DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,265 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,265 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD, simply an amateur set up run by clowns. This is the second time this company have blithely told me my parcel has been delivered….yes, but not to me !! Wrong address, photo of a door that is not mine, unable to contact driver to recover it. My house displays name and number prominently, it can be seen easily as you drive past. I for one will never give this company my custom again.”

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Posted 3 years ago

“No ring, no knock on the door, all the while I was right behind it. Just an email saying they've missed me. It's happened too many times to me and from what I can read here to other people too. I'm just sorry that I can't choose who I have my stuff delivered by. DPD will not even be on the list, ever.”

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Posted 3 years ago

“DPD left our Covid tests hanging from the post box, as they could not be bothered to ring the bell and hand them over to us. As a result the parcels were stolen. Our experiences with DPD have been from bad to worse, we are now dreading receiving parcels from them. Surprised they are still in business!”

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Posted 3 years ago

“Definitely the worst delivery company I ever worked. Not even 1 star for you. And thank you for not paying me wages u primary school educated racist clowns. A pure shithole. Your drivers driving 80-90 miles per hour specially in villages. Go back to Germany or France and do delivery there.”

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Posted 3 years ago

“Brilliant delivery service very polite couriers”

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Posted 3 years ago

“As with all the other customer reviews I have paid extra for a specific day when I'm home for delivery and they can't let you know where the parcel is you can't track it and its not even been attempted like they say as I have a ring doorbell the worse customer service in UK they just hang up half way threw after waiting for an answer. AVOID AT ALL COST IF POSSIBLE”

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Posted 3 years ago

“I have waited in for 3 days for my appointments and watched an email ping through from the driver to say sorry your driver missed you today. Escalated to a complaint and promised the driver would be returning that same day.... only to be contacted by DPD later on to say he wasn't answering his phone. He wasn't even attempting to deliver the parcel to the correct address, but 1/4 mile down the road and must have driven past our property which has 2 large signs naming the house and business at the end of our drive. Completely useless driver! I am beyond despair trying to get a replacement phone. They are trying again tomorrow with a different driver.”

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Posted 3 years ago

“I would give -1 if I could. I was expecting a parcel today and took a day off to receive it. The delivery time was between 3 to 4. And at 3.45 I got a text message that they were unable to deliver it as no one home. I was home, I left a note to the driver to say knock on the door or call me . I am sure that the driver neither knocked or called. I could not see the calling card anywhere and when I opened the door it was on the edge of the drive wa nearing the door. Tried to call, but everything is automated and other then the option of talking to someone they have all other stupid options. Their automated system doesn't give the complaint procedure list either. This is really irresponsible of DPD. Never want them to deliver any of my parcel again. Horrible service.”

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Posted 3 years ago

“Don't even bother knocking just drive past your house to the nearest drop of location so you have to pick up yourself. Why pay for delivery?”

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Posted 3 years ago

“Advised that delivery delayed due to problem in my area (Buckingham). Now advised goods are in Inverness, 300 miles away. Hardly in my area. What a joke.”

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Posted 3 years ago

“The driver takes photo of my door, but never knocks at it... I rung in time to have the parcel delivered, told that they will ring me back, they did, but the driver did not picked up his phone to answer, as he knew what he did, and instead he dropped my parcel to a dedicated store, for me to go to pick up the parcel. But who pays my wasted day, and calls back and forth? Shame on you dpd!”

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Posted 3 years ago

“The only delivery company that asks to take a photo of the parcel in the open door. Isn’t that a breach of privacy?”

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Posted 3 years ago

“By far the WORST delivery company out there!!! Nobody has any idea of what is going on, a manager was meant to call me back 4 times!!! Never once did he call me. A carrier bag has more intelligence than this absolute shower of…….”

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Posted 3 years ago

“I thought it was just me but after looking at some other reviews it looks like DPD must be a truly rubbish courier service.”

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Posted 3 years ago

“Driver had an exact instructions including my phone number if he would have any difficulties with finding my address, the moron took the photo of the trees and gone, moreover, on DPD service chat I've been told that someone will contact me within 1 hour, right now 1 hour just gone and noone has called me, I just cancelled my parcel and I don't recommend this amateur company at all.”

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Posted 3 years ago

“DISGUSTING SERVICE DPD DRIVER GURJINDER OR WHATEVER HIS NAME IS. BIRMINGHA, NO MANNERS COMPLETE IDIOT HALF WIT”

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Posted 3 years ago

“From last 2 days I am expecting my parcel according to the tracking message. It is showing, driver could not deliver as no one was there to attend. But no one has knocked us. It was important parcel so I am in my house only. Customer support is not approachable. Even when I could get them to talk, they listen carefully but no results l. Today I got the same tracking message 2 times that driver could not deliver dur to my absence and they kept the note. It is not true.”

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Posted 3 years ago

“Terrible company.. parcel thrown over back gate with a sign on it saying Beware of the dog!!! Needless to say the dog chewed through the packaging and the item!! Reported it and told to contact the place I bought from who have issued a refund..PLEASE businesses take all these comments on board and stop using this appalling service!! By the way this is the second time I have had such an issue!!!”

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Posted 3 years ago

“If I could give 0 stars. I would. Driver arrived on my street and delivered across the road! He went before I could confirm it was mine. It was. I rang the call centre and spoke to Jordan who was ok.He advised me to try the neigjbours later when they were in to see if my parcel was there. Anyway, i decided to look through the letterbox and it was there - not fully gone through. So I managed to retrieve it. I called a second time and the service was appalling. Background noise, the agent (south african) wasn't interested and hung up on me! Called a third time and better response but not at all convinced would be escalated. I would be extremely reluctant to receive goods via DPD. Atrocious. (my parcel was an covid antigen test as well).”

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Posted 3 years ago

“Absolutely dreadful customer service even if you go to the top! Completely agree with other reviews regarding drivers inability to ring a doorbell so that a problem never arises in the beginning. Ring and ring and are continually fobbed off with different stories each time which contradict the story from the last phone call. After a week of around 10 phone calls and as many emails am told that its not the driver's fault that he couldn't ring the doorbell and now I have lost £180.00. The case is closed and there is nothing more I can do. Joke of a company.”

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Posted 3 years ago

DPD is rated 1.1 based on 5,265 reviews