DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,264 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

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“The DPD driver tried to deliver my parcel to the wrong street and then claimed that no one was home to recieve the delivery. I have had many parcels delivered by DPD over the years and I can confidently say that DPD is probably the most inept delivery service in the UK. Would strongly recommend avoiding at all costs. You will not receive your parcels on time or in some instances, ever. If 0 stars was an option, I would choose that.”

Helpful Report

Posted 3 years ago

“Absolutely appalling service. Paid extra for 2 to 3 days. Advised parcel delivery would be Tuesday. No confirmation of slot and no parcel. No explanation but another email confirms delivery Saturday with delivery slot. No attempt to leave in designated safe place ( student reception) as clearly asked for, instead large heavy parcel with no handles left at a convenience store 20 mins walk away for a female student with no car. I think driver just couldn’t be bothered. I would give DPD no stars if I could”

Helpful Report

Posted 3 years ago

“Terrible service full stop. We left a clear sign with our numbers by the buzzer as this is not working, we never got a call, just a text saying our parcel would be delivered to a "local" post office. Turns out the local post office is not even in our same post code area! Will have to take time off work to collect it. Called the help line and they could not rearrange for the delivery, and told me i needed to contact the sender to rearrange, but they could not give me thei contact... when i asked to speak to a manager i was told managers do not take calls... (how does one speak to them, smoke signals, pigeon messangers?) Looking further on the online status of my order I notice that the driver returned our parcel to Southall at 12:06, when my delivery slot was from 11:57 to 12:57. It is beyond me how a van can travel from Battersea to Southall in less than 7 minutes. Guess the driver just could not be bothered.”

Helpful Report

Posted 3 years ago

“The driver didn't even attempt to deliver to my flat. I left instructions for my "safe place" and the driver left the package at the front of the main building (which I am not in). The tracker was inaccurate as I was tracking to get the parcel from the driver myself. It said it would be 15 minutes and then I received a notice that it had been delivered but the driver had been no where near my flat.”

Helpful Report

Posted 3 years ago

“I did not receive my parcel. When asking for a complaint form I was impeded to have one”

Helpful Report

Posted 3 years ago

“It's really difficult to actually receive the package sent with them. If possible, use some other service.”

Helpful Report

Posted 3 years ago

“Paid to have a One day delivery. I received a "we miss you" e mail even of that didn't try the delivery. I was at home al day, no calling card was left. When I called to have explanation they said that there was an error in the system, the driver never attempted yet and later during the day he Will be delivering my parcel for sure. No one try to deliver anything that day. The next day a different driver delivered a box for me, I was waiting for 2 items from the same shop, in my parcel there was Just 1 of the 2. After a lot of calls, holding, telling the problem to a lot of people I eventually foind out that dpd for some reason didn't accepted the 2 item and they sent It back to the vendor. After I paid for 2 items delivered in 1 day I received 1 item delivered in 2 days. No reason of that was given, I just paid for nothing and still waiting ti have my second item delivered.”

Helpful Report

Posted 3 years ago

“DPD emailed me at 06.37 Tues 11 Jan to expect a parcel 07.38-08.38 Tues 11 Jan. NO DELIVERY ATTEMPT WAS MADE. I've checked our CCTV as well. DPD also failed to deliver on Mon 10 Jan to the pick up shop. I have arranged a third delivery attempt on 12 Jan. Whilst I do appreciate DPD have delivery problems some times. I do not appreciate that when their parcels are tracked they show DELIVERY REFUSED 'when the failing is DPD'S. I will of course be notifying the sender of this and if you continue to fail delivery demand of them a refund.”

Helpful Report

Posted 3 years ago

“Waiting for delivery then check the tracking and they've sent it back to source without any correspondence! Absolute shocking company! twice in recent weeks! There's a contact number there for a reason!!!”

Helpful Report

Posted 3 years ago

“What went wrong? DPD employees a bunch or criminals. My driver was supposed to be delivering my new phone instead he came with an open empty box. The worst is that he took pictures of himself holding the opened box”

Helpful Report

Posted 3 years ago

“1. Parcel due Weds between 6 and 7pm. I'm in and check the tracker -delivery van is 15 mins away. 20 mins later I get a text with a black photo (not my front door, the light was on behind the glass panel and the outside light was on). Apparently neither I nor any of my neighbours were in. Funny that, I never heard the door bell ring or a knock at the door, but I did hear my neighbours. 2. Thursday 8.45 am. Another missed delivery. Strange because, once again, I never heard the doorbell or a knock at the door.... I decide to get it delivered to my local post office, a nice big building they shouldn't be able to miss. Due on Saturday. 3. Saturday - delivery postponed to Monday. 4. Monday. I finally speak to someone at DPD who assures me that the parcel will be delivered today to the post office. 6pm I get a text with a photo of a closed post office. The driver only went to the wrong post office. Must be really hard to check the postcode and find the right road. Why on earth do companies still use DPD? They have proven themselves to be incompetent on so many occasions. I haven't received my parcel yet but I am looking forward to speaking to someone at the depot and telling them that their driver went to the wrong post office yesterday and where the hell is my parcel?!”

Helpful Report

Posted 3 years ago

“Why don’t large company’s read these reviews and stop using this joke of a company. I ordered a mattress for my son and was assured it would be delivered Saturday morning. On the strength of this my son took his old mattress to the tip.No mattress arrived just had a photo of the wrong street.Assured it would be delivered on Sunday.He stayed in all day nothing.Phoned three times on Monday said I would get a call from the local Exeter branch again nothing Now I have received a text stating that I have requested a change of date to Tuesday which is a complete lie. In the meantime my son has to spend every night on the sofa . PLEASE PLEASE will large companies stop using DPD”

Helpful Report

Posted 3 years ago

“They lied and said I was not home when they did not even try to deliver the parcel! Paid premium delivery and been sat in all day and nobody even tried to buzz my door and yet i checked and intercom working fine and also i can see and hear when people drive up so been watching out window for driver and about 15 mins before End of delvery slot, they marked as i was not at home which is a complete lie. Dpd and pets at home customer service shuts at 6 and he knew that and 15 past 6 he marked me as not home knowing i couldn't do anything. Also app says 24/7 customer service and then says shuts at 6pm. Utter bull of a company! I have anxiety and agoraphobia and now have to somehow arrange cat food at almost 7.30pm on a Saturday because she has none and we feed her a special diet which is why I can't buy from normal retailers so use pets at home and now have to buy her stuff that will affect her health and am having severe on off panic attacks thanks to dpd and lazy liar driver Stewart (William)! Angry and appalled is an understatement!!! If I could give 0 stars I would!! Now I am out of pocket to buy more cat food and the 3.95 I paid for premium delivery!”

Helpful Report

Posted 3 years ago

“i was tracking the delivery online and had been waiting in all day for it, never once did they attempt to deliver but yet send me an email saying they are sorry they missed me... they did not miss me they did not show at all, BS company”

Helpful Report

Posted 3 years ago

“I ordered a new iPhone 13 Mini from John Lewis just before Christmas 2021. At that time I was unaware that John Lewis retain DPD as its main shipping delivery service. DPD notified me on three occasions that my iPhone 13 was 'out for delivery today' but failed to deliver on all three occasions. Instead, I received three DPD notifications informing me that 'due to unforeseen circumstances they were unable to deliver your parcel today.' - DPD did notify me of a fourth delivery date but I wasn't prepared to experience another failed delivery so I cancelled my order with John Lewis and purchased my iPhone 13 Mini from Argos. I'm an avid online shopper and I have now commenced asking vendors which courier they use for delivery and discriminating against those online vendors who use DPD - It is time customers were able to chose from a list of three courier services on checkout. That's the only way you will ever get these nonchalant incompetents to improve their dreadful service(s).”

Helpful Report

Posted 3 years ago

“Beyond shocking, said they left parcel with Mr Smith next door, my lovely neighbour is Sikh and from the Punjab, his name is definitely not Smith and there's a photo online of the parcel being left outside.......customer services deleted the photo (confirmed by nike that DPD deleted the picture) thankfully nike kindly reimbursed me. DPD are a truely shocking company. I had another delivery today from them and i pulled up at the same time as the delivery man, he wanted a photo of my front door open (unlike last delivery man) I got out of car and made my way to open door, he told me could I hurry Up as he is busy......er not really mate, I'm clearly disabled. DPD need to sort out their drivers and customer services ASAP”

Helpful Report

Posted 3 years ago

“I have had issues with DPD deliveries 4 times over the Christmas period. Once on Christmas eve when I paid for the next day delivery of a special Christmas car for my new wife. He said he had tried to deliver but the bell never rang. Secondly, when I was waiting on some drinks/favours for our wedding. Again, the same problem, pretending they attempted to deliver. Thirdly, a present for a friend's birthday. Again, pretended a delivery but no bell rang. 'Tried again' the next day but again, no bell rang. We have tested our bell the day before this delivery and know it is working DPD are the worst delivery service I have experienced and would not recommend them.”

Helpful Report

Posted 3 years ago

“Faked their sorry we missed you with a random black blurry photo. I watched 3 individual drivers drive past and not even look my way. Dylan, Cameron and Jordan feel ashamed. Seems like they are doing it to everyone. I have a disability so can’t go get my wheelchair from their miles away drop off point which wasn’t the one I asked for. You disgust me.”

Helpful Report

Posted 3 years ago

“They employ Liars... Got email/txt say that the driver tried to deliver our parcel. HE DIDN'T as I was by the front door, decorating all day, when I called them to complain, they Hung up🤬”

Helpful Report

Posted 3 years ago

“We were in all morning before during and after the one hour time slot. Then an email saying we weren't in!! Didn't even ring the doorbell or attempt a delivery! Customer service worse than useless. I'm disabled and needed home delivery. Now it's being sent miles away to a pick up point. How am I supposed to get there??? Im never ordering from any company that uses dpd as a delivery company.”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,264 reviews