DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,372 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,372 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

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“Ruined our wedding day... I was home all day waiting for my husband's suit for our wedding during lockdown and I received a message saying that DPD tried to reach but no one was home. Had to wear an old suit... so annoyed, I even cried.”

Helpful Report

Posted 3 years ago

“I have had a replacement parcel to be delivered and swap to be picked up since 3 December. I left a message with the driver as the system allows to call my number to enter the building. I have been home EVERY TIME for 3 times, on 3rd, 4th December and today 10th December, only to receive the message 'sorry we missed you'. The photograph on the second time wasn't of my building, it was a a new school on a different street, the photo today is zoomed in on an entry phone and could be any building. DPD are failing at doing what they are there to do. On top of all of this what is most frustrating is that you can't reach anybody at DPD to sort it out!”

Helpful Report

Posted 3 years ago

“Ordered item on 7th. Out for delivery 9th. I Work 12 hour shifts at hospital. Only got a text same day so could not be there. No card left and online it said item was refused!! Pretty amazing when no one there. I got in touch with company I bought product from today 10th as DPD website is useless and they said it was on the way back to them. Awful service. I don’t think there was any attempt I deliver this item. Liars!”

Helpful Report

Posted 3 years ago

“We are a company and they delivered 1500 pieces of material to a pick up shop 🤦 You also can't communicate with them because they don't speak German (working in Austria). I'm surprised that this kind of service can survive in the eu.”

Helpful Report

Posted 3 years ago

“Worse company ever customer service is a joke”

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Posted 3 years ago

“If i could give less than 1 star I would. My parcel go redelivered somewhere. Ive been calling since saturday and its not Wednesday. No support what so ever.”

Helpful Report

Posted 3 years ago

“I waited in all day long. I went on their site to track the parcel at 10pm as it was already well late. I clicked to 'track' and it worked and the site said it was running late and would be around another 30 mins. I refreshed (not clicked) that page 5 mins later and it came up with an outrageous statement along the lines of 'following your reschedule request we've rescheduled it for tomorrow' There was no 'reschedule request' and they know that full well. It's pathetic!!! There are no contact options on their website either! You can't even complain Now they expect me to wait in all day again tomorrow!”

Helpful Report

Posted 3 years ago

“Where is my parcel?”

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Posted 3 years ago

“Terrible. Twice in one week I have had the delivery driver pull up and take a photo of my front door and then drive off without even getting out of the van. I've then had a text saying "sorry we missed you" drivers are lazy and inconsiderate.”

Helpful Report

Posted 3 years ago

“Five hours after time slot and no apology when delivered ,just said had a busy day ,haven't we all and could of done more if hadn't had to wait around for five hours”

Helpful Report

Posted 3 years ago

“Totally useless- second delivery this week where the Driver is too lazy to get out of the van to use the illuminated intercom or the 5ft wide open pedestrian gate! Never have an issue with Amazon, Hermes, yodel or the Royal Mail, DPD ARE A JOKE”

Helpful Report

Posted 3 years ago

“tracking number 01015140917606 no way they tried to deliver. It is a very bad experience.. (”

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Posted 3 years ago

“Do not use! Absolutely useless and when you ring their number, its in South Africa and of no use whatsoever! Disgusting !”

Helpful Report

Posted 3 years ago

“They always say oh we were there but you were not but they don't even ring the bell.”

Helpful Report

Posted 3 years ago

“My package left Huddersfield on 3rd December 21 then went to Liecester on the 4th Dec and the note on the Web site said there way a problem in your area ? I live in Liverpool so not sure why it went the wrong way but got an update from the email to say it had arrived in Liverpool on the 6th December. DPD carbon footprint can't be good 🤔”

Helpful Report

Posted 3 years ago

“Totally rubbish depot Southall . Depot manger and shift manager r all greedy they took the money under the table and then they give a route. No have manner how to speak the driver.”

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Posted 3 years ago

“Rubbish, I got a message saying the driver has tried but I wasn't in... I am 1 meter away from a glass door. I would have to be both deaf and blind not to be able to catch this driver. What a sub-par company. never using them.”

Helpful Report

Posted 3 years ago

“Spent all day Saturday waiting for my parcel. Didnt arrive sent me email saying it will be delivered tomorow. Fair enough. Spend all Sunday sitting in. Driver Ben pulls up outside my house. Does not knock on the door or even walk anywhere near the house. And then drives off. I then get an email saying sorry we missed you we will deliver it tomorow. What a joke. He was literaly at my house and did nothing. Why did he even bother driving up the hill? Am i expected to run outside and meet him? Am i expected to spend all day staring out the window waiting for a dpd van and run out into the road and stop it and ask if its for me? Presumably so. Well time for a 3rd wated day. Wish I could rate 0.”

Helpful Report

Posted 3 years ago

“Don't waste your money upgrading to the VIP service. They didn't deliver at the weekend as promised, sent the parcel back to the sender and won't refund me the £5”

Helpful Report

Posted 3 years ago

“Waited in all day time frame given its now 8.30 pm and still no parcel was due at 11.54 am not impressed will be filing a compliant as had no update and would be shocked to receive at this time of night”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,372 reviews