DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friday 4th Sep = "Great news, we have your parcel and it's on its way to you". Liars. Parcel hasn't arrived and will now probably be delivered on Monday now because they won't deliver over the weekend.”

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Posted 5 years ago

“Absolutely pathetic Service!! Delivered my urgent parcel on wrong door number with image on delivery they provided as proof justifying my complaint, when I called CS they lied and refused to accept the error. No resolution offered to me. Waste to money and time !”

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Posted 5 years ago

“Awful company, rude driver, drove past made no attempt to deliver parcel”

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Posted 5 years ago

“I waited home all day. Dpd liar claimed he tried to deliver. He didn’t. I saw him drive past my apartment without stopping. 45 minutes I am informed he tried to deliver and left a note. He did neither of these things.”

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Posted 5 years ago

“Why businesses use DPD is a wonder to me. They absolutely messed up the delivery of my item even when the seller advised them to deliver the item to my home address and following multiple phone calls from me to DPD to advise them to deliver to my home address. They still tried to deliver to the local store and when the item could not be scanned in by the store, they advised me that it would be delivered to my home address but told the seller they were sending the item back to them as it was undelivered. The seller then advised me of this and refunded my money immediately. Can you believe that when I got home, DPD had delivered the item to my neighbour and now the seller has to spend their money arranging another courier service to pick up the item as I had already placed an order with another seller as soon as my money was refunded. DPD is notorious for bad service and I truly wonder why businesses still use them, to their detriment.”

Helpful Report

Posted 5 years ago

“Yet another DISHONEST DPD driver Said he came at 18.17 and took a photo of a hedge from the road about 400 metres from my house I had paid extra for quick next day delivery Will now check with sellers if they use DPD couriers - if they do I'll buy elsewhere”

Helpful Report

Posted 5 years ago

“horrible company, they are thieves, this morning I received the box of my new phone EMPTY !!!! the box was open, the tescomobile seal was torn and they took the phone from me leaving me only the box with the headphones and the charger, a 1300 pound phone !!! do not trust !! I will never do this again and it has not just happened to me, many friends have received empty packages .. yuck”

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Posted 5 years ago

“Same as many other Customers-tell us the truth . Driver is running late ! . Look on tracking and he’s back at the depot!”

Helpful Report

Posted 5 years ago

“I wish I could give no stars. I was waiting for a delivery on the Friday and monitoring the tracking system when I saw that they had supposedly attempted delivery on the Thursday but I had ‘refused to accept’. I was very confused as I got no text or email warning me that they were going to try and deliver and I was in all day on Thursday by the door waiting on a tradesman. They definitely didn’t come when they said they did. I called to query but was told my order number didn’t match my postcode so they wouldn’t talk to me and I had to call the seller. Seller confirmed that the details were correct and told me not to worry as DPD were obligated to attempt delivery at last 2 times. They didn’t try again - item was shipped to the Midlands immediately after the supposed attempt on Thursday and returned to Germany immediately. Item is now sold out and so we’re left in the lurch. No one has replied to my emails or formal complaint, and I can’t get through on the phone. Absolute cowboys with no transparency or accountability.”

Helpful Report

Posted 5 years ago

“ooooo my god,,, DPD must be the worst shipping company on this planet... been waiting for a package from england to denmark, it never came, they returned it to sender. but dpd have never contacted me about it was here, no message, no noting. and its not the first time this happen with DPD... if i dont get the postage back i paid for, from seller, u should give me that money back...”

Helpful Report

Posted 5 years ago

“They will not allow drivers to deliver early, do not make any allowances for toilet breaks, traffic jams, businesses not opening gates, not being able to park, and they only give a short window for each job which is not changeable. Feel sorry for the drivers.”

Helpful Report

Posted 5 years ago

“Terrible delivery company Never find address (only delivery company that fail to find us) Not able to speak to someone direct to sort issue Just awful awful company So far 20 mins the agent has been typing - after admitting the driver clearly went to wrong house (sent a photo of a property I can’t even find on my street) Still waiting!”

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Posted 5 years ago

“I can’t actually give them no stars but would if I could! Apparently delivered a package but not to me, then confirmed they had lost it in the depot. No problem - will deliver Saturday instead of Friday. Then Monday (but realised it’s a bank holiday) so then Tuesday. Called today to see what time and no - it’s tomorrow (Wednesday) now - though won’t hold my breath. What a total shambles. 3 managers not bothered to call back, director of customer service and exec team all doing nothing.”

Helpful Report

Posted 5 years ago

“Sunday morning, hasty driver didn't read the address properly(road|mews). Showed up at the wrong place. Didn't even try to call. Recieved a mail explaining I missed the delivery. Contacted immediately the customer service to explain the situation and have the driver come back. Nope, didn't care at all. The advisor on the web chat not helpfully at all. Saying the driver could come back today but no guarantee. Saying someone else will come back the next day (aka bank holiday). The make it right service is even more useless. Overall pay extra for a next day delivery and get it when they want to deliver it.”

Helpful Report

Posted 5 years ago

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Posted 5 years ago

“The service is awful. Delivery driver always return parcel back to Depot without actually attempting to deliver to my front door at Maran way DA18.”

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Posted 5 years ago

“Do not deliver just say can’t get there”

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Posted 5 years ago

“After competing a night shift awaited for dpd to deliver as this was a present the driver did not ring the buzzer or rang the wrong one tried to contact dpd WHAT A SHAMBLES CUSTOMER SERVICE IS”

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Posted 5 years ago

“My parcel is showing as arrived at the depot and the online chat person tells me it has not been scanned in since the till today the 27 and i need to go back to the seller to raise a query. Are there no procedures and checks to see if parcels get delivered. Seems like a free for all. Something goes missing no one knows and no one is bothered. Will never use DPD”

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Posted 5 years ago

“Customer service a disgrace. Automated answering service. Eventually when you get thought to a human being . It’s a grunt of a reply(Hold) Embarrassing”

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Posted 5 years ago

DPD is rated 1.1 based on 5,373 reviews