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DX Reviews

1.2 Rating 2,080 Reviews
5 %
of reviewers recommend DX
1.2
Based on 2,080 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 7%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
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DX 1 star review on 13th May 2025
Kelly Grazier
DX 1 star review on 13th May 2025
Kelly Grazier
DX 1 star review on 8th May 2025
John Evans
DX 1 star review on 7th May 2025
FrancisOlivia 771 At Gmail. Com
DX 1 star review on 27th February 2025
Gaz
DX 1 star review on 27th February 2025
Gaz
DX 1 star review on 11th December 2024
Anonymous
115
Anonymous
Anonymous  // 01/01/2019
Waited in all day, no delivery. Live chat insisted at 5.50 that the driver was on their way but running late. Then got a message saying that they had been and left a card as they couldn't deliver it, delivery was actually never attempted. I couldn't rebook for the next day as by then I had missed the cut off time. I tried to sort this the next day but the driver couldn't go 20 minutes from my address to deliver to my work, resulting in me missing it when it arrived a day late. I'm now hoping it arrives at my work tomorrow. They make Hermes look appealing
Helpful Report
Posted 6 years ago
Absolutely shocking, Disgraceful and Horrendous Delivery Service in the UK. Didn’t ring the door bell and damaged my wife passport on delivery. I got a letter saying from customer service their is nothing more they can do about it. Case closed. Shocking level of Service. All those people who use their service please be aware their is no accountability towards customers. Delivering such a important document like passport make simple common sense for any delivery company to take signature. I called their customer service straight away within 1/2 an hour of delivery notifying the damage but instead they asked me to contact passport office as they simply refuse to deal with it at that point of time. After all their investigations they closed the case by putting the blame on me.
Helpful Report
Posted 6 years ago
Booked through Parcel2Go. Collected and delivered the wrong parcel. Refused to sort it out - said Parcel2Go's fault. Parcel2Go refused to sort it our - DX's fault. No refund No delivery Had to pay for another courier. AWFUL..
Helpful Report
Posted 7 years ago
This company delivers on behalf of B&Q we don't even get a message with a time slot. Are they serious? We have no idea what time the delivery is coming, All other companies give you at least a 2 or 3 or 4 hour time slot so you can do other things during the day. It's a really poor service and they need to move with the times. Sat here waiting with no idea when they are coming.
Helpful Report
Posted 7 years ago
Poor service. Little attempt to solve problems or errors. 'Computer says no' attitude.
Helpful Report
Posted 7 years ago
DX is rated 1.2 based on 2,080 reviews