DX Reviews

Name: DX
Rating: 1.20

1.2 Rating 2,448 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Gaz

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is shockingly bad, unhelpful and ignorant, wrongly delivered my parcel and failed to retrieve it, i ended up posting on facebook the delivery photo to try to trace it, luckily one person recognised it, it was delivered to a different rd and different postcode, the only saving grace was the driver that correctly delivered the replacement, avoid this company at all cost”

Helpful Report

Posted 1 year ago

“Utter shambles. Having been waiting for a delivery for 2.5weeks. Spoke to the company I bought from and they said they’ve had lots of issues with DX. Parcel came to Scotland last week, Glasgow for days, then went back to the midlands. After phoning and emailing them several times it’s now back in Perth which is even further away from myself here in the west coast of Scotland. It’s also been sitting there for nearly 4 days and not moved all week. Will be avoiding ordering from any sites that use this company in the future. Absolutely dreadful service.”

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Posted 1 year ago

“Seems a common theme. Due to be delivered, then ‘attempted delivery & apparently calling card left” Cameras at house proves no delivery was attempted. Contact systems useless. Suggestion to DX, try not lying, update your call systems, update your tracking system. You are so far behind the rest. I’ll also be making sure I complain to the company I purchased items off as the only way to fix is for companies to start using others.”

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Posted 1 year ago

“waited all day for my delivery to come until i received a text saying DX had attempted delivery but no one was home. i checked my house cameras to see if this was true to find nothing. turns out after ringing the seller, the driver was parked at the top of my road and didnt even bother attempting to come to the house. tried contacting DX to see what they had to say but the phone number and live chat is useless. DO NOT USE.”

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Posted 1 year ago

“Stayed in all day for delivery, checked tracking and parcel marked as delivered at 3.20pm signed for by John! Message following day out for delivery again, isn't that fraudulent!”

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Posted 1 year ago

“I AM A VICTIM WHO WAS SAVED BY MRS OLIVIA UP USERNAME.”

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Posted 1 year ago

“I AM A VICTIM WHO WAS SAVED BY MRS OLIVIA UP USERNAME.”

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Posted 1 year ago

“All day delivery then nothing. That is not tracking rather a joke.”

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Posted 1 year ago

“Delivery failure twice - they require a whole day window for delivery - unreasonable. A more reasonable window (say 2hours as per other delivery companies) is required. Also no advance notice of delivery time is given.”

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Posted 1 year ago

“Failure to deliver”

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Posted 1 year ago

“Useless. Driver walked up to house, rang bell and immediately walked back to van. Portal said calling card was left, but ring doorbell shows otherwise. Stick with DPD if you want items delivered on time, and with care.”

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Posted 1 year ago

“Unreliable don't deliver when they say and impossible to speak to anyone”

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Posted 1 year ago

“Delivered 2 out of 3 boxes of a 3 part set, admitted to losing the last box then fraudulently updated the tracking info to say all 3 boxes delivered. Now won't return calls or emails. No option but to log a police incident and report with Action Fraud with the evidence we have. Use with EXTREME CAUTION”

Helpful Report

Posted 1 year ago

“No delivery despite tracking showing them a couple of villages away. Obviously didn't fancy the detour. Rebooked for today. No delivery, no tracking, nothing. I already know them to be a shockingly poor company from other people who've had the misfortune of being sent something by them.”

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Posted 1 year ago

“Utter sh**”

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Posted 1 year ago

“AVOID dreadful company. Two delivery dates given but no delivery. Lost my item apparently, how they managed to lose something 900x600x20mm I don't know. Luckily I bought via Amazon so got a refund. AVOID”

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Posted 1 year ago

“stayed in for delivery after getting time slot didnt show then get a text later saying rescheduled lets see if it turns up this time”

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Posted 1 year ago

“DX gave me an all day delivery so I waited and waited, the tracking doesn't shed any light and only asking if I wish to change my delivery date!!! This is the next day and still no medication, is it so hard to keep me updated 😡😡😡😡”

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Posted 1 year ago

“no customers service, no deliver, never use Dx”

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Posted 1 year ago

“Rubbish service”

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Posted 1 year ago

DX is rated 1.2 based on 2,448 reviews