DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Posted a parcel from Bristol to Liverpool only half of the shipment made it to Liverpool after being passed from one department to the next for 3 weeks after being told I would be getting refund to you have been refunded and then to top it off they said they could not deal with me because I was not the SENDER . WELL I HAVE BEEN THE SENDER FROM DAY ONE. A WAIST OF TIME AND EFFORT COMPLETE SHAMBLES . I WOULD RATHER STICK PINS IN MY EYES THAN USE DPD AGAIN . THE WORST EXPERIENCE FROM A DELIVERY SERVICE EVER”

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Posted 4 years ago

“i waited like 2 months for my package to arrive, and when it did it was beat up.”

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Posted 4 years ago

“When my package was despatched the DPD tracking page said they would send me a notification giving me a 1 hour delivery window. They didn't. Instead the driver turned up unexpectedly, photographed my front door and took the parcel away again. I was in but didn't manage to get there in time. He left a postcard, and when I used that to check on line it said he would return the following day. I stayed in, but when I checked the on-line service again the date had been changed to the day after. I tried the DPD on-line chat service (the most they provide in the way of customer support) but it's an absolute joke. There's no-one on the other end. It just spouts messages at you, none of which are relevant to your complaint. They clearly hold their customers in total contempt. Still hoping to receive my package but no idea when they will deign to deliver it.”

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Posted 4 years ago

“Driver didn't even bother to turn up, claimed they did, but I was in all day. They sent me a picture of a black screen as "proof" of a delivery attempt. Lazy driver skip delivery most likely.”

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Posted 4 years ago

“Banging on the door loudly at 9 am on a Saturday WHY?”

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Posted 4 years ago

“Got a text saying sorry we missed you but no one came and when I called apparently he took a picture of my front door only to be wrong colour DPD are a joke firm”

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Posted 4 years ago

“I was supposed to get a delivery tonight between 2059-2159. At 2130 received a response "sorry we missed you" they certainly did because they never arrived. Having cameras outside my house it must have been the invisible driver because nobody came to my house or opened my gate. Customer service you are having a laugh... DPD”

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Posted 4 years ago

“Terrible service. After only two failed delivery attempts returned item to seller. If selling please use a proper delivery service like the Royal Mail”

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Posted 4 years ago

“terrível serviço e uma recepção no pickup de uma "Senhora" extremamente mal educada e nada simpática, na Av. Infante D. Henrique lote 10 Lisboa, uma vergonha, diz que foram a minha casa 2 vezes e deixaram uma nota de que la estiveram, mentira nunca deixaram qualquer nota, e quando disse a Senhora que nunca deixaram qualquer nota, ela responde " eu não tenho nada a ver com isso" essa é a informação que tenho aqui" mas de forma hostil e agressiva ! isto ontem dia 20 de Abril as 16h, uma vergonha ter alguem deste nível a atender publico, esta empresa para alem de prestar um péssimo serviço com trabalhadores que nem deixam uma nota de aviso porque dá muito trabalho estacionar e escrever e depois mentem ! evitem esta empresa !!!!”

Helpful Report

Posted 4 years ago

“Recently your drivers have been taking a photo of the location but not delivering parcels despite there being instruction for the drivers to leave in a safe place why do they take photos but not get out of the van to make the delivery it’s a mystery to me being a locksmith my delivery is arriving on time are very important for myself and my customers security I will try to avoid using DPD from now on”

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Posted 4 years ago

“Nie wieder.. 10 tage versuche ich den Kundenservice zu ereichen, ohne erfolg.. Habe 6 mall am tag angerufen und 10min habe ich gewartet das jemand abhebt.. Scheiße echt 👎🏼👎🏼👎🏼👎🏼👎🏼”

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Posted 4 years ago

“Shocking company, drivers are always under pressure rushing around due to the time restraints they are under. They are not delivering hearts and lungs this should not happen”

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Posted 4 years ago

“Twice delivered to the wrong address. Driver has lied that he had delivered to the corresct address and signed with my name”

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Posted 4 years ago

“Abysmal service, disrespectful aggressive delivery drivers. No PPE and lack of customer service is appalling. Boycott this appalling excuse for a courier service. DPP are the worst delivery agents in our area and the worst delivery agents in other areas of London, Dorset and Northampton where we have sent items to friends and DPP was the named courier. Many people in our surrounding living area have and continue to have awful experiences with DPD. Customers experiencing bad service from DPD should not be fobbed off by the inadequate, incompetent customer service operatives they should directly contact directly the DPD CEO and Director of Customer Experience at DPD - both these contact details are easily available via Internet searches. Speak out about your experience on social media and tag Consumer Watchdogs in the post. Furthermore customers experiencing bad service from DPD should also contact the company that they ordered from in the first instance and make it extremely clear that they require a full refund for delivery costs and refuse to make future orders if the company continues to use DPD and not give the option for other more reliable couriers. Our most recent bad experienced with DPD was on 8th April 201. We paid for a name day delivery slot from the company JL, we booked a slot for Wednesday 7th April 2021. We then received a DPD delivery alert stating that our delivery was due Wednesday 7th April 2021 however on the day we then received another text alert stating that delivery was delayed due to non-specific reason and rescheduled. On Thursday 8th April 2021 we receive delivery notification that our item would be delivered by a named driver on the delivery slot time. We had very clear and specific delivery instructions attached to our order. When the driver attended our home he completely ignored our delivery instructions, banged loudly and aggressively on our front door and was immediately abusive, shouting and being overly aggressive. Driver was not wearing any PPE. He shouted and he swore at me. Our item had visibly damaged packaging with one end open, therefore due to the damaged item and the aggressive, abusive behaviour of the driver we refused the delivery. Driver became even more aggressively abusive and took several photos of our home and tried to take photos of me also before leaving our property. We immediately contacted DPD customer service however the first female operative ‘K ‘was rude and hung up the call. The second male operative ‘A’ was not at all interested that his fellow operative had prior been rude and only seemed very anxious to get the call over and done with. He took very little details of the serious incident and did not seem to care that we’d had such an appalling experience due to DPD delivery service. As item was clearly damaged, we specifically stated that we did not want the parcel re-delivered however we then received an alert saying re-delivery would be 9th April and the parcel arrived again on 9th April 2021. DPD customer service is an absolute joke however is not a funny one. DPD have no regard for customer care, no regard for customer safety, no regard for damaged items being delivered to customers, no regard for items being delivered late and do not follow up on serious complaints. We were assured that the courier department teams would get in touch with us to follow up however 8 days later there has been no further contact from DPD.”

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Posted 4 years ago

“Parcel sent 17.02.2021 told arrival date by 25.02.2021 didn't arrive track/trace left UK contacted carrier in Bulgaria (wonderful people "Speedy ) they did t/t informed me parcel have been to three address in France! And was sent back to sender 19/03/2021 no reason/postage refunded and no reply to my message asking why.the only reason I have given one star at least I got item back,OK won't use again ( I send items to the Bulgarian address many times so address was clear).”

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Posted 4 years ago

“I do not recommend them when there are better more reliable companies to use. They accepted a parcel with the value of £600 to go to my daughter in Spain, knowing that since Brexit, Spain were not accepting parcels from U.K. ( they have since suspended this service) It was returned to UK and sat in Birmingham hub 3 for 1 1/2 months. My parcel was kept for nearly 2 1/2 months in total to then be returned to me. If you search DPD to book online you get DPD local which turns out to be an online service which then turns out to be Parcel2go but only in the small print at the bottom of the page tells you that. They are only contactable on line with each contact taking 24-48 hours for reply and you get pushed from pillow to post with no answers. Contacted the CEO his team replied to remind my contract was with parcel2go so that was no different just referred onto online team again ! I was told several lies......... I.e don’t worry it’s just a blip in our system it’s not being returned to sender. That it was still in Spain and waiting for it to come back. That it had been delivered to the receiver when in fact it was tracked to Birmingham. I’ve had the phone put down on me and been told it’s in Birmingham with 1000s of others and I just have to be patient and wait alongside everyone else. Their own teams that are not part of the online team I.e export and local teams admitted that it was appalling customer service but couldn’t help. The time it was kept cost me over a £100 because of what the parcel contained on top of what I paid DPD nearly £46 Absolutely appalled and would hate for anyone else to go through the same experience.”

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Posted 4 years ago

“Pathetic service -avoid using this useless delivery service company !! Pathetic service. Failed to collect parcel on the day booked, claimed to arrive on sight - we checked our CCTV camera but no one arrived to collect the parcel at claimed time. Near none existent customer service---avoid using this useless delivery service company.”

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Posted 4 years ago

“They don't even try to deliver to the door but say that nobody is home and they drop the package at a shop, very far from the home address.”

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Posted 4 years ago

“The only people I want to deliver my parcel!!!!”

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Posted 4 years ago

“You've lost my parcel which was sent to Australia. First you lost the paperwork now the parcel is missing too. You will not supply photographic evidence to prove delivery. The signature was Returned. A terrible company, advise everyone to avoid like the plague.”

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Posted 4 years ago

DPD is rated 1.1 based on 5,373 reviews