DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,372 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,372 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst ever! My son paid for DPD next day delivery which enabled parcel to be 'left' (abandoned at door without owner's knowledge) with a 'neighbour' over half a mile away (there are about 200 nearer ones). Eventually traced and picked up only to be told it is a frequent problem.”

Helpful Report

Posted 3 years ago

“DELIVERY SERVICE COSTUMER SERVICE ARE OUTRAGEOUS!!!!! Delivery driver doesnt even tried to deliver my item! costumer service just promising and nothing happening!”

Helpful Report

Posted 3 years ago

“They delivered (with evidence as they claim) my package to a totally different person in a another city!!!.. you don't check the city, zip code, ID #dpd?? This company should be taken to court!!”

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Posted 3 years ago

“Absolutely shocking company. Our parcel was supposed to be delivered today for Xmas present. It’s now sitting in a depot 30 miles and they would not let us collect. But told us if it was perishable goods we could have!!! Told them we wouldn’t come in would collect from street but nothing good enough this was lunch time today and they were open until 7.30. My son is now without his Xmas present. Absolutely raging with this joke of a company not delivering until Wednesday now 🤬🤬”

Helpful Report

Posted 3 years ago

“Christmas present never delivered, they just said we'd missed delivery everytime (we didn't as we were always in and have a video doorbell). Failed to deliver on 5 different days. I contacted customer services to provide additional information to help the driver, including land marks, a phone number to ring if the driver was having trouble, and also a what3words geolocation of our front door so they couldn't miss it. Still no delivery. Now I can't give my mum her Christmas present this year. We have had no problem with royal mail, hermes etc delivering to the house”

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Posted 3 years ago

“Received a text from DPD stating that my parcel had been left with my "friendly" neighbour (someone I,d never heard of) not even in our street, the address was clearly marked ,What sort of idiot drivers are employed by this company?”

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Posted 3 years ago

“DPD driver delivered parcel but stole another parcel I had delivered, despicable behaviour, please return the stolen goods this was an Xmas gift !”

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Posted 3 years ago

“Absolutely shocking service. We instructed the driver where to leave a parcel and he clearly ignored our request and sent it back to the depot. Upon speaking to customer services three times I was told that the parcel would be redelivered the following day but that didn't happen either. We received it three days later. Several days later I've had the same sort of issues with a parcel. The driver has said that he's tried to deliver a parcel even though we've been in all day. Very dis-appointing yet again from dpd. I will not be recommending dpd to anyone.”

Helpful Report

Posted 3 years ago

“Shocking service,once again failed to deliver a parcel,I Nicked named them Delayed Parcel Service but driving around over the last few weeks maybe DPD should stand for Driver Particularly Dangerous,”

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Posted 3 years ago

“Shocking service !! Didn’t bother to turn up !! Customer service is a waste is space ! Just hang up on you when they can’t sort the problem out … they change your delivery days without telling you !”

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Posted 3 years ago

“Poor experience. The delivery driver Damien failed to deliver a parcel of spare parts needed to fix a broken machine. Paid extra for next day delivery. I got a message saying "oops we've missed you, be back tomorrow". What a bare faced lie, the driver didn't turn up here to miss me, and the instructions were to leave the parcel in a nominated safe place, so he didn't need a signature. Ineffecient delivery company that tell lies. Maybe this Damian chap will manage to deliver tomorrow... not holding my breath.”

Helpful Report

Posted 3 years ago

“I have been waiting 3 days for my delivery. I stay in all day wait but nothing arrives only to see that it has been taken back to the depot. The call centre was advised that the dpd parcel scanner broke and no further deliveries could be made today. I have been told that it will be sent out again tomorrow. Let's see! This is a gift. By the way, there was a DpD driver in my road today delivering. Why did they not include my parcel on his run. Rubbish service!!”

Helpful Report

Posted 3 years ago

“Received missed delivery notice within 5mins of the delivery window 1hr slot. Photo confirmed driver did not even approach security entrance for the industrial area. No phone call . Shocking service. Drivers name Stuart according to the delivery details. I hope, but wont hold my breath , we get a delivery tomorrow.”

Helpful Report

Posted 3 years ago

“worse courier service, i had come across, been waiting over 3 days for delivery of a Christmas present I bought, driver doesn't even attempt delivery and says 'no access' been waiting outside in anticipation today. have been told to pick up from parcel shop, if that was the case, i wouldnt have paid for delivery and would have rather picked up from the store instead. absolute waste of a company especially close to xmas. customer service is absolutely rubbish too, like they are reading from a script abroad, cant answer questions. The only courier service that cant do their job and deliver parcels, even bloody yodel delivered here. Its not like a hidden address, its a bloody massive historic Mill.”

Helpful Report

Posted 3 years ago

“I've always found DPD good when it came to delivering too me. However trying to use them to send a parcel is a nightmare. They've taken my payment & now I'm unable to cancel the order & claim a refund. They want me to log I to my account but I don't have an account.”

Helpful Report

Posted 3 years ago

“Your service is absolutely shocking your customer service is as bad as your drivers delivering.. you say my parcel will be taken to the local post office yet this has not been done!!! It should be shut down!!!!£”

Helpful Report

Posted 3 years ago

“Paid extra for delivery to arrive yesterday, waited all day after receiving text to say it will be delivered. Then tracking states parcel was refused and is on its way back to sender . Utter disgrace . Nightmare to get in touch with, prerecorded phone message on the number they give you . Worst customer service experience ever with DPD . Utter shambles AVOID . I wish I had the option to use a reliable courier. I would give zero stars if possible .”

Helpful Report

Posted 3 years ago

“This company should shut down instead of running a 3rd rate business. I had ordered a something to be delivered as the item was heavy. Then I get a message saying it will be delivered on the 21st, which was alright. I wake up Sunday morning i.e the 19th and I have a message telling me the driver will be at my place between 12.49 to 13 49. I was okay with that since I didn't have to go out. I waited by the window for the driver, and saw him pull up, he got out without my parcel, stood in front of my building and took a picture and ran back to his vehicle, quickly opened the door and sped off. The next thing I get a message saying that Sorry we missed you we will deliver it on 20th. I called customer service and they contacted the driver who said he would be back in an hour. I waited the whole rest of the day for him he never turned up. Today morning I get a msg saying it will be delivered between 8.09 and 9.09. I waited and then get a message from the same driver that it has been delivered to my neighbour on the ground floor. This neighbour wasn't on my preferred list, plus he never rang my bell. This driver has done this to avoid me. Now I have to carry my item up the stairs. CLOSE DOWN DPD YOU HAVE NO RIGHT TO RUN A 3RD RATE BUSINESS.”

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Posted 3 years ago

“Delivery from Vodafone always says driver encountered a road traffic accident, then I'm given a new date and time .have spoken to customer service advisor who told me it would be here today by 5pm its now 10pm what's going on”

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Posted 3 years ago

“Very poor service. I have been waiting weeks for a delivery which was constantly rescheduled and upon contacting the seller they spoke to DPD who told them it’s been delivered. I spoke to DPD myself who told me they couldn’t help which is just unacceptable really. The tracking information still states it’s out for delivery on Monday 13th December (6 days ago!) Really unhappy with the service as I needed this delivery for the 10th when it was originally expected (I ordered on 26th November).”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,372 reviews