DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,264 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Mehran

Aleksandar

Anonymous

Deborah West

364

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly the worst postal service and customer service ever. Refused for other delivery options and the driver doesn't bother to attempt to deliver. Customer service are incapable of helping due to dpd policies? Rescheduling the delivery just made my suffering longer. I'd always opt to return to sender and use other postal service.”

Helpful Report

Posted 3 years ago

“Absolute rubbish. One delivery agent changed their name due to bad reviews. You should do the same. Missed delivery that was due the day before. Received a text only minutes before delivery was due so missed it. A card was posted through the door explaining that it is now at my local post office due to dpd saving the planet. Ok so 1. you needed to take the parcel to the post office. 2. I needed to drive to said post office with the card where I was informed that I needed 2 forms of ID. Passport and Driving licence. I have no photo I’d driving licence and, luckily, my passport had not quit run out yet. Bus pass was not good enough. 3. I therefore needed to drive home and pick up my passport and back yet again. So you feeble excuse of saving the planet is making it worse just so that YOU are too lazy to drop off the next day as do ALL the other companies. You are on electric vehicles and passing my house every day. One star explains the uselessness and frustration of you , so called, delivery service. Next day was paid for and next day didn’t receive. This was not the day requested by me to the order company.. It’s no good receiving an order early if not going to be there to receive it. That’s why it was requested on the day it was. Less than poor I would say. If I wanted to pick up from a local store I wouldn’t have paid near on £7 for delivery.”

Helpful Report

Posted 3 years ago

“Dpd. Never use again Parcel to drop off point on Tuesday for next day delivery still lying in shop on Thursday reason was given The scanner wasn’t syncing with dpd depot Went back and got my parcel On collection I was told parcels were being dropped off But driver refused to collect any parcels from the shop while he was there How many other people are wondering where their parcel is ???? Couldn’t guarantee the parcel would be collected today (Friday) if so it would be Monday before it was delivered to destination Charged for next day delivery That wasn’t going to be delivered until a week later Definitely will not use again !!!!!!!”

Helpful Report

Posted 3 years ago

“I experienced bit not so good delivery services, but never had this type of worst and rude delivery drivers ever. I don’t know how they recruit people, but only I can say is they are thugs and dangerous. Today the person came actually threatened me for no reason, because I was a minute late to come to the ground floor from 3rd floor. Also shouted at me to hurry up to open the door. No patient at all. I was in a shock and just only gathered my words to say calm down, there is nothing to get panic here. He just shouted at me and said he was late and he was in a hurry. He didn’t even bother to listen to me. Is this called customer service? Pathetic. Shame on you DPD.”

Helpful Report

Posted 3 years ago

“NOT recommended! i had a terrible experience with them…i ll never use DPD again for sure!!”

Helpful Report

Posted 3 years ago

“Thieving buggers. My partner ordered from Lego.com. The parcel was delivered while I was at home. My partner told me there was a parcel coming, but not who it was from. The parcel DPD delivered was not from Lego.com, it was from Herbalife Nutrition (their branding was all over the box and tape). There are 2 address labels on the box. On the original address label (for a shop 200 miles away from our address) the barcode has been covered by a strip of black tape to prevent it from scanning. The original delivery address is incomplete (there is a number missing from the postcode). The date on the label shows it has been sitting around in their depot for a week; apparently, they were unable to deliver it because of the incomplete postcode. The address label showing our address is has been unevenly stuck on the side of the box (the original address label was stuck very neatly on top); it is creased, and the edges are peeling. There is still a smaller, secondary sticker on the parcel relating to the original delivery address. Both address labels have the parcel weight, the weight on the label with our address is half the weight of the one on the original delivery address (which is also the correct weight). It seems pretty obvious that somebody working for DPD saw our parcel from Lego, peeled our address label off and then stuck it on an undeliverable parcel they had lying around in the depot, and has helped themselves to our parcel. As far as Lego are concerned, the tracking shows that the parcel has been delivered.”

Helpful Report

Posted 3 years ago

“Dreadful..you cannot get in touch with them to discuss a delivery problem, the chat line is a bot which doesn't answer your question, there is no way of speaking with anyone. Now left high and dry as my order is showing delivered but I am a whole box short as the driver informed me it was smashed in the depot.. although apparently you would have still sent it out if he hadnt refused because it wasnt good cusotmer service. DISGUSTING COMPANY DISGUSTING CONTACT I would never use you but the company I ordered from has. I have not received an e mail to inform me that you will be sending the second box back so now I am concerned my order and my money will be lost.”

Helpful Report

Posted 3 years ago

“dunstable depot is worst service ever.. people working there are useless and hang up tje phone when you call them.. why people are using this priority service as they need delivery urgently but they dont understand it..instead they return psrcel to supplier.. i called dunstable depot people atleast 10 times but still not got delivery on time..absolute rubbish.. no one hour time notice and suddenly informed that you missed delivery..”

Helpful Report

Posted 3 years ago

“Absolute rubbish company, failed to deliver frozen produce on the day i was told, food had defrosted when it arrived 24hrs late, no knock didnt ring bell, no card, just left the box in the sun and legged it, phoned customer service, didnt want to know.”

Helpful Report

Posted 3 years ago

“Booked and paid for flooring to be collected from my address to be delivered back to the suppliers, as it was excess to requirements. Received a notification that it had beed delivered and signed for. When I received no refund for these goods I contacted the flooring company who informed me that no such person worked within there company. I then went back to DPD and raised a complaint, that was 3 months ago. I am now out of pocket £400. Don't use this company”

Helpful Report

Posted 3 years ago

“Driver did'nt even bother coming to the door, received a text to say he knocked on the door and no one was in yet the tracking app showed the parcel had never left Dartford depot. Phoned DPD who said they had a photo of a white front door with the no.5, our door is blue but it does have a no.5 on it. DPD then said it would be delivered to a local newsagent tomorrow for collection, I questioned him why the driver would not drop it off today when its half a mile away but he said it will be tomorrow which would be a round trip of 50miles. Absolutely will never use DPD again, bunch of liars and chancers.”

Helpful Report

Posted 3 years ago

“Driver didn't even bother coming to the door. I saw the van park up the road. Next thing I know I have recieved an update saying I wasn't in. When you are running a business and schedule your whole day for a delivery of the products you sell and this happens it is extremely frustrating. Furthermore trying to rebook or even got hold of someone on the phone is an absolute nightmare. Safe to say I do not use DPD for any of my outgoing packages.”

Helpful Report

Posted 3 years ago

“I was in my ground floor flat with all doors and windows open because of the nice weather, and was expecting a delivery so ears were open, nothing came in the time provided so decided to vac the car,opened the door and the boggin card was on the mat outside!!!! Called but missed you!!!! What a load of fish rot!!! 2nd time they have done it,totally useless! Probably over loaded and faster to dump parcels at a shop and get us to fetch them!! ITS CALLED HOME DELIVERY DPD!!!!”

Helpful Report

Posted 3 years ago

“This is the worst delivery company. They consistently keep delivering to the wrong address. How are they still in business. I will never order from a company that uses them for delivery.”

Helpful Report

Posted 3 years ago

“Absolutely terrible service. Despite being in waiting for delivery found the calling card on doorstep not even through the letterbox! Redirected to a very inconvenient location. Customer service hung up! Called back, told my word against driver! DON'T USE DPD YOU WILL LOSE CUSTOMERS”

Helpful Report

Posted 3 years ago

“For a present, I bought an item from Pro Cook which promised next day (Wednesday) delivery via DPD. Had a message from DPD to say "We've Missed You", which I knew was untrue as I was at home at the specified delivery time. Then got notification from DPD that it would be delivered on Thursday, it wasn't and I got another message to say I had to pick it up. I complained and was notified it would be delivered on Friday - it wasn't and I got another "We've Missed You" message which I knew was a lie, because when passing the pick up point I collected the parcel on Friday morning, so it was never going to be delivered by DPD. Customer service not much help. Totally unreliable company, whose actions do not inspire confidence. I will avoid them in future.”

Helpful Report

Posted 3 years ago

“Disgraceful! I paid for international express service sending two parcels in one consignment, dropped them off on Saturday, no tracking updates until Tuesday, then no updates again until Thursday. When I enquired they asked me to complete a correct consignment form as my delivery included 2 parcels and they only had one and due to be returned! The incompetence and customer disregard is shocking. No one had bothered to contact me to advise about the missing parcel and were quick to blame me. Still no word from them regarding the whereabouts of my missing parcel. This is also a company that’s difficult to contact which speaks volumes about their customer service. Disgusting.”

Helpful Report

Posted 3 years ago

“Incompetent provider delivering nothing! Every single time I have a delivery that is sadly managed by DPD the parcel never arrives or is left outside on the street. I was at home waiting for my parcel that was meant to arrive today and the driver didn't even bother ringing my bell or getting in (doubt he was actually even here) and I got an email that I was not in! Now i have to go to the pick up location to pick up my bloody parcel that is large and heavy - this is meant to be the company's responsibility to deliver parcels to customers' doorstep and not make me go out of my way when i purposely stay at home! Such a terrible service, every single time. I am already dreading next delivery by this company. If i could rate them zero stars I would!”

Helpful Report

Posted 3 years ago

“Sixth parcel in a row where the DPD driver has either just driven past our front window or not swung by while I’ve been in all day, useless!”

Helpful Report

Posted 3 years ago

“DPD couriers does not care about delivering the order. It happened twice in row that they just don't deliver different ordered items in my home, and informing they tried which is not true because no one knocked the door or even tried, and then you have to reschedule all your appointments in another day to be at home to receive your parcel. Their service is terrible and they have no idea on how to avoid this situation to happen.”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,264 reviews