DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,111 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,111 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an item which was meant to be on Express Delivery. I needed this item delivered today and specifically took time off work to ensure I was home to receive it. I have now had an email telling me the driver missed me but has left a calling card. The driver absolutely has NOT attended my address today. Neither I nor my (reactive) dog has heard or seen a soul all day. I also have an intercom system which calls my phone directly, which he has not used. No calling card has been left either. I knew as soon as I saw it was DX Deliveries that this would happen. Please, do not use this company. They are nothing but useless liars. A quick search will see multiple complaints relating to the same thing online too about this company. Also, trying to get hold of ANYONE in customer service is made as difficult as possible. All automated BS designed to send you in circles.”

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Posted 1 year ago

“Waited for item all day. Tracking said it was in local depot. They then said it wasn't. Paid £60 for overnight delivery. Now won't arrive till next Monday. 4 days after order. Chat on website blames the supplier. Phoned up. On hold for 38minures. Then it said, there has been a technical difficulty, then cut off.”

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Posted 1 year ago

“Drive damaged manhole cove and he drive off saying I should buy new one , customer service transferred me to NJT south east limited they get back to me after 24 hours . Manhole left open for 24 hours kids passing to school and I had to get some one to fix . NJt saying I should left the manhole open for them to come and inspect it.”

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Posted 1 year ago

“Without even attempting the delivery, the driver updated the status "sorry we missed your delivery" I wasted one full day staying home for the delivery. Such a rubbish company.”

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Posted 1 year ago

“Would give no stars if I could. They lost my curry’s parcel! Then lazy spa despatched my order with them, was given a delivery date and time….it never showed up. Contact them they said would be with me the next day. Again given a time and date , the time was then rescheduled during the day and then finally cancelled with a new delivery date a week later. Terrible customer service . AVOID!!”

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Posted 1 year ago

“If l could put a minus l would. Shocking company they delivered my parcel at the wrong address the owners were away fortunately they had a dog sitter he was out walking the dog and was surprised that there was a very large parcel a recliner chair. A neighbour helped to bring the parcel down they had to remove the item and bring it in. I went on the website with my tracking number and it said it was delivered in a safe place ha he left in full view also stated that the parcel was signed for which is a lie I've sent messages to the customer care not received a response or an acknowledgement I've also tried to ring them 6 times and the phone wasn't answered. SHOCKING CUSTOMER SERVICE !!! SHOCKING COMPANY !!! DO NOT USE !!!”

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Posted 1 year ago

“Your staff are lied to me about delivery I was told that it had been delivered the lady said it was left by my ring doorbell which I do not have but I do have full on CCTV they read from a script there tracking system is obviously useless and they say he was at my from door the guy can’t read English obviously as he delivered it to a different street”

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Posted 1 year ago

“Yeah been sitting here like following my delivery and all of a sudden it pops up saying sorry you wasn't in we'll try again tomorrow!!! Thats so strange when mine and my neighbours ring door bell didn't pick the van up ive sat here all day waiting for it!!! Useless company!!!! 😡😡😡 callee up where I brought my items from to complain too!!.”

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Posted 1 year ago

“I would give 0 if possible. Stayed home all day waiting for a pick up from DX. No one turned up. Called customer service the next morning and was told the drivers van was too full hence they didn't attend. Booked another pick up 2 days later, no one turned up. Spent 40 mins calling today but no response. Awful service!! I have these massive parcels sitting in my hallway.”

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Posted 1 year ago

“Dreadful! Evri is better than this. The delivery driver doesn't even show up and says that the driver left a calling card. I had to reschedule the delivery 3 times. when I check the location the driver doesn't even come near my house. No customer service I tried to email them and used their live chat. absolute bs.”

Helpful Report

Posted 1 year ago

“I have had 2 bad delivery experiences with DX from Amazon Marketplace suppliers. Both delivered to completely the wrong street and both where the driver has lied and forged my signature. I wold strongly recommend any vendor not to use DX they are no good. DX will reflect very badly on your company profile. DO NOT Use”

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Posted 1 year ago

“Awful never even turned up after days to collect parcel”

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Posted 1 year ago

“Promised 3-5 pm. Not delivered by 9:30 pm. Thanks. Tossers.”

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Posted 1 year ago

“Two separate deliveries to my home address which were dropped off in the vicinity of it, not at my address. Two separate deliveries which were three weeks apart. Why is the error repeated? How is it that other delivery services seem not to have any difficulties in locating my address? To be told that the delivery has been made is not as described … NOT D delivery Exactly is it?”

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Posted 1 year ago

“Would give no stars if I could. Overnight 48 hour delivery service. 16th to 27th July. Order cancelled”

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Posted 1 year ago

“Good afternoon I would like to raise an official complaint for tracking number xxxxx. The item was supposed to be delivered originally on 18th July 2024. On the day, I was at the property all day and while the driver claimed to have attempted delivery there was no ring on the doorbell or a note to say that he has been. After speaking with your colleagues several times, we agreed to reschedule for the following day, noting the urgency with which I need these official documents due to my travels. On the 19th of July, the delivery was scheduled for between 1-3pm. When the slot passed, I contacted your customer service and they advised me that the item is at the depot. So again there hasn't been a delivery attempted at all (this time at least no claims to the contrary). I would like to express my great dissatisfaction with both the driver and the customer service representatives who apart from using generic language couldn't be helpful in any way. I hope your company takes such comments seriously and takes action to address such gross failings. It is fair to say this is absolutely the worst delivery service I have come across in recent past. Not once, but twice in a row.”

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Posted 1 year ago

“Shocking service! said they tried to Deliver twice, checked CCTV no driver ever showed up! worse courier company ive ever experience ive i could leave no stars i happily would!”

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Posted 1 year ago

“As the reviews state 1 star service and only because you can't give 0!! Emailed to be told between 8 and 6 waited in, yet again didn't turn up,”

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Posted 1 year ago

“Three days running they say they tried to deliver and yet I have been here waiting - waiting - waiting. They say they left a postcard but not one postcard received. No phone call. Not sure how I will ever get the parcel I urgently need”

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Posted 1 year ago

“Shocking treatment from DX - cancelled my parcel 3 times for no reason and ended up went all quiet.I had to go pick it up myself although their yard was only a couple of miles from my house. TWATS”

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Posted 1 year ago

DX is rated 1.2 based on 2,111 reviews