DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,372 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,372 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst delivery company I have ever seen....management couldn’t run a bath let alone a business. They ask you to tell them a neighbour to deliver too or a safe place but their drivers are too stupid to read the instructions...”

Helpful Report

Posted 3 years ago

“Had a delivery that was slated for Friday with an email confirmation only to be told that the package would be delivered on Monday and if I wanted to get the package sooner I had to pay extra to get it on the Saturday. Live chat is useless as it is a bot that responds to pre determined questions only.”

Helpful Report

Posted 3 years ago

“I have bought an expensive item, and chose the next day delivery. DPD emailed me with a confirmation of the next day delivery. I was waiting at home all day - for DPD driver to show up with my parcel. DPD without any explanation (or notification) - never showed up. Using tracking number on their website - the delivery date changed to tomorrow. So instead of paying for next day delivery - I will not be receiving my item next day! Please dont waste your money on DPD next day delivery service. As this service is a scam, you will get your item in 2 days at best. DPD just hit the new low. Stay away and use a different courier.”

Helpful Report

Posted 3 years ago

“I must be one of the lucky ones, every DPD delivery has been given to me within the hour time slot specified, I get a 30 min warning from the app and also that I am next. Drivers take a photo of parcel inside my front door which they are supposed to do”

Helpful Report

Posted 3 years ago

“DPD drivers are organised groups of iPhone thieves!!! NEVER EVER trust DPD drivers, especially for the Apple products delivery. I ordered an iphone 13 from the Apple store and was expecting a delivery from DPD. DPD drivers did not even ring the bell or call my phone and claimed I missed the delivery twice. These drivers just took a picture of the main entrance of my flat and uploaded as 'evidence'. For the third delivery attempt, I selected a local DPD pick up store and when I collected the parcel, my iphone was missing and there was a perfume instead. I reported to Apple immediately and it seemed quite obvious that either 1st or 2nd delivery guy stole my iphone but DPD refused to take any responsibility and investigation. There was a sign of opening the top bit of (brown) package when I first collected it and moreover, the new delivery seal stated that the weight of the package is 0g but the first seal was 300g. All I hear from DPD is that they won't do anything for this and I just have to report to Apple and wait for their response. How unprofessional and irresponsible it is. And it seems like it's a common thing that DPD drivers steal the Apple package. Please do not ever ever use DPD, just pick up directly from the Apple store.”

Helpful Report

Posted 3 years ago

“Should be no stars. Several times this company claim to have delivered with no one at home when they haven't knocked on door, when they do deliver several times they've left parcels on drive way and not bothered to reach door. Drivers are always rude too. This particular time a birthday surprise has been ruined as driver didn't attempt delivery so took parcel to post office within 3hrs of agreed time for delivery then DPD would not allow me, the sender to collect it as it's not my name on parcel and promptly told me after keeping me on hold for 20 mins that there was nothing they could do. From now I'll check which courier a company uses before ordering.”

Helpful Report

Posted 3 years ago

“Specifically said Leave in shed . Notice on front door also . Left in shed ? Oh no - outside front door for all to see and no doubt pinch . Message says “left in porch “. We haven’t got a porch…”

Helpful Report

Posted 3 years ago

“DPD never has the right or full address. If you pay for special delivery they won’t refund you your money if they don’t deliver your parcel. Daylight robbery.”

Helpful Report

Posted 3 years ago

“The fact that there is no way to get in touch with the driver is shocking. Yesterday I missed the delivery and they were supposed to deliver again this morning and I just got the message that the parcel was refused as the contact name wasn't recognised. There is no option to call or message the driver and he didn't try to contact me either. I called customer service and the woman told me that the first line of address was missing, so the driver probably wanted to deliver it to someone else. I asked her how is that even possible when the driver was at my house just the day before and he even took a picture that I missed the delivery! Then she told me that someone will get in touch with me in an hour, which means the driver will already be at the other side of the city. This is all very stressful especially when the parcel is very expensive. DPD, you need to get this sorted.”

Helpful Report

Posted 3 years ago

“I spent the best part of a morning trying to get a parcel sent, the web site is shockingly poor ! I filled in the details sender address, recipient address etc then clicked on the link to find a drop off point local to me, upon returning to the original page all details I had filled in the forms had gone. Foolishly I persisted, and the delivery was booked / paid for, within a few seconds an email confirmation was received, complete with half a delivery address ! This didn't inspire confidence and so half an hour was wasted on live chat with DPD to try and find out why the address was incomplete (incidentally a prerequisite for messaging is a DPD order number THE SITE DID NOT LIKE THE ONE IT HAD GIVEN MY ORDER !) I took my parcel to the drop off point (a Homebase store) but the staff could not process the order, apparently it needed a bar code and they have no means to add one even though that is the procedure required as outlined on the web page and on the print out with the QR code that you are asked to take to the drop off point ! I left the store and before leaving the car park, I reached for my mobile, cancelled my order and requested a refund ! To compound my annoyance, the cheeky bastards say they will have to review my right to a refund, well let them review I paid by Paypal so the money will be refunded. NEVER AGAIN WILL I USE THESE CLOWNS !”

Helpful Report

Posted 3 years ago

“If I could, I'd give DPD zero stars because the service is terrible. I was expecting a parcel (15976865201533P) which I waited in for. The parcel was supposed to be delivered between 11.00 and 12.00. At 11.45, a text was received in which DPD lied and claimed that nobody was in to complete the delivery. This is totally false and a lie on behalf of DPD. I have been in all morning and waited, looking out of the window, waiting for the delivery. I would never send a parcel by DPD and I would urge everyone never to use DPD.”

Helpful Report

Posted 3 years ago

“I agree with other reviewers. Liars. Send a message when you have paid an extra charge for a specific time slot and waited in for delivery and they then send a text to say they couldn’t deliver when in fact they have not even tried. This can be proved too. Not only do we have a Ringo we also have a camera and no one has even attempted to deliver, just a text sent to say they have. Would love to see the picture where they say they have tried to deliver. Unbelievable. Now we know why Amazon has the great reputation they do and deservedly so.”

Helpful Report

Posted 3 years ago

“If I could give no stars, I would. Terrible service and total liars. I waited in all day, then received a text saying that they tried to deliver my parcel, but couldn't as nobody was in. Total lies, I've been sat in my house all day!! They then said they wouldn't try and re-deliver and that I would have to go to the local shop to collect. Why people keep using these useless idiots is beyond me. TERRIBLE SERVICE!!”

Helpful Report

Posted 3 years ago

“Several months in delay for my order”

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Posted 3 years ago

“DPD is a terrible delivery. They said that the parcel will be received tomorrow until 5 days later, still haven't received my package even though it still says delivery tomorrow.”

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Posted 3 years ago

“It is not the first time, I order the item from Amazon, the items have the status of "Delivered", which in reality was NOT delivered by DPD! but in the end, they don't even know where it is. TERRIBLE SERVICE!”

Helpful Report

Posted 3 years ago

“They tried to deliver my parcel the day before the agreed schedule day . The driver never rang the door and then I got a notification saying my parcel is 2 miles away in a co-op shop . I was so annoyed that first they didn’t attempt another delivery on the actual date they were meant to deliver and nobody even bother to notify me that they were to deliver early .”

Helpful Report

Posted 3 years ago

“DPD drivers are absolutely incompetent. Several times my deliveries didn’t come but I received emails informing “I’ve missed my deliver” whilst sitting at home. They’ve sent my parcels to a pick up shop which wasn’t even close to me. According to Customer service they are not able to change the delivery option so therefore service users are suffering the consequences because of their own employees. Be careful if you get a guy called ‘Mubaasar’ as your delivery man cause he will not even attempt to ring the bell!!”

Helpful Report

Posted 3 years ago

“Utterly rubbish. Ordered through amazon but they decided to post through dpd... great,,, now I knew it was going to be a ball ache to get my parcel. My house is a little awkward to find - but every other delivery service (even the infamous Hermes) gets there in the end.. Clearly no attempt was made. My wife was in all day so not missed.”

Helpful Report

Posted 3 years ago

“Absolutely terrible service. Husband took a day off work (unpaid) to wait in for the arranged delivery. They “forgot” to put my parcel on the van. I only found this out when I rang to find out what time it would be delivered. Got the phone put down on me 3 times and laughed at by the advisors. Promised calls back-24 hours later I’m still waiting!! Then told because it was my fault the item hadn’t been delivered(?! Despite being told that my parcel had been missed by the depot and never went on the van!) they couldn’t deliver it the next day and I would have to wait until Monday. Rude and unhelpful: an absolute disgrace.”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,372 reviews