DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,265 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,265 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

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“I won't order from any company who use DPD, any more. I have no problem with any other delivery company but DPD get it wrong time and time again. For seven consecutive deliveries, I was given delivery options the day before expected arrival. Each time, I asked for the parcel to be left with my neighbour. Each time I received a confirmation email, saying this would happen and each time, I received a photo of my front door and a note saying I wasn't, home. You can't make it up!”

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Posted 3 years ago

“Worst delivery company, their app is useless they dont delivery in time.”

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Posted 3 years ago

“They stole 6 quid to tl me they marked the parcel as delivered because.... they didn't deliver it absolute joke.”

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Posted 3 years ago

“Cant rate DPD lower, Paid Currys pc world for next day delivery with a specified time. DPD text me 3 hours before due delivery to say I had altered the delivery date which I categorically did not. Phoned to ask what was going on upshot simply not bothered about messing people about. Ferndown depot Fraudulently altered delivery date to suit themselves. put through to Customer services don't waste your time rude and not bothered either. Avoid this company and people that use with them.”

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Posted 3 years ago

“In one case they didn't make any effort to contact you before delivery. It's easier to send the product back to Netherlands or Germany than just make an effort to contact the recipient. In another case the parcel got damaged and there was no information provided. They just said "undeliverable".”

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Posted 3 years ago

“This is the worst service I have ever seen. Our parcels arrived to the depot, and for 5 days, the driver has been going to the wrong property, take a photo of the wrong house, and say that we aren't home. We had builders at the house waiting for this material and we kept delaying house work. They are actually costing us money. The worse thing is the customer service. Everyday they would tell us that the parcel would arrive the day after, while they wouldn't do it on the system, and everyday we would discover that no dates have been set, and we would have to do it ourselves. I got hung up on for 2 times by the customer service, lied to, promised to talk to a manager, and nothing. We asked for a click and collect option but they refused. I don't know where my parcels are, I don't know what to do.”

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Posted 3 years ago

“Liars. Took a photo of some random road and claimed they attempted delivery.”

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Posted 3 years ago

“I can honestly say that dpd are the worst courier company in the world. If you want parcel stolen by a delivery driver, the this is the company to go for. They are terrible with customers services, with slow unhelpful responses like speaking to a turd. Overall, do not go with these half wits if you value your one and money.”

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Posted 3 years ago

“Customer Services is awful they have no idea how to handle a complaint one operator struggled with basic English and the other so called supervisor was totally unable to see what was wrong. It must be the DPD training do nothing say nothing and you'll be fine.”

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Posted 3 years ago

“DPD are one of the worst courier services I’ve ever experienced. On a number of occasions when I’ve ordered items from Amazon I’ve had issues when the items are being fulfilled by DPD. On more than one occasion they’ve scheduled a slot for delivery and sent notifications and within the hour of that slot I’ve then received a random text saying they attempted delivery when I’ve been at home the whole time. No door rung or knocked or anything. I’ve then had them say at customer requests it’s been scheduled for collection at a random shop nearby when I’ve done no such thing! I’ve subsequently had to wait another day after the day it was due and had to go collect it myself. I’ve called them on a number of occasions to complain and then was told there was a picture taken of a glass door and black surround which is the entrance of my close not my home eg flat front door. Why the courier would drive right up to my door get out their vehicle and take a picture but not press my buzzer to get into building. The buzzer is right there! That’s not an attempted delivery that’s just sheer laziness and stupidity. I then phone DPD again and they tell me it’s available for collection on the wrong day. If I want it rescheduled to my home address I need to contact Amazon. Contacted Amazon twice and they even tried to speak with DPD. Two phone calls from me and three from Amazon no further forward. I later get a notification saying delivery attempted again at 17:30 and will be delivered the next day to collection address. They also told Amazon they couldn’t find my address so how did they have a picture of my front door close. Everything they say is lies! It’s the same delivery driver who seems to be the issue Jason. Customer service just don’t care and fob you off. They make up their own rules and do what they want. Total lack of respect for the customer and the sender. In the end I cancelled my whole order and asked for a refund as it was late and no way was I going to collect the parcel as I’m not doing someone else’s job! Plus after having a lower respiratory infection pneumonia and costochondritis and being told to stay home I was asked by Amazon could I get someone else to collect it for me! Why the hell should I have to or a member of my family have to get something that I ordered for home delivery! Total waste of space DPD. Never been so angry.”

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Posted 3 years ago

“I gave one star because I had no choice to do none as they deserve. The DPD delivery service standards are not acceptable.For two days, yesterday and today we were waiting during the scheduled slot provided.NOBODY turned up or knocked the door or press a bell, then we received emails claiming they missed us. This is outrageous lack of respect to the sender and the receiver. I was also expecting perishable product that has been floating around for more then 3 days.”

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Posted 3 years ago

“Was expecting my PS5 today, cleared my day to make sure I was there to accept the parcel. I got an email saying "Driver A" was meant to deliver my parcel between 12:03-‍13:03. At 12:22 I got an email saying they "Missed me" and that they will try again tomorrow. On the tracking they took a picture of some random person's door. Unbelievable. They never even bothered to come to my door, ring me or anything. These guys are unprofessional and will make sure I won't be using DPD for my Business. I've heard that drivers do this quite often if they are falling behind. Disgusting, do your job, "Driver A". And DPD, why is it so hard to put a complaint in? Kindly point me to your complaints procedure. Avoid at all costs, I've never had an issue with less expensive delivery companies.”

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Posted 3 years ago

“Where do I begin? The usual sub-standard lies and laziness from DPD! They send you an hour time slot on their fancy app, where you can track the progress of the useless driver. Came home early to meet the driver, who was told to leave parcel on the porch, in a secure, gated flat. They have been here before. They inform me they are 15 mins away and I'm the next delivery. I can see on the tracking app, he is very close, 2 roads away... 3 minutes later I get a text to say I wasn't in and they will leave it at my local drop off point, WHICH ISN'T LOCAL! Even though I was here the ENTIRE time, he just couldn't be bothered to come here. I then receive another message saying my parcel is delayed.....how can it be, you still have it!! Ok, so I will go to the shop to collect it tonight. Then I receive a message later on telling me that the parcel has been sent back to their depot....miles from me and will be taken to the local shop tomorrow for me to collect it.... What a piss-take....you can't even be bothered to come back.... Still waiting for the pick up notice number. Lucien, the driver should maybe get a different job that's less taxing for him Avoid this total shower...who spend more on their fancy app than their so called "delivery drivers" and customer service. Use DHL, who know how to treat the customers.”

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Posted 3 years ago

“Very punctual this morning. I wasn’t expecting that parcel so early. Very good service thanks.”

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Posted 3 years ago

“ABSOLUTE JOKE.... twice in three days apparently i haven't been home... i live in a apartment complex that has security cameras all over and on both occasions they have recorded DPD driver entering getting out of his van taking a photo and driving off.. NO ATTEMPT TO DELIVER..customer service polite, but not interested in footage... another day lost chasing DPD'S incompetence.... WILL NEVER USE ANOTHER RETAILER THAT USE'S DPD !!!!!”

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Posted 3 years ago

“Shocking service from DPD Edinburgh. Paid for next day delivery. Teacked the package on our app and they received a note saying he tried to deliver. After speaking to a very rude customer service person discovered he had gone to the wrong address. When we asked to escalate and speak to their manager they hung up. The manager at DPD Edinburgh depot at Newbridge has a lot to answer for”

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Posted 3 years ago

“Parcel to be dropped off at Doddle at Morrisons using 24 hour service. The time stated to drop off was 2 days not 1. So I wait for the collection code, now 3 days. Have to search for contact details, they make themselves hard to find. No response from email. No response from DPD Facebook page. DPD should be ashamed.”

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Posted 3 years ago

“SImply the worst couriers in existance, The drivers seem to run the company, they do what they want, DPD as a company just passes the buck, if you are one of thier customers they will ignore your calls, emails, text, we have had items stolen, and DPD refuse to do anything about it, TIme to take them to court”

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Posted 3 years ago

“I waited in for delivery and got the message that I had missed it! We have a very loud bell and a dog who barks if a bird lands on the drive! The next day I waited in once again & followed the progress of the van on my phone. 15 minutes before the van was due I stationed myself at the window. Within a few minutes I got the message that I had missed it! Again!! I rang the company from whom I was purchasing and they kindly rang DPD to find out what was going on. Apparently the driver had gone to the wrong house! Number 4 instead of number 8 🤔. He would however, deliver later in the day. It is now 6 15 & we are still waiting. It would have been quicker for us to go and fetch these goods ourselves! In future if companies are using DPD for their deliveries I will probably find an alternative.”

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Posted 3 years ago

“I saw the driver pull up outside,went to get my parcel which clearly wasn't there and drove off. Then had the cheek to say i missed the delivery driver!!! Even went out his way to take a picture of a brick wall- which totally proves i was in!!! Cannot even complain to anyone because the email doesn't work and the number i called just said I missed the driver”

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Posted 3 years ago

DPD is rated 1.1 based on 5,265 reviews