DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,758 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,758 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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373

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do not recommend them when there are better more reliable companies to use. They accepted a parcel with the value of £600 to go to my daughter in Spain, knowing that since Brexit, Spain were not accepting parcels from U.K. ( they have since suspended this service) It was returned to UK and sat in Birmingham hub 3 for 1 1/2 months. My parcel was kept for nearly 2 1/2 months in total to then be returned to me. If you search DPD to book online you get DPD local which turns out to be an online service which then turns out to be Parcel2go but only in the small print at the bottom of the page tells you that. They are only contactable on line with each contact taking 24-48 hours for reply and you get pushed from pillow to post with no answers. Contacted the CEO his team replied to remind my contract was with parcel2go so that was no different just referred onto online team again ! I was told several lies......... I.e don’t worry it’s just a blip in our system it’s not being returned to sender. That it was still in Spain and waiting for it to come back. That it had been delivered to the receiver when in fact it was tracked to Birmingham. I’ve had the phone put down on me and been told it’s in Birmingham with 1000s of others and I just have to be patient and wait alongside everyone else. Their own teams that are not part of the online team I.e export and local teams admitted that it was appalling customer service but couldn’t help. The time it was kept cost me over a £100 because of what the parcel contained on top of what I paid DPD nearly £46 Absolutely appalled and would hate for anyone else to go through the same experience.”

Helpful Report

Posted 5 years ago

“Pathetic service -avoid using this useless delivery service company !! Pathetic service. Failed to collect parcel on the day booked, claimed to arrive on sight - we checked our CCTV camera but no one arrived to collect the parcel at claimed time. Near none existent customer service---avoid using this useless delivery service company.”

Helpful Report

Posted 5 years ago

“They don't even try to deliver to the door but say that nobody is home and they drop the package at a shop, very far from the home address.”

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Posted 5 years ago

“The only people I want to deliver my parcel!!!!”

Helpful Report

Posted 5 years ago

“You've lost my parcel which was sent to Australia. First you lost the paperwork now the parcel is missing too. You will not supply photographic evidence to prove delivery. The signature was Returned. A terrible company, advise everyone to avoid like the plague.”

Helpful Report

Posted 5 years ago

“Terrible. Waiting in all morning for a parcel, when I get an email saying we missed you. For reference I work from home and sit right by the front door - we also have a very loud doorbell. Noone knocked or rang. I spoke to someone on chat and they said nothing they can do. So I asked for the complaints procedure at which point they ignored all messages from me.”

Helpful Report

Posted 5 years ago

“Waited in all day, no one knocked then found the card sorry we missed you will try again. This was the alleged second time of delivery with a card. 1 hour later I was waiting for a second parcel which again stated that I wasn’t in, 2 parcels in one day and apparently I wasn’t in . This isn’t the first time that did have delivered to me and the last time I had the same problem. One of the worst companies I know of, very unprofessional”

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Posted 5 years ago

“Driver said tried to deliver but he didn't get said tried to call me. He did not”

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Posted 5 years ago

“On several occasions delivery guy and shop that does drop off/pick up refused to wear masks or make space. When I asked them not to endanger me said didn't care if I died as I'm ill. DPD head office have refused to act on complaint or give me complaint procedure. They also told me their advice to drivers is they don't have to wear masks!”

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Posted 5 years ago

“Ridiculous service.... next day delivery it was . driver didn’t even bother to knock on the door .. now I have to wait for parcel another 2 days . Horrible service...”

Helpful Report

Posted 5 years ago

“Ik heb nog nooit zo’n slecht bedrijf meegemaakt (op VidaXL na misschien). Eerste keer dat ze langskwamen paste de dozen niet (ze waren precies het benodigde formaat en gewicht), vervolgens vier keer een nieuwe afspraak ingepland waarin ze nooit zijn komen opdagen. Gebeld, gemaild, word ongelofelijk onaardig behandeld. “We zijn in de straat geweest maar het is niet gelukt.” Wat is niet gelukt? Aanbellen? Ik kan overigens op de camera die wij hebben zien dat er niemand langs is geweest en beide huisgenootjes waren de hele dag thuis. Erg knap dus dat het dan niet is gelukt. Laatste keer dat ik belde zou meneer een nieuwe afspraak inplannen. Weer nooit komen opdagen, ik heb gebeld, waren ze niet op de hoogte van de afspraak. Meneer heeft deze nooit ingepland! Dus meneer die mij zo onaardig aansprak en tegen me loog: goed gedaan hoor! Petje af. Uiteindelijk heeft het bedrijf waar het pakketje vandaan kwam geregeld dat UPS zou komen. Eindelijk, na 2 maanden, is door UPS mijn pakket opgehaald. Ongelofelijk.”

Helpful Report

Posted 5 years ago

“Worst service ever! Website not working! Rude personnel. Asked to have my parcel delivered at DPD point, they were going to take care of it - after calling them 4 times since website out of order to do it myself! Parcel delivered at my door and I'm not home to pick it up for another day!”

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Posted 5 years ago

“They are total scammers !!!!! My packed that I sent was lost and has Been showing in transit for a few months. To try to contact costumers service is impossible!! Trying over 2weeks to solve this.... Nobody answers phone, online chat not working, email not responding...please do not use these scammers!!! They are literally the thieves !!! DPD local lost my parcel cost £200. The claim is not working. Total scam company. Avoid!!!!”

Helpful Report

Posted 5 years ago

“Dpd makes me sick, My parcel was lost in their own depot and now I lost a lot of money as my parcel was bought from alibaba and sender no more exist , don’t have contacts and so on. And now dpd wants me to contact sender until then they will not start searching for my goods. Absolutely shocked, lost my money! Never had any problems with the other courier companies. They customer service hired from South Africa who don’t give any advice.”

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Posted 5 years ago

“So I payed extra to get my new tv delivered today me and my father were both home and all I can think of as the idiot driver took a photo of my door was that he thought it was a good idea to use a doorbell that has out of order written across it in big red letters and not bother knocking. Genuinely embarrassing that a company of this size can hire someone as useless as this and when I phoned up they just said we can get it to you tomorrow which when I'm paying extra for next day delivery is unacceptable driver name is Gentjan oxford area if you get this driver I wish you luck as you won't be receiving your parcel”

Helpful Report

Posted 5 years ago

“The worst courier ever! The status is Not update in the apps and internet, the parcel is not delivered on the chosen appointment! They would not even tell you oops sorry we can’t made it or we will just not do it, instead they just give you surprise whenever they want. Left my 200 € parcel in front of the door without me being informed and not even bothered to pass it to one of my neighbor. I am still waiting for my another parcel which was supposed to be deliver yesterday, again nth been delivered and of course no status update either!”

Helpful Report

Posted 5 years ago

“I SENT A PARCEL ABROAD VIA DPD ON 04 JANUARY 2021 AND MY PARCEL IS STILL IN TRANSIT!!!!!!!!!!!!!!!!!!!!!!!!!!!! NEARLY 4 MONTHS I HAVE BEEN CONTACTED DPD EVERY WEEKS, BEEN PUT ON HOLD , TRANSFERRED,LIED AND BEEN REPLIED THE SAME: "I am extremely sorry for the hassle you and the receiver had to go through regarding your parcel delivery. I can totally understand why you are so upset about this and I can not apologies enough for the upset and frustration caused."" BUT THATS IT!! NO ONE TELLS ME WHERE IS MY PARCEL. I WAS DEMANDED TO PAY DUTIES ON IT, EVEN THOUGH THAT ITS A GIFT UNDER £50 AND WAS TOLD PARCEL WILL BE RELEASED AND DELIVERED THE NEXT DAY, THAT WAS A MONTH AGO. IT IS AN APPALLING SERVICE WITH NO ETHICS AND AN INDEPENDANT UK REGULATOR BODY SHOULD BE SET UP TO AUDIT AND FINE ACCORDINGLY. I WISH AMAZON WILL HAVE A COURIER SERVICE AS THEY WILL BE MUCH MORE SUPPORTIVE I AM VERY FRUSTRATED.”

Helpful Report

Posted 5 years ago

“A DPD delivery driver left his van in the middle of a narrow lane at Cann near Shaftesbury in Dorset. After about 5 minutes I beeped my horn once. He came out of the house he was delivering to and told me that “it’s a lockdown - do you know what that means - it means you shouldn’t be out on the road at all” ! He obviously thought only Official DPD drivers are allowed on the road. What a joke.”

Helpful Report

Posted 5 years ago

“My parcel came from the Netherlands to Bristol dpd they rang me on the Friday to say it will be sent out that afternoon..great waited in only to get an email to say I’d missed them ?? And to reschedule,so I did for the Monday only to have another email saying I’d missed them again.. after a number of phone calls for 3 days and they kept saying it will be ther next day.I said you have my phone number call me if you’re lost. I live on a main road how can they not find me!!!this happened for 4 days finally the day I received it the guy was very rude. My parcel took longer to come from Bristol than the nethelands.absolutely awful company.”

Helpful Report

Posted 5 years ago

“EX39 5HW Shocking Negligence! The delivery took place EX39 5HW. A consignment of 12 big boxes from China with valuable private items. Initially a notification email came 12th January that it was delivered, which was simply impossible due to it had just been sent from China a day or so before. We could not find any reliable information, and were worried, particularly, as we don’t reside at the address currently due to lockdown. Then suddenly this huge volume delivery takes place middle of March, WITHOUT ANY NOTIFICATION, neither prior not after the delivery! The boxes would have just been simply left by the front door at the house in rural area with no immediate neighbours just under the weather. Thankfully, the dog walker from the neighbouring village saw the boxes and contacted us, so, they were finally rescued. Quite astonishing - no single notification! This delivery cost us £2,050, plus the value of the content; and our belongings could have just got destroyed by the weather or simply picked up by someone. Shocking negligence! Avoid this carrier!”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,758 reviews