DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,265 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,265 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

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“The delivery driver was abusive, he shouted at me as I looked from my window to enquire who was banging so loudly on street door, I am 77 years old, am going into hospital in two days for knee replacement, therefore I could not run down the stairs, he was shouting “ he could not hang around waiting for me to open door, he then proceeded to get in van and drive away, taking my item with him, disgusting customer care, extremely disappointed, how dare a driver come to deliver and just throw a calling card on doorstep and leave with my order, I have never experienced such appalling treatment from any company”

Helpful Report

Posted 3 years ago

“I previously had a fantastic delivery driver from dpd at my old address. Recently moved address and had a driver leave a parcel outside my garage which was stolen. The parcel was replaced and another driver delivered the following day. The original driver has been intimidating, came to my home again a few days ago and really upset me with his attitude. He was delivering another parcel that particular day. I put a complaint in online with dpd. I assumed that would be the end of it. He then sent a colleague to my home address today to put him on loud speaker on the phone, as it’s his day off and the lady wasn’t even in her delivery area. She had nothing to deliver and no reason to be at my home, other than for her colleague. She handed me a pen and a piece of card to sign, with my full name on, my address, the original order number and my telephone number. Are the drivers allowed to have all of this information on record? Surely this isn’t allowed? I feel completely overwhelmed and scared! She was at the door for around 20-30mins. The card had been written out by the female colleague for me to sign. It was literally a piece of cardboard? We are not meant to be signing anything with covid. I told her she was being recorded as well as him and that I wasn’t signing anything as I already had a discussion with her colleague the other day, he knows it’s been stolen as he had already been notified by the company I ordered from too, dpd know it’s been stolen too. Yet he wanted me to sign a card to say I had received the parcel. Total intimidation, made me feel so uneasy in my own home and especially the fact they have all my personal details. I’m now panicking when will he come back? My partners rushed home from work… it’s not great. She was polite but her face dropped and said ok, when I notified her that I was going to record the conversation and had a record of his name. As last time I only had a image of the driver from the door bell camera. I have notified the police and have a reference number which they told me to pass on to the manager at Middleton. And that if he turns up at my home address again or gets anyone else to I have to not answer the door and ring the police straight away. I have been trying to get through to speak to someone at Middleton since the lady left shortly after 4.20pm. No success, the call centre said they would get someone to call me back each time I rang. I have heard nothing back so far it has been 2.5hours. They (the delivery driver) were questioning me about being home, about my cctv, they had all my details, knew who was and wasn’t home. I’m scared, wondering if he’s going to come back or send some one else on his behalf. I don’t know what else to do? I’ve done what the police have said and have no other option but to make others aware and leave it on here in the hopes this doesn’t happen to anyone else. Especially a single person on their own or elderly.”

Helpful Report

Posted 3 years ago

“Diabolical service. First day they returned the parcel to their depot saying delivery refused. There were 5 people here including 2 on the drive. No DPD van was seen. Spoke to retailer to complain. Day 2 a text received to say they had safely delivered the parcel to the back porch with a photo which nobody locally recognised. Today still awaiting time slot. Spoke to retailer who informed me that they have no way of contacting DPD and will send out again by DPD. The order was samples and they are about to lose a large order if they cannot provide an alternative courier for the full delivery. Why do retailers put up with such appalling service which ultimately reflects on them ?”

Helpful Report

Posted 3 years ago

“Parcel was apparently "refused" - cannot contact DPD to get explanation.”

Helpful Report

Posted 3 years ago

“Rude delivery driver with an attitude. Unannounced, the driver without any common sense, left 4 large boxes by the front door. He was then about to take photos and leave but my wife stopped him and asked him to move the boxes to another spot. He flatly refused and told my wife that he is not her servant! So when told to leave he threatened me. We have complained to DPD and we may even complain to the police for his bad behaviour 😡”

Helpful Report

Posted 3 years ago

“Rude drivers, Poor information or no delivery information, They never leave a card to say they attempted delivery even though the tracking system says they did. I have never had a good experience with DPD, in fact it usually costs me to collect my parcel. I wouldn't use them if i had a choice.”

Helpful Report

Posted 3 years ago

“The third time you return the package to the sender from PL to UK because you have lost the recipient's data in your system!!!!!. It is not possible in your system to go further and print a label without providing it!!!! You don't feel like admitting your mistake !!! you will not agree to return the money for the shipping that was returned from your corrupt wrong system !!!! I warn everyone !!!! avoid this monopoly !!!!! Loses data for international delivery on the way between customs, returns the package to the recipient and does not return money for their own mistake in their system. They lost the data for the recipient three times now and withdrawn the package, which gave me a bad opinion, no refund for shipping, I do not recommend it, avoid it and as far as possible !!!!!!!!!!!!!!!! As for me, a total septic tank with no responsibility!!!! I will never send anything through you again, totally time wasters!!!!!!!!!!!!!!!! With no responsibility for their own corrupt bugs on the system!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“It’s the worst service you could have for international courier. The parcels are never delivered on time or even just late. You should be expecting to pay at least 25% of what you have paid here with a delay in delivery of up to 7 days.”

Helpful Report

Posted 3 years ago

“Ordered from appliances direct next day delivery DPD attempted delivery 2 days later and to the wrong address grr. organised for the item to be redelivered the following day DPD contact me the following day to say unfortunately they had damaged the item and i needed to contact appliances direct grrr. Ordered a replacement never arrived apparantly DPD had again damaged my item i am now waiting and hoping that my third re-ordered item arrives in 2 days undamaged and to my address but to be honest i dont have much faith. Avoid companies that use DPD”

Helpful Report

Posted 3 years ago

“USELESS parcel guaranteed delivery next is at least 3 days late. (Still has not arrived) Waited in as they "said" it was out for delivery.. Not arrived.”

Helpful Report

Posted 3 years ago

“Waited in all day don’t your drivers ring door bells or knock just a card in my post box it’s a large parcel now I have to get a taxi to the store they left my parcel at very poor service”

Helpful Report

Posted 3 years ago

“Absulte Katastrophe, läuten nie an, Kundenservice Katastrophe!!!!!”

Helpful Report

Posted 3 years ago

“Very good service. Always polite and helpful drivers. If I could I would only use DPD!!!”

Helpful Report

Posted 3 years ago

“Absolutely terrible. Call them selves a delivery company. I could do a better job on my own.”

Helpful Report

Posted 3 years ago

“Worst courier company ever, paying for premium collection next day, two days after the parcel it's still not collected. Customer service ... let's even forget about it. Never again”

Helpful Report

Posted 3 years ago

“I have been waiting all day for my parcel, literally sat in the shop window to see a DPD van driving away then receive a text to say "sorry we missed you". Tried calling the 01212750500 and it's a robot with NO possible way of talking to a human. Very poor service”

Helpful Report

Posted 3 years ago

“All the staff from the dpd are the worst.. they dont want to help customer. Extremely poor customer service. They keep messing up the deliveries.”

Helpful Report

Posted 3 years ago

“Ordered an item from Ryobi paying a delivery charge for home delivery. Received the text from DPD giving the 1 hour delivery window slot.Was in when the driver arrived but by the time I got up the stairs to open the door he'd gone leaving the infamous note telling me to pick it up from my local pickup shop.A Costcutter shop in Plymouth,Devon where I was given another time slot to collect it. I live across the water in Cornwall.The journey would take over 40 minutes to get there. A double irony is that the driver would have to pass through the area I live and where a more suitable Costcutter shop is.Phoned DPD distribution centre at Roche and a helpful woman said they would redirect. Then received another message saying it was to be delivered to Plymouth. Phoned them again and spoke to a woman who should be the stereotypical example off how not to run Customer Services! Didn't want know or apparently care! Phoned Ryobi, cancelled the order and am now awaiting a refund. Sadly Ryobi's loss and a lesson learned by me never to order goods that are delivered by this shambolic company Share”

Helpful Report

Posted 3 years ago

“0 stars I paid for two parcels with insurance to be delivered from London, UK to France, Cannes. I packaged and stuck on all the requested labels. I took the day off work on a Wednesday for them to come, I was advised they would come between 10-2, I stayed waiting and by 3 gave them a call and was told that the driver was lost but he will definitely be with me by 5pm, at 5:05 I rang back and was told that the driver will come the next day (Thursday) I waited at home for another day after calling several times, they lied again saying the driver was lost (my building has been here since 1970s, its very easy to find using any satnav or map) anyways I was hung up on by several call operators, and was given the same excuse and was then told to wait till friday, Friday the same thing happened, so I cancelled my order and requested a refund. I was told to fill out several forms to get a response to see if im eligible for a refund, and still didn't get any response. In conclusion, they took my money and didn't send my packages. and also received terrible customer service from majority of the call operators.”

Helpful Report

Posted 3 years ago

“Your driver Gentjan was friendly, polite, helpful. He carried heavy boxes in for us, being pensioners. Delivered within time slot on Tuesday 12th Sept. Brilliant driver.”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,265 reviews