“worst customer's support ever
2 months ago ive sent an item to return, not only it wasnt delivered to Dressin but cant be located and they ask me for almost a month to wait till he be back to me. Any other online shopping site would have refunded me already.”
“Ordered 2 weeks ago.
Was reading reviews AFTER ordering and was very concerned.
Today i got my package. Came in very good condition.
Sorry for all of you who got bad service. For me it was great.
Zur from Israel.”
“Terrible service! I placed an order from them, they gave me a false estimated delivery date (within 10 days) and when i saw that I was getting no update and contacted them they said the item had only been shipped 5 days after ordered and that it could take up to 60 business days. I requested to be refunded the shipping fee (due to false advertisement) and they kept disregarding my request (not saying no, just ignoring it and telling me to wait). Several times I tried to get a manager to contact me and they kept saying in customer service that they all are managers. I requested a channel to file an official complaint, and they offered me 5% off on my next purchase while ignoring my request. At this point I am still waiting to get the order, hoping it is the correct size and shoe (otherwise I am probably screwed as their customer service is useless). Wouldn't recommend this company to anyone!”
“An absolute fraud of a company, do not use.
I have been wearing Adidas for my entire adult life at the same size and the shoe that came was labeled correct, but about 1.5 inches too big, so clearly a faulty tag.
The response to this from customer service was: NO EXCHANGES. I would have to pay $50 to send back (which is almost the cost of the shoe) and reorder.
Save your time and money.”
“I was worried when I read reviews after I've ordered, but hey I did get my order at post office SA on the 23rd Sep and I've done my order on the 19th Aug 22. Right sizes for me and my daughter, happy with what I ordered, just the boxes were mashed.”
“There are a lot of negative reviews, so I was very hesitant, but happy to report that the sneakers arrived on time (I would order well in advance as it took a while due to international shipping - but tracking was easy and up to date) and don't appear to be fake as far as I can tell! Would purchase from here again as long as I wasn't in a rush.”
“after 6 weeks unable to ship an “in stock” item. checked my account and new estimated shipping date was 6 weeks later. never got an email informing of their inability to ship. i cancelled the item on my cart to get the rest of my cart shipped and was charged shipping of 8$ without letting me know they would do that. i contacted customer service and was told that they they not care, that i should not have cancelled an item from my cart if i did not want to be charged for the rest of the order. they do not care about their customers. do not trust them. customer service is a “team”… they do not give you their names, even if you ask… again.. they do not care about building relationships… i had purchased 4-5 times before… but never more..
by the way, my order number is 31841392… and if anyone internally wants to check the conversation with customer service i think it makes a good case on how not to handle a consumer complaint…”
“Ordered the item for a birthday present. On the day it was due I got told I needed to cancel the order as they didn't actually have it in stock.
I am still waiting on the refund as it doesn't seem forthcoming.
Stay away from this company!”
“Dont buy from them. They promise a rwcivw date and after you pay they give you other dates. More than 10 days from spain to Portugal is a joke. On their site you only see positive reviews but cannot post anything.”
“Order number: 29679391
Delivery “failed” a few times. Logistic is horrendous. Finally arrived - Nothing fits.
Organised delivery using their provided labels, spending enormous time at the post office and paying $66.60.
No any refunds for FOUR MONTHS.
Then one day I see the same parcel crammed my mailbox as it’s bounced back from their return centre. No one is responding on their official phones, and by mail they say the parcel was in their customs “ Your returned parcel has been seen as a commercial shipment by the Customs office and it is currently stuck there. The parcel will be sent back to you by the Customs in a few days. Once the parcel is back to you we will arrange a pick-up service in order to return the parcel back to our warehouse in order to avoid this trouble again, and then we will proceed to the registration and refund request process.
Unfortunately when dealing with the Customs there is nothing we can do in order to speed up this procedure. The Customs procedures take quite a long time, up to 1 month, so please be patient and as soon as you receive it back contact us in order to arrange the collection.”
Silence since then. They are scammers, avoid !”
“I ordered in March and still have not received my purchase. I’ve asked for a refund and they said it’s on the way and to be patient. Then I inquired two months later and they said it got returned and they shipped it out again. Absolutely horrible! I no longer want the products. I don’t believe I’ll ever receive them.”
“Cheaters! Don't order! They don't deliver!
My order at DRESSINN didn't arrive. Ordered it on MAY 18, and still "in transit".
By all the reviews indicated at their websight and here, it seems that DRESSINN just take your money, but don't deliver !!!
I lost 124$ on my order !
Be careful not to order from them .”
“Order number 30876402 from 15/06/22
Order number 30876402 from 15/06/22, shipped Thu. 23 Jun. and Mon. 27 Jun. Today is 02/07/22
The item is on transport to the country of destination PostNL International, this is the update from 22/06/22
Beware that if the order doesn’t arrive, even if it shows it stuck somewhere in traffic, this company will give any excuse not to give your money back. In my case, the excuse is it can take up to 90 days for customs to release the package, even if it shows that is a lie. Their own tracking system shows it’s not being held by customs but the company do not take responsibility. They will not refund the money. They act in bad faith.”
“I've Been Waiting For My Order For 3 Months It Has Been In Transit To Country Of Destination, When I Inquire They Always Respond The Same Thing, Using Robots To”
“I've purchased a pair of boots and it was stated that I would receive them two weeks ago but till to date I haven't received my Parcel and the shipping status hasn't been update for the last 4 weeks, it's still says on Transit”
