DX Reviews

Name: DX
Rating: 1.21

1.2 Rating 2,274 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,274 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong??? …. Everything that’s what…. three separate delivery dates and not one attempt on any of them absolutely awful company…. If you ever order anything and you see dx freight as the courier just ask for a refund because you will be lucky if they deliver”

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Posted 1 year ago

“I have not used your company but was followed in Stowmarket by one of your vans. It was so close I was a bit scared. He also hooted at me for no reason at all that I could ascertain. We then went into separate lanes at the Station Approach junction. He was behind two cars and when the lights changed. The cars pulled away and he didn’t move for quite awhile. He may have been unwell, but whatever the reason his driving was unsafe. Your company reputation is at risk. I did not record the reg no. as I was concentrating on my driving, but you can’t have had that many drivers at that location today at 12.30. Please take this seriously. An accident may be caused by this driver.”

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Posted 1 year ago

“They recon they called today.they put on tracking they have left a calling card.i am afraid that's a lie.no calling card in my door.a rubbish delivery firm.lie about calling card.or did they not come.no time slot.they can't leave where I have said I want it leaving.where post man and all other delivers have gone .no problems.people work.cant lose money or should be expected too .all day.”

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Posted 1 year ago

“What went right?? 1st time using this company. 91 minutes on chat box. No delivery attempts made though chat disagreed. Offered the option to go collect from their office. I paid for delivery not click and collect. Driver in unreachable. Lady chat unable to resolve my request to deliver to my door. Unacceptable. Unprofessional. Disappointed I didn't read reviews before I ordered,but didn't know who courier partner was until email re delivery. Avoid this company if you don't have time to spend chasing your package. No option for 0 star's. Never again.”

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Posted 1 year ago

“5 days straight I wait at home for an important piece of equipment. Received text saying it will be her at certain time. Close to the time I received a text saying they can’t deliver today. Imagine! You can’t call and speak to a human. I recommend not using this company if you have awareness that they will be delivering your package. AVOID AT ALL COST!!”

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Posted 1 year ago

“I was in, however the driver did not wait at the door. Dumped parcel on doorstep, but according to the tracking, left in a safe place! Not safe if I wasn't at home! Awful”

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Posted 1 year ago

“plain rubbish”

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Posted 1 year ago

“Parcel delivered to wrong address, delivered to Number 1 instead of my house which is Number 4. Considering there are only 6 house in a row can't see how you can make that mistake. Delivery notification said it had been received by occupier which was not true as there was nobody at home at the property they delivered to and parcel was left on the door step. There where no photos in delivery notification and there was no answer when trying to phone DX I had to contact the sender who managed to send me photos of where it had been delivered to. I sent an email to DX delivery and received a reply 4 days later. I don't think DX care about the customer at all wouldn't use them again and if any company where going to send me goods by DX I would tell them not to bother and cancel the order”

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Posted 1 year ago

“Hard to Believe there is a worst carrier than Evri, but DX is , do not use them, the drivers lie, or are completely incompetent do not use.,”

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Posted 1 year ago

“Wouldn’t even give it one star. Have waited in for 2 days straight for my blinds which still haven’t arrived, in spite of speaking to the depot and online agents. Appalling.”

Helpful Report

Posted 1 year ago

“Ordered flooring, sent it to the wrong address with the wrong surname even though this info was correct with the flooring supplier. Now dx are saying it's went missing and they're starting a fraud and theft investigation. So I'm £400 out of pocket, and had to fork out extra for replacement flooring, and the flooring supplier aren't refunding until dx return the product or the fraud and theft investigation is complete. Absolutely useless and won't be dealing with either of the 2 companies ever again.”

Helpful Report

Posted 1 year ago

“They did not deliver my passport from US Embassy in London on time. For the second time, not even attempt but reported saying called me! I have waiting them whole day. Don't waste your money to pay for this service when doing US Visa in London”

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Posted 1 year ago

“Worst company ever! They held my packages, including my passport from BLS, causing me to miss my flight. I do not recommend them at all!”

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Posted 1 year ago

“Overnight delivery for delivery on Tuesday. It has been in Aberdeen since Tuesday Morning and should have been delivered Tuesday afternoon. It is now Thursday 1500 and it is still in the Aberdeen Depot. However 1 box from the company that was small was delivered a day late (It was unsealed and squashed,) but as the main box is bigger they are too lazy to get it out on a van. When calling customer services i was advised it would be delivered Wednesday afternoon if any of the drivers returned that day. (But the drivers are lazy and deliberately do not return to collect more deliveries.) The woman said if not Wednesday evening it would be first thing Thursday morning. As i said it is 1500 on Thursday and it shows it was scanned at 0340 this morning in Aberdeen again and should have been put out for delivery. But due to it being a half metre box (54v Sliding mitre saw) again too lazy to put it in a van. Due to this delivery company i have now ordered my other tools from a different company who does not use the 3 companies attached with DX as they are clearly employing people that are lazy, have too many deliveries for them, So not enough drivers either. An overnight delivery has been 3 days and im still waiting. I cannot recommend them due to lack of employees, ridiculous delivery time and complete lack of laziness within their work structure.”

Helpful Report

Posted 1 year ago

“Worst company ever, my order was meant to be delivered today, instead it says it was scanned at the depot, scanned onto the van, and then scanned at the depot again (which sounds like taken off the van...) if you pay for the next day delivery, you expect this to happen! Not the first time it has happened, but it definitely is the last time I use this company”

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Posted 1 year ago

“What I ordered it came with Dx Courier, he made me to help him with huge sized 30 kg parcel ,he pushed so hard on my side I injured my wrist and nearly fell down. He even didn't let me the check the package at all and rudely left . I called dx they didn't even said sorry or anytging gave it to me wrong email adress to put my complain. Horrible Horrible experience”

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Posted 1 year ago

“4 x 'delivery today' messages on various days. Never mind..., as now showing out for delivery today !”

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Posted 1 year ago

“Joke of a company and that's being polite.”

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Posted 1 year ago

“waited all day after getting email saying out for delivery, no parcel. Now customer service unavailable”

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Posted 1 year ago

“Just had an email to say it has been delivered to the wrong postcode! And have to wait for Monday to chase. Not impressed”

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Posted 1 year ago

DX is rated 1.2 based on 2,274 reviews