DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,111 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,111 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel was not delivered on the time or date of the signature stated, and the delivery driver seems to have made up a name and signatory for someone who clearly doesn't exist. He just put the name as the first word on the address and signed it with a squiggle, i confirmed with everyone in the address and no such person exist here nor does anyone have this signature. On top of this DX seems to be giving me the run around by saying it is the responsibility of the sender to raise a dispute with them as the are contracted by the sender, but this is irrelevant for me as you as the courier company show be aware of where my parcel is and if not should speak to your delivery drivers and find out where it is. Why do I have to go and call different people to find a parcel that you advertise yourselves to be able to deliver?”

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Posted 1 year ago

“Got a text about delivery time first one said between 6 am to 6 pm. 2nd text said between 10.30 and 12.30 but later text said they had tried to deliver and had put a note through the door but there was no note. Then told couldn't deliver till next day which was too late for me so I cancelled but have been receiving daily texts telling me that it's being delivered every subsequent day despite texting you and doing on line chat and phoning. Just managed to confirm that it is being returned to Wicks. Think your service needs improving Michele Smith”

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Posted 1 year ago

“Pretended to have attempted delivery two days in a row, Ring doorbell proves no attemps made. Hopeless courier.”

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Posted 1 year ago

“DX Express are quite possibly the worst the delivery company I have ever experienced. They keep saying they will deliver your item, but never do. Their contact centre is all automated and you cannot speak to a human. Avoid at all costs!”

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Posted 1 year ago

“So far it has taken them 11days and my item still hasn't arrived.”

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Posted 1 year ago

“Paid for next day delivery which never turned up rearranged for the following day was given a time between 12 20 and 2.30 has not arrived. Very poor service will advise others.”

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Posted 1 year ago

“I waited in for delivery only to receive a text saying sorry can't deliver today absolutely rubbish and very annoying”

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Posted 1 year ago

“Worse logistic by a guy called Paul lazy and couldn't even deliver the items up the stairs. Damaged the box. Avoid this company”

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Posted 1 year ago

“"I met theresachin recovery group through a recommendation from my DCI brother-in-law. He had seen me go through thick and thin to get the funds snatched away in seconds by a lazy fraudulent "company", called Algoforex. He went through his police forensics and records until he came up with one final name, theresachin recovery group, who is the top-ranked in terms of feedback and reviews after tackling recovery cases. This was reassuring but I couldn't help holding a delay before I reached out to them, I emailed and call/whatsapp them on theresachin1212(AT)GMAIL(DOT)COM and WhatsApp: (PLUS)1 (234) 300‑1544. We are talking about $854,550 at stake so to a 29-year-old, that was a lot of money. This just didn't seem possible, at least from my previous experiences. When I said I screamed when I received a bank notification of a deposit of $854,550 it's because I did. In case you are going through an issue concerning your funds maybe in crypto or cash fraud, just try them out and maybe your testimony will be someone else's redemption."”

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Posted 1 year ago

“Very bad service they deliver my important documents wrong address 😡😡😡😡😡😡😡😡😡😡😡”

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Posted 1 year ago

“DX has to be one of the worst couriers about. 1st attempt they could not find my house. House is clearly numbered and sat nav takes you to our lane. 2nd attempt, they claimed we where not home because they couldn't open an unlocked lane gate. 3rd attempt no show. You have to treat this courier like a new born baby, wait for them at the end of the road and walk them to your door by the hand. Literally every where courier can manage to deliver here on a daily bases. Please just close down and give up, you are in the wrong industry.”

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Posted 1 year ago

“Very bad experience Very bad experience. They were supposed to deliver something to me. The lady came to my home and left without calling me, despite giving them my phone number. I asked them to deliver it again on a different day. I tried to contact them using their website to ask them to call me when they come again, and they replied more than a week by asking my phone number (I already gave them my phone number). When they came the next time, I waited in front of the building and the man gave me the delivery without asking for my signature or any ID. The question is, if you didn't need my signature or any ID, why you didn't leave it in the mailbox the first time? Also, why you didn't reply to my customer service request”

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Posted 1 year ago

“Awful, didn't deliver on time, got a message to tell us that it cant be delivered. However, our neighbour at the end of the street received the package. It was just dumped infront of his gate. The box was damaged too.”

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Posted 1 year ago

“If I could give this bogus company -1000 stars I would. If you see that DX is delivering your parcel don’t ever expect to receive it. Ordered next day delivery and received a week later. Drivers are lazy and can’t be asked to do their simple jobs; they will sign off early and not deliver at the time that has been promised. Furthermore the customer support team are awful just like the whole company itself. Avoid at all costs!”

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Posted 1 year ago

“Had a valuable parcel delivered to our business. But, despite the parcel clearing stating it was to be signed for, the driver just dumped it on the warehouse floor and made to leave. Made no effort to inform us of the delivery or get a signature. And the parcel was damaged. Avoid these useless bastards at all costs!!”

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Posted 1 year ago

“shame on you for stealing my parcel, I have coveted the police and report you for theft, a disgrace of currier”

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Posted 1 year ago

“2 attempts , still no show 2nd time emailed saying it arrived camera tells otherwise”

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Posted 1 year ago

“Shocking company no delivery re arranged again no delivery. Now have to wait another 4 days”

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Posted 1 year ago

“Had really poor service from DX driver Lewis. Received text in the morning advising that lewis would delver that day between 16.32hrs and 18.32hrs. Lewis has delivered to me before and must have known that parcels have to be left at Reception and that they close at 17.00hrs. Since I was needing the goods for first thing the next morning I went and sat in my car at Reception until 18.45hrs with no show by Lewis. I then received a text the next morning to say he would attempt to deliver, without and explanation for his no show, between 16.40hrs and 18.40hrs!!!!!! How stupid is this guy? I contacted the company supplying my goods who had DX 'phone and assure me that my goods would arrive that day before 17.00hrs and that Lewis would 'phone me when he was at Reception. At 16.50hrs I 'phoned Reception to see if my goods had arrived, and was informed they had, ten minutes previously - so where was the call from Lewis? DX are most definitely the worse delivery company I have ever experienced.”

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Posted 1 year ago

“This company delivered to the wrong address, wouldn’t own up to their mistake, and because they could show that the package had been delivered, albeit to the wrong address, I was unable to claim a refund from the online auction site that it was bought through, a week or so went by, knock on my door, it was the lady whose address the item had been delivered to, all’s well you might say but maybe another day I wouldn’t have been so lucky. Date”

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Posted 1 year ago

DX is rated 1.2 based on 2,111 reviews