DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,450 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra but received item late. Rang up and the lady said we can deliver the item next day, well I didn't pay for next day delivery. If you say you are going to deliver on the day in the time slot you provided you should keep to it. When I eventually got the item the delivery man was holding the item in the corner so it bent. It was card stock so needed to be handled better. I had to send the item back as it's no use to me now.”

Helpful Report

Posted 3 years ago

“What went wrong well everything said no-one was home even though my cctv shows no driver even got to my address. The photo the driver uploaded to prove that he had tried to deliver showed a car send a hedge both of which I don't own. The sender then changed to express delivery before noon on next day. Dpd emails then said delivery after 2.30 And they want more directions even though I've installed the DPD app using what 3 words. Words fail me at the levels of indifference and incompetence shown”

Helpful Report

Posted 3 years ago

“Very angry Very angry. Message to say no signature needed but then parcel taken to ‘local’ collection point which was anything but local. No option to contact them or re-arrange delivery. I had to drive into town, pay car parking and waste an hour collecting. To make it worse, loads of messages saying I was helping the planet by collecting. Really???”

Helpful Report

Posted 3 years ago

“The DPD delivery drivers do not even attempt to drop your package it's clear as the picture is usually a random lane or house. I don't know why any companies use them!”

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Posted 3 years ago

“Late and a lack of transparency with every delivery.”

Helpful Report

Posted 3 years ago

“I agree with all the bad reports waste of time waste of money oh think managers are virtual”

Helpful Report

Posted 3 years ago

“I unfortunately had to make a claim for a lamp that was collected from the seller by a DPC courier and delivered to my door. The lampshade and base were well packaged. Just about everything is on their excluded items list for sending. What's the point in the courier if their is such a list? My lamp base was smashed and it can only be because the parcel was roughly handled. The shade itself was in a box inside the box and fine. Although base which is quite delicate, was wrapped in bubble wrap and the box was lined with large bubble wrap. My claim was refused! Any excuse not to pay out for their couriers handling of the package. Never use them again.”

Helpful Report

Posted 3 years ago

“Absolutely awful. They didn't even attempt to deliver it because it was small enough to be posted , they just left it at a shop”

Helpful Report

Posted 3 years ago

“I waited in my house for a delivery, they never even knocked on or rang my doorbell, just shoved a depot card through the door. I went out to stop the driver but he drove off, blatantly ignoring me. Then today, found out my parcel was being delivered by dpd between 12:45-1:45. I was worried I was going to be late in, so I had a safe place specified just in case. I arrive home exactly 12:45, to find dpd driving off from my house, and not leaving my parcel in a safe place when it does not need a signature. Abysmal company.”

Helpful Report

Posted 3 years ago

“The usual !! This has happened on 3 occasions now. I wait in for the delivery and get a text to say 'we were not able to deliver your parcel as you were not home', even though I have sat in and waited especially!!!!!!!!!! If I now see my package is going to be delivered by DPD I ask for it to be sent by another company.”

Helpful Report

Posted 3 years ago

“The same parcel had to be organised twice as the first delivery was completely messed up, the second time it was organised for a Monday delivery so decided to WFH on the Monday, only to be updated on Monday at 11am with a message from DPD, and I quote "There's a delay with your parcel and we've now sorted it" what they actually meant was that your parcel is now arriving tomorrow as we've messed things up yet again. They are the worst delivery company I have ever dealt with!!!”

Helpful Report

Posted 3 years ago

“My parcel was left outside of my property and by the time I got home was missing. DPD consistency said they delivered’ correctly’ and deny liability or support proof of delivery. It’s the worst courier I can think of. Absolutely disgusting and utterly unprofessional”

Helpful Report

Posted 3 years ago

“Multiple missed deliveries even though there has always been someone home. Ive spoken to DPD on the phone 3 times, only to be told “your parcel will arrive tomorrow”. It is now 4 days late and I am still without a phone. DPD have the most incompetent and useless employees in existence. How hard is it to get an order to a house on time? even with extra instructions and descriptions of the house and surrounding area (obviously to dumb it down for the smooth brain drivers). I will refuse to use this service ever again.”

Helpful Report

Posted 3 years ago

“Waste of time. Gone to the dogs.”

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Posted 3 years ago

“Absolutely useless”

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Posted 3 years ago

“DPD delivered my £999 Brand new tablet to the WRONG address, and after almost 2 days of phone calls and being lied to I have to phone the company I purchased it from and escalate it there. Absolutely HORRENDOUS service, the call centre staff have zero clue but to follow their stupid scripts. I hope this company goes bankrupt.”

Helpful Report

Posted 3 years ago

“Automated telephone lines, no help”

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Posted 3 years ago

“Absolutely awful. They didn't give me the option to choose a time-slot for when my new phone would be delivered so that I could make sure it arrives at a time when I'm going to be in to collect. Attempted twice and nobody home both times (obviously) and instead of giving me other delivery options such as leaving with a neighbour or dropping off at a nearby shop for me to collect, they've decided to send it back to tEE and I have to order it again after EE cancels this order.”

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Posted 3 years ago

“Very bad services.”

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Posted 3 years ago

“Bought tanks for my harley from an old guys estate , mint 2 tone absolute steal at £107 on ebay!bolt on job done ! Wrong dpd delivered think they towed them up the road at the back of their van ,cheapest quote too repair ,paint 1 colour £220 plus vat ! now total cost £371 ,offered £50 compensation which they say is a fair offer in their opinion !”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,450 reviews