DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,201 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,201 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

360

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 supposed attempted deliveries ...all of which i was at home waiting for them ....last one supposedly called at 8.02 pm .... but according to their tracker the van was over a mile away ! ..... impossible to actually speak to a real person ....believe me i have tried ..... shockingly hopless company but seems to be pretty standard for private delivery companies in the UK”

Helpful Report

Posted 8 months ago

“Worst company. Stupid delivery. No contact ...message..couldnot deliver. You hire only stupid ppl?”

Helpful Report

Posted 8 months ago

“Drivers are incredibly rude. On item pickup they simply shout "hello" without ringing the doorbell then leave immediately, not even leaving time for me to leave my front door. You can't leave a complain either. Horrid service all round”

Helpful Report

Posted 8 months ago

“Awful i watched the delivery van come out of my window two men step just having a chat they open the back of the van full of other parcels and one closes up the van and they drive off.The absolute audacity. DPD proceeds to send a message about Sorry we missed your parcel is coming tomorrow.No DPD you didn't miss me your drivers are just incompetent and blind.I am so appalled i do not pay for bad customer service at all you should be ashamed Harwinder and you do not deserve 4.7 stars”

Helpful Report

Posted 8 months ago

“I hate this company to my core and if I knew they’d be the one to deliver my Amazon package I wouldn’t have made the purchase. The delivery driver did not attempt a delivery, instead they put that the item was refused; due to putting the refused status a re-delivery attempt can’t be made and my package will be returned to vendor. I preempted this because I had a prior issue RE delivery last year with them. If I see DPD as the courier service when shopping I never buy the item(s) because they are full of it. I wish I had knew they’d be the one to deliver my Amazon package before hand”

Helpful Report

Posted 8 months ago

“Terrible! Sorry we missed you bs when we were in all day. Wouldn't offer a redelivery, so cancelled and reordered. Lets see if they do the same bs on Tuesday.”

Helpful Report

Posted 8 months ago

“I have a weekly delivery from HelloFresh who recently switched to using DPD to deliver. 3 times the box has been delivered to the wrong address, every time it is a place further away from where I live, with the last being a place I do not recognise. And last week, the driver did not even deliver the box. There was no delivery attempt made and the tracking details showed it was being sent back to the sender? I have delivery instructions and directions to my place (as it is a bit hidden away) but it seems they are just ignored. Never had this issue when Evri delivered the boxes, despite it being notorious for having a bad delivery service.”

Helpful Report

Posted 8 months ago

“They should have 0 stars no live chat no call agent no delivery wrong address wtf are you insane”

Helpful Report

Posted 8 months ago

“The driver arrived, got out of his van & looked at us talking to another driver on our doorstep. He then got in his van and drove off! All on ring camera. No attempt was made to deliver our parcel!”

Helpful Report

Posted 8 months ago

“I wish 0 stars was an option! Yet again, let down by DPD, perishable goods having to be returned to sender due to their inability to make deliveries on correct dates. This is the 2nd time this has happened to us in a month with two different deliveries from two different senders.”

Helpful Report

Posted 8 months ago

“I got a message that i had missed my parcel there was no one at the house but i was sitting at the window since morning and during the 1hr time slot i actually went outside.No one came near the flats.Its annoying having to go at the post office to collect the parcel.I dont know where the driver went yet the address was there?”

Helpful Report

Posted 8 months ago

“If I could give DPD zero stars, I would. Literally everything that could go wrong with a delivery went wrong with their incompetent service. First, they didn't even bother to ring the bell when delivering my parcel and just claimed no one was home, which is a blatant lie because everyone was at home. Just admit that your driver didn’t ring the bell. Then, instead of leaving the parcel in a secure location or making a second attempt, they decided to return it to my original address—an address I had already moved out of! I contacted DPD via live chat, and after explaining the situation, they assured me the address had been updated and the parcel would be sent to my friend's place within the same city. I thought the problem was resolved, only to receive a text from my old reception while I was on a plane, saying that I had parcels waiting for me there. Unbelievable. DPD is absolutely useless, and I’ll never trust them with a delivery again. Avoid this company at all costs.”

Helpful Report

Posted 8 months ago

“We haven't received our parcel yet and the rubbish excuses I have been given, from, 1 : driver couldn't find our address, 2 : didn't have our phone number., 3 : unable to contact driver, even following day. 4 : day wasted waiting in and not even contacted to say no delivery. Excuses don't wash. Following day told by another assistant, parcel is lost, sender has to raise issue. No help to me.. At least one assistant told the truth.”

Helpful Report

Posted 8 months ago

“Terrible service from DPD. On three separate occasions parcels were to be collected from my home address and on all three occasions I had a message informing me that there was nothing to collect. On the third attempt to collect my parcels I watched the driver from my window slow down pass my house and take a picture of my house from his driver seat. He never stopped he never got out of his van and he didn’t knock at my door. I have to keep rearranging for the parcels to be collected making me look like I am at fault. This morning after rearranging for the parcels to be picked I again watched from my bedroom window and the same thing happened, driver slowed down took a picture and drove on pass. I then went out and waited for him to come back and had to wave him down. He assured me that he knocked. He was very unhelpful saying that he would be back this afternoons (did he think I was an idiot as if he was going to come back- I don’t think so) I stood my ground an insisted that he took the parcels, he was not very happy because he had already informed the depot that there was nothing to be collected. These drivers are taking us for fools. Do Not Use DPD.”

Helpful Report

Posted 8 months ago

“Their collection service is a mess. The same driver attended 3 days in a row and didn't ring my bell. I think he drives by and takes photos for ‘sorry we missed you’ was home on all occasions”

Helpful Report

Posted 8 months ago

“Absolutely awful. After wasting 3 days I never received my item even after requesting to leave my item in safe place. DPD could learn from Amazon and Evri how to run delivery services.”

Helpful Report

Posted 8 months ago

“Totally incompetent time wasters. I am so angry with this useless company. I have wasted so much time waiting for drivers to arrive at a certain time and then they never show. The tracking is useless. Avoid at all costs.”

Helpful Report

Posted 8 months ago

“I have been waiting in all day for a delivery that will now be delivered at my selected pick-up point (if I'm not in). I have the DPD app, the last time I checked it said delivery would delivery in half an hour. Twenty minutes later looking at it, and it appears that now I have to pick it up with ID at selected pick-up point. Chat on DPD app useless - explained nil photo to evidence driver hadn't been here, nor was the door bell rung. Had to ask customer care several times on how to make a complaint - and it turns out it has to be through the seller that paid DPD for their services. Unable to actually talk to anyone or have the driver actually deliver the parcel to my home! Very frustrating. Terrible service. I wouldn't have minded if I hadn't wasted a couple of hours sitting in my flat waiting for the delivery, for which, it turns out, there was no point! I hope that that DPD management/customer care read this/their feedback and make a decision to improve customer care/their service.”

Helpful Report

Posted 8 months ago

“The drivers are lying to your face and refusing to deliver the parcels. The company set up a geolocalisation system to check that the drivers are delivering the parcels. This is an opportunity to trick the system for the drivers: - they are in the vicinity but don't ring/attempt delivery - it's impossible for the customer to complain as the geolocalisation system says the driver was around. It happened to me for the second time this summer. Today I was home, waiting for my delivery, i got a "missed delivery" SMS, so i immediately came down, saw the DPD truck and saw my parcel with my name and address on the back of the truck. The driver didn't identify with the name on the SMS and refused to talk to me because i was in the street. I gave him, my name, address, showed the SMS, he refused to talk to me and left with my parcel. Last time, i got 2 missed deliveries while i was home and had to deliver to a pick up store. This time i'm not waiting for the second delivery as i know he won't ring either. The geolocalisation system creates a very frustrating experience for the user as they can't notify when the driver is lying (they also post a random picture) and an opportunity for the drivers to save time by skipping deliveries.”

Helpful Report

Posted 8 months ago

“Edward could not be bothered to leave my parcel in my safe place and claimed to have missed the delivery twice. I even paid £5 for a Saturday delivery which never happened and I was home all day. I called and complained but even the customer service was appalling. Would never use them ever”

Helpful Report

Posted 8 months ago

DPD is rated 1.1 based on 5,201 reviews