DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,080 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 missed delivery, 2 no show scheduled delivery. First delivery date was set for May 2, came home from work with a card in the door requesting a delivery rebook. I then rescheduled it for May 8th. Stayed at home all day from work waiting for the delivery guy. They never showed and I missed a day of work!! Then on May 9th, I came home to a missed delivery card! I immediately got on the website and had a chat with an associate named "Michael". I told him my story and that I would like my delivery set for Saturday May 11, since I would be home. He told me that my package was at the Ipswich depot and that they are a Mon-Fri service. He told me that he contacted the Ipswich Depot and that they was going to transfer my parcel to the Huntingdon Depot that night so I can receive my packed on Saturday. I even received a text message from "DX Delivery". The message read "DX Customer service - item *********. Delivery has been arranged on the next available date of 11/05 to post code IP27 ***. Rebook at DXdelivery" What kind of service is this? I stayed at home for 2 days waiting on my package, One weekday and a SATURDAY! I even asked if they can leave it at the local post office and I can sign for it there. This is insane that a delivery company is this bad. At the minimum, they should contact you or leave it with a neighbor for heaven's sake. Some people work and live alone and have no one at home all day.”

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Posted 6 years ago

“they have my phone number .no call at doorstep .just tx 15 min later to say needed signature. so returned to depot.take a day off and look out window?.bloody joke.why give these clowns government contract to deliver passports.cynical sods.”

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Posted 6 years ago

“This place is a joke. I stayed in all day at my office with a manned reception to have a no show. They then have the Ordacity to suggest they tried to deliver the parcel at my office where I sat waiting until 6.10pm after their delivery cut off. This is a passport and visa I need for next week. Next delivery slot being Tuesday. I would never use this joke of a company again and cannot advise you enough to avoid this company like the plague”

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Posted 6 years ago

“Didn't receive my parcel so contacted DX and they said it had been signed for and delivered. I advised them this was not the case and that I would have to take the issue up with the sender. Why, when it was DX's mistake. It seems there are so many bad reviews on DX. I will definitely not order from a company again who uses DX as their courier!!!”

Helpful Report

Posted 6 years ago

“Today is the 10th May, my package was supposed to be delivered on the 3rd April. Inbetween I have had multiple missed deliveries and even a phone call to say the package has been lost. However, when contacted by the sender, DX decided it was not lost and continue to give me delivery dates that they do not deliver on. What can you give but one star for a delivery company that does not deliver or admit they have lost your package”

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Posted 6 years ago

“Why any company other than one that wants to lose business would use this company is beyond me. We have been waiting 2 weeks. Items lost, others damaged, still not got what we ordered and driver says not my problem.”

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Posted 6 years ago

“Took the day off to receive package and stayed home all day. Then received an email saying they had tried to deliver passport. No knock or door bell so they never even bothered to try. Now have to take another day off. Would like to charge them for my time!”

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Posted 6 years ago

“The worst delivery company ever. Have had 2 lots of bathroom furniture delivered, multiple breakages in both deliveries. It seems they just throw the bathroom furniture around in the back of their vans. I will never purchase anything from a company that uses DX Delivery as their courier company. As others have said, would have given 0 stars if that was an option.”

Helpful Report

Posted 6 years ago

“absolutely shocking service! parcel was "delivered and signed for" which is absolutely wasnt. i asked for proof of delivery and they couldn't provide me with this, not sure the reason! customer service team was also no help, useless courier. avoid at all costs!!!”

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Posted 6 years ago

“Waited in all day (10 hours) for parcel to arrive. Didn't arrive. DX have lied on their tracking link and say they left a card through the door. They didn't (No one came near the house all day). Now I have no idea when or if they will try to deliver. I will never again buy anything from any business that uses DX as a courier. How do they get away with such appalling service??”

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Posted 6 years ago

“Horrible service!!! I have been waiting my documents from the home office for three days ! They left a card , arranged a delivery slot online for a morning session after paying extra fee!! However they turned up the day before the slot and obviously I was not there ! Now I don't know what to do ! No telephone customer service, only automated response! Absolutely careless company , not sure why the home office always uses such service!!”

Helpful Report

Posted 6 years ago

“Much like all the other reviews.. delivery slot between 7am-6pm trapped indoors the whole day in fear I would miss the delivery if I went out.. no one turned up.. whole day.. extremely poor service.. no one apologising.. have sent email no reply.. not sure what to do next.. likely to tell them not to bother and the company I bought the chair from can either refund me or use someone else to deliver... with so many bad reviews and my experience what the hell are they playing at?!?!?! Trading standards?”

Helpful Report

Posted 6 years ago

“Absolutely awful service - expecting a mattress to be delivered ordered from Mattressman, given a "between 7.00am & 6.00pm" time slot ( in itself pathetic), stayed in all day & nothing arrived. Had to take another day at home for delivery today which again came late in the day. Use at your peril !”

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Posted 6 years ago

“Abysmal. Paid for delivery on Friday, got a text and email to say it would arrive on the Friday, goods did not arrive until the Monday. When they did arrive (a selection of wood for a DIY project) there were multiple footmarks on the wood making them dirty. The tracking system does not update regularly enough to be useful. I have complained to the company and received no reply. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“After giving date and time slot for delivery (with tracking number) they did not turn up. No communication for the failed delivery, waisted a whole day waiting. Telephoned DX , first time on hold for 7 minutes and get cut off. Second time after 27 minutes managed to talk to customer services, gave very poor excuse about the missed delivery. Very poor and disappointing service.”

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Posted 6 years ago

“Shocking!!! Tried delivering early without notice then i have to rebook to which again delivered early. Contact customer service who tell me its been booked for delievery completely missing the point i had made with them.”

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Posted 6 years ago

“I cannot believe that the passport office uses this company as its courier. I have been given 3 different dates for the delivery of my passport and I am still waiting. There is no-one to speak to and the tracking information is not being updated.”

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Posted 6 years ago

“Delivery did arrive on the date would not use it again the wors company ever”

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Posted 6 years ago

“Absolutely appalling service. DO NOT USE!!! Only automated telephone support available, impossible to speak to a real person. Only gives 6 or 12 hour delivery slots- completely unacceptable in this day & age.”

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Posted 6 years ago

“The right hand doesn't seem to know what the left hand is doing, automated emails notifying of a delivery date which turn out to be a work of fiction (and of course mean waiting in on multiple occasions), and now I have no idea whether I will actually receive my parcel or not at all. Really poor.”

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Posted 6 years ago

DX is rated 1.2 based on 2,080 reviews