DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,059 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,059 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over the last 6 years (roughly) I have dealt with DX a couple of times. Here's what to expect: Expect that you don't need to be in on the delivery date because you will be told that there was a problem with delivery and you must rebook. In fact you may even be told they left a card, but you will not find it. Expect that they will not find your address. I once discovered my delivery driver was driving up and down the street slapping his horn, and had been for some time, not bothering to look for the address. Expect your packaging to be damaged. Expect their call centre to have their hands tied, in that there's nothing they can do for you, even if it's the third day you have waited in for your DX chariot to arrive only to be told once again that your delivery is not possible today. Expect to see the DX van in your street nearby if you use tracking. Oh yes, they "will" be nearby. Do not expect a knock on the door. Do expect to track them five minutes later to find them a long way away. I cannot believe that DX are not only still operating, but that they have not changed in the years they have been around. No one should have a sinking feeling of dread when they find out what courier is delivering their item. No one. Not about the courier. But once in a blue moon I see DX come up in an email or text, and I know already I won't be seeing my item for some time.”

Helpful Report

Posted 1 year ago

“Afew weeks ago two items were supposed to have been delivered by 18.31. DX tracking showed they were approximately 10 minutes from my home at 17.29 but nothing was received. Reference to their tracking service at 19.15 stated "item out on delivery vehicle" but the tracking history contradicts this, advising both items were returned to the Bristol Service Centre "for storage" at 18.40 (9 minutes after they were supposed to have delivered to my address). Three weeks later, It has happened again. This time I have waited at home for the same DX courier to collect a parcel from my address. I have been following the progress of the courier throughout the day until, at 15.25, the tracking service states the collection has been "rebooked for my preferred date". My preferred date was today and I have never suggested any alternative date. I tried complaining via the DX telephone service but it does not appear to provide the opportunity to do so. Absolutely appalling service.”

Helpful Report

Posted 1 year ago

“An absolute farce of a company. 4 times tracking shows 'out for delivery' , a two hour time slot given, then nothing.....repeat the next day, then the next, then the next etc. I shall avoid any purchase where these guys are listed as the courier from now on. One star still too much for them.”

Helpful Report

Posted 1 year ago

“Absolutely useless… tracking number L8295258 … such a pity there is not away of suing you for shocking service and loss of work due to your incompetence”

Helpful Report

Posted 1 year ago

“Arranged a collection as I ordered two rugs from Robert Dyas. First collection date they claimed they came to me but I wasn’t it. Which I was. Called to rearrange, the lady even told me on the phone there was no photo evidence that they are supposed to provide. Arranged another date, booked day off work. Had my time slot. Next thing I get a missed call on my mobile to tell me I missed my collection. I rang the driver immediately he said he knocked on the door, but I have a ring door bell, a normal door bell or they could have banged on the door. He said he was at the end of my road but wasn’t “allowed” to come back as it’s one try only. Myself and my husband was in. I called the collection team AGAIN, I even gave her the man’s mobile. She called back to say he said I was rude and he’s refusing to come back (which I wasn’t) I was desperate to get rid of the rugs. D X Express said they now refusing to come back EVER. I don’t believe they knocked, I think the service is absolute rubbish, read the reviews. They speak for themselves. DO NOT USE DX EXPRESS … rubbish”

Helpful Report

Posted 1 year ago

“Absolutely and utterly useless. I would explain why but it would only be wasting more of my time and I still will not get my delivery”

Helpful Report

Posted 1 year ago

“As with all other reviews - worst courier company ever. This is my second experience of them. 1st experience was 7 days of promised delivery windows. Never showed up. The seller ended up using DHL to deliver in the end up. Currently on day 4 of them not showing up after daily messages and delivery windows for which I sat in and waited for. They literally just lie to customers (and the sellers) on a daily basis. I’ve given up on getting my item. How they can run a business like this is beyond me. The worst.”

Helpful Report

Posted 1 year ago

“DX Freight Driver- injure's my puppy dog they and as a company don't seem to care about your animals (IMO). Please be vigilant because, so far, they have chosen to ignore me.”

Helpful Report

Posted 1 year ago

“Parcel has been out on the van for the last 3 days. I still do not have it. Completely inept. Useless. Their help chat is a joke.”

Helpful Report

Posted 1 year ago

“Delivery driver has left my parcel at the wrong address, there's no photo to give me a clue as to where, and there's no number to call. The live chat was a joke - got passed around three 'advisors,' then told i'd got through to the wrong department - no - there's one link to one live chat ffs, and then they closed the call abruptly without offering any help whatsoever.”

Helpful Report

Posted 1 year ago

“Can't believe this company is still in business. They clearly mop up all the dregs of humanity that no other company would even sniff at (a bit like the NHS). Their employees are totally and consistently bone idle, ignorant, incompetent and bare faced liars. They fail to deliver over and over again, just because they really can't be arsed to do their job. Then they lie that they "couldn't find the property" or some similar lying drivel. I always check when I order anything now, who they use as couriers. Unfortunately, many suppliers don't provide this information. If it's DX I don't order, and I let the supplier know why (recently the RSPB). I can't believe these suppliers aren't aware of the appalling ratings of this company and continue to use them. How bad does it have to get before they get the message? I will never, ever, order from a company if I know they use DX. Can't say if the item is damaged, or how long it took to deliver, because as usual, I still haven't received it. Too much trouble for the driver to get out of bed.”

Helpful Report

Posted 1 year ago

“Totally incompetent delivery company. Promise a delivery time, fail to deliver, then tell blatant lies about their failure. I've been let down two days running for a delivery of live plants. Absolutely pathetic.”

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Posted 1 year ago

“This company without doubt the worst one out there I've had several deliveries by them and there's always a problem it never arrives on the day it's meant to I used to work for a parcel delivery company so I know how it works pick up parcel and next day it gets delivered if you want your goods to reach your customers avoid these cowboys”

Helpful Report

Posted 1 year ago

“Missed original delivery date by a day. By then there was no one available to accept the goods. Then they missed the re-delivery date by a day. Hopeless. What a waste of time. Their chat facility is equally useless -Artificial Stupidity, not Artificial Intelligence.”

Helpful Report

Posted 1 year ago

“Worst company for 2023. If they can't collect they jeep you hard earned money the disgusting company. Never using again”

Helpful Report

Posted 1 year ago

“Joke of a company , tracking garbage and goods don’t turn up .”

Helpful Report

Posted 1 year ago

“Just don't use And good luck trying to get you delivery The website will not let you send it to a place of work so now I have to wait a week The online chat are hopeless and will not redirect the package”

Helpful Report

Posted 1 year ago

“Awful. Just awful. Avoid at ALL cost, unprofessional and incompetent all in one”

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Posted 1 year ago

“All this company does is send automated messages confirming their incompetence”

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Posted 1 year ago

“Absolute joke for a delivery company, never deliver when the say they are going to. They give you estimated times and tracking only to track when time had passed that it's gone back to the depot. Customer service don't even bother contacting them, as much use as a chocolate teapot. This particular problem has occurred on the last 3 occasions of retailers using them!”

Helpful Report

Posted 1 year ago

DX is rated 1.2 based on 2,059 reviews