DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,264 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Mehran

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Deborah West

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Anonymous // 01/01/2019

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“Payed for item to be delivered to my house but they sent an email saying it will bdelivered to a drop off point..phoned them up and they said there’s nothing they can do,terrible customer service”

Helpful Report

Posted 3 years ago

“when they want, then they bring it, writes what will happen, then writes that the next day and rudely on the phone says choose another company”

Helpful Report

Posted 3 years ago

“Missed a delivery on one day, received a note with calling card number on. Stayed in the next day (2 of us) and saw that another calling card had been dropped through the door. I did think that maybe the door bell just didn't work on the second delivery but am pretty certain the great big brass door knocker in the middle of the door works! Once I found a customer service number, computer just stated 'no' I could rebook as this had to be done through the seller, I couldn't have it delivered to a collection centre as the seller had not set that up, basically, they were as much use as a chocolate fire guard. This is not the first time issues with DPD have been had. I have caught DPD delivery drivers posting the calling card through the door without having even knocked on the door. When challenged, they said they thought no one was in. Ringing the doorbell of knocking on the door might help. A truly shambolic delivery service with totally lack lustre drivers who really don't care. Would strongly recommend that all companies boycott DPD as will only result in lots of customer complaints when deliveries are not made. Useless does not even begin to describe this so called delivery service!”

Helpful Report

Posted 3 years ago

“DPD driver Lewis stole my Chain Saw! A collection was arranged by Trade Counter Direct to pick up a faulty Stanley Chain Saw from my house, TCD would arrange for the return label as they had done the previous week when the first faulty Chain Saw was picked up with no issues by driver Lee on 25th Feb. On 7th March driver Lewis duly turned up at the allocated time resplendent in DPD uniform and nice new DPD van, I asked him if he had the return label from TCD and he said no but he would return the parcel to the local depot and it would get sorted out (stolen)! With hindsight I should have asked for some receipt but I thought that this being a well-known, professional courier company, not known for stealing goods, it would be safe with them. A few days later I got a text from DPD saying the parcel would be collected the next day? Next day driver Kevin turned up and I explained to him that the parcel had already been picked up, this did not surprise him unduly. I contacted DPD who carried out a thorough investigation! (probably checked on EBay to see the 2nd hand prices for Stanley chainsaws) and concluded that the parcel was never collected on the 7th March. Somebody is lying, me or DPD? I’m £120 down and DPD! Well, their reputation just gets better and better especially for their new department “Stolen Goods R Us”.”

Helpful Report

Posted 3 years ago

“I’ve never had any problems with DPD. No delivery issues, always up to date and on time with my DPD phone App showing exactly where the courier is, unlike the horrors of Hermes!!”

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Posted 3 years ago

“One delivery was left at my neighbors house until he complained it had been 10 days and why had I not picked it up. DPD WERE SO STUPID THEY DIDNT EVEN LEAVE A NOTE FOR ME!!! 2ndly they didn’t even bother to deliver to my home. I contacted the supplier a week later he told me they had left it at Morrison’s as I wasn’t home. They hadn’t been nor had they left a card. Why didn’t they just leave it in the motorway 🤷🏽‍♂️🤷🏽‍♂️🤷🏽‍♂️”

Helpful Report

Posted 3 years ago

“The driver I believe never went to deliver. The photo he sent me was some other place and not the address he was supposed to deliver. The denied their mistake and refuse to tell the driver to go back and deliver. They just sent an email they did not find anyone.... note that the delivery address was a hotel which makes it IMPOSSIBLE not to find someone!!!! Their drivers just never go anywhere. They get paid to do nothing. The worst courier company worldwide. DONT USE THEM!!! THEY ARE FRAUDS!!”

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Posted 3 years ago

“DPD seem completely incompetent.”

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Posted 3 years ago

“Had a message to say "sorry we missed you" even though I was in. Kindly sent me a photograph of my front door... but didn't bother to ring the doorbell.”

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Posted 3 years ago

“Every single time I have a DPD delivery they say the delivery slot window but they NEVER attempt delivery and then I get a message to say that it has been dropped off at the depot. Once it even got returned to the sender! Truly terrible service!!”

Helpful Report

Posted 3 years ago

“The drivers for dpd are liars and frauds that just want to be paid for doing nothing. Every time they are supposed to deliver to my house I take a day off work to make sure I am home to accept the delivery yet EVERY SINGLE TIME they send me a message that says "Nobody was home". Even when I have called to complain, the people on the phone at the local depot are rude, obnoxious, dismissive and are not helpful at all. Absolutely rubbish couriers and I advise anyone and everyone against using their service, EVER. 0 stars in every aspect. I quite literally hate it when i'm told that dpd will be delivering anything to me because it is ALWAYS more trouble and stress than their whole company is worth”

Helpful Report

Posted 3 years ago

“Terrible, delivery service that just could not get any worse.”

Helpful Report

Posted 3 years ago

“Waited in for pick up and had a message telling me I wasn't in while sitting in my front room cheers guys 👍.”

Helpful Report

Posted 3 years ago

“The driver never bother to get close to my builidng and didn't rang the door bell. If you need something on time, don't use this courier"”

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Posted 3 years ago

“I have just underwent a Radical prostate cancer operation, I ordered some much needed incontinence pads from online. The delivery was supposed to be between 10:22-11:22. To my amazement the driver did not ring the doorbell but I heard the doorknob twice. Within thirty seconds the delivery driver Eu Sarl Brs1 was gone and nowhere to be found, I was still holding front door when message came saying sorry we missed you. I was so angry rang Ddp unsympathetic customer service who categorically told me that, because the driver do not get the normal salary, their payments depends on the number of parcels delivered. This statement made me more angry. I asked the lady if dpd only concern about profits than customers satisfaction. I told her that I presently housebound and it is extremely difficult for me to travel that far to nominated store and moreover I needed those items urgently. She did not show any form of empathy towards me nor any assistance. All she said was I should contact the seller or I should reorder. I was shocked when she told me that dpd do not have any sort of mechanism in place for her to assist me, she also emphasised that, they are not going to re delivered”

Helpful Report

Posted 3 years ago

“Disgusting people. Delivered my parcel to the wrong address. But won't send me any evidence stating this so I can dispute it with PayPal. PayPal was my payment method.”

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Posted 3 years ago

“So often with DPD they don't even knock on the door, we just get a slip through the door and have to collect it from the depot. A really poor service.”

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Posted 3 years ago

“Really poor service. Drivers deliver to wrong address, just dump parcels in safe place instead of ringing doorbell and handing it personally. What's worse is the poor customer service. They ignore your complaints and offer no assistance at all to sort the issue.”

Helpful Report

Posted 3 years ago

“DPD driver Seymour from Peckham was supposed to deliver two parcels ( 1 is heavy) drove up to the block, took a picture of the door (intercom) and drove away, he did not call (I was waiting at home) took the parcels to the collection point 30 minutes from my house ... I live on the second floor with no elevator and this lazy driver didn't want to come in, probably....this driver is a fraud and lazy”

Helpful Report

Posted 3 years ago

“Watched the driver drive by house, never attempted to get out of the van or stop, then said we missed you, will try again in three days. Awfull.”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,264 reviews