DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,088 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,088 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

Gaz

Anonymous

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Home Office uses them, they shouldn't. Delivered my first UK passport after naturalisation to a different address without signature... potential identity theft issue (2018) Tracking 141711604. Proof provided to HMPO indicated wrong door! I am still wondering why I did not report DX to Police for complicity to identity theft. Failed to find the address and deliver my wife's ILR BRP card and had to make 3 calls and come out to the street, they wouldn't know how to ring a bell (2018). Failed to ring the bell in another important identity document delivery (2019) and had to dial them back for re-delivery. 0/3... can we give 0 stars please... The deliveries were in 3 different addresses in the UK, 3 different failures due to gross incompetence. Can the Home Office please stop using them as they compromise people's identities and show high chances of losing their documents?”

Helpful Report

Posted 5 years ago

“At first I thought great company; was told I'd receive a text between 18.00hrs-19.00hrs evening before delivery to give 2-hour delivery time. At 18.05hrs I received text confirming between 14.18-16.18hrs the following day. This moved back by half an hour, which I didn't mind as appreciate delays with other customers/traffic. At 17.05 hrs I called to find out where they were; they were stuck in traffic. They turned up c17.35hrs. Reversed up access road and the younger delivery guy was great; the older one - I have never, ever come across such a miserable, grumpy man. He was so rude; I'd paid the extra delivery cost to have the 'white glove' service which meant they would take my goods up no more than one flight of stairs and to room of choice and I could have them stay for 15 minutes whilst I unpacked and checked goods were intact. The grumpy older man stomped off, down my stairs saying 'we're not hanging around' - I said I'd paid for this service. EXTREMELY RUDE - if he doesn't like delivering work then he should find something else. Thankfully I am not an elderly, vulnerable person but if I was, that would have left me shaken and upset. I would not choose to use this company - I had no choice as the contract with the delivery company was between DX and Victorian Plumbing; my contract was with Victorian Plumbing - to whom I have expressed my views. Think some of these companies need to re-tender their delivery companies contract as DX are giving companies a bad name.”

Helpful Report

Posted 5 years ago

“The worst delivery company in the UK The worst delivery company in the country. I have no idea why companies use them, it must be terrible for business. 8 items from B&Q due to be delivered last Friday 13th September. Of course, nobody turned up all day, nobody phoned, nobody emailed, nothing. Made two enquries the next day, not heard a single word from them. Monday now, and apparently my items are out for delivery...well 7 of them are, and the delivery date on the tracking page still says last Friday. A joke of a company, and I am continuously perplexed as to how they remain in business.”

Helpful Report

Posted 5 years ago

“By far, this is the worst company I have ever had the misfortune of dealing with, constant delivery failures on their 24 hour service, managers fobbing you off, failed collections, high turnover of staff. I want to give a zero star.”

Helpful Report

Posted 5 years ago

“Last year my new passport was "delivered" to the wrong address about 50 miles away but of course I was not in to receive it. A card was left, which of course I never got. I only found this out by contacting the Passport office. A second attempt to deliver almost failed. I walked in to my kitchen and saw the driver writing out another delivery card and about to post it through my door. He hadn't even knocked. A couple of days ago an overnight delivery didn't make it as promised because they "left my parcel at the depot". They were sorry about this though, which makes it all better. Tracking through Parcel Monkey doesn't work. If you have another courier option then take it.”

Helpful Report

Posted 5 years ago

“I give a 1 star only because there is no option for 0. This is the shittiest courier service I have ever had the painful displeasure of dealing with. The delivery drivers lied about missing me and sent a letter 3 days later when I had been waiting all week for an URGENT parcel from UKBA. I have no clue why UKBA still chooses to use this incompetent company. Horror! Stay away if you can!”

Helpful Report

Posted 5 years ago

“Hopeless. Don't offer tracking, so wasted a day out of my weekend. No interest in customer needs.”

Helpful Report

Posted 5 years ago

“A bunch of incompetent staff I supposed to receive a parcel today and I was waiting at home for it When I have checked the tracking number they have left my a card without ringing the door below or my phone number What's the point leaving a phone number if the lazy bastards are not using it ???? And then I was ringing them to find out what happened for over 40 mins they were putting me through every body under the sun as nobody were able to help Just incompentents DO NOT USE THEM”

Helpful Report

Posted 5 years ago

“Never showed up for scheduled re delivery. How on earth the home office let DX to deliver all important documents such as passports? Corrupt”

Helpful Report

Posted 5 years ago

“How can this be 5 stars, I spent all day trying to call them, nobody would respond, and I have no idea where are my documents?! Nothing was reported email or left at my adress! I would better choose Royal Mail. This service is horrible, plus I paid for premium delivery!”

Helpful Report

Posted 5 years ago

“Only if i could give a 0 or a negative number!!! DX said they will deliver today and i took an off just for this delivery . no one turned up till 6pm and i called the customer care only to know that the driver said that i wasnt home. he didnt even give me a call!!! this is the worst delivery service by far i hav encountered.”

Helpful Report

Posted 5 years ago

“This company should be closed down! They should not be allowed to do the things they do to people. Never ever use this company! They are liars and the delivery drivers are the laziest, workshy shoddy gang of clowns you will ever have the misfortune to deal with. They have wasted days and days of my time and never even showed up.”

Helpful Report

Posted 5 years ago

“Absolute shambles of a service. Does DX stand for 'don't expect?' 4 Passports in 3 deliveries, all failed in one way or another - attempted deliveries that never happened, redelivery that came up as attempted, failed and arrived an hour later... Text to say arrange redelivery online. Web page that then tells you to call them. Recorded message to say we are busy, email us and cuts you off. DX are playing the game and so are their staff. The only explanation for HMPO using them is public money seeming to grow on trees!”

Helpful Report

Posted 5 years ago

“Delivered parcel within the time frame allotted very friendly and polite driver. Just a little confusion on the quantity of parcels they said they were delivering but order was correct”

Helpful Report

Posted 5 years ago

“I would give a 0 if i could. By far the worst delivery service i have had experience with. its been 5 days and i still havent received my 'Next day delivery'. So so dissapointed”

Helpful Report

Posted 5 years ago

“DX message saying that they attempted delivery and I sat at my window waiting in anticipation for my passport and NO ONE CAME when they say they did. TERRIBLE SERVICE. If I could I would give them 0.”

Helpful Report

Posted 5 years ago

“We expected a delivery from DX and didn’t turn up on the schedule day. Very disappointing as my wife had a day off because of that delivery.”

Helpful Report

Posted 5 years ago

“Waited in all day for a delivery as they don't give times. Tried to speak to someone, all operators are busy...send an e mail and we will deal with within 24 hours, what good is that for a delivery today. The live chat is not live it is programmed responses yet on their website the company says they are 'customer driven' what rubbish. Still not received delivery and had the day off work to wait in for it as today was given as delivery date.”

Helpful Report

Posted 5 years ago

“ABSOLUTE SHAMBLES AND RUDEST CUSTOMER CARE I HAVE EVER EXPERIENCED. NEVER USE THEM.”

Helpful Report

Posted 5 years ago

“Awful experience My son's passport was due to be delivered last week. Whole family indoors all day due to rain. Dx claimed they attempted and noone in. Rearranged for Monday 19th and no delivery done. Dealing with a recording and chat online with someone who was totally unhelpful. Very annoyed and disappointed .”

Helpful Report

Posted 5 years ago

DX is rated 1.2 based on 2,088 reviews