DX Reviews

Name: DX
Rating: 1.20

1.2 Rating 2,370 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,370 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5

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117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not arrive in the delivery slot of 0700-1800. Came the next day and was rude and unapologetic about wasting my whole day the day before.”

Helpful Report

Posted 7 years ago

“Absolutely dreadful rubbish. I wish to give zero or below for rating this company. Very poor service. Wasted my times for 2 days indeed. NO delivery -NO explanation- NO apology- NO card left. The phone lines sound to be even worse than the email responses. I tried to rearrange the delivery but they are asking for an charge £6.95?!! Then what did I pay initially for??? In their emails claims (Unfortunately we were recently unable to complete this delivery.) without explanation of why they were unable?!!! But today I already received my neighbour's parcel for them. HIGHLY not recommend. AVOID, AVOID & forever AVOID this Complete lies All references available upon requested”

Helpful Report

Posted 7 years ago

“Do you want to sit indoors for 2 days awaiting delivery? Do you want a “service” that makes no contact and is uncontactable as well as lies about when goods will be delivered? Do you want a company that says it’s phone lines are always busy but if the inquiry is urgent then e mail them and they may respond in 24 hours? Do you want to use a delivery service that claims it cannot contact it’s drivers....for 2 days!? As a supplier do you want to lose customers? If you have answered “yes” to any of the above, then DX is the company for you. If however you want a reliable service with a modicum of customer care then look elsewhere. For a service sector where the bar is not set very high in any event, DX takes it to a new low.”

Helpful Report

Posted 7 years ago

“Waited in all day, no delivery. Live chat insisted at 5.50 that the driver was on their way but running late. Then got a message saying that they had been and left a card as they couldn't deliver it, delivery was actually never attempted. I couldn't rebook for the next day as by then I had missed the cut off time. I tried to sort this the next day but the driver couldn't go 20 minutes from my address to deliver to my work, resulting in me missing it when it arrived a day late. I'm now hoping it arrives at my work tomorrow. They make Hermes look appealing”

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Posted 7 years ago

“Absolutely shocking, Disgraceful and Horrendous Delivery Service in the UK. Didn’t ring the door bell and damaged my wife passport on delivery. I got a letter saying from customer service their is nothing more they can do about it. Case closed. Shocking level of Service. All those people who use their service please be aware their is no accountability towards customers. Delivering such a important document like passport make simple common sense for any delivery company to take signature. I called their customer service straight away within 1/2 an hour of delivery notifying the damage but instead they asked me to contact passport office as they simply refuse to deal with it at that point of time. After all their investigations they closed the case by putting the blame on me.”

Helpful Report

Posted 7 years ago

“Booked through Parcel2Go. Collected and delivered the wrong parcel. Refused to sort it out - said Parcel2Go's fault. Parcel2Go refused to sort it our - DX's fault. No refund No delivery Had to pay for another courier. AWFUL..”

Helpful Report

Posted 7 years ago

“This company delivers on behalf of B&Q we don't even get a message with a time slot. Are they serious? We have no idea what time the delivery is coming, All other companies give you at least a 2 or 3 or 4 hour time slot so you can do other things during the day. It's a really poor service and they need to move with the times. Sat here waiting with no idea when they are coming.”

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Posted 8 years ago

“Poor service. Little attempt to solve problems or errors. 'Computer says no' attitude.”

Helpful Report

Posted 8 years ago

DX is rated 1.2 based on 2,370 reviews