DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,372 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,372 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely useless, but it seems I am not the only one. Waited in for a delivery and got a message saying they couldn't deliver as I wasn't in. No delivery card and no photo. Difficult to find any support but got through to a support chat and they confirmed that the driver hadn't even attempted a delivery. But they couldn't do anything about it. Finally told they could not give out any sort of links for a complaint. Would give 0 stars if the system allowed it and will never touch DPD again.”

Helpful Report

Posted 4 years ago

“Hi, I live in a block of flats, in Swindon town centre (Sn1 postcode) The building is called the David Murray John Tower. I have experienced first hand dpd and dpd local not bothering delivering parcels here because it takes a while 60 seconds to get to the very top floor! Today, December 1st 2020 at approximately 10am I witnessed a dpd delivery man, walk up to the building, some 20 foot away from the entrance and take a photo. No parcel was in his hand. I am disgusted with this, it happens on a regular basis and this is NOT acceptable. I have informed all residents off this and previous experiences and warned them off using dpd in the future. I acknowledge some 50 or so people will not dent dpds income, however in this day in age where everything is bought online word of mouth travels fast especially with the likes of social media. Also, please note this takes away the very good work most of your drivers who do their job properly. Who I have myself and my wife gave fantastic feedback on your app. I will also be sending this email to the director of customer experience. Terrible.”

Helpful Report

Posted 4 years ago

“If I could do zero stars I would. I never really leave reviews, but wanted to warn people the customer services of this company is absolute shambles. Because of covid I was unable to see my newborn nephew. Long story short. I sent him a box full of clothes and books. I made sure I sellotaped the whole box so it wouldn't get damaged. It arrived squashed, a great big hole on the corner. Everything was ruined, my sister had to bin the lot. What annoyed me the most is DPD refused to take responsibility, the delivery driver purposely took a photo of the undamaged side if the box and left. When asked what happened, he replied not my problem. After weeks of filling out claim form which wouldn't submit, I gave up. The stress this caused was immense.”

Helpful Report

Posted 4 years ago

“Terrible company, unreliable, disgusting attitude. Never use your service again. NOT RECOMMENDED TO ANYONE !!!!! i feel powerless how one company treats people`s personal property so carelessly, destroying people`s personal things without bothering to inform the owners of the package at all. Without asking if you want to get your products back , whether they are okay or not. you take them and just destroy them. I ask why??? Don`t you think that I have doubts that you actually took my expensive treatment preparation and you are trying to convince me at the moment, that you do not know what happened etc??? I really want to see some evidence, is it a picture or some kind of testimony, that my packaging was damaged and things were broken inside and you haven't taken them. I want some evidence of what happened to MY things, what you innocently destroyed. You said that some liquid came from there, which is a lie, because there was nothing in my belongings that contained liquid. I can confirm with the papers that the package that came the previous day from Texcom was delivered to the DPD post next day. Also I have confirmations of bank statements. Is your company so unreliable that if I dont insure the contents in exact amount, it wont arrive or will be destroyed? Send me a picture of my products before you started to destroy them!!!! In addition, I have a question as to why, for my part, I must begin to investigate, where my consignment is located without you bothering to inform me, that things had already been destroyed by that time? We investigated the status of our package, not that you signaled it yourself. My child's health has been insanely affected by this whole situation, and you must take responsibility for your action. I have never experienced such problems with other companies.”

Helpful Report

Posted 4 years ago

“The delivery drivers are more often than not professional and on time. DPD's problem lies with their warehousing. No one cares about your parcel and the amount of times I've received a damaged product due to mishandling in the warehouse is utterly disgraceful. Honestly, my heart sinks whenever I see that this incompetent company will be delivering my parcel.”

Helpful Report

Posted 4 years ago

“Flogged off off by numerous phone calls to customer service I still don't have my stuff a week after and there now saying not coming back till all the way next week worst service ever.”

Helpful Report

Posted 4 years ago

“Worst service ever. Never ever posted a bad review before but here goes.. The driver came to deliver and insisted I accept the parcel physically which I informed him was not correct due to Covid-19. He got annoyed and walked off angrily along with our parcel even though I was standing by the door. We are in a global pandemic and the guy was insisting we accept the item in person. After ringing DPD customer service to let them know about his behaviour, I was told the item was being sent back to the supplier by a second driver who didn’t even attempt to redeliver. Unbelievable!!! We needed the item especially given that a member of the household has been shielding (due to an underlying health condition). The driver’s behaviour was unacceptable but the follow up customer service agent I spoke to (which was nonchalant at best) and also refused my request to speak to a supervisor. Not that DPD care about members of the public but I will now find an alternative provider / reliable delivery service. Family & friends have also been warned.”

Helpful Report

Posted 4 years ago

“Missed delivery even though I was in at the stated time. Was relying on delivery on my day off and cannot call them as they charge exorbitant rates for calls. To add insult to injury they even sent a snapshot of my front door claiming they were outside at 0905 while we were both in, one in the kitchen twenty foot away, one upstairs at the front of the house with window ajar. Before buying online in future I'll check who they use for delivery and avoid”

Helpful Report

Posted 4 years ago

“Second time in a month I missed my delivery. Absolutely disgusting sick of waiting in all day for them to not even bother to try & deliver my parcel. Showing photos that are clearly not my address disgusting. You now on par with my hermes the worst courier in the UK. Congratulations As you can clearly see from the picture can't even be bothered to take a picture of the address he has supposed to have been to my house does not have horrible stones outside first of all.”

Helpful Report

Posted 4 years ago

“It was not the first time I was at home, no one knock or ring a doorbell, instead, I just received the email "sorry we missed you". If we paid for the delivery we except delivery!”

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Posted 4 years ago

“Im being accused of theft due to a driver taking a picture of a parcel on my step then stealing it for himself after i stopped him and made him aware of his mistake! Absolutely disgusting! This was in blackburn, lancashire.”

Helpful Report

Posted 4 years ago

“Ordered my item, next day delivery, driver couldn't find the house. ( Only courier firm that ever has problems locating me). I was patient and waited another 2 days for delivery, the item was delivered to the wrong house and the photo that was taken was so blurry it looks like it was taken by someone having a stroke on a digital camera from 1901. It's not my house but after wandering around my village trying to find it I managed to recognize a neighbour's doormat in the photi, the item is gone and the service department were about as much use as chocolate teapot, no info or advice, just hours on the phone waiting whilst staff checked their OS maps as they obviously don't have any computers or have an understanding of gps!”

Helpful Report

Posted 4 years ago

“The driver did not deliver the parcel. I hade been waiting in all day. He claimed to have tried to deliver it but took a photo of somebody else's front door! I rang immediately but had a very hard time getting through to anybody and even then was given no satisfaction. AVOID THIS COMPANY AT ALL COSTS.”

Helpful Report

Posted 4 years ago

“Received my parcel, couldnt make out a word the driver was saying except cello tape and maybe missing When I got inside the house where there was light my parcel had been cut open and resealed with tape that said dpd and a depot number also items were missing These items were for my son who had been waiting for them all day! Just tried to call dpd and I know the company sent the items out ! Why did the driver say maybe missing ?! The items are Why would it clearly be cut open and resealed with tape ! Disgusting and I'm not letting this go Tried to upload a picture but don't think it's letting me”

Helpful Report

Posted 4 years ago

“Consistently fail to deliver when they say they will. Get message telling me that they couldn't deliver when I know I was in the house and they failed to turn up.”

Helpful Report

Posted 4 years ago

“By far the worst experience I've had with a delivery company. We've used DPD in the past with great success, but when something goes wrong it’s a disaster with this company. So, a bit of context. We booked 2 parcels to be pick up from our house to be delivered to Germany, a Christmas present for my partners family. So here where it all goes wrong. On the day (Tuesday) of pick up the DPD drive only picked up the one parcel. We were like ok there might be another driver on the way... (as we booked the second parcel a little later on the Monday). There was no further driver. We called the DPD helpline (premium number) was on their hold for 30+ minutes to get through to the Customer service person. 1st Customer Service (CS) person (Tuesday evening). Explained to him all the problem and asked for the collection to be rebooked for the Wednesday. Yep done. We asked why the second collection never happened and he started to get "arsy" He found out the DPD warehouse had cancelled our second booking thinking it was a double booking. (we received no refund for the second booking). We explained to CS that this was not great practice as they should have confirmed with the customer before cancelling the booking. Day 2 (Wednesday). So, I waited another day no pick-up person at all.... I'm a key worker and I have now had to take two days off work!! So, we call the CS helpline again. Another 30+ minutes wait... we get through to Adam. Lovely guy and great help. He found out the 1st CS person had messed up the collection address and had it with a depo. (Great) Adan then re-booked the pick-up from our address the next day (Thursday). Day 3 (Thursday) So another day off work. Waited all day for the pick-up driver. So, decided to do some housework. I hear the letter box go. So, I open the door and there he was the DPD man. Well here where the fun begins. We tells me he waited 10+ minutes (this is not the truth as there was not even a knock on the door) and as he had scanned the "sorry we missed you" excuse card he told me he could not pick up the parcel....(I'm not a complaining person but 3 days waiting for this parcel to get collected and having a lame excuse not having it picked up, really hits the nerve) I have a loud doorbell and if he had actually knock on the door or used the bell I would have heard him. So off he goes. And here I am back on the phone to DPD CS. Another 30+ minutes wait. I get through to probably one of the worst CS workers yet. So, to put some context in this call. It sounded like she was having a party in the background with all the other co-worker (Working from home, I don't think so), I also hear the mobile notification sound going off. And she had a very strong accent. I told her the issue she was very unhelpful throughout. So, I just asked her to rebook the collection. (Doubt she did that. As no one turned up on Friday). I told my partner and she called the CS helpline. Another 30+ minutes wait. We get through to someone called Alan, by this time we had given up and wanted to chat to a manager. We were told that a manager would call us as this is there protocol. We did not receive this call or any miss call notification or voicemail. So here we are Friday we are on the phone in the morning the CS helpline. Thankfully this was a short hold time. Probably as DPD probably have not messed around with anyone's day yet. 1st CS person an Indian lass by the name she gave us. we explained to her the problem and told her our frustrations…. Yep she hung up on us. Great CS. 2nd CS person, Tom his name was lovely person. This time he noted down all our grievances and guaranteed us a call back from the manager. 4 hours later (you know your feeling like a well valued costumer being made to wait 4 hours to chat with the manager). So, I chat with the manager who as much help as a chocolate fireguard. He gives me the Sorry speech (well saying sorry and not fixing the problem nor is it really an apology). No fix to my problem no compensation. Then he tells me he can't even book the parcel back in for Pick up. Yep the CS MANAGER who can't even rebook for Pick up. So, I ask him what I should do. We tell me the make a new booking with the Company (parcel compare) we booked with. So, all in all avoid using DPD. 60% of the CS team and managers are incapable at their jobs and need serious retraining. The Pick-up drivers and warehouse admin team are incompetent and all need a lesson on CS. Last but not least the Pickup driver - no mask, no gloves and I doubt he sanitizes his hand after every delivery/ pick up. And his attitude stank. We try to put in a complaint through the DPD website. Yep that those not work too. We reported it to Tom in the CS team. We have put in a Complaint through Resolver.co.uk to submit our disappointment with this Company.”

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Posted 4 years ago

“Poor driver poor service Driver name leo”

Helpful Report

Posted 4 years ago

“I ordered express delivery for an item from an online retailer, DPD texted and emailed me giving me my hour delivery slot. I made sure to be in all day to be able to accept my delivery, I also allocated a safe place in the off-chance that I didn't hear the van arrive. Instead, I receive a 'We missed you' text and went online to see what had happened only to be shown a picture of a house that I do not recognise as apparent proof that they were at the property. I'm extremely annoyed as I was counting on this parcel arriving today and that is why I paid for express shipping from the online retailer. Furthermore, I have found it seemingly impossible to contact anyone from DPD to lodge a complaint or receive an update on my order. The website is extremely unhelpful and borderline infuriating as pages often show an ERROR statement.”

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Posted 4 years ago

“Total calamity with shopto PS5 order. Went to the wrong depot on the day it was to be delivered, only to be sent to another wrong depot the day after. Paid for an upgrade, to be delivered at a set time, was confirmed and failed. Now there is no delivery time and customer service is by bot. No idea where the package is and if it has been lost.”

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Posted 4 years ago

“Reported a driver for using my classic car as a resting place for my delivery in order for him to take a POD photo and causing damage to the wing in the process. Added to this he rocks up at my address on a sunday morning unannounced to confront me about making a complaint about him, i find this stalker like behaviour. Added to this how the hell does he know my address details from a week maybe two ago from delivering? At the time he turned up my 8 year old son was there, which if it turned ugly would have been distressing. I’ve sent repairs quote three times now and they’re still saying it hasn’t been received and asking for cctv evidence. I made it clear WE DONT HAVE CCTV but they keep asking its appalling the way my complaint has been handled, and the fact the driver randomly turned up on my doorstep surely it’s a GDPR breach him having my personal details? pretty creepy really. UPDATE: Had email today 20/11 the person responding on email now accuses me of being abusive to the driver when he turns up out of the blue on a sunday morning of all days to confront me about the damage to my car. They are using this as an excuse to say as i was abusive the depot are not letting the driver have anything to do with it, and are now saying i should use my insurance company, even though i’m not at fault, they are. Still left with £200 damage to my classic mini and they’re refusing to accept responsibility as i don’t have CCTV to give them, i don’t have CCTV not everyone does, the driver sent POD a photo with the package on my car is that not proof enough the parcel was on the wing of my classic car? DPD disagree, i will continue to expose this incident further till i get a result.”

Helpful Report

Posted 4 years ago

DPD is rated 1.1 based on 5,372 reviews