DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,372 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,372 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They lied and said I was not home when they did not even try to deliver the parcel! Paid premium delivery and been sat in all day and nobody even tried to buzz my door and yet i checked and intercom working fine and also i can see and hear when people drive up so been watching out window for driver and about 15 mins before End of delvery slot, they marked as i was not at home which is a complete lie. Dpd and pets at home customer service shuts at 6 and he knew that and 15 past 6 he marked me as not home knowing i couldn't do anything. Also app says 24/7 customer service and then says shuts at 6pm. Utter bull of a company! I have anxiety and agoraphobia and now have to somehow arrange cat food at almost 7.30pm on a Saturday because she has none and we feed her a special diet which is why I can't buy from normal retailers so use pets at home and now have to buy her stuff that will affect her health and am having severe on off panic attacks thanks to dpd and lazy liar driver Stewart (William)! Angry and appalled is an understatement!!! If I could give 0 stars I would!! Now I am out of pocket to buy more cat food and the 3.95 I paid for premium delivery!”

Helpful Report

Posted 3 years ago

“i was tracking the delivery online and had been waiting in all day for it, never once did they attempt to deliver but yet send me an email saying they are sorry they missed me... they did not miss me they did not show at all, BS company”

Helpful Report

Posted 3 years ago

“I ordered a new iPhone 13 Mini from John Lewis just before Christmas 2021. At that time I was unaware that John Lewis retain DPD as its main shipping delivery service. DPD notified me on three occasions that my iPhone 13 was 'out for delivery today' but failed to deliver on all three occasions. Instead, I received three DPD notifications informing me that 'due to unforeseen circumstances they were unable to deliver your parcel today.' - DPD did notify me of a fourth delivery date but I wasn't prepared to experience another failed delivery so I cancelled my order with John Lewis and purchased my iPhone 13 Mini from Argos. I'm an avid online shopper and I have now commenced asking vendors which courier they use for delivery and discriminating against those online vendors who use DPD - It is time customers were able to chose from a list of three courier services on checkout. That's the only way you will ever get these nonchalant incompetents to improve their dreadful service(s).”

Helpful Report

Posted 3 years ago

“Beyond shocking, said they left parcel with Mr Smith next door, my lovely neighbour is Sikh and from the Punjab, his name is definitely not Smith and there's a photo online of the parcel being left outside.......customer services deleted the photo (confirmed by nike that DPD deleted the picture) thankfully nike kindly reimbursed me. DPD are a truely shocking company. I had another delivery today from them and i pulled up at the same time as the delivery man, he wanted a photo of my front door open (unlike last delivery man) I got out of car and made my way to open door, he told me could I hurry Up as he is busy......er not really mate, I'm clearly disabled. DPD need to sort out their drivers and customer services ASAP”

Helpful Report

Posted 3 years ago

“I have had issues with DPD deliveries 4 times over the Christmas period. Once on Christmas eve when I paid for the next day delivery of a special Christmas car for my new wife. He said he had tried to deliver but the bell never rang. Secondly, when I was waiting on some drinks/favours for our wedding. Again, the same problem, pretending they attempted to deliver. Thirdly, a present for a friend's birthday. Again, pretended a delivery but no bell rang. 'Tried again' the next day but again, no bell rang. We have tested our bell the day before this delivery and know it is working DPD are the worst delivery service I have experienced and would not recommend them.”

Helpful Report

Posted 3 years ago

“Faked their sorry we missed you with a random black blurry photo. I watched 3 individual drivers drive past and not even look my way. Dylan, Cameron and Jordan feel ashamed. Seems like they are doing it to everyone. I have a disability so can’t go get my wheelchair from their miles away drop off point which wasn’t the one I asked for. You disgust me.”

Helpful Report

Posted 3 years ago

“They employ Liars... Got email/txt say that the driver tried to deliver our parcel. HE DIDN'T as I was by the front door, decorating all day, when I called them to complain, they Hung up🤬”

Helpful Report

Posted 3 years ago

“We were in all morning before during and after the one hour time slot. Then an email saying we weren't in!! Didn't even ring the doorbell or attempt a delivery! Customer service worse than useless. I'm disabled and needed home delivery. Now it's being sent miles away to a pick up point. How am I supposed to get there??? Im never ordering from any company that uses dpd as a delivery company.”

Helpful Report

Posted 3 years ago

“Been a week trying to receive a parcel... keep getting a picture of front door saying sorry missed you ... your driver $%£^$ wont be back today. Twice rearranged delivery to a neighbour who is always in! Contacting is very difficult ... No parcel... no idea when arriving, seems to be going between depot and house and back again... very carbon neutral service! I will be actively telling friends / family NOT to use the service ...”

Helpful Report

Posted 3 years ago

“I placed an order and paid extra to have it delivered on the 31'st. I stood by the door the whole morning only to check my email and see that the driver ,,attempted" delivery but I wasn't home so it will be delivered 2 days later. The picture of the door that your driver put on the app as ,,evidence" is not even mine nor nowhere near my address. So your drivers are taking random door pictures, skipping deliveries and posting those pictures to get out of their work. This is absolutely not acceptable and a terrible experience. Your DEPO called saying that the driver refuses to come back and there's nothing more to be done. So I paid money to ensure delivery, your employee didn't feel in the mood to deliver the paid service that specific day and the response is though luck. Update: The second ,,attempt" on Sunday, it happened again. Your driver pulled up in front of my building, went in the back of the van, after 2 minutes came out empty handed and went back into the car and drove away. When my timeslot expired he set the status as having missed me at home and put up a random picture of a different house. I have it all on video this time because I was sure this was going to happen again and of course, IT DID! I have requested a full refund for my order, no longer interested in waiting around for your employees. I will never buy again from a company that uses you to deliver.”

Helpful Report

Posted 3 years ago

“Waited in all day for delivery. Followed the dpd app to see where driver was. When I was drop 49 of 51 got a notification I was not in and missed my delivery. Then a photo of my front door. Paid extra to have it delivered today. I rang dpd straight away which were not any help. Said couldn't contact driver and would have to rearrange. I paid for this specific day because its the only day was in due to work commitments. Really frustrating as sat waiting for the delivery and no knock at the door.”

Helpful Report

Posted 3 years ago

“Absolute joke keep returning my delivery to sender saying I refused it and no card through door. Even used the leave with neigbour request and they didn't cant understand how im supposed to get my delivery from a company who does not deliver.”

Helpful Report

Posted 3 years ago

“no attempt was made to deliver a parcel which a relative had sent to us. just a cop out text at 5.00am asking us to contact them. very poor service”

Helpful Report

Posted 3 years ago

“Absolutely disgusted. Current investigation in place. Courier said he delivered 4 items when he only gave 3 and took a pitlcture of the 3?! The one he didn't delivery was my upgrade phone worth around £1000 called dpd and they called the driver who was adamant he left it. Absolute liar, threatened to call police and reported to dpd and e.e who are investigating. Drivers name was Dee and its southampton area so please be aware if parcels go missing with this driver. Absolutely disgusted its new years eve, the upgrade was for my partner as a surprise now she's heard me complaining about it and knows, absolutely ruined my new year and absolutely disgusted with the driver, the customer team at the depot in fairness are being quite good in trying to sort it but be aware. DEE, SOUTHAMPTON AREA”

Helpful Report

Posted 3 years ago

“Bence Didn't even turn up to my flat , but said I wasn't in and toke a photo of a shop wall ...Still haven't received my parcel either 👎👎👎”

Helpful Report

Posted 3 years ago

“I paid DPD to return a package that has been held at customs since August 2021. DPD has since not delivered the package to the recipient, nor returned it to sender and has completely gone silent. I need advice on how I can take DPD to small claims court. I have been completely robbed blind. My damages are as follows: £88 to send £61 to return and £400+ worth for the contents.”

Helpful Report

Posted 3 years ago

“trespass through your property a house three doors away to when you ring up to complain about it they laugh at you just found out why over £65phone bill is this good customer service I DO NOT THINK SO”

Helpful Report

Posted 3 years ago

“Never leave a delivery card when a parcel has been delivered to a neighbour”

Helpful Report

Posted 3 years ago

“I ordered a next day delivery to send Christmas presents to my daughter on 20th December. I received no updates, couldn’t get through to anyone on the phone, had to pay £6 each time to call them during which I was cut off twice, I finally learned on Christmas Eve that my parcel was still at the newsagent I had dropped it off at 4 days previous. The automated help service was no help and didn’t answer my questions. My daughter didn’t receive her gifts until 30th December which partially ruined Christmas for her. I’ll be using a different company next year.”

Helpful Report

Posted 3 years ago

“I ordered my animal food for over Christmas and paid for next day delivery. The next day came and went. No card through the door and was told that no one answered, even though we were all in and I had taken other deliveries that day. I contacted them the next day (Christmas eve) I was assured again that it was being delivered that day. The time came, the tracking said our driver Zain was running late and he would be with us shortly. 2 hours that went on before it then said he had just taken it back to the depot. So Christmas no food for my animals had to fork out more money to buy brands from the local shop that my dog in particular had never had before. His tummy didn't like that. So then it's 2 bank holidays straight after Christmas. Then still nothing. DO NOT USE THIS IMCOMPETANT COMPANY. They don't care about the customer the drivers get paid for nothing. They are not the fastest Hermes are by far better then this. I will be doing everything in the future to make sure I never have to use this company again!”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,372 reviews