DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,372 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,372 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

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“Very bad services.”

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Posted 3 years ago

“Bought tanks for my harley from an old guys estate , mint 2 tone absolute steal at £107 on ebay!bolt on job done ! Wrong dpd delivered think they towed them up the road at the back of their van ,cheapest quote too repair ,paint 1 colour £220 plus vat ! now total cost £371 ,offered £50 compensation which they say is a fair offer in their opinion !”

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Posted 3 years ago

“I asked for a delivery to be made to a shop for me to pick it. They lost my order (500£) but marked it as made to myself, and since November (it’s mid February) they did not finish their investigation/warehouse search to be refunded by the seller. They don’t care about you, they would only talk to the seller and will just ignore you.”

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Posted 3 years ago

“Fresh chicken should have been delivered by 11am 18th we where still trying to track the order up till 6.30pm some one in Liverpool office said the van was full that day & we all receive it the next day as it was in a holding day .as it was fresh food can we collect no .we are then told we will receive it by 5pm no show then 6pm as it was out on a van we waited till 7.15 still no show please do not use dpd”

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Posted 3 years ago

“Waited in for driver. watched him take a photo of wrong address without getting out of cab, sped off with me chasing him. Got an annoying notification 'sorry we missed you'. You cannot collect from DPD depots anymore. Is this because they are changing their service to favour us collecting from pick up points or pay £4.99 for delivery? I will not purchase again if DPD are the couriers as it is not the first time. Was palatable when you could get to depot if they didnt deliver but now waiting another 48 hours before able to pick up item? All within a 2 mile radius :(”

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Posted 3 years ago

“Wouldn't deliver, Item arrived on time. But driver (georgy) wouldn't leave parcel unless I opened my front door ( couldn't as dogs were loose) So he the picked the parcel up and literally threw it back in the van and drove off. Absolutely disgusting behaviour. If it's damaged when I do Collect it from my local store tomorrow I will be back on the phone. Already filed a complaint.”

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Posted 3 years ago

“I wish there is no star in this review. I most of their delivery men are liars especially one called Rhys delivering in Abbeywood SE2 area of London. This is the second time he has done it. A a parcel was due between 1-2 pm and I was at home waiting and he logged on the system that I refused delivery. I drove under heavy traffic to their office in Dartford the staff who answered the intercom showed no empathy at all.”

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Posted 3 years ago

“First of all delivered frozen food to the wrong address - box clearly says frozen food on i. Door is clearly numbered and the picture they shown is of the wrong door. Went on the chat and gave a number to contact me on then got an email an hour later saying sorry we couldnt reach you…… they didnt call the requested number”

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Posted 3 years ago

“Must be the worse delivery service around. Twice in a row, parcels not delivered to my home in Limpsfield, not even bothering to ring bell and I am left at my age to go and collect. Now making a note to avoid retailers who use DPD”

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Posted 3 years ago

“Here to write YET another bad review for DPD, just a month after I had left another review and was assured of proper service going forward. The driver chooses to pretend we are not at home, and either deliberately delivers the parcel to the wrong house or delivers it to a collection point (miles away from our location!). When I try to complain about it in the chat function in the app, either I get robots, or the customer service people are rude and end the chat or hang up. We used to prefer DPD above all other delivery services in the past — in the last few months, this has definitely changed. Absolutely appalling service, and giving Hermes serious competition in whose service can be worse.”

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Posted 3 years ago

“Stay away ! Drivers toss people's parcels to the ground - Terrible service.”

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Posted 3 years ago

“Shocking delivery service!!!! Im now avoiding sellers that use them due to DPD being so bad. I constantly day after day requested to deliver to my neighbour which they ignored, finally after lots of calls and complaints was delivered 5 days late!!! yes 5 days”

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Posted 3 years ago

“Failed to deliver twice, 2nd even left a note on door for them! Utterly useless and couldn’t be bothered.”

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Posted 3 years ago

“Waited did not pitch then like magic SMS that I missed the delivery, all the driver had to do is knock on the door like anyone giving a time slot and open it unless the driver was lost with no signal just be honest and tell me you have a problem you just make the situation worst that I missed the delivery when I was at home waiting for your driver.”

Helpful Report

Posted 3 years ago

“DPD is one of the worst delivery services I know! They almost always say they missed me when l am waiting at home, do not allow re-bootkng,have terrible delays when dropping off the parcel at local delivery point( shops) and do not offer any proper service of support, like phone contact or competent chat. Total timewaisters. A nightmare. Can only imagine this company pays their staff poorly,to do such a horrible service.”

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Posted 3 years ago

“Cut up on a School run today by one of your drivers, 20 plate can ending in YDP Where there are flashing school sign he should drive with Caution!!!!”

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Posted 3 years ago

“What a horrible experience i have had with DPD. They repeatedly say that they have missed me when i have been at home waiting. At one point they said that my 2 items have been delivered when i only got one. The proof of delivery photos they provided were obviously of two different houses, one was mine and the other who knows. I have had one excuse after the other. At one point i was told their sat navs must playing up, which is odd as they managed to deliver one of the items. I also have other items supposedly being delivered by them from another company and i am going through the same scenario. Their drivers don't seem to know where any address is. The fact that they class them selves as the Delivery Experts is an absolute joke and lie. From now on if i purchase anything which needs a delivery, i will ask the seller who is the courier they are using and if it is DPD i will not make the purchase unless they use a different courier. If i could give a minus score i would. An absolutely awful service. Avoid at all costs.”

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Posted 3 years ago

“Absolutely incompetent company! I live at number 1 the street sign is attached to my garden wall, I have three number 1 house signs on my house. I am the first house on the street you have to drive past my past my house to get to the other houses. After the driver tried to deliver my parcel to number 2 and leave, I stopped the van on the way out of the street. The driver took a look at me then one of my (three) house number signs then decided to just drive off! Seconds later I received a message saying sorry you wasn’t in (after waiting all day for my parcel) Rang customer service haha what a joke.. just got told the driver might come back or he might not it’s up to him and what a surprise he never come back! I will never order from a company that uses this incompetent delivery company again! 0/10 Stars”

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Posted 3 years ago

“Matthew from Cumbernauld is an absolute nightmare. He lost one of my parcels tried to blackmail and pay me off to say he hadn’t. He came to our building and shouted abuse at me. Now he sits in the van and says no one is in. Quite often not even on our street. We’ve raised complaints and nothing gets done about it. Such a shame as the other drivers are fab.”

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Posted 3 years ago

“Worst company ever. Blatantly lied about attempting delivery. I paid for a special delivery (Sunday) looks like the driver was running late and simply pretended he’d called at my address. No calling card left and a picture supplied supposedly showing my property. It blatantly wasn’t it was a picture of a commercial building and not even a house. Looking at the picture I reckon driver was running late or simply could not be bothered to attempt the delivery. I bet I was not the only one. I live in a suburb of Birmingham not the Wild West frontier. Will be more careful in future when ordering online and check if the company uses DPD. I understand that things don’t always go to plan (I work in the delivery industry myself) but I don not appreciate being lied to.”

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Posted 3 years ago

DPD is rated 1.1 based on 5,372 reviews