DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,570 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD delivered a box of xmas presents to me on 13 Dec 2020. They are not mine. I've tweeted them on numerous occasions, called them 5 times, emailed them weekly and each dept tells me they'll sort it out - then I never hear from them again. They are quite literally making sure that these christmas presents do not make it to the family that they are meant for. I can forgive the initial error but not the decision to make sure these kids don't get their gifts. Each gift is individually wrapped and labelled. An absolutely despicable thing for DPD to do.”

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Posted 4 years ago

“DPD are quite simply terrible. i sent a package on 16th december, it was delivered to a unknown house (photographs of door) on 17th december. since then i have had numerous emails ignored, gone through web chat, retold the story, asked for updates and now in Febuary receive an enquiry form asking for all information again. all telephone help numbers are unanswered. the claims process is intentionally difficult. the matter is still not resolved despite having receipts of sending, collection and delivery to a wrong address! next step ombudsman. i will never use DPD again.”

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Posted 4 years ago

“Shocking firm Had to report drivers so so rude ...”

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Posted 4 years ago

“DPD Local to the Continent of Europe. Whatever you think about technolgy and tracking be assured DPD Tracking system does not work . They lose your parcel ............ then ask you to prove that ''they'' collected from their own collection point. They tell you your parcel is in ''Depot'' but they do not have a clue if there is actually a depot and their identification number for said depot is not recognised ........... Fiction? ....but you could not make this up. You sent to Amsterdam , they finally confirm at ''DEPOT'' .............. yes wait for it ........... parcel scheduled to be delivered tomorrow ''great news'' ............. FICTION ................ @ Depot in CYPRUS!!................. You have now spent repeated hours of conversation with ''on line chats'' to staff relating to your delivery expected on the 4th January ............. case enquiry running from the 5th January ............. please just acknowledge parcel is lost , just say sorry and we can move on ............... ''BUT ITS AT THE DEPOT'' ...........So finally 18th February you reconcile that all is lost but I have to prove that collection and the recipient has to confirm undelivered ................... so after six weeks of blocking client , ''BLOCKING CLIENT'' .............. FAILURE ON ALL COUNTS............... GUESS WHAT ........... ''LIKE MAGIC DELIVERED '' ...... I just wish I could ask the parcel of its journey , what story does he have to tell it would make a ''GREAT NOVEL'' ......................... but you know what even DPD could not make this one up! weeks of hassle , weeks of frustration it's just not worth using DPD they cannot be TRUSTED! Forget ''on line chats'' they can offer nothing other than ''WE ARE SORRY FOR YOUR EXPERIENCE'' Forget custome claims, we will respond within 24 hrs , eight days later it is you who has to make contact. There is a real problem with the tracking and I assume they must be using sub contract couriers who cannot communicate with them directly and update once a week. I think from my recent experience that they would struggle with just about anything ......Q '' please describe your parcel ''.............. parcel as dimensions in contract , weight as contract ................. in BROWN WRAPPING , YOUR PRINTED ADDRESS AND TRACKING ............ you think I jest. The unbeliveable aspect is actual ''DELIVERY'' ........... the problem ''THEY DO NOT KNOW''!!”

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Posted 4 years ago

“Photo showing where left,I don't have a front door ,it's a corridor complex,no card received. Wasnt left at correct address just somewhere with the same door number,no idea where it is.Cannot have called at my door as CCTV door entry where all calls are recorded. Pathetic,"the postcode on the drivers GPS was used" what about looking for the actual door number then?”

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Posted 4 years ago

“How many years do I have to wait for a parcel sent on 8th January? Parcel nr 13659600024991”

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Posted 4 years ago

“Had a bad experience dec 2020 - jan 2021. It did take weeks to be delivered and the usual 'We missed you' message ... 'Impossible' nobody in our house - no card left ...”

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Posted 4 years ago

“I concur with other reviews: although the driver turned up on time, I saw him drive off again without even getting out of the vehicle before sending me a “you were out” text. Customers don’t seem to be able to communicate with this company either. Second time this has happened. And the last. Rubbish service.”

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Posted 4 years ago

“MY PARCEL IS HELD IN SPAIN FOR 3 WEEKS, I REQUESTED HELP FROM YOU FOR WEEKS, I RECORDED A COMPLAINT, NO ONE CONTACTED ME. I WILL TAKE THIS FURTHER”

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Posted 4 years ago

“No phone call or knock to let me know my items had arrived so was automatically rearranged for the next day. Very frustrating. The online tracking service makes it very difficult to make any changes to where you want your parcel to be delivered. Anything you click is absolutely FINAL with no ability to edit or change if you make an error. Tried live chat to communicate with someone and they had no idea what to say and were 0 help.”

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Posted 4 years ago

“Item did not arrive / no customer service Item did not arrive. Impossible to speak to anybody at DPD. Appalling customer service. No communication. No communication allowed. I need this item for work. No avenue open to me to find information / update. Tracking is a joke. Such lack of care for customer base. I was aware that DPD were notoriously bad but was forced to use them via Curry's TIME WASTERS / UTTERLY UNPROFESSIONAL /”

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Posted 4 years ago

“Been waiting two days for my delivery and cancelled both time joke of a delivery company”

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Posted 4 years ago

“Waiting for a delivery all day and track to within my local area and 2 stops. when next checked said there was a delay. kept tracking and driver went back to depot. took till the next day to get any contact with them [terrible customer service]. When I finally spoke to them they said the driver couldn't find the address and it'll be back out for delivery Monday [although THEY failed to deliver]. They have contact details for this package so.why no call to ask for direction? Because it's Friday and the driver can't see last his own nose?”

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Posted 4 years ago

“Terrible customer service !!!. This company is very neglectful. Valuable/important package for special occasion delivered by DPD to our address sent by partners son. They stuck a note through the door saying left behind bin, Anyone could of picked it up !!!”

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Posted 4 years ago

“Delivery attempted failed. I was given an hour time slot so I was watching the driver making his way on the screen. Halfway through to my property from the previous delivery spot he suddenly marked my order as Sorry we missed you. He didn't call intercome, not even left a calling card. There's a photo attached as proof but it's just a dark spot, so you can clearly see he tried to hide he was not even at my property. Asked customer service to redeliver the next day, but they said it requires an additional charge and so the next delivery will be on Monday. Very disappointed as I was expecting something better from DPD. This is the third time it happened with their drivers.”

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Posted 4 years ago

“Never had a problem with your service before, but today you excelled yourselves. Because of the icy conditions I watched out for your driver and planned to jump in the 4x4 and meet him at the road end of our track. We were in the fields and saw tractors and cars along the lane but no dad van. Came in and it said you missed us......probably because you never came!!! I rang your customer services which just repeats the same automated stuff over and over, so I rang the company the goods were coming from and when she checked you'd apparently left a calling card at a farm 3miles from us??? Not even on the same postcode!!! These goods are perishable and we're for Valentine's Day. Now you don't plan to try to deliver again til Monday. I feel a formal complaint and a claim coming on 🙄”

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Posted 4 years ago

“Terrible and pure ignorant service. Gave me an hour time slot 12.20 13.20. Took a day off work to yake delivery .No delivery arrived...no notifications of cancellation or delay . 45mins waiting on the phone for customer service and they still did NOT ANSWER !!!! Why do they think your time is so unimportant? ITS JUST RUDE”

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Posted 4 years ago

“No attempted delivery. I’ve received a text saying I wasn’t I but was in all the time. Delivery was to the wrong address apparently despite our address being clearly signed”

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Posted 4 years ago

“15976868956615 Parcel tracking nr- Terrible service, I sent a parcel from London to Spain on the 2nd of February. My parcel is help by depot for almost a week. The reason apparently is another international payment that needs to be made to a third party customs due to brexit. I was not even aware of that, they mentioned I should receive a link, I did not receive any link to make that extra payment I was not even aware of it. When I contacted the customer service via the chat or online, the service I receive is poor and confusing. It looks like they blame the third party customs instead of helping me. I will never use you again and I want to make a complaint. May parcel is still help and no one helped me to find a solution, fast and efficient. I am still waiting.”

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Posted 4 years ago

“Ordered an item from Apple to a shop and they tried delivery and a message was sent that it will be delivered to my home address the next day. Waited in, no one turned up and by afternoon, I got a picture of someone else's house and I wasn't in, then they had they audacity to return it without attempting to deliver it the next day. Had to call Apple to sort out the mess DPD caused. Terrible service by DPD. Website also stated conflicting things throughout the day. Called DPD to say their service was terrible.”

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Posted 4 years ago

DPD is rated 1.1 based on 5,570 reviews