DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,119 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,119 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful service - not fit for purpose In common with so many others, DX failed to deliver my passport on the scheduled date. I was promised next day, but they failed again. It was finally delivered on the 3rd day - but with no notification or feedback that it was on its way, it was lucky there was someone at home to receive it. The DX online website wasn't kept updated to reflect current delivery status. I made repeated attempts via email, twitter and messenger to get advice and feedback with little to no success. I also tried their chat line (not available) and phone (only pre-programmed telephone contact, no "real" person available). I contacted HM Passport Office re non-delivery, who transferred me to DX to speak directly to a contact - but instead got a recorded message which auto-hung up. DX must have got the contract with HMPO purely on the basis of lowest tender, certainly not on any measure of service quality. I finally received my passport 3 weeks after it was issued. In summary - avoid like the plague. One star is one too many.”

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Posted 6 years ago

“This has to be one of the worse delivery companies that I have used. I had a day off of work to wait for my delivery and got a text saying not able to deliver. The driver did not ring me to find my address which was the excuse that the company used. I then re arranged to deliver another day (and had another day off of work) and they did not even try to deliver my passport. Third time they did deliver. I tried to speak to someone but they only give you an email address. I have now had a letter which is just a standard letter that did not address anything in my complaint. Do not use this company! Just google their reviews.”

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Posted 6 years ago

“Arrange collection of a parcel on Friday before 5.30pm, it is now Thursday the week after and my parcel has still not been collected!”

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Posted 6 years ago

“Don't give delivery slots - need to wait all day for re-delivery. In future if a company informs me they are using this service I won't be dealing with them.”

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Posted 6 years ago

“ZERO CUSTOMER SERVICE ZERO FLEXIBILITY ZERO EMPATHY I DO NOT BELIEVE IN THIS DAY AND AGE THAT YOU CAN NOT CONTACT YOUR DRIVERS TO OBTAIN A ROUGH GUIDE AS TO WHEN TO EXPECT A DELIVERY!! CLEVER AS MY 87 YEAR OLD MOTHER IS, EVEN SHE COULD NOT PREDICT ON FRIDAY THAT SHE WOULD NEED TO SEE A DOCTOR TODAY BEING THE MONDAY!! ALL I WAS ASKING FOR WAS AM/PM ?? APPALLING ATTITUDE 😡😡”

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Posted 6 years ago

“There should be a no star option! Took the day off and waited for my garden furniture to be delivered by DX. They never showed up - I spent a very long time on hold and being passed department to department as no one wanted to deal with my query. Eventually it was found my order was on a 3 day van instead of an overnight one- so was asked to take another day off to accept delivery. Eventually I managed to get a Saturday delivery instead, however I then get a text on the Friday morning 'your order will be delivered today before 17.30'. Not great when you're at work all day! Phoned again but they assured me not to worry, definitely on the system to be delivered tomorrow, must have been an automated message by mistake. Return home to find the furniture has been thrown over our 6 foot fence (impressive!!!) and smashed our patio tiles in the process as well as the furniture. DX don't have a customer service team to speak too so we've been advised to send an email - very helpful - and you can't start a claim for loss or damages as the recipient. What an appalling company!”

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Posted 6 years ago

“There must be zero star, or even below zero star for this company. I've never seen a company like this. It's so bad that I can't make any comparison. I waited for two days at home to collect my passport, but while I'm sitting on my couch, I received a text message from the company that "they attempted to deliver, but failed". The reality is they didn't fail, because they never attempted. Actually, they were successful, because this company aim not to deliver things and they're the best in the business of not delivery. OMG! It makes me crazy that I lost three consecutive days because of this company! They're the worst liars. Your only way is to reschedule it again, but it doesn't matter, you can't get your delivery. They're so good at lying and determined not to do their job, they keep dragging it. It's like they commit not to deliver things and make people angry. It's unbelievably bad organisation and I can't believe these kinds of businesses still exist in 2019. You must be crazy to use this company for an important parcel or document to be delivered. I wouldn't give them my garbage. I still don't have my passport, and I have no idea when I receive it or even if I can receive it one day. It's like they take my passport as a hostage and I don't know what to do. Should I call the police or offer them ransom? If you don't want to be in hostage negotiations with this company, don't use their services.”

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Posted 6 years ago

“Why can't you give it zero stars? 3rd time in rescheduling due to your incompetence.. still not received. Spoke with someone on Friday and have emails saying my item will be delivered between 9-1pm. Did it turn up?. No. How on earth can a company as this exist?”

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Posted 6 years ago

“I try to go live chat and after l put all details like phone email tracking name and a lot more it say “no advisor available” such a time wasters then after calling and telling to a robot all the details again l was transfer to a human advisor but then l got “all the advisor are busy email us and we reply in 24h” and just hang the phone l just cant belive it”

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Posted 6 years ago

“Absolutely the worst delivery company ever, gave 1 star as I cant see how to give zero stars, lost my package, then found it was sent to the wrong depot, tried to ring them but took 20 attempts to actually speak to someone, then got told even though they had lost my parcel it was up to me to contact the vendor, also put in 4 support tickets but not one of them was answered, now they have found my parcel but when I check the tracking it now says I need to re book a delivery even though I told them I wanted it delivered asap. ABSOLUTELY the WORST ever, will never use again and would not order from online companies that use them, avoid avoid avoid !!!!!!”

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Posted 6 years ago

“would never allow a delivery by this company again. Next day delivery didn’t arrive and after a long time on the telephone arranging an early delivery the followmorning it didn’t arrive until 1240 approx. Numerous excuses made, told asked at specific houses, which don’t even exist in the area. No phone call to check where we lived, allegedly no mobile signal - never had this problem with any delivery before. Shocking service.”

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Posted 6 years ago

“If I could put 0 I would. On 4 occasions I have been let down. Haven’t delivered, parcel gone missing, no card left. Don’t even bother with Next Day Delivery!! USE AT YOUR OWN RISK YOU HAVE BEEN WARNED !”

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Posted 6 years ago

“2 weeks to deliver small box with usual excuses rude man at door. Will never buy from any businesses that use this sham of a company.”

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Posted 6 years ago

“Do not use this company! I’m still waiting for my parcel six days after sender has dispatched. They’ve put the phone down on me and disconnected the live chat on me. Absolutely shocking.”

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Posted 6 years ago

“Did not arrive in the delivery slot of 0700-1800. Came the next day and was rude and unapologetic about wasting my whole day the day before.”

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Posted 6 years ago

“Absolutely dreadful rubbish. I wish to give zero or below for rating this company. Very poor service. Wasted my times for 2 days indeed. NO delivery -NO explanation- NO apology- NO card left. The phone lines sound to be even worse than the email responses. I tried to rearrange the delivery but they are asking for an charge £6.95?!! Then what did I pay initially for??? In their emails claims (Unfortunately we were recently unable to complete this delivery.) without explanation of why they were unable?!!! But today I already received my neighbour's parcel for them. HIGHLY not recommend. AVOID, AVOID & forever AVOID this Complete lies All references available upon requested”

Helpful Report

Posted 6 years ago

“Do you want to sit indoors for 2 days awaiting delivery? Do you want a “service” that makes no contact and is uncontactable as well as lies about when goods will be delivered? Do you want a company that says it’s phone lines are always busy but if the inquiry is urgent then e mail them and they may respond in 24 hours? Do you want to use a delivery service that claims it cannot contact it’s drivers....for 2 days!? As a supplier do you want to lose customers? If you have answered “yes” to any of the above, then DX is the company for you. If however you want a reliable service with a modicum of customer care then look elsewhere. For a service sector where the bar is not set very high in any event, DX takes it to a new low.”

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Posted 6 years ago

“Waited in all day, no delivery. Live chat insisted at 5.50 that the driver was on their way but running late. Then got a message saying that they had been and left a card as they couldn't deliver it, delivery was actually never attempted. I couldn't rebook for the next day as by then I had missed the cut off time. I tried to sort this the next day but the driver couldn't go 20 minutes from my address to deliver to my work, resulting in me missing it when it arrived a day late. I'm now hoping it arrives at my work tomorrow. They make Hermes look appealing”

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Posted 6 years ago

“Absolutely shocking, Disgraceful and Horrendous Delivery Service in the UK. Didn’t ring the door bell and damaged my wife passport on delivery. I got a letter saying from customer service their is nothing more they can do about it. Case closed. Shocking level of Service. All those people who use their service please be aware their is no accountability towards customers. Delivering such a important document like passport make simple common sense for any delivery company to take signature. I called their customer service straight away within 1/2 an hour of delivery notifying the damage but instead they asked me to contact passport office as they simply refuse to deal with it at that point of time. After all their investigations they closed the case by putting the blame on me.”

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Posted 6 years ago

“Booked through Parcel2Go. Collected and delivered the wrong parcel. Refused to sort it out - said Parcel2Go's fault. Parcel2Go refused to sort it our - DX's fault. No refund No delivery Had to pay for another courier. AWFUL..”

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Posted 7 years ago

DX is rated 1.2 based on 2,119 reviews