DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,265 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,265 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i dont know why the negative reviews. Each time I use them they are fine. On time. Tracking is easy. Courteous. Compared to Fed Ex god help us. I would use DPD and never any other company”

Helpful Report

Posted 3 years ago

“I ordered from Amazon on 1st October for Prime one day delivery. Was sent a message on 2nd October with a time slot by my driver Issam. Time slot came and went and was then sent another message to say that delivery was delayed but would still be attempted that day. Another message came to say that they had missed me and that my parcel was at a collection point- a Premier shop miles away from my address. I then received another message to say that delivery had been attempted but they had missed me but the message was sent 40 minutes BEFORE the alleged attempted delivery and AFTER the message which said that the parcel had been left at the collection point. On 3rd October I got a message to say that my delivery would be attempted and later received another message to say that delivery had been attempted but they had missed me and this was sent 20 minutes BEFORE the time of the alleged delivery! When I looked at the tracking advice, they had had the nerve to say that "Customer had requested that the parcel be taken to the collection point" when I had had no communication with this company at all. No attempts were made to deliver this parcel as we were in all day and DPD certainly came nowhere near my address. I have contacted Amazon who have allegedly spoken to DPD but, to date, I have had neither parcel nor refund. I wish Amazon would state at point of purchase who would be delivering the order as I would just not order anything that was going to be delivered by DPD. In our village and surrounding ones they are known on the village Facebook pages as Disastrously Poor Deliverers. Awful company. Completely dishonest and useless!”

Helpful Report

Posted 3 years ago

“1 star because no star isn't an option. One of the most unprofessional incompetent delivery companies that exists on the face of the universe.”

Helpful Report

Posted 3 years ago

“I have tried all the contact places I have been on live chat, what's app, Facebook, Twitter etc, and the contact form and no one has helped me so because of this I now can not change my one hour slot for today you really need to improve your customer service and contact system not very impressed with your company”

Helpful Report

Posted 3 years ago

“If I could I give 0 stars, there drivers never come to the address, they just say sorry I missed you!! Happed 4 times now, I have to track them down and find my delivery! Most of the times the boxes are open and when you ask them why they blame the company that had send the delivery”

Helpful Report

Posted 3 years ago

“What a poorly run company. My parcel is 2 days late (so far) but DPD refuses to tell me when it might be delivered. The depot is 6 miles from my house and when I offered to pick it up they said that I could not due to the pandemic. Every shop in town is open and doing business. Something is clearly wrong.”

Helpful Report

Posted 3 years ago

“Empty box delivered Didnt get my parcel on friday i waited in all day the driver did not come to the door he took a picture from the pavement outside my house and hurried away he was saw doing this then i got a message saying sorry we missed you the parcel would be delivered again on monday fact is he didnt miss me he didnt come to the door to deliver the parcel wasnt surprised at all to find the box empty and the PlayStation 5 missing when it was delivered again today by another driver not a trustworthy company”

Helpful Report

Posted 3 years ago

“Waiting on two parcels, told in store now but were not, told driver tried to deliver but store closed, the chosen store closed at 9 pm, then told delivery driver tried at 7.30am and store not open, the store opened at 7 am, then told been a hold up but now delivered, wasn't, made 3 email calls, no answers back, tried phoning, no luck, did a live chat, got cut of, tried again, sorry can't help, then cut of, did get through at last, then delivered to the store...Would I ever use this company again, NOPE sooner stick pins in my eyes. Totally useless company.”

Helpful Report

Posted 3 years ago

“They tried to deliver to the wrong address.( my neighbour)They were shown my house and the driver just put it back on van. I was sent a email saying it had been delivered with a picture of my neighbour and his house. Called gem wa told it was back I. Depot and would be delivered. Phoned back for w time, really rude operator who put the phone down. Phoned again, the hey called the depot and said it would be delivered y to his morning. Time was getting on, no text or delivery so I called again, told it would be this afternoon but Gould not give a time. Phoned the supplier who phoned in my behalf, they too were told this pm but could not give a time. So apparently it’s ok fir me to downs 2 whole days waiting for a delivery, which I have yet to receive. Their tracking system still has it as delivered to my neighbour. APPALLING SERVICE.”

Helpful Report

Posted 3 years ago

“They said that they delivered two phones but they never handed nothing I had to reject the first phone the driver took two photos saying that I didn't reject but I have one phone and he had the other so he said that back at the dpd so now I have the two identical pictures as proof so please any one don't use them they are crooks”

DPD 1 star review on 29th September 2021

Helpful Report

Posted 3 years ago

“We live in Hawnby . Deliveries here are a joke. They just dump it somewhere, randomly, in village. My parcel was dumped last night in pouring rain somewhere. I have called the supplier who has given an approx area but that's it. And it's not there now. A friend had a deliver which the photo taken wasn't even in this village!!! What is going on . Never ever use dpd”

Helpful Report

Posted 3 years ago

“They are NOT paid on how many delivery's they make BUT on the number of A T T E M P T S - this is so true as they will attempt a delivery but have no interest in actually delivering the parcel....with today's technology in mobile phones and Sat Nav - it's inexcusable that they can't find an address, and just asking somebody local you have to believe they can do it.....but NO !”

Helpful Report

Posted 3 years ago

“I cant fault these cowboys any more than I consistently have. how they are still in business ill never know, you have 1 job to do, deliver a package!! they cant even get it right never mind make it impossible to get a solution when the do mess up. time after time after time!”

Helpful Report

Posted 3 years ago

“Online bot is absolutely useless doesn’t give many options and wouldn’t connect me to an actually human kept sending me the same message or and over again”

Helpful Report

Posted 3 years ago

“The absolute worst! Stated they delivered my parcel, when i saw the picture it wasnt even on my street! How hard is it to follow a satnav? Then customer services pass you from one person to the next, dont call back when they ask you to book a time and when you do speak to them they fob you off in a very uninterested tone. Still havent had a follow up call nor my parcel!”

Helpful Report

Posted 3 years ago

“If only they would be honest and admit they had damaged the product - but all you get is generic lies - no ability to contact and a mass of mis-information - all resulting in large costs to me - missed deadlines and huge costs. If only I could buy locally from the village shop would happily pay twice the price to avoid these lies / issues.”

Helpful Report

Posted 3 years ago

“Terrible terrible terrible! I don’t think there is any worse of this company! They always lie about missing me and leaving a card! Never rely on them if you want you parcel to reach destination in less than a week!”

Helpful Report

Posted 3 years ago

“I wish I could give 0 stars! Absolutely awful, will refuse to deliver your package and then won't give you your money back! Possibly the worst delivery service I have ever had the misfortune of using.”

Helpful Report

Posted 3 years ago

“The worst delivery service I have come across!! They failed to deliver a critical parcel (covid testing kits) at the designated address on one occasion, sent it back to the depot. Got in touch with their team to redeliver and failed again on the second attempt as well. The delivery man just went and delivered the parcel to a near by shop who now refuses to release the kits to a nominated person - I cant collect them in person as I am based abroad and need the kits as part of arrival in UK requirements. The absurdity of the situation is bewildering. The company that has sent the kits is ok with the kits being released to a nominated person with requisite proof of ID & documentation, but DPD wont release the parcel. Totally rubbish customer care team who just don't have any solutions! Beyond frustrated is an understatement.”

Helpful Report

Posted 3 years ago

“DPD is an abysmal service. Yet another spoiled purchase experience due to their failed deliveries. CCTV confirms their tendency to porky pies and this time they photograph the door from a distance with a note clearly attached advising them how to leave the parcel given that they had failed the day before when someone was present to accept it. Had previously registered preference for delivery if not in! Very difficult to contact or complain. My heart sinks when a seller says to expect a DPD delivery. Sellers need to take some responsibility for using this organisation and expect poor feedback themselves too!”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,265 reviews