DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,059 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,059 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really really poor experience. Told delivery was one day but never arrived, rescheduled for next day and then delivery cancelled for a second time (both with no excuse) and then had to go and pick up myself at the depot. All of this with no real explanation as to why. Avoid at all cost!”

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Posted 10 months ago

“after having a stand up altercation with one of their delivery drivers today of a parcel that was clearly damaged yet he wouldn’t let me inspect it and expected me to sign for it, then he grabbed the parcel away and refused to let me have it. what an utter disgrace the company are,”

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Posted 10 months ago

“As the reviews state 1 star service and only because you can't give 0.”

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Posted 10 months ago

“Ordered an item on next day delivery 5 days late and still no parcel. Delivery was apparently attempted but as per my cctv no delivery driver even entered the street. Poor poor service and customer service is awful and not helpful in the slightest”

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Posted 10 months ago

“Twice I have dealt with them, the first time they failed to steal my item the second time they managed to steal my item.”

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Posted 10 months ago

“Possibly the worst courier company so far, and that's saying something when we used to have Hermes before they were Evri.. Car part badly needed, ordered, apparently "out for delivery" at 8am, absolutely zilch turned up, no notification, nothing.. today, same thing, same time on the van, and we have nothing again!!”

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Posted 10 months ago

“Worst courier service in Uk, they deliver my important document at some other address without calling prior. I mean how can they do it ??”

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Posted 10 months ago

“Terrible delivery company left my bed downstairs refused to help bring it into my block and said if I did not move it within 2 mins he would take my delivery back never use this company there terrible”

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Posted 10 months ago

“Appalling service - I have been waiting two days for my delivery worth £500 - the tracking has not moved for over an hour and cannot contact anyone at DX”

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Posted 10 months ago

“Awful company, waited in for a pickup, then received text /email stating they missed us. Two people in the house and the bell works and neither of us are deaf. Had an awful time communicating with the company as you cannot talk to anyone. Eventually got them to re-schedule the pickup, waited and no pickup, not even an estimate of pick up. Finally got on their chat and was told there was no pickup, even though I had a copy of the pickup schedule for that day from the receiving company and it was DX themselves who had told me it had been rescheduled. So now waited for the 3rd attempt to pickup, waited in, tracked them on their app, I left the front door open, and finally saw a van pull up, when I want to the door I saw the van drive off? No-one knocked at the door, no-one left a card, WTF! I did not hear a van door slam shut and do not believe the driver even got out the van. I wasted best part of two days waiting and trying to communicated with DX and the receiving company. So 10 mins walk round the corner and the parcel is sent on its way with Royal Mail. Never use DX.”

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Posted 10 months ago

“Most of them 5 star reviews are fake ,From their own people who work for them TRACKING ID 7027655627 I have a very bad experience Dx Delivery service is just another Hermes Use Royalmail,,Amazon,Dhl,FedX Avoid these two scammer companies hermes and DX First of all you will not receive you shipment safe / on time if u do they will put in bin without knowing you ,They don't even bother Doorbell/knock ..Bunch of lazy people running these two companies with lazy drivers”

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Posted 10 months ago

“Ordered an item which was meant to be on Express Delivery. I needed this item delivered today and specifically took time off work to ensure I was home to receive it. I have now had an email telling me the driver missed me but has left a calling card. The driver absolutely has NOT attended my address today. Neither I nor my (reactive) dog has heard or seen a soul all day. I also have an intercom system which calls my phone directly, which he has not used. No calling card has been left either. I knew as soon as I saw it was DX Deliveries that this would happen. Please, do not use this company. They are nothing but useless liars. A quick search will see multiple complaints relating to the same thing online too about this company. Also, trying to get hold of ANYONE in customer service is made as difficult as possible. All automated BS designed to send you in circles.”

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Posted 10 months ago

“Waited for item all day. Tracking said it was in local depot. They then said it wasn't. Paid £60 for overnight delivery. Now won't arrive till next Monday. 4 days after order. Chat on website blames the supplier. Phoned up. On hold for 38minures. Then it said, there has been a technical difficulty, then cut off.”

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Posted 10 months ago

“Drive damaged manhole cove and he drive off saying I should buy new one , customer service transferred me to NJT south east limited they get back to me after 24 hours . Manhole left open for 24 hours kids passing to school and I had to get some one to fix . NJt saying I should left the manhole open for them to come and inspect it.”

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Posted 10 months ago

“Without even attempting the delivery, the driver updated the status "sorry we missed your delivery" I wasted one full day staying home for the delivery. Such a rubbish company.”

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Posted 10 months ago

“Would give no stars if I could. They lost my curry’s parcel! Then lazy spa despatched my order with them, was given a delivery date and time….it never showed up. Contact them they said would be with me the next day. Again given a time and date , the time was then rescheduled during the day and then finally cancelled with a new delivery date a week later. Terrible customer service . AVOID!!”

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Posted 10 months ago

“If l could put a minus l would. Shocking company they delivered my parcel at the wrong address the owners were away fortunately they had a dog sitter he was out walking the dog and was surprised that there was a very large parcel a recliner chair. A neighbour helped to bring the parcel down they had to remove the item and bring it in. I went on the website with my tracking number and it said it was delivered in a safe place ha he left in full view also stated that the parcel was signed for which is a lie I've sent messages to the customer care not received a response or an acknowledgement I've also tried to ring them 6 times and the phone wasn't answered. SHOCKING CUSTOMER SERVICE !!! SHOCKING COMPANY !!! DO NOT USE !!!”

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Posted 10 months ago

“Your staff are lied to me about delivery I was told that it had been delivered the lady said it was left by my ring doorbell which I do not have but I do have full on CCTV they read from a script there tracking system is obviously useless and they say he was at my from door the guy can’t read English obviously as he delivered it to a different street”

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Posted 10 months ago

“Yeah been sitting here like following my delivery and all of a sudden it pops up saying sorry you wasn't in we'll try again tomorrow!!! Thats so strange when mine and my neighbours ring door bell didn't pick the van up ive sat here all day waiting for it!!! Useless company!!!! 😡😡😡 callee up where I brought my items from to complain too!!.”

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Posted 10 months ago

“I would give 0 if possible. Stayed home all day waiting for a pick up from DX. No one turned up. Called customer service the next morning and was told the drivers van was too full hence they didn't attend. Booked another pick up 2 days later, no one turned up. Spent 40 mins calling today but no response. Awful service!! I have these massive parcels sitting in my hallway.”

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Posted 10 months ago

DX is rated 1.2 based on 2,059 reviews