DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

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“Here's what went right: the parcel arrived in Egypt. That's it. Then it spent 2 weeks in an undisclosed location. All communication with dpd utterly futile. Now I believe it is on it's way back to the UK. Way to go dpd”

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Posted 4 years ago

“The driver literally parked outside the house got out the van went round the other side of it then got back In and drove off then went to the app and it said he didn't have the contact information or along the lines of that practically no effort made at all”

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Posted 4 years ago

“Apparently gabriel left my parcel (a tablet) with my neighbours even though they were both at work at the time stated. Didn't try to deliver to my address, my wife was in,no card left, neighbours have no knowledge of parcel being left and they are 100% honest people. A photo was supplied showing there door number! No image of the parcel actually delivered to an open door. Dpd customer service do not give a toss, neither does the well known e selling site. I can't help thinking the driver chose the house that looked like no one was in to claim to have delivered to. Shall not be ordering anything that is "delivered" by dpd again.”

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Posted 5 years ago

“the dpd driver leaves the card and pick up without ringing the doorbell when someone is at home takes pictures and drives away like a thief, punish them for it, the parcel was stolen by the driver”

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Posted 5 years ago

“A DPD driver reversed a 7.5t truck into my car and drove off, leaving heavy damage to my vehicle. I located CCTV footage and other evidence the next day and went to DPD with the proof. Ignore emails and have not followed up with this at all. Disgraceful behaviour. Odd that DPD has very little or none active social media - lots of complaints online though.”

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Posted 5 years ago

“Never had a parcel on time, and often lost. I activly avoid companies that use DPD now as im sick to my back teeth of no parcels. Customer service cannot be badly scored when it simply doesnt exist. Do DPD even employ any customer service agents? Or just dis-organised warehouses and drivers that mistake hedges for houses?”

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Posted 5 years ago

“Jared, the driver, claimed to have attempted delivery at 11.26. Sadly, that message was left for us at 10.30, so go figure. Also the image he took of our unattended front door was a shot of the road outside clearly through the windscreen. He was sitting, at that point, about four feet from a two foot high sign with our house name on it. It is just lying, pure and simple. And this isn't the only time it's happened. DPD are without doubt, the worst company providing this service in the country. I note as I complete this review that there are boxes to tick for what kind of customer service I received and of course the answer is none - it simply isn't possible to complain to DPD.”

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Posted 5 years ago

“I booked a parcel with drop off but QR code was not generated so it will not be accepted by the drop off point. There is no number for DPD that I can call. I had 2 parcels that were supposed to be picked up on Tuesday, no one showed up or gave me a call; it was re-booked for today (by P2G) - no one showed up again. I cancelled that order through P2G and ordered directly through DPD website. Code was generated for one parcel but not for the second one. Now I have NO OPTION to switch to printing the label at home or to regenerate the QR code. None of the numbers for your customer service is working, I've been trying to get through since yesterday. The online chat is not working. Nothing is working - just the payment system to send money to DPD for the service that I failed to receive 3 times now! THIS IS THE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD IN MY LIFE. This is unacceptable and there is no excuse to failing the customer 3 times with the same parcel!!!”

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Posted 5 years ago

“Apporling driver has just dumped 650 quids worth of stuff in my back yard and left it no common sense at all.”

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Posted 5 years ago

“The worst service in the UK 3 missed deliveries, waited at home the whole day, no call or anything informing why. Driver just did not bother to try the address. Absolutely diabolical service!”

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Posted 5 years ago

“It took me 4 weeks to send a parcel from the UK to mainland Europe. After the first attempt it was send back to my address with no explanation. It was picked up for the second time and it took 1 week to reach the final destination but two more weeks for the parcel to be actually delivered due to unprofessionalism and ignorance.”

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Posted 5 years ago

“Very unhelpful driver, asked my name then literally ran away, leaving two large boxes at the bottom of my front steps. All he needed to do was lift them to the top of the steps but he couldn't be bothered. I will not order from companies that use dpd in the future.”

Helpful Report

Posted 5 years ago

“I missed a day of work just for a useless driver not to bother and read properly my full address ( 148A) instead the driver put a stupid note on my neighbors door without even knocking on her door. Terrible service all around”

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Posted 5 years ago

“1. They delivered pay parcels to different addresses. 2. They lost my laptop and spent a whole week lying to be that it will be delivered the next day when that didn't happen, they would say the day after and so on. I'm still waiting for my pc. 3. Customer service in the complaints department still hasn't contacted me yet.”

Helpful Report

Posted 5 years ago

“High risk shielding category with sign on the door as per your company instructions..."Simply leave a signed note, attached to your front door, instructing our driver where your parcel should be left. He will take a photo of the signed note, along with a photo of where he has left your parcel as proof of delivery". Such a shame the stroppy driver hasnt read your companies instructions, threw a hissy fit when we refused to the open the door and refused to leave our parcel throwing it back onto his van and more than likely has broken the contents. Should be noted that this is not our usual driver, he is nice and helpful unlike the buffoon we had tonight”

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Posted 5 years ago

“Two deliveries in a fortnight to NN10 6EE on behalf of the same retailer. The first was delivered to the neighbour despite the neighbour insisting it was the wrong address - the driver didn't give a monkeys. And today I waited in all afternoon before getting the "missed you" text. This time tried to deliver to the OTHER neighbour and gave up. Truly, truly awful company.”

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Posted 5 years ago

“The worst service, 2 missed deliveries, 1 missed day at work, no call or anything informing why, Terrible service all round!”

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Posted 5 years ago

“The messenger found me downstairs, carrying my twins upstairs, to the 3rd floorwhere we life. He said he will not carry the package as i was already there. Very little empathy, and very bad way to talk to a customer”

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Posted 5 years ago

“Shocking Disgraceful Driver Behavior . Broken goods . The Driver says he delivered it but nothing was .”

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Posted 5 years ago

“horrible driver, don't want to deliver parcel, he just comes to take picture of outside building and leave while we are chasing behind him and ignore us completely”

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Posted 5 years ago

DPD is rated 1.1 based on 5,373 reviews