DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,088 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,088 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Awful!!! Sat in waiting for delivery coming from b&q. Due between 12 and 3.30pm. I watched driver, on tracker app, drive further away from my address. I finally called only to be held waiting on a premium line to then be told driver would turn around and deliver to me by 5.45pm. I called again at 8pm only to find office now closed. I still haven't received my item, I called b&q who told me DX delivery had miss loaded my item and they would try to find out when it would finally be delivered to me.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Abysmal attitude towards customers and unwillingness to rectify their mistakes. Following a delivery rescheduling to my work address, they failed to offer the next working day as advertised despite the fact that it was still the morning. Then they failed to deliver the package as they sent it to the wrong depot and with a complete failure to notify me. Of course these people don’t want to face all of their disgruntled customers, therefore try their best to divert you away from the telephone. After a lengthy discussion over their online chat facility, they finally refused to do absolutely nothing to get my passport to me sooner. In addition to this their tracking system is confusing and next to useless, therefore I must now blindly hope that their next attempt at delivery will be successful. I was so frustrated by this company that I decided to do some further digging online, which uncovered a plethora of horrifying information about their complete disregard towards customers, drivers being paid less than minimum wage through a loophole where they are declared as self employed, articles discussing financial recovery plans for a company haemorrhaging millions and Glassdoor reviews exposing a pitiful attitude towards their staff. This is a company that will not even consider lifting a finger to rectify a mistake caused by their own incompetence for the benefit of the customer, yet finds it perfectly acceptable to fine a member of staff an entire weeks wage for making a mistake. Its scandalous and damn right unacceptable behaviour, I am amazed that they are still in business.”

Helpful Report

Posted 5 years ago

“Abysmal attitude towards customers and unwillingness to rectify their mistakes. Following a delivery rescheduling to my work address, they failed to offer the next working day as advertised despite the fact that it was still the morning. Then they failed to deliver the package as they sent it to the wrong depot and with a complete failure to notify me. Of course these people don’t want to face all of their disgruntled customers, therefore try their best to divert you away from the telephone. After a lengthy discussion over their online chat facility, they finally refused to do absolutely nothing to get my passport to me sooner. In addition to this their tracking system is confusing and next to useless, therefore I must now blindly hope that their next attempt at delivery will be successful. I was so frustrated by this company I decided to do some further digging online, which uncovered a plethora of horrifying information about their complete disregard towards customers, drivers being paid less than minimum wage through a loophole where they are declared as self employed, articles discussing financial recovery plans for a company haemorrhaging millions and Glassdoor reviews exposing a pitiful attitude towards their staff. This is a company that will not even consider lifting a finger to rectify a mistake caused by their own incompetence for the benefit of the customer, yet finds it perfectly acceptable to fine a member of staff an entire weeks wage for making a mistake. Its scandalous and damn right unacceptable, I am amazed that they are still in business.”

Helpful Report

Posted 5 years ago

“After three "delivery attempts" wherein the delivery driver has not bothered to actually show up, I am now being ignored. The item ordered is of high value and the way in which this company are dealing with this is very concerning.”

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Posted 5 years ago

“They have the contract to return passports. Unfortunately because of this, there is no one else who you can choose to deliver. They send messages announcing delivery and then send other messages saying they attempted to deliver. They have a number, but it is only there to appear professional as no one will answer it. There will be a message telling you to ring back later. These guys are a waste of time. To be honest, I don't know how they've been getting away with it for so long. I'm guessing someone in high places has shares in this business. I'd avoid if I was you. I've wasted two whole days and all I've had is deflection and avoidance of resolving any issues. Social media has my story and similar ones for days. Check out Twitter, Google reviews and other places. The customers are just not happy with their unpredictable service”

Helpful Report

Posted 5 years ago

“I wish to give it 0 score. I'm at home waiting for many times but never get my parcel. Fake 'unsuccessful delivery'. No attemp to delivery. No one answer the call.”

Helpful Report

Posted 5 years ago

“Said failed delivery but no door ring or note. Impossible to speak to anyone on the phone. Why is the Home Office using this appalling service?”

Helpful Report

Posted 5 years ago

“DX lied about delivery attempt yesterday and today, said left a note, there is NO note, NO door bell ringing. Why is this organisation allowed to business? This is F*****g worst ever company and they should be shut down immediately.”

Helpful Report

Posted 5 years ago

“Shocking experience so far, tried to deliver and I missed it by 10 mins so I book a redelivery at my grandparents address. Didn't even attempt to deliver, booked another and I'm just hoping that they will at least try to deliver this time”

Helpful Report

Posted 5 years ago

“DX have informed me they will deliver my parcel (passport) between 9-5 on 2 occasions - on both occasions they failed to show and even had the nerve to send a text saying "delivery had been attempted"!! They attempted to deliver on a day they hadn't informed me they were going to. In frustration I arranged for a 9am-1pm delivery for today and they have, yet again, failed to deliver. If I could give 0 stars I would!”

Helpful Report

Posted 5 years ago

“Took a day off work and waited in until 6 pm for a redelivery. No delivery made. No communication made by DX despite them having my e mail address, landline and mobile tel no. Have tried to contact their so-called customer services desk. All lines are automated despite them saying that they will transfer you to an advisor. Now I am expected to waste more time and e mail them asking where my parcel is. What a terrible delivery service.”

Helpful Report

Posted 5 years ago

“Terrible services. “Attempted” delivery twice, none which they actually attempted. No one rang the bell, no one caller the number provided. I’m genuinely surprised how the government can choose such an unprofessional company to deal with passports delivery. Truly disappointing, in the end I had to loose 2 hrs of my day driving to their depot. If you can - avoid them at all cost!”

Helpful Report

Posted 5 years ago

“SHAMEFUL SERVICE!!! I struggle to understand how the government chose to work with such a delivery courier. I have paid £14 to get 2 passports delivered on a Saturday from 9am-1pm. It is now 2:30pm and no sign of DX. It takes me 20minutes to get through to customer service, and once I do - DX staff chooses to hang up the phone. Why offer clients the option to pay for a morning delivery if you don't have the capacity to deliver? WHAT IS THE DELIVERY STATUS OF MY PARCELS? ARE THEY ON THE WAY OR HAVE YOU LOST MY PASSPORTS?????”

Helpful Report

Posted 5 years ago

“An update on my previous review. Turns out my 2 packages were left outside a completely different house in my street - no 17 instead of 135. The lady that lived there wondered why on earth she had these packages delivered and found my name and address on the packaging. Thankfully she tracked me down and I now have my delivery. However, DX left them outside the completely wrong house, said they were signed for when they were not, and haven’t replied to any of my queries. In the future I will not but from any company that uses DX to fulfil their deliveries.”

Helpful Report

Posted 5 years ago

“The driver couldn’t find us despite having our full address-lived here over 25 years -never heard that one before. I had to phone their customer service to rebook and explain where we were-I think the lady answering was not able to locate the venue of her customer service course when it was booked, never spoken to someone so rude, she even shouted at me!,! She didn’t know why he couldn’t find us, is it a new build......no it’s pre war. We live in a street with approx 40 houses. I am now awaiting a refund from Screwfix as I am not confident I would ever receive the radiator, their re delivery option was days later and I don’t think they would ever deliver based on these reviews.”

Helpful Report

Posted 5 years ago

“One of the worst in UK . Delivery guys are unable to find right adress and then noone answers the phones. On hold over 45 mins. Please do not give these company passport delivery contract again.. please...”

Helpful Report

Posted 5 years ago

“Same experience as others - waited in all day for delivery which didn’t arrive. Checked on tracking and apparently it was delivered and signed for at 1.10pm. It most certainly was not!!!! This seems to be the norm - do they actually deliver any parcels? Now struggling to get a response from the company I ordered from as to when my delivery will arrive, which has been paid for. Businesses should not use this company to fulfil their deliveries.”

Helpful Report

Posted 5 years ago

“Booked re-delivery waited in all day did not arrive. Live chat unavailable. Cannot speak to a person. Why take my mobile number you don't call me Absolutely useless company. Had to leave one star as no option to leave none”

Helpful Report

Posted 5 years ago

“Been trying to get an item since the 3rd of october, waited in all day on numerous occasions and just keep getting fobbed off with an email saying sorry we tried to deliver.. this companys an absolute joke!!”

Helpful Report

Posted 5 years ago

DX is rated 1.2 based on 2,088 reviews