DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,088 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,088 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was home with my husband waiting on the delivery from DX and the driver somehow managed to slip through a delivery note claiming we weren't home!! This was for my passport and need to travel next week. I suffer from anxiety and his incompetence has now put me under a huge amount of stress, I am distraught and I have to go through the weekend not having my passport! I can't even contact a human being in DX because everything is automated. Terrible company, terrible service.”

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Posted 5 years ago

“Very very bed they never come”

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Posted 5 years ago

“Only giving a start because there’s no below that , worse ever they never come”

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Posted 5 years ago

“Only giving 1 star because there are no zero stars or minus star ratings available. Sent for tickets for a gig from ENTS 24 who, bizarrely for such a reputable ticket company, decided to entrust delivery to DX. DX are completely and utterly useless, unlike every-other delivery company who have found my flat DX failed miserably. Their redelivery booking system is vague and complicated and customer service unhelpful in the extreme. Absolute joke.”

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Posted 5 years ago

“14 minutes ago I cannot believe HMPO uses such useless company to deliver passports and supporting documents. I dealt with them for both my child's as well as my passport. They either appempt delivery not when stated in text messages they send to mobile numbers, or lie about attempts of delivery when I was stay put home and no one arrived. The WORST company EVER!”

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Posted 5 years ago

“DX was very poor at delivering when they said they would, And they lied about trying to gain entry when they had never even tried”

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Posted 5 years ago

“Extremely bad”

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Posted 5 years ago

“Paid for next day delivery for today, get an email saying it would be here today between 9-1pmthen get email saying it would be here tomorrow, after many calls and being hung up on, told it would be here by 3pm today driver turned up took photo then drove off!! Didn't bother to contact in anyway possible, so rang to be told it will be here tomorrow between 9-1 let's see what happens next, don't think the driver liked the fact he had to try and deliver it today after trying to get out of it this morning!! This Company is a joke, with cowboy drivers”

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Posted 5 years ago

“The most shocking customer service i have ever encountered, i called with the calling card number on my calling card and they kept telling me it was invalid. I asked if i could send a picture and she said no. Offered zero assistance and kept speaking over me! Ordered ink on Thursday for next day delivery, Is a week later and still nothing. Firstly they said noone was home and that they needed a signature, excuse after excuse - i have no idea when these attempts were mad as they have never once buzzed into the building or been near reception. Terrible unreliable and rude.”

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Posted 5 years ago

“Very happy with the service I received, was a bit apprehensive after seeing some reviews but the staff at the depo and the courier who returned my package were all very pleasant and the package arrived at its destination when it should have and when I was emailed to say it was back with dx for its return journey it arrived back with me within 24hrs, so from my experience I can not fault their service.”

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Posted 5 years ago

“3 ATTEMPTS TO DELIVER AND STILL WAITING !! - DRIVER WILL CALL YOU 30 MINS BEFORE HAND - JOKE! - SO FAR LOST 3 DAYS WAITING FOR MY DELIVERY, TIME WASTED, MONEY WASTED AND LABOUR WASTED - I WON'T BE BUYING ANYTHING ELSE FROM WICKES ANYMORE WHILE THEY CONTINUE USING THIS CARRIER.”

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Posted 5 years ago

“DO NOT GO WITH THIS COMPANY! should have delivered my parcel four days ago! They told me to request a re-delivery, but after 5 attempts it kept saying ‘we can’t process that, speak to an advisor’. As soon as it rings twice, ‘sorry, no advisors are available right now’. Not actually having a customer service I’m sure is breaking the law. Yesterday I spoke to ‘SAM’ deals with the facebook side, obviously has no clue and regenerates the same message ‘we have sent your information through to the correct department’. What the * does that mean, just tell me where my parcel is and when it will be delivered. Just save yourself the headache, as I’ve emailed/messaged/called over 20 times! I’m going to send a formal complaint to ADR because these monkeys can’t act like a delivery service when they can’t deliver/inform the buyers/have none Existent customer service and you can not track your parcel. The worst of all companies! Just avoid avoid avoid!”

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Posted 5 years ago

“Given an 11 hour delivery window 7am to 6pm. Nipped to the toilet 1 minute, tv on blinds open car on front. Card left on outside of letterbox not pushed through. 16.43. Absolute disgrace!!”

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Posted 5 years ago

“"Trying to get my mother’s passport delivered without success. Absolutely disgusting service and non existent customer services. You can never get to speak to anyone at customer services. Couriers lie saying they have “attempted delivery” when my mother was in the house at the time (why did they just not post it through the letter box as the Passport Office say there is no need for a signature and dx say they only require a signature if it is a redelivery) LIES!!! Why is the Passport Office still using them? The 1 star on the review is too much, this is not a good company and have dishonest people who work for them!! DO NOT USE DX DELIVERY.”

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Posted 5 years ago

“Waited in all day for a scheduled delivery. Delivery was between 8am and 6pm. DX could not deliver within 10 hour window. Unable to speak to customer services. An appalling experience. Unbelievable that Government departments are using this company.”

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Posted 5 years ago

“Horrendous company. They lost part of my delivery and damaged the other part. Then didn't turn up to collect the damaged items, wasting a whole day. Then didn't show up again when they rearranged for next day collection. Really dodgy company.”

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Posted 5 years ago

“Arranged with dx for a certain date. They deliverd 1 of 4 items on a diff day and the 3 others came the day after the arranged date. And never apolgised and went to the house nxt door which is bizzarre when they knew the correct house number. Dont recommend dx .”

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Posted 5 years ago

“Failed delivery with horrible customer service. I had a delivery that needed to be signed for, the first day of delivery they never came in the 8am-6pm window and had only automated option if you called to inquire. They called the following day to rearranged and sent a confirmation email....apparently the person on the phone and the confirmation email had the wrong date. So now I am waiting at home for the 3rd days seeing if a miracle happens and I receive my delivery.....”

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Posted 5 years ago

“Reason for non-delivery was provided via the telephone number provided. Apparently there was no way for the driver to "buzz" to let me know he was there. Even though to the right of the door is a giant panel of number door bells. Plus, my phone number is on file so he could have called. Really poor form.”

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Posted 5 years ago

“Trying to get my daughter's passport delivered without success. Terrible service and non existent customer services communications options. Why is the Passport Office still using them? The 1 star reviews on this website say it as it is. Avoid DX at all costs.”

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Posted 5 years ago

DX is rated 1.2 based on 2,088 reviews