager “may” call me back to I think 24-48 hours! I’m not holding my breath to tell the truth of the matter! They are satisfied to stall this process at depot level, sweep it under the rug and proceed with 90+ % negative reviews.”

Helpful Report

Posted 3 years ago

“Really bad and lazy service all around avoid like the plague Wouldn't even give them one star would give negatives if possible. Used this company 5 times (as forced to as a delivery option) and 4 of those 4 times was an absolute joke and disaster, not only did I receive lazy service (the parcel not even been attempted to be delivered or collected, instead a generic picture of my street) but i got nothing but a crappy bot repeating the same message when i tried to contact support. I'm not sorry, when three people (and a dog who loves to bark at the post man) all say no one has knocked or called at the house three times in a row, you just aren't even trying to deliver and pick up the parcels at this point. Pathetic. The only time I've ever got something on time was due to me literally getting it re ordered and standing at the window to make sure he came and I saw him coming with it. Edit: After contacting the company whom is to receive the parcel who organised the dpd collection (dpd customer services WOULDNT answer, shocking!) they organised another collection only for the exact same thing to happen. Me and another member of my family where painting in the hallway without any music just light chit chat, and the hallway is the same room connected to the front door, not once did we see someone come up to the front door never mind knock on it to collect the parcel, this is not an isolated incident. This single driver has done this three times, every time I have ordered from this company, said company will remain nameless as they have good customer service and I was forced to use them instead of dpds terrible non existent customer service.”

Helpful Report

Posted 3 years ago

“Terrible service suppose to have a time slot when it left the depot This never happened a text was sent at 1407 to say it would be delivered between 14.15 and 15.15. At 14.51 gets a text saying sorry I missed you and a picture which was black. Thought this was strange as we was in and if we wasn't agreed for it to be left at neighbours. Complained and when they looked into it they agreed that it wasn't delivered and the driver would return. He never did no explanation. When rang to ask for an explanation they said they didn't know and it would be loaded on a van today. Again no explanation no time slot nothing. They didn't care at all”

Helpful Report

Posted 3 years ago

“Still waiting for delivery- 2 days late so far….. the worst delivery company I have experienced”

Helpful Report

Posted 3 years ago

“This is the worst delivery company ever. Two days later they are still telling me to wait for the package because they screwed up. We had something delivered for an event and it never made it time”