DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,362 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,362 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After worrying a little at the absence of updates on tracking, the delivery status was changed to "delivered", with a photo of my parcel outside a front door. Except that this was not my front door and it had been sent to the wrong address. The website delivery states explicitly that a photo will be taken with the door OPEN (to ensure it is the correct address, not just chucked outside). Even these basic instructions were not followed. When I politely followed this up with DPD, they replied the driver "might look into it, if they had time". The package was quite expensive and ordered with priority delivery. The driver did not follow this up at all, and the package was eventually delivered to me (kindly) by the householder of the wrong address, who had half-opened the packaging before realising the mistake. A nefarious individual would have withheld the parcel, and it's pretty likely DPD would have not cared at all or attempted to follow up their mistake/offer a refund. Extremely poor service.”

Helpful Report

Posted 3 years ago

“Absolutely disgusted no message to tell us about the delivery and yet they left it outside in the pouring down rain and snow I am disgusted my brothers medical supplies that need to be kept sterilised have been ruined and unable to use so now wasted thousands of pounds thanks to dpd not telling us or anything about a delivery”

Helpful Report

Posted 3 years ago

“Wrong address. No means of correcting it, just a non-repliable text saying we will deliver to the same wrong address tomorrow. Had to opt for collecting a parcel I've paid £7 for them to deliver”

Helpful Report

Posted 3 years ago

“The worst company ever to be dealing with. Never received my parcels and later on I found out that they were damaged. I never received any refund as well. Poor communication and customer service. The drivers are also very harsh 😕 on those parcel.”

Helpful Report

Posted 3 years ago

“I sent an expensive item next day delivery, leaving it at Sainsburys on Sunday to be collected Monday . It didn't arrive... My customer was upset and I was frantic. I then started a torturous dialogue with customer services trying to find my parcel. I was frantic but just told they were making enquiries..Next morning I was asked for details I had already supplied. I decided to go back to Sainsburys..(a 20 mile round trip) This was Wednesday.. It was there (thank goodness) and customer services said there were lots of parcels as dpd hadn't picked any up since the Saturday. I took my parcel back as I couldn't trust dpd any more and will use another courier... No apology or explanation.. I asked for and got a refund of the postage and insurance but nothing by way of apology.. I'm gobsmacked about the complete disregard of my complaint and that there has been no acknowledgement of the stress I and my customer experienced..”

Helpful Report

Posted 3 years ago

“Shocking service, I've had multiple issues with DPD. For my first parcel the delivery driver said that I hadn't answered the door despite being in all day and no one knocking. Then for a separate package they sent a photograph of the outside of a neighbouring building and said that it's been delivered. I have no idea where my parcel is and after ringing up the customer service number they don't know which person they delivered it too and said I failed to pick up calls they never made. Unreal.”

Helpful Report

Posted 3 years ago

“I took a leave to collect my parcel, the driver went to the wrong address. The next day they messaged me 30 minutes ago reaching my place during a working Tuesday at 12 noon. Now they are sending my parcel back. What a useless service”

Helpful Report

Posted 3 years ago

“DPD driver didn't even knock! I was waiting for a very important package to be delivered and had arranged to stay at home for that specific delivery. I was in the living room which is right next to the front door, I heard someone come up to the door then leave and 5 minutes later I got a text message saying 'sorry we missed you'. There was no knock!! Absolutely disgraceful!”

Helpful Report

Posted 3 years ago

“Missed the delivery as I was on the loo at the time the driver knocked. Okay with that.Not happy they are now delivering to a shop in town! Great, not, no option to rearrange the delivery.”

Helpful Report

Posted 3 years ago

“Never buzz my apartment and leave packages outside or in another building in the complex”

Helpful Report

Posted 3 years ago

“Failed to deliver as agreed then sent false message saying item had been delivered. In reality, it hadn't but was being taken back to depot because the driver simply couldn't be bothered to do his job properly. You pay peanuts - what are you going to get? Hopeless outfit, why Amazon still put their reputation at risk by using this lot is beyond me!”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful company. Left note on door asking parcel to be left in safe place as requested by DPD. The note was ignored and parcel taken to shop in unsafe place of town. DPD customer service denied that note was left although note clearly shown in courier photograph. I would never use this company again . Disgusting service.”

Helpful Report

Posted 3 years ago

“I ordered item and seller promised express delivery but sent it next day so for some reason dpd are not sending item out until monday when I asked young woman at dpd why i had to wait she stated they work monday to friday but it was a lie as next day with dpd is also delivered on saturday or sunday! Totally dishonest company!!!!!!!”

Helpful Report

Posted 3 years ago

“Delivered to wrong address:- Although my road name is actually screwed to my front wall and the wrong road name is on the pavement about 3 m from the wrong house, the parcel was left at the wrong road (but right number). The driver sent me an email that he had "left the parcel at the wrong road neighbours house". I saw the van backing out so I managed to stop him and asked where my parcel was, he recovered it from the back gate of the right number of the wrong road!!!! - so he hadn`t even left it safely with anybody.”

Helpful Report

Posted 3 years ago

“My house number is 2, Driver left the parcel at the wrong road, then lied to me on an email that it was left next door - no 4 (at the wrong road)..... I chased him and he recovered the parcel by the back gate of number 2 wrong road, so he didn't even left it safely with this neighbour at number 4. Awful and pathetic behaviour.”

Helpful Report

Posted 3 years ago

“Where do I start? 90% of the time not bothering to come to the front door (up one flight of stairs). Instead they dump it where they like - outside in the street, in the communal hallway, or even dumping outside someone else's flat over the road. I can't even explain the laziness of these drivers. They truly are the worst courier company and almost always don't deliver as arranged.”

Helpful Report

Posted 3 years ago

“When is DPD not DPD? Answer: When a driver in a DPD marked vehicle, in DPD uniform drives into your front garden off the gravel driveway, gets stuck and causes damage apparently. If it looks like a duck, walks like a duck and quacks like a duck, it’s a duck? And it is shocking that DPD won’t accept any liability or offer any assistance. According to DPD it wasn’t one of their drivers, which is strange, because I am sure we can all agree that the photo is of a DPD van? DPD claim it was an employee of M&S Townend Ltd., a delivery firm owned by Mick Townend based in Leeds. He is refusing to accept liability either saying that my garden should have been coned off! The job was booked by the supplier of my order with DPD, they are paying DPD. DPD have flat out refused assistance on helping me to get this sorted, even refusing to provide me with details of who the actual company who did the delivery were and I am left high and dry with repair costs totalling over £450. So if you’re thinking of using DPD for any delivery. Don’t. And if you’re thinking of using Mick Townend don’t. Mick has consistently lied, dodged liability, tried to hide behind DPD by refusing to provide his company details when requested to do so and trying to leave his employee high and dry for the damage who lied claiming the package weighed 50kg when it actually weighed 25kg. Unscrupulous at best. You have been warned!”

Helpful Report

Posted 3 years ago

“Personally I think 1* is too high a rating for this company,who delivered someone else package to my house. Firstly I thought no I'm not going to take it a quarter of a mile and deliver it myself, they can redeliver it. I first tried the online chat feature on their website and got a message back that never actually answered my message. Then I tried the whats app feature and got the same treatment asking for the same information even when I had given it. Next up was the app, which only worked once after I downloaded it, then failed to open. Then the phone which I resisted using because of the time factor..."our phone centre is close at this time" 🤬 Eventually I did go round and delivered it but next time I'll just bin it or stick it in the post box. What a way to run a business !!!!!”

Helpful Report

Posted 3 years ago

“Misleading or false and inaccurate information everywhere on their platform. These people are nearly impossible to reach, got incredibly bad customer care and will lie to your face. Essentially once they get your money they don't care about providing any useful information. Been stuck with a parcel they refuse to collect from my door, and none of their drop off points will accept either because it's 50 X 50 X 40 cm, thus to big. It's a dead end, most of their customer care agents recommend I keep cruising the city until a good Samaritan accepts it at one of their drop off locations. (Drop off locations don't have to accept large parcels based on their contract. DPD doesn't want to collect from my door).”

Helpful Report

Posted 3 years ago

“Horrendous company.......please Avoid at all costs !!!!! I ordered an item from Huawei and they said DPD would be delivering it. i got a message from DPD that they would be delivering it between 11.30am and 12.30pm today,, i had a dental appointment so i said leave my Parcel in a safe place on the websight, and i got a confirmation text saying they would leave it in a safe place, my safe place was in a cupboard right next to my front door with an open padlock, i said leave it in the cupboard and lock the padlock,(this is a really secure cupboard so there is no chance it could get stolen,,) and i left a big sign on the cupboard ( DPD please put any deliverys in this cupboard and close the padlock), when i was at the dentist i got a comformation email from DPD saying my item has been delivered and i could click on the link they sent me as proof, when i clicked on the link it showed the parcel right next to my front door, i thought great they are taking the picture of the parcel next to my front door and there going to put it in my safe place the cupboard next to my front door and lock the padlock, like i requested !!!!!! i got home 30 minutes later after my dental appointment, walking up to my front door i noticed the padlock was open just how i left it, i thought strange they must have forgot to lock my padlock !!!! i looked in my cupboard and it was empty, I was straight on the phone to DPD and told them you have said my item has been delivered and it has not, they said let me check, and they got back to me and said, yes it was left at your front door !!! i said did you not get my safe place request as i got a confirmation email you did !!!! they said yes we got your safe place request, the Delivery driver was supposed to leave the parcel in the cupboard next to your front door and lock the padlock !!!!! i said well this has not been done !!!!! they said let me speak to the driver and i will get back to you, after holding on the phone for a couple of minutes DPD said the drive had left the parcel on my door step !!!! I said why ? when you have my safe place request and its been confirmed to me by you that you received it,,,,DPD said i am sorry you never received your item, please take this up with the company you bought the item from !!!!!!( what are you Joking me ????) Because of the Delivery company DPD !!!!!! A £300 pound item i ordered got either stolen or there Delivery driver took the picture and took the item away with them again,, please Avoid this company they are Terrible they dont deserve any stars,, Terrible Terrible Company. I mean these are simple instructions for a delivery company to follow,,I am devastated that my item got stolen or never really got delivered in the first place, it took me 3 months to save up enough money to buy this item,Just for DPD UK, to simply not do there job and deliver an item securely and properly. Thank God for trust pilot and the other 6 review sights i am going to send this review to,,what's important to me is that i can warn others of this Terrible Company so they dont have to suffer the terrible service i got, I will also not order anything with the company Huawei UK, anymore because I know they use the delivery service of DPD UK.”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,362 reviews