DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,265 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,265 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

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“I would like to give DPD 0 stars if I could. Im currently sitting in a cab on my way to the depot wondering if ill even make it before closing time. (18.30GMT) Why am i in a cab? Well DPD once again promised to collect my business parcels between 09.00-17.00. We waited and waited no one came. I knew this would happen as whenever im not provided with a one hour time slot for collection DPD decide to wait until 5pm then put a message that the driver attempted to collect but no one was home. Funny. I called at 12pm on the same day saying it was imperative the parcels were collected today as i have customer deadlines to meet. After calling they told me to contact their livechat which I did and was further assured it will definitely be collected between 09.00 and 17.00. No one came. Now im rushing in the back of a cab with a bunch of deliveries trying to make it before the depot closes at 18.30. (Its 18:07 at the time of writing this) Im honestly tired of the service ive received. This is the third time. I will ensure this review is posted everywhere until DPD start treating customers with respect and start acting like the big business they claim to be.. Oh they also tried to say they left a card, funny that I have not seen any card from DPD in all of my time using them, even the guy on the phone line checked the driver geolocation and said he could see the driver has not even been close. This has got to stop.,”

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Posted 3 years ago

“Mae DPD ddim yn broffesiynol o gwbl!! Mae’n amlwg iawn dyw’r DPD ddim yn lan i’r swydd!!! Wi’n wedi bod yn aros am barsel ers 14.11 yn y prynhawn ar ddydd Sadwrn 4 ydd o Fedi 2021.”

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Posted 3 years ago

“By far the worse service i have ever… By far the worse service i have ever had. Drivers not even coming to the property or even bother to ring the bell. CCTV footage available to prove no driver ever arrived. Is simple as follows DO NOT ORDER from companies that work with DPD if you NEED your parcel in time. Except if you ok taking it from their office or have a secure delivery place for them to throw it..”

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Posted 3 years ago

“Awful service, my parcel was delivered in wrong address and driver (Preet Sunny) update the system saying I have received and sing by me. From the point I received this notification I have made Alost 8 -10 calls to DPD and every time i was given different info and false promises. To this point I was given false promises and no body can tell me where my parcel is or not even a single call from DPD. spoken to 3 different staff from Greenford Depot and all 3 gave 3 different info and no body cant tell me when exactly I receive my parcel.”

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Posted 3 years ago

“Before 68 days I have send my parcel through DPD to Germany..but still missing and dose not reach to the destination.i tried many time to contact DPD through email but no response....it's more then 2 month gone but DPD not answer my question about my parcel”

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Posted 3 years ago

“Absolutely disgusting service, no regard for peoples property what so ever, I sent a parcel marked fragile and it seems they did all they could to throw it around and smash everything inside to smithereens, the box had huge dents in it. Will never use again, if you actually want your parcel to arrive in literally one piece I would recommend anyone before DPD. The parcel was gifts for my dad, so upset he got a box of smashed fragments. Couldn't get through on phone, went on website to complain and it said my email and reference didn't exist, although i have an account with them and the ref was taken from all their correspondence. Been sat waiting for someone online for ages so thought id give them feedback from another channel.”

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Posted 3 years ago

“"we missed you". bru. I came home and was in the kitchen, i know you didn't come near my home. why you always lying. try to get through to customer service and even thats a shambles. Imagine how much better this company would be with a single competent employee to help.”

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Posted 3 years ago

“One star as you can't give zero. Absolute joke of the company. Two deliveries this week both drivers were spoken to via ring doorbell, clear instructions to leave the parcel at the door. One driver left it just to return for it later on that day the second driver refused but agreed to re-arrange it for a different day. Now both parcels are on their way back to the sender. Dpd didn't notify me about that at all. 2h on the phone and the girls I spoke to hung up twice. Let me also say that one of those parcels contain a Covid test that I need to do just so I can go back to work. Dpd response is to contact the sender and re-arrange the delivery with them. They act like they've done nothing wrong at all! Avoid at all costs!! Joke, not the company. Absolute shambles!”

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Posted 3 years ago

“Yet another missed delivery at the last minute 07544342425”

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Posted 3 years ago

“Disaster of company. Crashed 3 of 4 packages and don’t want to pay for the damage even though they obviously are responsible. Unproffesional!”

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Posted 3 years ago

“Absolute failure with delivery and I find out that the York depot is shut today despite telling me they'd be making a delivery. The only thing been achieved today is incompetence coupled with lies!”

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Posted 3 years ago

“I am awaiting delivery, which was expected on Friday. I checked the delivery status which confirmed the parcel was with the local depot this and the they were to allocate a time slot by 11am. When I checked again the delivery was updated to Tuesday and a time slot would be allocated. I have checked this morning (Monday) and it states DISPOSED OF on Saturday 3.51pm. I have tried to call, no answer; requested a call back- Nothing.”

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Posted 3 years ago

“Grandson Christmas and birthday present lost no refund on postage or articles. In contact with customer services for over 8 months still not offered a penny. I would advise future customer to use a other parcel delivery service🤬🤬🤬”

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Posted 3 years ago

“the delivery driver was stuck behind an oil lorry and instead of taking a 5 minute extended route to our village missed it out entirely!”

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Posted 3 years ago

“is it possible to leave no stars the absolute f...ing worst company ever they are so useless. I stayed home 2 days in a row and they saying they came to mine when they never did”

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Posted 3 years ago

“Waited 3 days, from 9am to 6pm for dpd to pick up a parcel. Customer service was awful, disrespectful, and useless. Will never trust dpd again with a parcel.”

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Posted 3 years ago

“Waited 3 days, from 9am to 6pm for dpd to pick up a parcel. Customer service was awful, disrespectful, and useless. Will never trust dpd again with a parcel.”

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Posted 3 years ago

“Parcel broke, late, items missing and it’s impossible to contact their customers service. Just remote answer in the chat, repeating the same stupid question all the time.”

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Posted 3 years ago

“This is an absolutely dreadful company and service - every time they are used there is an issue. Waited in today and after the time slot enquired where parcel is ,they said the driver missed us ! On to chat for over 1/2 hour no response at all! Apparently to call them is £6 a call”

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Posted 3 years ago

“Never actually manage to deliver to me without incident. Had to chase one delivery down the street to get him to give me my parcel, despite waiting in all day with the front door open. 2nd delivery didn’t even make it into my street before telling me I’d missed them. Absolutely useless, use DHL instead is my advice”

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Posted 3 years ago

DPD is rated 1.1 based on 5,265 reviews