DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,059 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,059 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

Gaz

Anonymous

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful service! Never use this company!”

Helpful Report

Posted 11 months ago

“I have a tracking number and according to you you left a card yesterday your driver never tried to deliver my parcel I never went out he never followed the instructions to press my door number as I live in a small block of flats. I can only say your driver is not only incompetent but bone idle your delivery service is the worse than Royal mail and that is saying something. I have reordered my parcel if the same thing happens again I will be seeing your company”

Helpful Report

Posted 11 months ago

“Ordered a ladder for next day delivery by DX, driver arrived at my home without the ladder, he took it off the van at the depot to make way for more parcels then couldn't fit it back on so he left it behind, then forgot and still drove to my home, same thing the next day not enough room on the van after loading all the small items first, sadly not intelligent enough to load large items first, ended up doing a 70 mile round trip to Exeter depot to collect myself, avoid dx if you want your large items delivered.”

Helpful Report

Posted 11 months ago

“This delivery company is appalling. Tried to deliver Monday 1st July 7.19am tapped the door knocker, I was in kitchen never heard. Didn't ring bell. Tuesday 2nd July 7.20 I was waiting. I told him he didn't ring the bell, he replied “he never rings the bell, because he carnt leave parcel without signature, people are usually out”. What at 7.20am??? This was a delivery in Great Oakley Northamptonshire. I wonder if they get paid when they have to redeliver. I would be reluctant to order anything with a company who uses this pathetic delivery outfit. Which I could rate minus 10”

Helpful Report

Posted 11 months ago

“While waiting for my parcel I checked my tracking halfway through the 2 hour delivery slot and apparently it was delivered "as requested" to someone I don't even know. No address of this person, no proof of delivery and the company won't/hasn't responded. Utterly incompetent, this is like Yodel 2.0. So my only option is to knock on a few neighbours nearby in hopes they have it.”

Helpful Report

Posted 11 months ago

“They are the absolute WORST delivery company I’ve had to deal with. I’ve had to reschedule more than 4 times. I had the same experience as many others who have complained (see other reviews). You cannot leave home because the parcel is “coming”, but they never show up. Their response rate is absolutely unuseful. AV AVOID.”

Helpful Report

Posted 11 months ago

“Ordered an expensive vase. Got a notification from DX stating delivery would be made between 8am-6pm. No 2 hour window that others seem to have been given. Waited all day and then had to nip out to get the kids from school. Sure enough I got a notification of a delivery attempt 5 mins after I left. But it was OK because they allowed me you rechedule delivery. So i did, again 8am-6pm window. To my parents home this time. 3 people live there and waited all day long. Got a notification that a delivery attempt was made but no one was in. LIE! Recheduled delivery again, same deal. 8am-6pm window. This time to my original address (home). Me and my wife stayed in all day. Got a notification while we were sat watching a movie to say they had been but no one was in. LIE. Recheduled it yet again. To my parents house because I was going to be there all day decorating with my wife. 5 people were in the house. Got another notification to say they attempted delivery but no one was in. LIE. My dad was in the garden at the time they said they'd been. This time i contacted the seller of the vase and they said they would reach out to them. Recheduled delivery for the 4th time. This time it did indeed turn up. My wife jokingly said "wouldn't it be typical now if it's broken" before opening it. To her horror the vase actually was broken into pieces and cut her finger removing the packaging. I have some bad experiences in the past with deliveries but this one takes the biscuit. I should imagine the seller of the vase will be making a claim for damages. And if anything comes from the cut on her finger there will be something done about that too.”

Helpful Report

Posted 11 months ago

“Delivery was hardly made Exactly. Box was open/damaged and one item was missing. When I contacted them they via chat they simply said I would need to contact the supplier. DX Express should accept responsibilty and open the investigation themselves into their unacceptably poor service.”

Helpful Report

Posted 11 months ago

“Awful service, waited in 2 days around the time slots and still no delivery and no communication. I will not buy from anyone that uses DX”

Helpful Report

Posted 1 year ago

“DX simply lie about delivering items, they never turn up, they lie about leaving cards even when you are in the house. I now check with any supplier to ensure they are NOT USING DX, and refuse to order from any supplier that does.”

Helpful Report

Posted 1 year ago

“You are given a two hour delivery window. Tracking says all is good. Right up to the point that it says it has been returned to the depot. We were in all the time. No one came near the house. Had to wait in because of the size of the delivery. It can’t be left anywhere else. The chat bot says it doesn’t recognise the number. Even though it gave it to us. I’m amazed that John Lewis allow their supplier to use them.”

Helpful Report

Posted 1 year ago

“Shocking. I have had a text message from them three times advising delivery is due but it just never turns up. Even ringing up "it's around the corner will be 15 mins". They even had my delivery for 5 days before even attempting to deliver. Concerned what condition the goods will be in after all of this. Fourth time lucky???”

Helpful Report

Posted 1 year ago

“I have had very much the same problems as other people regarding delivery from DX. We were not available when the first delivery was made to sign for the goods, so a calling card was left. Rearranged on web site for next day, received message on the day to advise delivery would be between 15.50-1750hrs - no delivery. Rearranged again for delivery after the weekend on the Monday, received message on the day to say delivery would be between 16.03-18.03hrs - no delivery again. Have emailed DX and the supplier of the goods, and awaiting their replies.”

Helpful Report

Posted 1 year ago

“I took friday morning off work to be home for my delivery before going on holiday this weekend. The email stated that the delivery would arrive between 11am and 1:10pm. I tracked the delivery driver in my area, but by 1:15pm, I had to leave for work and pick up my kids from school. I contacted the chat on their website, and was told it would arrive by 2:30pm. I waited, but the package still did not arrive. I had to have my parents pick up my children from school after 3:30pm. I contacted the chat again, and was told the driver was on the way, but the package still did not arrive. I ended up taking a whole day off work and was informed by the chat that the package would be delivered by 6pm. It got to 10:14pm when I emailed them to complain as I still have not received my package. I expected it to be delivered next day and I got an email saying “ Unfortunately delivery failed yesterday due to an internal problem at the depot which meant the courier was unable to complete all of the scheduled deliveries. Our records indicate that your item will be delivered on the next available date 17 June.” ! So I had to make sure someone was home to receive package again today! Not acceptable explanation !! Also when I just received the package, the box was damaged and you can tell it’s been thrown around! The worse delivery service EVER!”

Helpful Report

Posted 1 year ago

“Bad service”

Helpful Report

Posted 1 year ago

“There’s no number to actually call anyone on, it’s all online chat & even then there’s long waiting times To talk to someone and when you do talk to someone all they do is say you have to rebook the delivery”

Helpful Report

Posted 1 year ago

“If I could I would have given zero stars.such a rubbish service I received text that Andrew will deliver my package between 1532-1732....I kept waiting as tracking was saying. All day delivery after 1732. I called nobody picked up the phone and now it says attempt first delivery. I mean is this a joke. I have done an email however no response yet. This company is a waste of time.”

Helpful Report

Posted 1 year ago

“Really bad del service and customers services so rude !!!!”

Helpful Report

Posted 1 year ago

“Appalling service. Constantly moving the delivery date back without any explanation. Been messing us around for days. Avoid at all costs. Can’t answer many of the questions below as we still haven’t received the package.”

Helpful Report

Posted 1 year ago

“This delivery service is no good at all. Not one to leave reviews but been waiting on a delivery for over a week now no update, no call back, no nothing, can't even pick it up myself but yet Sat at the depot for 3 days”

Helpful Report

Posted 1 year ago

DX is rated 1.2 based on 2,059 reviews