DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,265 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,265 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting for a delivery today and given a time window wife waited all day never came. Somehow I see this company going out of business eventully. Wife got on the chat and nothing resolved in fact the rep said she had to go as other people are waiting, what a circus DPD is. Bad service. Look at the % only 5% reviews that's bad news for any company.”

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Posted 3 years ago

“The DPD delivery driver crashed into my car and drove off without leaving contact details. The depot are refusing to compensate for the damage despite us providing full car reg, the driver's name and photos from an accident. I'm appalled at their attitude. Just want my car fixed. One star is too much but there's no option for no stars. Absolutely criminal.”

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Posted 3 years ago

“Absolutely useless! Turned up at the address when someone was at home, said no one was at home. Didn’t leave or contact the concierge. Came back the next day, again, someone in the flat and the concierge waiting in the front of the building as I tracked the driver. App said 15 mins to arrival warned the concierge who said he saw a dpd van pull up take a photo of the front of the building and drove past. I then received the photo saying sorry we missed you, you must have been out. Outrageous service and will never use them again, nor will I use the vendor if they continue with DPD.”

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Posted 3 years ago

“Dreadful service, after saying that my parcel was arriving at 14.00 on a Saturday, five days later I'm still expecting the parcel, no reply, no information, the app doesn't help at all, my parcel is held at a depot, it's a valuable item and nobody explains what's going on. MB”

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Posted 3 years ago

“Shocking company, drivers always thrashing vans around trying to get 100 plus deliveries done in a day whilst staying inside a calculated Eta window. Would never use this company to deliver a parcel of mine as the app is useless and tells you they have been to your address when they clearly haven't. Avoid !”

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Posted 3 years ago

“Useless company should only use hermes or royal mail if you want a parcel delivered or sent”

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Posted 3 years ago

“They are rubbish if I could have given them half a star I would have been generous. PLEASE look elsewhere.”

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Posted 3 years ago

“Absolutely useless delivery service. Customer service is awful too - expect to be lied to over and over. They didn’t deliver an item next day after I paid for next day delivery. They then tried to make me lodge a complaint against the delivery driver as opposed to offering me a refund for the extra delivery cost charged. Then to top things off they promised a supervisor would call back to get me off the phone… and of course I never received a call back. Waste of time and money.”

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Posted 3 years ago

“They lied about delivering my parcel told me different story's were they left it says parcel delivered and it was not as that day i was in all day don't get your parcel delivered by them”

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Posted 3 years ago

“Worst courrier service ever! Always a hassle to get my items delivered. Every single time.”

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Posted 3 years ago

“Terrible experience with DPD. I refused a delivery and told the driver expecicaly to send it back to sender only to have it redelivered again next day. I missed another delivery and called them to rearrange to have the items redeliver them, I was told they would be delivered yesterday, I am still waiting for the delivery....as of today”

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Posted 3 years ago

“They used to be good, with the one hour time slot always hit and easily tracked. The last few attempts have been gradually getting worse. Am currently waiting for a parcel today. It's nearly 1pm and no one hour time slot has been given and the last tracking shows the parcel in Kent yesterday (delivery is due in County Durham). Customer service chat was automated and of no use and the Customer service number I phoned and then supposedly passed onto my local depot - well they just disconnected straight away. Get your act together DPD.”

Helpful Report

Posted 3 years ago

“If I could give zero stars, I would. I have had two collections booked. The first, they never turned up but marked it as ‘when we arrived we were advised the items were not ready to collect’ which is an utter lie. I then had to wait a week for a rearranged collection, and they once again never arrived, and marked it as ‘when we arrived we were told there was nothing to collect’. Customer service advised me the driver said he was ‘in a rush’. Perhaps in a rush delivering a baby? In a rush to deliver guns to a scary arms dealer? In a rush to go to the bathroom? All fine reasons, we are all human, but don’t lie and say ‘nothing to collect’, ask to reschedule. They have lied twice about things ‘not being ready/nothing to collect’. So, in summary, DPD are ridiculous liars who don’t do their job, proven twice in short succession, and I suggest you stay miles away from this company as it’s useless for its intended purpose of collecting and delivering things. An update: I spoke with someone on the phone earlier today at DPD who said the driver would come back later today to collect, and the person on the phone said they would ring me to give an update later. This didn't happen. At 5pm I rang DPD again and was advised that under no circumstances was the driver coming back as he ended his shift at 2pm! How ridiculous! So, I was lied to THREE TIMES BY DPD.”

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Posted 3 years ago

“Pretty much the worst tracking site. Each search gave a different status with one of them saying that the item was returned. I am awaiting a suspense filled delivery”

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Posted 3 years ago

“An absolute joke. The driver tries to deliver to the wrong address - the street at the back of my house so it shows the correct area on their gps - takes a picture of that building and, when I enquire through the app, keeps sending me the same picture over and over. No other way of contacting them: the phone has a message with no option to speak to someone, What'sApp: a person was supposed to message me 26 minutes ago... still no answer. I had to call the supplier - who were brilliant - so they could cancel the delivery and send the goods back to me with another carrier. Absolutely appalling.”

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Posted 3 years ago

“i was waiting outside for the deliveri he just past and didn't give me my package and say that he delivered at 68 there is no fkin 68 where is my package”

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Posted 3 years ago

“A slight hiccup with my delivery [wrong address and comment would not return that day] was brilliantly solved by a local advisor in York [Grace]. she contacted the driver, arranged the delivery and then checked back later to ensure everything ok. Superb customer service of going above and beyond.”

Helpful Report

Posted 3 years ago

“Parcel was posted on the 27th of July to arrive on the 28th of July. 4th of August the track Parcel website said it had been picked up and delivered to my DPD pickup shop, no info on where this was. This is in effect useless info. Further attempts to track my parcel revealed the parcel was in Nottingham, nowhere near my DPD pickup shop in Scotland. An attempt to call the company on a mobile number cost me £6.39. To get a warning that it would cost £ 6.00 for the call plus local call cost, this call was all of 5 seconds. On line help desk gave about five options of answers, none relating to a parcel that hadn't been delivered for the first time without a one hour delivery slot being given. I asked to speak to somebody that could actually help. I was then put on to a supervisor who told me nothing more, no reason for the 12 days it had taken so far or when it would be delivered for definite. It seems the company do not want to deal with complaints or help their customers, they would rather give them the run around. The first Mobil number I was given was an independant company who charges £6.00 to pass you call to DPD. This is to discourage phone contact with DPD. Absolutely the worst customer experience with any company I have ever dealt with. Expect it might arrive after 14 days but not holding my breath.”

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Posted 3 years ago

“They dont even attempt to make the delivery. I purchased an item for it to just have a journey in a van for a few days with no attempt at delivery. A truly abysmal company”

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Posted 3 years ago

“Bad service. I made order online and paid money. However, when I called to customer service after 2 days to clarify regards not moving delivery. I was told that I need to print out labels which were sent to me via email. I explained that I did not receive anything. After I was transfer from one person to another, wasting my time and money on phone. In the end, customer support could not assist me. They suggested that money will be returned if I will not take any actions (which they did refund). However I wasted my time without getting what I needed.”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,265 reviews