DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,371 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,371 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

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“This is the worst delivery company. They consistently keep delivering to the wrong address. How are they still in business. I will never order from a company that uses them for delivery.”

Helpful Report

Posted 3 years ago

“Absolutely terrible service. Despite being in waiting for delivery found the calling card on doorstep not even through the letterbox! Redirected to a very inconvenient location. Customer service hung up! Called back, told my word against driver! DON'T USE DPD YOU WILL LOSE CUSTOMERS”

Helpful Report

Posted 3 years ago

“For a present, I bought an item from Pro Cook which promised next day (Wednesday) delivery via DPD. Had a message from DPD to say "We've Missed You", which I knew was untrue as I was at home at the specified delivery time. Then got notification from DPD that it would be delivered on Thursday, it wasn't and I got another message to say I had to pick it up. I complained and was notified it would be delivered on Friday - it wasn't and I got another "We've Missed You" message which I knew was a lie, because when passing the pick up point I collected the parcel on Friday morning, so it was never going to be delivered by DPD. Customer service not much help. Totally unreliable company, whose actions do not inspire confidence. I will avoid them in future.”

Helpful Report

Posted 3 years ago

“Disgraceful! I paid for international express service sending two parcels in one consignment, dropped them off on Saturday, no tracking updates until Tuesday, then no updates again until Thursday. When I enquired they asked me to complete a correct consignment form as my delivery included 2 parcels and they only had one and due to be returned! The incompetence and customer disregard is shocking. No one had bothered to contact me to advise about the missing parcel and were quick to blame me. Still no word from them regarding the whereabouts of my missing parcel. This is also a company that’s difficult to contact which speaks volumes about their customer service. Disgusting.”

Helpful Report

Posted 3 years ago

“Incompetent provider delivering nothing! Every single time I have a delivery that is sadly managed by DPD the parcel never arrives or is left outside on the street. I was at home waiting for my parcel that was meant to arrive today and the driver didn't even bother ringing my bell or getting in (doubt he was actually even here) and I got an email that I was not in! Now i have to go to the pick up location to pick up my bloody parcel that is large and heavy - this is meant to be the company's responsibility to deliver parcels to customers' doorstep and not make me go out of my way when i purposely stay at home! Such a terrible service, every single time. I am already dreading next delivery by this company. If i could rate them zero stars I would!”

Helpful Report

Posted 3 years ago

“Sixth parcel in a row where the DPD driver has either just driven past our front window or not swung by while I’ve been in all day, useless!”

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Posted 3 years ago

“DPD couriers does not care about delivering the order. It happened twice in row that they just don't deliver different ordered items in my home, and informing they tried which is not true because no one knocked the door or even tried, and then you have to reschedule all your appointments in another day to be at home to receive your parcel. Their service is terrible and they have no idea on how to avoid this situation to happen.”

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Posted 3 years ago

“I will never use this company again. My advice would be to steer clear. I don't know their methods of employment but their delivery drivers are often, in my opinion, thugs.”

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Posted 3 years ago

“Lousy service to the US don't ever use it!!! They do forwarded to DHL but it is impossible than to get a tracking number for that and the DPD tracking number is no good to use at all!”

Helpful Report

Posted 3 years ago

“Worst delivery service ever”

Helpful Report

Posted 3 years ago

“My advice is don't use this company wherever possible. Supposed to have a package delivered on the 11th. It's now the 15th. I phoned them and they could not tell when it would be delivered, or even where to! You had one job guys...”

Helpful Report

Posted 3 years ago

“Yet again delivery driver ‘could not find address’ Last time I spent over 10 mins on the phone giving directions…just don’t buy products from companies who use them”

Helpful Report

Posted 3 years ago

“Terrible service indeed. Not only I did not receive my parcel, but they even told me the driver attempted to contact me twice. That is not true. A day at home wasted because of their incompetence.”

Helpful Report

Posted 3 years ago

“They said they tried to deliver my parcel? I was in all day? Nothing put through my letter box to.aay they tried to deliver. Phoned customer service and they say they will try again tomorrow but can't say when and will not leave with a neighbour? What a joke!!!”

Helpful Report

Posted 3 years ago

“Didn’t text and didn’t knock”

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Posted 3 years ago

“It's horrible delivery service, they come to miss you to deliver. Awful”

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Posted 3 years ago

“If I could have given zero stars I would the delivery driver “Danny” drove past my house twice while I sat waiting for the large heavy parcel he was supposed to deliver to be delivered then received a text saying “sorry we missed you” I especially waited in and this was blatently negligent of the driver he then delivered my heavy parcel to a local Morrisons I couldn’t collect it as I am disabled! I had to ring DPD three times to try sort this out and ended up having to pay a friend to go and drive and collect it as petrol is now so expensive! I would never use Pets at Home again nor DpD and Danny needs to be trained on how to deliver parcels not just drive past the house with a clearly marked number on the door and a person stood up waiting to receive the parcel!”

Helpful Report

Posted 3 years ago

“Shame i cant give zero rating - lazy drivers who cant be bothered to deliver, instead take photos and drive off.....we have a gate system to our property and a clears sign that says Honk your horn; obvs these drivers cant read either - whats the point in paying for first class delivery when your goods remain in transit -”

Helpful Report

Posted 3 years ago

“I dropped off my parcel on Monday March 7th. The DPD driver arrived in the shop but he did not collect my parcel although it was ready for collection. It remained in the shop for 3 days. It was taken to the main hub where it stayed for another 4 days. The guaranteed delivery was meant to be March the 11th. But on Sunday at the hub it was now March 13th. I received a text asking me to insure my parcel every day including Sunday. I am disappointed in such a poor service. I am anxious that they are trying to intimidate me by suggestioning that they may loose or damage my parcel if I do not take out their insurance.”

Helpful Report

Posted 3 years ago

“Worst delivery company I have ever seen....management couldn’t run a bath let alone a business. They ask you to tell them a neighbour to deliver too or a safe place but their drivers are too stupid to read the instructions...”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,371 reviews