DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel status is delivered but I have not received it. The photo of my parcel on a random door step is a mystery. DPD have been 0% helpful, only telling me to contact the sender for information. I have had no information a week on. Seems like the driver just dumped my parcel anywhere and no one cares. Avoid, avoid, avoid!!!”

Helpful Report

Posted 4 years ago

“Not delivered on time, instructions ignored, customer service unable to help, 2 phone calls, 2 online chat calls, parcel deposited at the depot 5 mins away form delivery address, 3 calls to depot, could not locate parcel, parcel stayed there overnight 5 minutes from the address, next day still on a van miles away travelling around. Xmas completely spoilt.”

Helpful Report

Posted 4 years ago

“The worst delivery company ever.”

Helpful Report

Posted 4 years ago

“I’m really annoyed that you try and deliver my parcel to a different house NOT MINE AND NOT MY REDELIVERED PREFERENCE due to this I called requesting the correct address and yet again to my surprise you deliver my parcel to a half naked man at the wrong house AGAIN so I have to go and find #SHITSERVICE here’s hoping that in future my parcels are delivered by HERMES”

Helpful Report

Posted 4 years ago

“Avoid dpd like the plague (or I suppose these days, like COVID-19). Christmas delivery is currently being sent back to sender. Said they attempted to deliver, but they never did. They never notified. And contacting them is impossible. Live chat doesn't recognize our parcel number, phone number is out of service (or no one answers if calling the French number), emails are never returned, English app seems discontinued, French app seems to only be for businesses - essentially, I have tried ever possible way to contact them, and it's not possible. Vältä dpd kuten rutto. Joulutoimitus lähetetään parhaillaan takaisin lähettäjälle. He sanoivat yrittäneensä toimittaa, mutta eivät koskaan yrittäneet. He eivät koskaan ilmoittaneet. Ja yhteyden ottaminen heihin on mahdotonta. Live-chat ei tunnista pakettinumeroamme, puhelinnumero on poissa käytöstä (tai kukaan ei vastaa, jos soitat ranskalaiseen numeroon), sähköposteja ei koskaan palauteta, englanninkielinen sovellus näyttää lopetetulta, ranskalainen sovellus näyttää olevan vain yrityksille - pohjimmiltaan olen yrittänyt koskaan mahdollista tapaa ottaa heihin yhteyttä, eikä se ole mahdollista. Evite el dpd como la plaga (o supongo que estos días, como COVID-19). La entrega de Navidad nunca llego. Dijeron que intentaron entregar, pero nunca lo hicieron. Nunca notificaron. Y contactando los a ellos es imposible. El chat en vivo no reconoce nuestro número de paquete, el número de teléfono está fuera de servicio (o nadie responde si llamas al número francés), los correos electrónicos nunca se devuelven, la aplicación en inglés parece descontinuada, la aplicación en francés parece ser solo para empresas - esencialmente, yo he intentado alguna forma posible de contactarlos, y no es posible. Évitez dpd comme la peste (ou je suppose de nos jours, comme COVID-19). La livraison de Noël est actuellement renvoyée à l'expéditeur. Ils ont dit qu'ils avaient tenté de livrer, mais ils ne l'ont jamais fait. Ils n'ont jamais notifié. Et les contacter est impossible. Le chat en direct ne reconnaît pas notre numéro de colis, le numéro de téléphone est hors service (ou personne ne répond si vous appelez le numéro français), les e-mails ne sont jamais retournés, l'application anglaise semble abandonnée, l'application française semble être réservée aux entreprises - essentiellement, je ont essayé un moyen toujours possible de les contacter, et ce n'est pas possible. Vermeiden Sie dpd wie die Pest (oder ich nehme an, heutzutage wie COVID-19). Die Weihnachtslieferung wird derzeit an den Absender zurückgeschickt. Sie sagten, sie versuchten zu liefern, aber sie taten es nie. Sie haben nie benachrichtigt. Und sie zu kontaktieren ist unmöglich. Der Live-Chat erkennt unsere Paketnummer nicht, die Telefonnummer ist außer Betrieb (oder niemand antwortet, wenn Sie die französische Nummer anrufen), E-Mails werden nie zurückgegeben, die englische App scheint nicht mehr verfügbar zu sein, die französische App scheint nur für Unternehmen gedacht zu sein - im Wesentlichen ich Ich habe versucht, sie jemals zu kontaktieren, und es ist nicht möglich.”

Helpful Report

Posted 4 years ago

“dpd have totally ruined our Christmas our parcel containing Christmas goose was dispatched monday 21st decemberto be delivered 22nd had Email on the morning of 22nd to say it had been delayed spent 30 mins on the phone on the morning of the 23rd to be told it wouldnt be delivered today so if it does arrive tomorrow will not be eating some thing that has been sitting unrefrigerated for four days . .thanks and merry christmas trothe totally useless delivery company DPD”

Helpful Report

Posted 4 years ago

“Driver collected package 21/12/20 for delivery 22/12/20. The driver signed the manifest to accept package from ourselves and left tracking documentation. Went to check tracking of package 22/12/20 and tracking number was not recognised on DPD system. Immediately phoned DPD and met with automated response saying package delivered at 07:40am 22/12/20 and the package was confirmed as being accepted by a person not known to ourselves or the party due to receive the package. DPD have confirmed the package was delivered to an incorrect address and we are still awaiting a telephone call from the DPD manager to explain what has gone wrong and how they intend to remedy their error. The package was a family prepared presentation letter to our young 2 year old granddaughter introducing Father Christmas to her with a lovely message and colourful images of Santa, his reindeer and elves. The package did not contain any monetary value whatsoever but had sentimental value to us as her grandparents. We await further information from the DPD Manager!”

Helpful Report

Posted 4 years ago

“Their email says they delivered my parcel at 1233. No they didn't. The photo they took of my delivery is a photo of my front door - no parcel included. This is the worst delivery firm - by a mile.”

Helpful Report

Posted 4 years ago

“I hope they go out of business soon as they are a joke. Lost 3 days of work because the driver went to the wrong address and I kept receiving messages like "sorry we missed you"...”

Helpful Report

Posted 4 years ago

“Incompetent, uncaring, intransigent and not fit for purpose. Could not be more unhelpful when trying to correct an error on the delivery address and then destroyed (so they say) my parcel as they possess neither common sense nor decency.”

Helpful Report

Posted 4 years ago

“Waited in for an item to be delivered. Driver Says he attempted to deliver but no one was in. Then I rearranged for Thursday, Waited in all day and the same Thing happened. Now the item is on it way back to the retailer. What a joke”

Helpful Report

Posted 4 years ago

“This is the worst parcel company that you can have the misfortune of being stuck with. I had ordered a gift for my son and the package was noted as lost the day it was supposed to be delivered. I ordered two other gifts for my daughter's, and those were also lost period this company has lost three completely separate parcels. I don't understand how such a terrible company even functions. You're much better off with DHL, Hermes, Deutsche Post or literally a PIGEON. WORST COMPANY EVER.”

Helpful Report

Posted 4 years ago

“Parcel delivered today with box fully… Parcel delivered today with box fully opened to show entire contents? Why? Not good at all. Imagine if I had embarrassing items in the box.”

Helpful Report

Posted 4 years ago

“Bothersome Extremely annoying. I phoned to cancel a delivery with customer services. I was assured that all had been cancelled, and that no one would deliver the unwanted package. That same day courier attempted to deliver and left card to redeliver the next day. I called specifically so that I would not have to be hassled. I called again so there would be no attempted delivery again. I was now told that I would have to tell the driver myself? Why? Why could customer services not put on the system that I do not want item delivered? Too much aggravation.”

Helpful Report

Posted 4 years ago

“Promised a delivery (Mother’s 90th birthday hamper including her birthday tea for that day) within an hour window. Waited in and subsequently got a text “Sorry we missed you, your driver Noel won’t be back today” .Photo on website showed the road 100 yards away. DPD app showed our house as being there! Clearly driver couldn’t find house on a residential road. (Despite my app showing several previous deliveries) Called customer services - had to wait 20 mins until all the options blew themselves out and it went through to a human. He spoke to manager who said they would arrange for the driver to deliver at the end of his round that day as he finishes near us. Never arrived. Terrible service.”

Helpful Report

Posted 4 years ago

“Avoid ! In 2020 if you do not have a good service client, you should not have a company!”

Helpful Report

Posted 4 years ago

“DPD said they would pick up my parcel Monday and they did! they also said my parcel would arrive at my address in France on Wednesday and it did, it was also the cheapest I could find on the internet! This on the 14 th of December! WOW HOWE CAN YOU GET BETTER THAN THAT. HO HO HO”

Helpful Report

Posted 4 years ago

“Have you heard this one 'couldnt deliver as too dark' its winter 😱 text to say unable to deliver I telephoned depot and that was the reply it was between 4 and 5pm unbelievable - paid £10 extra for next day - promised now Saturday - so disappointing at this time of year how hard can it be”

Helpful Report

Posted 4 years ago

“Avoid at all costs. We are waiting for a parcel to be collected for delivery to the UK. It was due to be collected on 10th December and it is now the 17th December. We have had no explanation or contact from DPD. This is a delivery company that does not know how to deliver. Avoid at all costs.”