DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,449 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

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“Repeatedly claimed could not find address when clear instructions were provided. When I changed to a DPD drop off location, they delivered part of one consignment and the second (expensive) consignment had damaged packaging and item was water damaged.”

Helpful Report

Posted 6 months ago

“booked a collection and delivery with DPD for an important parcel, providing all required details, including full addresses and contact numbers. The collection never happened. No explanation, no update, no apology. After wasting over 4 hour on their live chat being passed from one scripted response to another, I was eventually told the driver went to the general location but didn’t bother to go to the correct collection point or make a call to the numbers provided. The parcel was left behind, and I was then told I had to rebook and pay again—despite their failure to provide the service I’d already paid for. This wasn’t just an inconvenience—it caused a serious delay to time-sensitive medication. The total lack of accountability and common sense is staggering. DPD clearly cannot be trusted with anything critical. Avoid at all costs”

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Posted 6 months ago

“Terrible service. They were meant to deliver between 11:22 &12:22 but delivered by 15:46.”

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Posted 6 months ago

“One star is one too many. They now deliver for Amazon. This has led me to close my account. Can't follow simple instructions and don't deliver when they say they will. Simply dreadful service.”

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Posted 6 months ago

“DPD in our area our horrendous I don’t trust we will get our delivery. The postal address has been open all day since 830am until 6pm. And the tracking details says it couldn’t be delivered, that is incorrect, I was open for delivery, it is that DPD arePK not competent to deliver it.”

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Posted 6 months ago

“Two failed deliveries even though the tracker put him less than 3 minutes from my house. Do not use DPD if you need reliable delivery”

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Posted 6 months ago

“I wish I could rate them lower! I live in a flat and everytime I have a delivery with DPD the drivers can never be bothered to get out of their van and ring the buzzer! I have been in all day waiting, checking on the app, how many stops I am until it is delivered. Next minute receive a text saying I missed the deliver! The drivers name in the case was Davinder, delivering in Slough area. LAZY.”

Helpful Report

Posted 7 months ago

“The driver failed to deliver my parcels for two consecutive days and updated the status to “Missed Parcel.” The parcels are from IKEA and Likewise. The driver left without ringing the doorbell even once. I called customer service and also left messages to the driver, instructing them to press the room number and call me if there were any issues, but it was no use. To make matters worse, they assigned the same parcel number to both the IKEA and Likewise items, causing the Likewise parcel to be untraceable. Although this service is rated as 5-star, the Clacton-on-Sea representative, Gwen, is absolutely terrible. I feel awful.”

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Posted 7 months ago

“They are an appalling firm. Just throwdeliveries into a garden , this week over half a mile away and then lie”

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Posted 7 months ago

“Worst delivery company ever. Bunch of con artists....you pay for express delivery before 12pm and it gets delivered late afternoon...very dishonest company..”

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Posted 7 months ago

“I was promised a delivery yesterday but got a message saying the driver couldnt find my address ,they have delivered to me before so I dont believe that they tried to deliver .”

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Posted 7 months ago

“Disgraceful company driver can’t find address but has a GPS .they came once before and left goods outside to get stolen their app is useless”

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Posted 7 months ago

“Worst delivery service ever. They lie and say that they tried to deliver when in fact they have not. Why do companies continue to use them???”

Helpful Report

Posted 7 months ago

“Ordered flowers for Mothers day and paid Extra to get it delivered on Sunday. There was a issue in the depot apparently. now the gift will not arrive on time. Did live chat to get help but generic sorry message and downloadthe app got shoved to my screen.”

Helpful Report

Posted 7 months ago

“3 times now. Get given an hour slot for delivery I'm sat waiting then I get a message sorry we missed you with a picture clearly taken from inside their van and it's a picture from the road of the shop I live above.”

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Posted 7 months ago

“The worst Company possible…. Please stop lying and saying you tried to deliver my parcels when you didn’t.”

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Posted 7 months ago

“Numerous deliveries have gone missing or are apparently damaged in transit and returned to the vendor”

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Posted 7 months ago

“getting one star because I can't give any lower, payed for 1-3 day delivery, one week later still waiting. Numerous calls and they haven't a clue what day it is never mind were the parcel is.”

Helpful Report

Posted 7 months ago

“Disappointed with my recent experience with DPD. My parcel (Tracking No: 15503215292428E) was delayed at their sortation facility and then returned to the sender (Transglobe Ltd) without any explanation—despite no issues on my end. Now, the sender is asking me to pay an extra £40 to resend it, which is completely unfair. With Eid approaching, this delay has caused major inconvenience. Transparency and accountability are key in logistics—DPD, can you clarify why this happened and how this can be resolved?"”

Helpful Report

Posted 7 months ago

“Worthy of a minus * rating . Continuously get a one hour delivery window last minute then a sorry we missed you message with a picture of the front door clearly from the van window and not attempting to deliver. This time it was “craig” then the next day delivery got cancelled which has been detrimental to my business. Absolutely shocking. Im not one to review but they need to sort of whatever issues going on.”

Helpful Report

Posted 7 months ago

DPD is rated 1.1 based on 5,449 reviews