DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,088 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,088 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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John Evans

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Anonymous

Anonymous // 01/01/2019

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“Having read all the dreadful reviews, we were in trepidation as to what would happen to our passport and Indian visa, we needn’t have worried because the courier arrived exactly on time, and was friendly guy. We won’t believe everything we read on the internet in future.”

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Posted 5 years ago

“Item marked as delivered was not delivered. Spent all day waiting for delivery.”

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Posted 5 years ago

“Awful service, I had an item marked as delivered and signed for. This isn't the case and wasn't received. When asking them directly I was unable to get through via the phone due to being "busy". I spoke to someone on live chat called "Rhiannon" who informed me there was nothing they can do and I need to contact the sender. Will advise the company (Laptops Direct) to avoid using this service at all costs and anyone else who thinks of using them. Any retailer who uses DX in the future I will cancel my order and just go to a different retailer to avoid it due to that bad of an experience.”

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Posted 5 years ago

“Absolute waste of space. Redirected my package to another part of the company. Arrived 3 days late. Their website is a pile and gives no info whatsoever. AVOID these wasters at all cost. If I could give minus stars these amateurs would get them.”

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Posted 5 years ago

“Absolutely rubbish company. Had to give them one star to give review. They send you an email giving you a delivery date. Cannot be specific about time !! Between 7am and 6 pm. Any half decent company would give you morning / afternoon and a call from driver when he is likely to reach you. These clowns do not turn up on specified date. Try phoning them- they dont answer. Their "live chat" is a dead loss - never works!!!. E mail them - they ignore!! TOTALLY USELESS. If I buy online again, I ll ask who delivers. If DX - I directly exit transaction!! Incompetent, inept and waste of space. I beg of you, boycott them too”

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Posted 5 years ago

“Can I leave 0-stars? Unbelievably bad service. How is this company even in business? Lies to claim attempted delivery took place, when no such thing happened (we have CCTV). No way of contacting them (the phone number just keeps you on hold until you inevitably get cut off). No way of rearranging the delivery (link tells you to use the card or text message you received after delivery attempt - only any use if they did actually bother to text or leave a card). Avoid ordering goods from any company that dispatches their goods with these con artists.”

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Posted 5 years ago

“Driver couldn’t be bothered to deliver, I ordered training books, and now I’m have to go on a training course with no books Thanks for a lazy incompetent service”

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Posted 5 years ago

“Worst courier service I have ever dealt with. Extremely poor communication via email. There doesn't seem to be an actual call centre as when I call they cut me off and tell me to email. I STILL haven't got my package, they apparently made only 1 attempt, and I don't even know if I will be getting it. I didn't choose DX by choice, it was through Samsung. Don't ever use DX.”

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Posted 5 years ago

“Appalling 'service' Second day of waiting in after non-delivery . Phone line is useless, their head office can't even contact local depots!”

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Posted 5 years ago

“Like other people, total lies about attempted delivery and you cant get hold of this company, via phone/live chat everything is geared towards not helping you get your parcel. How can this company be allowed to operate in this day and age?”

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Posted 5 years ago

“Unfortunately my experience is the same as the other reviewers - kept lying about attempted delivery then saying that the package has been delivered and signed by "alan" - Total BS! What, do they think people will just roll over 'only £280, I'll just buy another'?”

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Posted 5 years ago

“Zero stars.......Terrible service. Twice arranged delivery with clear instructions and contact numbers. No delivery either day ( awaited in all day expecting them) and was sent a text from them saying "attempted delivery" which was a lie. Absolute appalling customer service....avoid them at all costs.”

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Posted 5 years ago

“Disgusting service. Had text on Tuesday morningsaying they were delivering passport on Wednesday, had text Tuesday night saying they attempted delivery, lie! In all day. Filled in online form for delivery on the Wed. No show. Thursday, no show!! Rang at 5, told it would be with me at 6, lie!!! Then you can't call after 6. Fuming is an understatement.”

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Posted 5 years ago

“Have Had 2 days of aggravation, the worst possible service, no one to talk to ,all voice automation with out repeating the vital info such as email address. most points requested were not relevant to arranging delivery which a human would have been able to solve. This company has been sold I believe a few times .It does not deserve to be in Business. Samsung use them probably because they are the cheapest of the cheap ,for their freebie gifts. What is cheap is dear in terms of time money and aggravation . Dont use them !Harold2 10 pm 26th Sept”

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Posted 5 years ago

“I had a text saying my parcel would be delivered tomorrow then had a text saying it was out for delivery so I waited in all day yet they couldn't even be bothered to text me that I wont get my parcel that is bad practice, i had been tracking it all day and at 18:00 its scanned back in with no one to answer my calls.”

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Posted 5 years ago

“We waited a week for a delivery which should have been next-day, only to then receive a letter informing us that DX had attempted to deliver... but as an office building, we are open all day, and clearly nobody had attempted delivery!! This is equivalent to a child with a paper round who dumps their bundle of papers in the woods, and then lies about it! And then they are impossible to contact to re-arrange delivery, having to call to be given an email address, which then doesn't work, and there's no-one on the website live chat either. To sum up in one word - inept!”

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Posted 5 years ago

“Awful service. They clearly hadn't even attempted to make a delivery but then sent a letter to re-arrange. However, don't expect them to pick up the phone, answer emails or be available on their 'online' chat to arrange a delivery time. Don't deserve to be in business. Infact I'm not sure how they still are looking at these reviews.”

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Posted 5 years ago

“I wish I could give this company a minus 10 stars. I waited the whole day for my delivery (passport) at home but I didn't receive my delivery, later on I received a text message saying that delivery attempted but couldn't get access to the property, which is a false information. Firstly we have a door bell which the driver did not attempt to ring so. Secondly I was waiting outside as I was in rush to receive my delivery and leave to work. We have have security cameras which I don't see anyone attempting to deliver. I don't know how home office dealing with such a fraud company.”

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Posted 5 years ago

“Really should be zero stars. Horrendously annoying experience obtaining my new passport. Messed about like you would not believe. I do wish this company would cease to exist. They take incompetence to a new level. Failure to deliver. Poor communication. Made a pig's ear of it. Sorry to all pigs!”

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Posted 5 years ago

“This courier company must not allowed to operate any further due to lack of unprofessional behaviour and mistrust in people mind about their service”

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Posted 5 years ago

DX is rated 1.2 based on 2,088 reviews